Sally Beauty

Stopped by to get some shampoo and conditioner this past Friday evening. There was one other customer in the store and seemingly no staff. Finally I saw a staff member, was not greeted, rather she ducked out of sight immediately. I went about selecting my product, was happy with the price clearly listed on the shelf, and went to the checkout. My family of four waited almost 5 minutes before the hiding staff member alerted another staff member of our need for service, even though I said excuse me a couple of times and tried to flag her down twice. When he came out he was pleasant and helpful, the only reason for the second star. He rung up my product and I was a bit confused at paying double what I expected. Apparently ‘someone’ moved the entire stock to a spot it did not belong. I like that he didn’t immediately chuck the staff under the bus for poor stocking practice, and I think if I was uppity about it I could have got a discount, but I just agreed to the regular price. I feel like it probably wasn’t his fault, and neither was the poor service prior, as he was clearly eating when he came to help us. Thank you to the staff member that helped, this review is in no way a reflection of his assistance, but if management is looking they need to check their cameras more often for staff that ignore customers.

Came in about 2 weeks ago. The store itself is fine but don't bother talking to the staff. Was not greeted upon entry, and when checking out the girl was very rude and stand-offish, even walked away from the till without saying anything as I was paying. The other older woman working was just as bad, both were having unprofessional conversation with another customer and couldn't be bothered to care for any other customers. Just get what you need and get out.

I visited Sunridge Calgary location a couple of times on the weekend and was assisted by friendly and helpful staff. Unfortunately I had to return several items, one of which (a +_ $35 dollar hair oil) I must have unfortunately misplaced the receipt for. The other items, I did still have the other receipt for. Since they have me and my purchases on file I thought they might be able look up my purchase and still honor their return policy for that item. The clerk this evening, Rania told me she was unable to look it up in their system and that they were not allowed to use their computer record of my purchases to verify the item was bought there in order to complete the return. She stated it was now policy that they could not do this because “people have bought things at other stores and tried to return them here instead”. I subsequently asked her to look up one of the other items I bought there so I “could know what brand it was”. Rania was easily able to look that up and then admitted she could also ascertain that I had indeed bought the hair oil I was trying to return there, but again refused to even do an exchange or store credit. I will never shop at this store again and will make sure my friends etc know about my unpleasant experience.

I went to exchange 2 hair colours as the lady gave me the wrong ones. She didn’t take any of them back calling it “my mistake” and spoke to me very rudely and horribly. She was a Indian lady. This experience made me feel horrible and i will never be returning to this place again.

I was here a few weeks ago and I just wanted to give big kudos to the lady who helped me I tried to look at my receipt for her name but there was nothing. (She said she was pregnant if that helps determine who helped me) but honestly this lady deserves a raise. All around her service was amazing so very kind and helpful. You can tell she goes over and beyond to make you feel comfortable! One of the sweetest souls I’ve ever met! Xo

I was here just before lunch on February 9, and had the best experience. The sales Rep was so wonderfully positive, and full of all the information I needed.
I didn't end up buying anything today, but will be back soon.
But just stopping in to your store made my day better. Ty

Oh my goodness, I never was a person to go to places buy beauty stuff, I mostly buy online.
But I came by chance through a friend, I am so glad.
Things are way way cheaper here.
Rota was amazing help, explaining so many things, recommending a few things that would really work for my damaged hair.
Without a bit pressure to by things. She advised to look things up online to see reviews.

Well not usual for a guy to visit a beauty store I guess but apparently it's quite common. Made a quantity mistake prepping dye for my wife's hair and also ran out of black gloves. This store has like other Sally locations exactly what we use but this one was on my way home so I went to this location. The 2 ladies answered my questions to confirm what I thought was my mistake. I picked up 1 more tape of magenta hicolor dye and the gloves. Clips and some sealer and treated them to a few of my wedding photos I took the weekend before. Unrelated but they did a great job so I shared what I do in exchange for the help they gave me. Awesome place. Always friendly staff at these locations.

Good and friendly service! Was able to find what I needed and the staff was kind and helpful, and knew their promotions.

Purchased a Wahl Super Close twin head foil shaver August 20th, now a month later it wont take or hold a charge, wont operate when plugged in. Took it back with the receipt and was told to send it back to Wahl myself. Expensive shaver that only lasted 30 days and the retailer wont stand behind what they sell. Retailers that wont stand behind the products they sell dont deserve my business, Amazon costs less and delivers.

Do not use their website!
Okay so I decided to order from their website because I was told it was cheap then in store but it’s a lie. None of the products were eligible for 2 hr deliver or pick up. Either way I order from them and it charged me extra because it was in USA dollar even though I was in the Canadian website I charged me card 50 dollars more and I was not aware of this. The store it self is alright and the cashier was nice but not that helpful if your going to shop here make sure you know what you want to buy
“ because they aren’t hairstylist so their option won’t be that useful, their job is to sell so of course they will show your the most expensive item even if their a much more cheaper version that work way better. ”

Very uplifting and friendly staff. Was helped by Haily, who had very informative and helpful product suggestions.

Good beauty supply store with lots of hair and face accessories. Found some really great items for my makeup collection. Will be back again.

Went there to purchase blades, they didn't have the one i was looking for.then I ask for a brand new set with the fitted blades, they sold me a set with the wrong blades.the next day i go back to return it, they tell me since it was opened it can't be returned.
I do not recommend them at all

I was at this store yesterday and having a rather rough day until the guy working here (unfortunately didn't get his name) shared his sunshiny disposition. He was friendly, knowledgeable and so very awesome that it really made not just my experience at this store great but improved my whole day. I hope this store's owners and managers read this and do everything they can to keep this man happy and in their employ because he is a rare treasure. To the person this is about, don't ever change, you are amazing.

I went in with only a vision and zero idea of what products to use or even a brand I'd want to try out. I was helped by a SUPER great guy who give me a speed run of the whole store and got me EVERYTHING I'd need start to finish. He was the real MVP.

It would take you a thirty minute read to understand why you shouldn’t get advice from the employees here.

Just, trust me.
Don’t.

Really amazing place. Everyone there is so rad and helpful. Shay is my favourite. He's the razziest ️ THANKS FOR EVERYTHING!