Samsung Experience Store - West Edmonton Mall

Went in looking for a new phone, got a laptop as well! Knowledgeable staff, worked out a great deal for me!

Do not purchase a Samsung 22Ultra. Purchased 3. All 3 screens cracked and black out screen on phones. Don't waste your money buy apple

They don't answer the phone they just forward your call to the Samsung 1 800 number. I want to talk to an associate in store to ask about services provided in the store!

Nice little Samsung store, it's the only one now in Edmonton since they closed the one in West Edmonton mall. It can get pretty busy here. Friendly staff, lots of good products.

Great experience I broke my phone, came here for a new one pretty easy process, the staff were very helpful! I'd definitely recommend this store if you're in need of a new phone

Completely mislead on a promotion for a phone trade in. Was explained on pickup I would be emailed a promo code for two $100 vouchers off a $400 purchase. Went in today's as vouchers were never produced explained my purchase date did not qualify. I got the phone pre sale and before the actual release.

Love this store! Super helpful and honest employees that care about the transactions they are doing and make sure you understand the entire way through. Can't recommend this store enough

Received a flip phone for Christmas and quickly accumulated 8 issues with it. Trying to get them rectified has been ridiculously frustrating. Will never buy samsung again as they do not support their products.

This large kiosk is the central distribution hub for Samsung mobility in Edmonton. The staff is very knowledgeable and helped me get the charging port S23 Ultra to function. It's definitely worth a visit as buying the phone directly from Samsung offers the best value over a carrier.

How I wish I bought iphone, warranty claimed was easier I know it's a little bit expensive but hey they will give you a replacement right away. Break your phone everyday an they will give you a ne
w one. I am okay with a loaner but they don't have that option anymore. You need to wait they will ship you a box and ship your phone back to them what a waste of time. Now a days you need a phone asap. Always an android fanatic but I will never buy a Samsung phone again save your time, buy Apple iPhone more durable. I

I bought a samsung fold 4 last month with warranty. I asked for the discount on the warranty but was told there was no offer at that moment. I checked their website the next day and saw 50% discount on samsung care expiring March 28. I go back to the store to get the discount applied because I was told I can come back within 60 days to apply the discount on warranty if there's one. The salesperson who helped me before was with another customer so I spoke to another salesperson available there. He was super rude, his tone and the way he was talking was super rude and uncalled for. I mean it clearly looked like he hates his job. I asked to talk to the other person who helped us before because he was at least professional and was willing to explain what happened. They still didn't offered me the discount because they said the online offers are different than the store ones which doesnt make sense because the offer never said exclusive online only. I even showed them a screenshot. I don't understand what did they mean when i was purchasing the device and when they asked me to come back if there's an offer on the warranty. Did they mean to come to the store everyday and check if there's an offer for the warranty (if they dont accept online promotions) ? Whose got that much spare time? So this was my experience which wasn't great. The salesperson for sure needs some training.

Customer service was top notch! Highly recommend this location. Be sure to ask for Talha and Akashe when it comes to any of your needs, they will not disappoint!

Hari, was extremely helpful. As long as it took, he didn't give. My Samsung phone and tablet are as happy as I am.

Staff were very responsible and professional to their company's products.
Free checking and tried their best to fix the tablet that totally out of function.
Finally, with the staff's excellent services, my tablet turned out working very well.
Thank to the staff of this store.
Much appreciated.

Purchased a new phone from here. Worked with Morris, and he was great. Overall fantastic experience and will get any other Samsung devise from this location going forward.

It's a small kiosk. Honestly the selection is kinda small and a small store front would be better. But the staff seemed friendly and knowledgeable about their producs.

Almost two years ago, I bought an S9 phone and a Galaxy Watch 4. I was impressed with the service and advice. Yesterday, the watch broke. The bezel stopped turning. I need that watch to monitor my heart rhythm. When I bought the watch, I was told that if anything happened to it within the first two years, it would be replaced on the spot. Funny thing, today, when I took it to them, I was told oh no, it has to be sent to Toronto and will take a few weeks to repair. I asked if I could trade it in on a new purchase. Nope! The bezel is broken, this watch isn’t worth anything. Don’t trust these people. Don’t trust the product. Not happy.

Worst customer service experience ever. Bought a phone with the promotion that a watch would be included. They never called me and lied saying they had, never got the call requested from the manager. They donnot keep their end of the deal.

Good, friendly, knowledgeable staff, happy to got my new phone and good price as well affordable monthly payment. Overall excellent!

