Sargeant’s Roofing & Exteriors LTD
5 reviews 903 Rutherford Rd SW #23, Edmonton, AB (855) 488-7663 sargeantsroofingexteriors.com suggest an edit
08 June 2023 18:07
I had the please of meeting Joe through a dealership I used to work at selling vehicles. I was blessed with the opportunity to help assist them to build their fleet of trucks as their company expanded. I can tell you one thing, if they conduct their business in the same manner as they operate in their personal lives, this company will go straight to the top. Was a pleasure dealing with you back then, and I know when our paths cross again.
Keep up the great work Joe and Sargeant’s roofing and exteriors. Not many do it like these guys do!
Ricky Anderson
Sherwood park dodge
Keep up the great work Joe and Sargeant’s roofing and exteriors. Not many do it like these guys do!
Ricky Anderson
Sherwood park dodge
07 June 2023 19:42
Worked with Sargents roofing about a year ago great experience and don’t settle for anything less than the best! Look forward working with these guys in the future! Always a pleasure! Joe is a great guy very knowledgeable and easy to work with!
06 June 2023 17:03
Very impressive and easy to work with. Joe was very professional and easy going mannerism. I would definitely recommend him for any roofing needs as he is very reasonably priced as well. As for his crew… we cannot say enough about the hard work they put into the project. They had the job done in four hours. Worked non- stop continuously and in harmony. Impressive workmanship! Amazed at the quality and effort they put in.
05 June 2023 4:32
I just wanted to lay to rest the recent fake reviews circulating in the roofing industry. I personally worked for sergeants roofing, unfortunately, I fell I’ll and had to take a leave of absence. However it was in my experience while with sergeants roofing and exteriors LTD they showed exemplary customer service and quality in workmanship, which as a member of the inspection team I can speak for.
I never once saw an unhappy customer during my time with joe, what I did see, though was Joe and the team taking the time to alleviate any concerns and answer questions with prompt solutions and more importantly honesty.
There are a lot of companies out there that give this industry a bad name, Sergeants Roofing and Exteriors LTD is certainly not among them!
I would recommend this company any day of the week!
I never once saw an unhappy customer during my time with joe, what I did see, though was Joe and the team taking the time to alleviate any concerns and answer questions with prompt solutions and more importantly honesty.
There are a lot of companies out there that give this industry a bad name, Sergeants Roofing and Exteriors LTD is certainly not among them!
I would recommend this company any day of the week!
21 May 2023 7:10
There are a lot of good reviews for Sargeants and I'm not sure how. We had a terrible experience and would not recommend them to anyone. They NEVER communicate when plans change, tell you lies, and are very unprofessional. AVOID AT ALL COSTS.
We got a quote from them in January 2022 and confirmed we would have our roof, soffit, fascia, and evaes done that summer. We had to call three times to book and secure a time. The person who answers the main number had no autonomy and could only tells us they will have someone else call us back. We finally confirmed a date for May over the phone and paid our deposit. They never came. We called and were told we were never on the schedule. The owner then called us and said the team just had to finish another job and would be there later that day. They never came and they never contacted us about it. We had to follow up. A crew finally come two days after our scheduled day. This was frustrating because we had other work booked to coincide with our roof replacement and had to manage this delay. However, the crew was not Sargeants. It was Galindos Roofing. Our job had been subcontracted out despite the previous assurance that they don't use subcontractors. They didn't know they had to do the garage, remove an old chimney, and attach the bathroom exhaust hose to a new gooseneck vent. We had to be there to tell them everything because Sargent's didn't share any details of our quoted work with them. In the end, they never connect the bathroom exhaust hose. Another person from Sargent's came back to do, but we had to redo it because they had installed the cover flap backwards. They finished the roof in one day.
There was no communication on when the eaves, soffit or fascia would be completed. We had to follow up and were told in a very condescending tone from the owner that this work would be scheduled later. Again, we were never told this. They said they call us the following week. They never did. We had to follow up. This job was also going to be subcontracted out, but because of a staffing challenge with that contractor this work would also be delayed. We were told they'd contact us in two weeks to book a time. We had to reach out again to get this booked. In the meantime Sargent's owner requested that we pay then for the work they had done so far. We refused and shortly after they sent their own Sargent's crew to complete the job. This still took several weeks as they were also working in other jobs. I believe that if we paid them they would have never come back.
The roofers had to return twice and ripped up shingles because an underlay wasn't installed correctly. Overall, the work looks good, but we have doubt about the long-term quality because of all the issues we had. It took over a month to get everything completed. We were also shown in the quote that there would be a drone fly over to show how well the roof was installed. This never happened.
One year later, we haven't had any issues with the roof, but I don't believe we would have any support from them if we did.
Long story short: do not use Sargent's and never pay a roofer a dollar until all the work is done.
We got a quote from them in January 2022 and confirmed we would have our roof, soffit, fascia, and evaes done that summer. We had to call three times to book and secure a time. The person who answers the main number had no autonomy and could only tells us they will have someone else call us back. We finally confirmed a date for May over the phone and paid our deposit. They never came. We called and were told we were never on the schedule. The owner then called us and said the team just had to finish another job and would be there later that day. They never came and they never contacted us about it. We had to follow up. A crew finally come two days after our scheduled day. This was frustrating because we had other work booked to coincide with our roof replacement and had to manage this delay. However, the crew was not Sargeants. It was Galindos Roofing. Our job had been subcontracted out despite the previous assurance that they don't use subcontractors. They didn't know they had to do the garage, remove an old chimney, and attach the bathroom exhaust hose to a new gooseneck vent. We had to be there to tell them everything because Sargent's didn't share any details of our quoted work with them. In the end, they never connect the bathroom exhaust hose. Another person from Sargent's came back to do, but we had to redo it because they had installed the cover flap backwards. They finished the roof in one day.
There was no communication on when the eaves, soffit or fascia would be completed. We had to follow up and were told in a very condescending tone from the owner that this work would be scheduled later. Again, we were never told this. They said they call us the following week. They never did. We had to follow up. This job was also going to be subcontracted out, but because of a staffing challenge with that contractor this work would also be delayed. We were told they'd contact us in two weeks to book a time. We had to reach out again to get this booked. In the meantime Sargent's owner requested that we pay then for the work they had done so far. We refused and shortly after they sent their own Sargent's crew to complete the job. This still took several weeks as they were also working in other jobs. I believe that if we paid them they would have never come back.
The roofers had to return twice and ripped up shingles because an underlay wasn't installed correctly. Overall, the work looks good, but we have doubt about the long-term quality because of all the issues we had. It took over a month to get everything completed. We were also shown in the quote that there would be a drone fly over to show how well the roof was installed. This never happened.
One year later, we haven't had any issues with the roof, but I don't believe we would have any support from them if we did.
Long story short: do not use Sargent's and never pay a roofer a dollar until all the work is done.