Scotiabank

Account managers are useless.they never return emails they never have answers! I'm moving banks I would recommend the same

Never open after 4pm even though it shows them open until 5pm.
I have tried numerous times and it never is open. I’ve watched people try to get I. Take pictures of their posted hours and leave upset

So stressful. Won’t release my cheque without a hold, waited 10 days last pay for my cheque because it wasn’t “a business day “ told them my natural gas will be cut off in two days. They don’t care. Wasted a a hour to go to certify this cheque just to come back to wait another 20 minutes so they could “ call someone “ what’s the point in certifying just for them to call them to confirm. To much stress for a small issue. Going to bank somewhere else.

Went here on a Thursday night as that is the only time that I can go to the bank. As they are open till 7pm. Two people getting served and 4 others ahead of me in line. It took almost THIRTY minutes till it was my turn to get served. My transaction took 30 seconds, as all I needed to do, was to deposit cash. I won't deposit cash at an ATM for obvious reasons. This bank should provide chairs in the lineup, so that I don't have to stand for THIRTY minutes! Maybe their abacus broke, so they had to resort to using weights and scales, to process the other customers' transactions. Completely unacceptable.

This is more a review about scotiabank as a whole. Be careful! If you use your bank card outside the country and something happens at an atm, scotiabank will take no responsibility for your money missing. They take our fees each month but do not protect our money. Canceling my account tomorrow.

This bank has an awesome team and a dedicated staff. I am very impressed by their hard work, outstanding performance, and wonferful team-mates. Shayal Lata go beyound her limite to help me.

Having been a business customer of the bank I can assure you they do what they say and have incredibly professional and friendly employees. Shayal Lata have gone above and beyond this week to make sure banking is easy and hassle-free and this is consistent with how we’ve always been treated by everyone at this branch.

I would like to be able to express how badly they treated me
Terrible service from the people

The wort customer service. Edmontons
worst bank.waiting time 30 minutes.staff don't care about your need. I brought cheque to deposit in my business account.they told will be hold because not my home branch. Shet place.

If I could give "0" Stars I would. We have been clients at Scotiabank for over 20 years and recently (mostly with the same teller), we will get harassed for cash withdrawals. I'm not talking the "over $10,000" kind of stuff which the banks are required to question and report to Fintrac. I'm talking about smaller amounts under $3000. These kinds of cash withdrawals are "none of their business" yet my daughter who works hard, goes to uni and has consistently saved for school and has been a customer of the bank for about 15 yrs, was harassed when making a cash withdrawal. In fact the teller got a supervisor involved who, for about 10 minutes, questioned her as to "why she was withdrawing the money, what was she using it for, was someone influencing her to withdraw her money from scotiabank". When my daughter refused to answer and simply said it was for personal use and she was confused about what they were asking her, the supervisor asked if there was "3rd party influence in her cash withdrawal from Scotia bank". My daughter felt like they were accusing her of something criminal. My daughter is not only very uncomfortable going back to this branch. The manager later said this "random" picking of people to "question" was the NEW POLICY of Scotiabank. I'm questioning the validity of this because he also said it was not acceptable for the frontline staff to do what they did and he would use it as a coaching opportunity. Well if it is policy, why would there be a "coaching opportunity"?

I'm not really sure where else to go with this review. But I had an absolutely horrendous experience working with scotiabank. I called requesting a legal document for a very time sensitive issue that I made aware from the beginning. I had to call 6 separate times because it was not provided to me within the time frame given. It was finally explained to me on the sixth call that there was an error with my mailing address and that's why it wasn't released to me. I made them aware everytime I called and waited on hold for over an hour that I urgently needed this document as soon as they could, and understood it could not be rushed. The lack of diligence in this and time and stress that I had was not okay. The last individual I spoke to was very harsh with me. Terrible experience, enough to never recommend scotiabank to anyone.

I have nothing but bad experience at this branch. The account managers are unreliable. I have been waiting for a call/feed back from my account manager for months now. After making an appointment with the branch, I have had my appointment canceled without any feedback or response as to why it was canceled. Before I go on to rule out Scotiabank as a whole, I will be dealing with a different branch from this point forth.

I would avoid this branch by all means.

I don't think they care about customer service. This is the most unprofessionally ran bank I have ever seen in my life. Wow!

I usually get great service from this branch especially from our business adviser and from our personal financial adviser

Scotiabank is the most greedy bank in Canada. They are scammers and don't care if your account gets frauded.

I've moved to another bank, but still have my TFSA with Scotiabank and it's a nightmare trying to contribute each year, I really ought to just move that account elsewhere too, to be honest.