Worse experience, customer service is garbage. You better call their support service they do better Job than these guys

I had called about my Samsung fridge and my compressor was within warranty and they still did not want to honor it. Then they did not want to help or find any solutions when I was on the phone with customer service. All 3 customer service representatives were not understanding and not able to help me. Just saying “oh well”.
I will never buy another Samsung product again.

Absolutely Brutal compared to Apple products, made the switch from Apple to Samsung as I use Android based software for my business, phone is under warranty still and was told that issues were found including the physical issue of my stylus not being able to be removed from the phone. Was told it could be repaired but my phone would need to be sent in with no estimated time to repair completion and no loaner phones were available. Will be forced to purchase a new Apple phone and revert back to Apple products as they always seem to back there product.

For the 1st time I have found somebody who knows how to use my phone. Yet I've had problems with it since I purchased it but now 3 years later I'm finally found the guy. I am extremely happy about this and my faith in Samsung has been restored. Hari helped me with the service.

I went to South Gate Samsung kiosk! Fortunately, Harry was there one of your technicians, he brilliantly fix my phone from all it's curses. I'm so happy so pleased with Samsung and the crew.

Got help from gentlemen named Brandon or Talha. Really cool of him. Help me to get a tablet for my son.

I have a fold3 and the screen protector has developed a crack down the middle. The s reen is 100% fine its the screen protector with the problem and this is a very common problem. I went to the samsung store and they said to fix it they would have to send it off under warrenty and cos its they screen might cost $400. I have samsung care which costs hundreds of dollers. This isnt acceptable.

This store is terribly set up. No idea who thought of this but it's horrible. Just wanted to buy a phone, and leave. Im standing in a line for 45 minutes.so i left ill just buy an iphone

The best service in the city they restored my phone with no hassle
Happy was amazinggggggg

I went to Samsung store at Southgate to fix the screen protector on my Galaxy z flip. Morris was extremely unhelpful and very rude. He kept giving me different numbers to call and none was helpful. I spent over 45 mins and didn't get any solution.

Amazing Samsung experience indeed! Both Prince and Sam were incredibly helpful, professional, and efficient. Could not say enough good things about this experience, especially compared to other Samsung stores where you're just another number. Keep up the excellent customer service!

Fantastic service. S20fe problem. Diagnosed and fixed on the spot. Had some questions regarding tablets and laptops and great product knowledge as well.

Terrible Service. I Contacted Samsung Canada, gave them the phone ID number, they priced a screen for 460 Dollars, they had me drive all the way to their location just to tell me (We can't fix your Samsung Authentic Phone, although you bought it from Samsung Store overseas, we only Service devices bought in Canada)
I did switch to Aple and it's the best disicion I've made in quite sometime

Prince and Sam were excellent in helping me without charge.
My Samsung tablet was not working. They were happy helping to diagnose and repair then the table was working like a charm. Awesome services and above all no charge.
Was very happy with the level of professionalism and dedicated customer services.

The camera and mic were not working on my S20FE which was still under warranty. The samsung phone service sent me to the experience store. They kept my phone for 3 days and said they can not repair it under warranty because it has a bend in it and I have to pay for it! My phone was flat and in perfect condition physically, it had absolutely no bend. One of the girls working there laid the phone on the table and tipped my phone with her finger and said see it is not straight, I then told her, that of course it will wiggle because of the camera that sticks out on the back? !? !? !? !? ! They lied and refused to fix it.

They send phones to repair to the Mobile Klinik which is also in the southgate mall.
After dealing with Samsung Experience, I went to the Mobile Klinik and asked the employee who diagnosed my phone if he can explain to me how there is a bend in it. He then put my phone screen down on a table and twisted it. My phone kept turning, and he said that this is how you can tell that the phone is bent.

Next, I went to the place where I bought my phone, I told them the story. I asked them if I can see a S20FE and try to turn it, and it kept turning too. It has nothing to do with a bend!
Mobile Klinik and Samsung Experience are shamelessly lying to their customers!

The place where I bought my phone sent my phone to their repair center and they said that the motherboard needed to be changed. It took about 4 weeks, but they fixed my phone within warranty, and now my phone is working beautifully again. They did not say anything about a bend and they did not try to somehow get me to pay, they were honest and did the right thing.
(I bought my phone from the Virgin kiosk at Costco)

Went to buy a samsung care plan for s22 ultra, website says can register in 60 days, then I went here, and the staff was not ready to help me. I notices he was rude to another customer too. Never ever go here.

