Sally Beauty

They have no door for a reason. With an assistant manager like Arlea, it's no wonder. Don't shop here. The staff acts like they know what they are doing but will give you awful advice and make your hair look horrible like theirs.

Absolutely horrible customer service experience. After being sold product that made my hair way to dark, I tried dealing with it but the assistant manager Arlea became very rude and defensive to the point I had to defend myself. She treated me horribly and I stood up to her as she then decided to call me names and freak out and cause a scene. She has 2 complains filed on her with the field manager and is highly unprofessional. I will never return to such a horribly ran operation. Save your time and money folks!

I had fun for a year with temporary colours and a few days a go I wished to go back to my natural colour. After contacting several salons in various cities I was quoted at $500 to $700 with no guarantee. Well, I cannot justify spending that much money on my hair so I went to Sally's Beauty Supplies and decided it was time for a little adventure.

Arlea, Ashley, and their manager Sandy guided me with the process of bringing my hair back, I have to tell you these ladies went over and beyond their call of duty to help me. It took 4 different treatments to get me back to a decent normal colour, a few visit in person to see the lovely ladies, and several email exchanges. I could not have done this without their combined knowledge, team work, amazing costumer care, and through it all being very reassuring that each step was expected and not to panic as I went from purple to blue/purple/green to various green and orange on top to yellowish blonde with whisps of green to a reasonable brown shade which will require a few more colouring and cutting to have pretty hair again.

TRUST THESE LADIES THEY KNOW THEIR PRODUCT.

I went to get myself some hair colour and I was greeted by 3 of the most amazing staff members. They helped me with what I needed but not pushy. Very knowledgeable, kind and lots of smiles. Even tho they were all wearing masks, there eyes sparked which showed me they were smiling. If I could get customer service like this all the time, I’d love it! Kudos to the staff that was working the afternoon of Sat, Jan 15th. If you only knew the grief I was feeling having to put my grandpa into palliative care that day. None of you did, you didn’t have too but just know that you made me feel so well taken care of in your store. And for that I thank you.

Bought an ion, colour Brilliance product. I was told to just follow the directions on the package. The package said nothing about using a developer. The product didn't work. I went back to the store I bought it from, where they told me I should just know I needed to use a 20 developer and at the appropriate ratio.

I went to another store where I was told almost the same thing and that I should have watched a YouTube video

The lady fumbled with the package for a while and eventually found a spot hidden away in the corner where it said 1: 1. From that she concluded that I should have known to use a 20 developer at a one-to-one ratio.

Wasted money and my 13 year old girl hates Sally Beauty

I walked into Sally Beauty as a poor husband who had no idea what he was doing. My wife had spent $200+ at a hair salon the day before getting her hair coloured which had turned out to be a disaster. With her hair now a bright orange she was too embarrassed to go out in public to find a solution to her Ronald McDonald hairdo so she sent me.

I don’t know about you but sending me out to fix anyone’s hair colour doesn’t sound like a wise choice to me. However, when I arrived at Sally’s with list in my hand and a confused look on my face the gals there were quick to come to my rescue. After getting a good understanding of the problem they even offered to call my wife on the phone for more clarification. They walked me through all of our options in a way that I could comprehend and offered some products to help. I ended up spending about 90% less than I thought I would.

Sally’s gave me the best customer service experience I’ve had in ages. The staff here clearly care about their customers and you can see that their good service comes from the heart.

Thank you so much to Andrina and Chloe. With thier help I got the perfect color for my greying hair! So happy with the results and will be purchasing all my future hair needs at Sally's!

Fairly small, but I love going there for my hair supplies. The ladies are helpful and friendly.:)

Horrible manager. Probably the WORST customer service I've ever experienced. I went in to this store twice in one day to return faulty hair color. Obviously something was wrong with the formulation (I have been using these colors for 3 years) the store manager Sandy argued that there can't possibly be a problem with it, even though I had the bowl of color in my hands in front of her face.
I've been shopping here for 3 years and I've seen ALOT of staff retention, no surprise with a monster of a manager. I don't recommend shopping or working here. Horrible woman to deal with. Wow.

Bought an ion, colour Brilliance product. I was told to just follow the directions on the package. The package said nothing about using a developer. The product didn't work. I went back to the store I bought it from, where they told me I should just know I needed to use a 20 developer and at the appropriate ratio.

I went to another store where I was told almost the same thing and that I should have watched a YouTube video

The lady fumbled with the package for a while and eventually found a spot hidden away in the corner where it said 1: 1. From that she concluded that I should have known to use a 20 developer at a one-to-one ratio.

Wasted money and my 13 year old girl hates Sally Beauty

Bought an item that I thought was cheaper than it was - it was apparently in the wrong spot. I had it in my hand in front of the til after I paid l then I looked at receipt. I asked her why it was that price and she said someone must've moved it. Even though there was others same brand same thing just different color in that same container. I asked can I return it since it's been 10 seconds she said no even though she said it's her bad. Great customer service yeah

Bought an item that I thought was cheaper than it was - it was apparently in the wrong spot. I had it in my hand in front of the til after I paid l then I looked at receipt. I asked her why it was that price and she said someone must've moved it. Even though there was others same brand same thing just different color in that same container. I asked can I return it since it's been 10 seconds she said no even though she said it's her bad. Great customer service yeah

There today to return a defective product. The manager and other young lady there were totally amazing! Have always had awesome service here! As I said to you ladies today, customer service is terribly lacking in many stores but. Not here! Way to go!

Wonderful service during my visit today! A lady with dark hair helped me find everything I needed, even searched the internet to find what I needed. I will definitely be returning!

Out of a few items I wanted and were unable to tell me when they would be getting them in.
Otherwise I have always been happy with Sally's. I hope they are going to be limited on their stock!