Went in to contribute to my TFSA with a bank draft from my main institution. They told me I didn't have a TFSA, getting my heart racing a bit as to what they did with all my money if it just disappeared on them. They had to check 3 times to see that I had one, even though it's front and centre in my online banking. They then told me that the only way I could add money to it is by reopening a chequing account with them, but that I would be charged for doing so, and would be charged if it was left empty for the convenience of just getting my money where I need it.

Tried calling them later in the day, and there is ZERO way to reach this branch, just got booted on hold forever to a national call centre.

Lastly discovered the only way to get money into my TFSA with scotiabank is to physically mail a form with the information of my other banking institution.

Absolute nightmare branch, seems like everyone else has had these consistent issues with this branch too, no idea what the heck they're doing there. I realize some of this is higher up policy stuff, but even if it's not on this branch, why in gods name Scotiabank can't I just deposit money into my account, instead of trying to manhandle your customers into doing all their banking with you, by locking TFSAs behind an inaccessible wall for those that don't have other accounts with you.

I have been with this bank since I was a Teen. Always find everyone helpful from the tellers to the back office.
I wish every ATM had cash select instead of just 1.

This location was excellent when I was on quarantine and needed to set up an account over the phone then when I needed help my voice mails were never returned.

Some time before Covid hit I had formed a corporation. Next step was open corporate bank accounts. I had started the process online then contacted the branch to finish the details such as send incorporation documents and have some questions answered.

The corporate account rep at Terra Losa was excellent at the start and super helpful. Fast forward a few months and I find I'm unable to withdraw money from a USD account. After an e-mail and two telephone calls I get absolutely no response. The national call center tells me I need to visit a branch.

After visiting another Scotiabank where the first person I talked with was super helpful I find out my problem stemmed from how the account was set up by Terra Losa.

Bottom line: This branch only cares about customers who are bringing new business and aren't interested in helping existing customers when problems arise.

Had an appointment with financial advisor Serey Hann at 1p yesterday. Arrived at 12.37p; stood in line to deposit cash; was finished by 12.46p; sat & waited by 1p appointment - not one person acknowledged my presence - no 'hello' or 'are you waiting for someone? ' - I was totally ignored. Finally at 1p a man came over & asked if I was waiting for someone; I noticed his name tag which said Serey Hann so told him that I was waiting to see him but by this time he had turned & walked away; I stood up & followed him to a doorway of one of his co-workers; he seemed surprised to see me & said 'Kathleen? ' - I answered yes & he took me to his office; I asked him if he had forgotten about me & his response was that it wasn't 1p yet (by my cell, it was 1.01p) - he seemed to want to score points on me by shutting me down that he didn't have to see me until 1p & his clock said 1p. We talked & I had no problem with the conversation but his attitude was poor. My first job was with Scotia back in 1971 & I have had a really good relationship with them all these years but the experience that I had yesterday was very unsatisfactory & I may look at transferring to a credit union.

Nobody ever answers a phone. You can call every extension in the place and no one answers. I needed a document emailed to me that same day and they would not call me back and they would not answer. I was given all the extension number from the call center and no one answered. I called them all twice. I had to drive over an hour to go and talk to someone and there were no customers in the bank and they were all standing around talking to each other. There is ZERO customer service at this branch, LAZY INCONSIDERATE STAFF. I have called this branch on several occasions and REALLY not one person will answer a phone.

Extremely unhappy. This is the second time I've gone into the branch and booked an appointment to see an advisor and they "lost" my appointment and tell me I must've booked it online or over the phone when talking to the teller I booked the appointment with. Then to top it all off they "lost" my credit card application twice and have had to restart. I've lost my patience with this place, no longer banking here and if you're considering a switch to scotiabank don't.

Had an appointment with financial advisor Serey Hann at 1p yesterday. Arrived at 12.37p; stood in line to deposit cash; was finished by 12.46p; sat & waited by 1p appointment - not one person acknowledged my presence - no 'hello' or 'are you waiting for someone? ' - I was totally ignored. Finally at 1p a man came over & asked if I was waiting for someone; I noticed his name tag which said Serey Hann so told him that I was waiting to see him but by this time he had turned & walked away; I stood up & followed him to a doorway of one of his co-workers; he seemed surprised to see me & said 'Kathleen? ' - I answered yes & he took me to his office; I asked him if he had forgotten about me & his response was that it wasn't 1p yet (by my cell, it was 1.01p) - he seemed to want to score points on me by shutting me down that he didn't have to see me until 1p & his clock said 1p. We talked & I had no problem with the conversation but his attitude was poor. My first job was with Scotia back in 1971 & I have had a really good relationship with them all these years but the experience that I had yesterday was very unsatisfactory & I may look at transferring to a credit union.