Not great Experience for a so called flagship store. They didnt have the screen protector for the phone they have on display,

They do not repair phones here. Might as well take your phone to Mobile Klinik because that's where they are going to send your phone anyways. And even then samsung had no parts to repair your phone. Go to a different company because samsung doesn't care anymore

Happy with Prince. He is very knowledgeable. Will recommend Prince for any Samsung needs. Thank you again Prince.

Kids play around with not idea what a customer services or sales cycle mean
I give 2 stars because of the brand

Since The Samsung Experience Store has moved to Southgate. Their service and customer experience has dropped. I am really regretting buying my phone from them and the extra warranty. This will be my last purchase here.

Worse customer service ever! If I ever need a repair again, I will just take to a different place and use generic parts. My phone had been in their hands for 12 days and they still haven't received the parts they are stating. Come on, as you are the ONLY Samsung store in Alberta you think that they would stock parts, not order out for them.

Tarpon was amazing! I had one question for him as it was about buying a new upgrade fone from my internet supplier. It was EXTREMELY expensive at that company. Tarpon immediatly answered my cost question without even having to look it up. He quickly mentioned their Boxing Week sale that helped me save a lot of money. Because of that I quickly said yes to his description of the Warranty plan. I NEVER buy Warranty Plans but this time I went for it. My experience with Taroon was some of the best service I've had since COVID-19 started. I'd give more stars if possible. - Andrew

BUYERS BE AWARE: I DO NOT RECOMMEND THIS SAMSUNG BRAND, I bought a phone 10 months ago and had to send it to repair 3 times, the third time my screen was all green color so they invented that it had signs of water inside, when I never put my phone in water, and they said that just to not repair it, my phone did´t have any cracks or something, total that I lost $ 500 dollars that I paid for the phone and it did not last even a year. SO, I DO NOT RECOMMEND THIS SAMSUNG BRAND AND WORSE THIS STORE AND THE SERVICE THEY PROVIDE.

Bought a Samsung dishwasher and it stopped working after 5 months. Definitely would not buy.

Spoke to a costumer support about my issue, got it to be escalated and was told to wait a 24hr to get a respond, I waited didn't get a call back.
So called them again today Jan 11 2022 at 230pm, got a hold of someone and they told me that they haven't received any information about my case of what is needed to be ordered.

So I called where I bought my dishwasher and they said that they have sent a request to samsung about the missing part. This was done on dec 22 2021.

At first my experience seemed great, then.dishonest.they hadn't heard back from Mobile Klink (who by the way are absolutely TERRIBLE), I had called head office and was told to bring my phone to this location. The Samsung service rep told me to let him take it to Mobile Klinik, or he would do it.most like the next morning. It is down the hall, so I did. I was told they would replace the board. A 3 hour job. So it was 1/2 hour before closing. I left it overnight. No call or email as was told I'd receive. So at 5: 30 pm, I went and my phone was ready. When asked what was done.they had factory reset it! Already done 3 times prior. Talked to the Samsung REP AGAIN AND HE SIAD HE WOULD ESCULATE IT. Dealt with heads office again.more that 30 emails, took it back in, replaced the board, had to take it in AGAIN. Took it to the Samsung rep. I made an APPOINTMENT with her for 6: 30 and she showed up at 6: 50 pm. She said she knew about the appointment but was on her break! REALLY!? So I was told by her that I would have to leave my phone and should hear back in 2 or 3 days. I called and was told, oh no now mobile klinik was talking with head office. And it's been 10 days already. Called head office and was told I could pick it up. It is -30C! So I have been calling for the last hour to verify this, because I take a bus, and don't want to go if it's not ready!

Absolutely horrible service time for a turn around here and get people that know what real "customer" service is

I bought a phone last month, they didn't have in stock so they offered to place the order online and that "it was going to arrive next week". Well, it hasn't even been shipped according to Samsung's website. The only reason I bought it was because it wasn't going to take more than 2 weeks to receive it.
Really disappointed on being lied to.

Workers are not professional, I mean who let a customers wait for almost 15 min while talking on their cell phone.

Helped with everything I needed. Even called back right away when they needed to check about inventory.

So big warning for everyone that's thinking of buying electronics from Telus and/or Samsung, DON'T. I was supposed to receive ear buds with the new phone I purchased, followed all the steps through telus and Samsung and was in wait for an email with a code, no code was sent and the promotion has now expired. Now they're saying that I passed the due date for the promotion and no longer qualify, I requested a gift card or something as a replacement and they refused. I WILL NEVER PURCHASE ANOTHER SAMSUNG PRODUCT AGAIN! WORST CUSTOMER SERVICE I'VE EVER COME ACROSS!

No sense of talking to the customers! Very unfriendly voice speaks hello and then doesn’t tell any information in detail! Very rude customer service!

BUYER BEWARE: First of all, to be objective, I love my Samsung phone. However, I must state that after my awful experience with Samsung, I have lost faith in their ability to service customers. I had my screen replaced, and paid a considerable 400ish dollars to replace it. Within 24 hours of getting my phone back, I notice a crack on the left side, middle of my phone. Simply thinking, this was installed wrong, and/or the screen maybe faulty, I took the phone back to Samsung. I was provided a lecture by the individual who seemed to take 20 minutes on the phone to tell me that the issue was my problem. I ended up driving to the store, to talk to the manager. Initially, the manager seemed nice, however, after consulting with her colleagues, and probably conferring with the initial individual I spoke to named Kevin, stated that the issue was my fault, because I had dropped my phone (which I had not). I provided an answer stating that after 1.5 years of having no real issue or damage to my phone, in 24 hours I seem to have shattered my screen. Secondly, I had a phone cover that protected the area that covered the apparent initial area where the screen casing was compromised. Thirdly, the only place I ended up going was home, and to the pharmacy, where I spent the day giving Covid vaccinations (I don't work on a construction site, and I also find it ironic, that Samsung writes that they support front line workers like me with screen repair, etc.). Anyways, bottom line, I was treated like Swiss Cheese. In my discussions, I was professional, though upset; and I ended up stating that I will probably pursue my case in Small Claims courts, as I felt like I was being bullied with absolutely no consideration and that the phone issue was most likely the fault of Samsung. Although I had signed the release document of my phone, during the time that manager was swapping out the SIM card, she proceeded to take pictures of my phone, although, legally, in my possession, and without my permission or consent! (Once I had the phone in my hand, the phone is again in my possession, and any waivers are null and void). After this shocking experience I attempted to calls to Samsung, where I talked to 2 front line workers who seemed to care, where they ended up directing me to their "customer relations", who seemed to really think my issue was a waste of time, and provided me no further escalation or resolution. Bottom line: Samsung has really no support or process to consider reasonable cases.if you don't believe me, find an email on their site for customer complaints or escalations, or ombudsman.good luck! So here is my take away from my experience to be objective: I love the phone, however, quality and brand, is not the phone itself, it is the people, the process, and the culture. I had switched from Apple, because I needed a powerful phone to run my business, professional career, and my other positions on a platform that was seamless. However, there is no brand loyalty, there seems to be no appetite to consider the statistically reasonable fact that in 24 hours a screen cracking is likely the issue of phone casing or wordsmanship (I verified with 2 other cell phone shop technicians, that this was probably the case.). Lastly, there seemed to be total disregard to my rights of consent and privacy as a consumer, which I will be following up with a Privacy Commissioner, and at the end of the day, when you need to talk to management or be simply heard, you get bounced in the Samsung telephone queues, where it appears that no one cares. I'm quite sorry to say, that I am utterly disappointed with the human component of Samsung and their ability to have any empathy. If you want a nice phone, buy Samsung, just don't expect the service, the trust, and the respect. After buying 5 phones for me and my parents in the last 2 years, I think I'm switching teams based on me wanting to align with a company that wants my business. (BY THE WAY, IN 10 YEARS WITH APPLE, I was never, ever treated this way). Thanks for listening.

West Edmonton store was closed, Drive to Southgate Mall and dose not have Many Samsung accessories in the Samsung store!

Weve been there in this store ealier the employees are really good, Thank you to Taran, Raha and Erl for the help. You guys are fantastic

While the product is decent (the Note 20) the customer service at the store is abysmal. Talk to them over the phone and you'll get the standard "we'll look into this and call you back" type interaction. Expect that to be their "we'll never call you back" code.

Nice store but unless you're only interested in buying a phone or tablet don't waste your time! They don't carry any other products? Considering they produce more TV's than anything else. Also do not have a lot of inventory?

Visited this location yesterday, November 29,2020. This my first time switching from apple to Samsung phone, i was excited to buy new accessories for my new Galaxy 20 ultra. The sales person told me that all accessories are on 50% off for Black friday promotion from regular price of the wall.
Picked one case that showed $34.99 regular price. As I was paying, he told me that im paying $38+, i asked him that i should have been lower than that coz he said that all accessories was on sale.
He said that the item i chose is aready marked which is not coz all price tag at the front are all on regular price. He said he can only give me 15% discount. Does the store manager even know about the “PRICE TAG ETIQUETTE”.
I left with embarrasment and disspointment.
Im having doubts for I should be coming back to this store.
(The sales person didnt even apologized. Fyi)

Absolutely would come back! Staff was patient and knowledgeable, especially given these covid circumstances. Was able to pay without even coming back to the store! The manager is my favourite and clearly works hard. These people deserve more credit for making this work during a pandemic! But i guess its a little hard with people yelling at them for policies.