Extremely unhappy. This is the second time I've gone into the branch and booked an appointment to see an advisor and they "lost" my appointment and tell me I must've booked it online or over the phone when talking to the teller I booked the appointment with. Then to top it all off they "lost" my credit card application twice and have had to restart. I've lost my patience with this place, no longer banking here and if you're considering a switch to scotiabank don't.

Why is there no phone number where you can call the branch. Literally just automated service. All I wanna do is talk to someone that friggen works there.

Never call back for voicemail and very hard to reach them on phone always goes to VM.they don't have any ethics for Customer service

I have been struggling looking for a bank that will meet my business requirements. My profession in my business requires special /unique banking set up and not all the bank knows how to do it. I wish I would have chosen Scotiabank from the beginning. Sharon Kegel is so kind and very knowledgeable about her job. She gave me options that best suits my business and just came prepared before the appointment so no time will be wasted and just make sure that the time I am going to spend with her to set the account up is productive. I feel so valued. Thank you Scotiabank and Sharon.

Zero stars should be an option. Without question the worst banking experience of my life. The male East Indian (if I had to guess) teller is the most rude person I have ever encountered. Scoffed in my face, walked away from me mid conversation, and made completely inappropriate remarks. I was refused being able to speak with a manager to discuss my issue.
In an unrelated matter the manager of bank has not been helpful at all in resolving a problem created by following the instructions given to me by his employees. I will escalate my issue until I get a response! This bank clearly doesn’t care about their customers and likes to bully them under the guise of policy. When a customer makes an appointment to seek advice and clarification on how to handle a transaction, and your staff gives them the wrong information - you should not penalize your customer! Totally unacceptable! Stay away from the Terra Losa branch!

The staff in that branch are fantastic, I have been dealing with a financial adviser as well as our business adviser and they have been a great help for so many years.

Inquired about a line of credit with a low interest rate and the "Financial Advisor" suggested a credit card. Worst "financial advice" I've ever gotten as this clearly does not have the customer's best interests at heart.

They don't pick up the phone. I've called twice in two days, and no one answers. Nevermind that I have been with this bank forever, you can't get proper service. Why have a phone number when you get directed to their phone centre, and their phone centre can't even get through to the bank. Horrible. But when you do get them directly, the problem usually gets resolved. I had a good experience with a man named Andrew, who was able to quickly resolve all my issues. So for that I am grateful!

Horrible, oddly snobby, customer service that dislikes serving customers. Admittedly, this is the only Scotiabank, or any bank really, that I've had bad experiences with. For three years everytime I had to come here it was worse then the previous visit. They have horrible communication within the branch, and it seems that although the tellers and front desk want to be helpful, they have no support from their management.everyone says different things which makes a straight answer impossible.

Called central Scotiabank to get an information and was passsed on to Terra Losa branch as they were "more appropriate" to provide me with the infomation I needed. At Terra Losa branch, although they seemed willing to help, I got disconected after been placed on hold endlessly. Needless to mention that they did not bother to call me back after being disconnected. With such committed employees, is it safe to deal with this bank or trust it with our money, I wonder?

Last week I had to deposit some money, there were no envelopes in the drive threw ATM. So I went inside and there were none inside either, and the bank wasn't open yet.
Today I had to deposit money again. And what a suprise. No envelopes again.
Having to go out of my way before work to find a bank that has envelopes is getting annoying especially when this bank is right beside my house.
Checking and restocking the envelopes is a minimal task. I don't know why it's a hard thing to do for this bank.

Worse banking experience in Edmonton. 30 days no call that my credit card is ready to be picked up. Once I go to the front, they ask me for my drivers license my health care card and my sin number?
Took them 15 min to find my letter then I was sent away to meet with the front greeter to go thru the process again and to sign some papers.
My private information like name address my email all read out loud and nasty. I felt my privacy was comprised and very disrespected. After 10 extra min, I asked to talk to a manager about the issue and concerns I had. Varun Kundra (don't know how he got to be a assistant manager) ignored me and I was sent back to the original ignorant and rude woman and I left the bank.
Never setting foot in this branch again. If I was not forced to pick up my credit card here I would never have walked in here. Stay away from this branch.

Staff has no information. Today i went for closing accounts and teller did for debit and i asked for my visa closing he told me call to visa, when i called them visa told me call to branch because you have student account and i told teller like i have student account. This is the service as a customer you mention all the details but as a teller if you are new ask your senior person and then give advice
Such a waste of time with visa card calling and when i called on this location i waited for 15 min and suddenly call ended
Waste day with scotia
I will go again to report this experience
Bad week start for me