Very good experience. Sales associate was very knowledgeable and very helpful. Definitely recommend!

They dont repair your phone here they send it out. They charge wayyy too much for replacement parts and service.

Hi walked into samsung today with a update question about my cell phone Galaxy S 10 + Marty n Kevin the professional Techies really helped me through my frustration! I was so relieved that they got rid of my problem on my
Phone. Thank God! Thank you to Samsung staff you Rock! See u next time for sure! Highly recommended!

Shaken and disturbed that I was treated so rudely by AJ and Tareon the customer service reps at Samsung store in wem. They were horrendous and show what a poorly run store that is. Too bad its is the only one in Alberta.

I knew I wanted a smart watch and couldn't figure out which one to get. Kevin helped me figure out which watch would fit my needs, price range and style all at the same time and he did all of this over the phone so I didn't have to go into the store, he was even able to accept payment without me coming in! He answered all of my questions before my purchase and still helped me after I had the watch. I 100% recommend the Samsung store in West Ed because of my experience with Kevin, knowledgeable and friendly!

Honestly I wish I had better things to say, however something that should have taken 5-10 minutes ended up taking 45 because the staff didn't seem to know what they were doing

These folks do a great job. With COVID everything is tough, and they are handling the situation well. I am always impressed with the staff and their knowledge, and desire to assist. Thanks for the work!

They took my phone for a repair. They gave me a loaner phone and transferred my data to it. When I returned the loaner phone, they asked if I needed any of the data off of it. I said no. They erased all the data. Then they said, Here's your old phone. By the way, all of the data has been erased off of it. So there goes 4 years of my life down the drain. They could have said that they had to wipe all the data off of my phone, and then I could have backed it up from the loaner phone. Poor communication lead to a terrible experience for me. They also broke the screen protector on it and offered me nothing. Very disappointed.

Momin is an excellent asset to the Samsung sales team. Initially I was not too happy with the service even though I had purchased 3 Note 20 Ultra and 3 S20 Ultra phones.not only did he resolve my concerns, he convinced me to get the new Galaxy Z Fold 2 too.great sales abilities.

Did not like the wait but it was not as long as I thought. The service was first rate and friendly. The mobile reception is a little spotty so far.

Very bad. Customer service personnel was worried about battery usage for led notifications reminders then rectifying the feature of the phone. I strongly suggest that one should not purchase samsung 20 5g, as the edge lightning does not work for reminders. Samsung misleading users.

My review is of Samsung Canada. Buyer beware. I've been a loyal Samsung user for many many years. Lately, when the operating system is updated any ceiling a user has locked on their data gets erased. This is the second time I have accepted an update an then been dinged that following bill on data overage fees. I called into inform their customer care department and had a pipe dream of compensation, but more so just wanted a change to happen so Android updates no longer cause unnecessary bills. After retelling my story 4 times I got a lead manager who made it quite clear that I was wasting his time and that his underlings should have told me there was nothing they could do about this since it had nothing to do with warranty. They have a great product, but a poorly run company, and maybe they are in cahoots with the service providers to get overage fees now. Anyway, they lost my loyalty.

I started off with Apple and moved to Samsung when my phone was stolen.
I've owned Samsung products ever since. I absolutely love Samsung. I would never use any other device than Samsung.

Whether it's my phone, tablet, TV or stereo/digital equipment, I love them all.

I never knew until recently, there was a Samsung Store in Edmonton.

My father and I went to the store yesterday to get new phones set up and data transferred on my tablet.

Alyssa and Sinna assisted us. They were both absolutely wonderful, patient, knowledgeable and offered excellent customer service. They went above and beyond to help us.

The store Manager John was wonderful, as well.

We would highly recommend the Samsung Store for products, expertise and assistance.

Sincerely,

Shauna & Gordon

Do not go with Samsung they are the worst company I have ever dealt with. My A70 was messing up due to their software. It was an on going issue. I had them fix it three times already for the same issue. I ask for an extension of warranty just for that problem and only problem. They told me no once the warranty is up its your problem. If it's an on going issue the customer should be taken care of due to the company fault of programming. Do not give your business to Samsung.