Scotiabank Theatre Chinook

You pay for premium tickets to watch IMAX with cramped seats, ridiculously minimal legroom. Even my third world home country have posh, elegant looking cinemas than this.

I can’t believe (non discount) movie theaters still have regular movie seats and can charge the going rate for these. I would watch which theater you are in when you book Chinook

The concession area was a complete mess (near the point of almost needing to notify the city health inspector). While I can understand being busy and having some popcorn on the ground the shear amount of filth both in front and behind the counters was unacceptable. Based on the fact it cost $75 for 4 popcorn and 4 drinks I’m pretty sure they should be able to have one staff member sweeping up.

Hey Cineplex! Not only do I have NO idea what a serving of popcorn cost… Why do I have to stand in line so long to get it!? ! No idea how long it would have taken to get, what must be the BEST popcorn on EARTH (based on the demand and cost), because I left without spending my money. How much revenue are you missing with these delays? ! If you didn’t take so long, there’s no doubt my kids would have also demanded overpriced candy and drinks. Sorry Cineplex, your shareholders are missing out.

The theater needs an upgrade in many ways like food and drink options, seats. The scalator works half of the times, etc.
Overall is ok but there are many others around the city with better venues. This theater has one of the best locations though.

This place has certainly declined over the years. Today in auditorium #9's afternoon matinee, it was so cold we thought about leaving. We were curled up with our arms pulled into our sweaters and didn't move so we could stay warm. The theater had a very unpleasant odour and there were actually fruit flies/fungus gnats flying around. Very runned down and not enjoyable at all. On a side note, when there are only 5 people in the theater, it would be cool if the volume was down. We stuffed napkins in our ears as it was so loud. Although, I guess that is the experience, so can't really complain on that one. More of just a wish. Seats were comfy, but stunk.

This theater hasn't upgraded their regular auditoriums with the recliner seats at all except for the Imax. I prefer not to go to Scotiabank theater as other theaters around the city have more upgrades than this one. It's definitely not my first choice to go see a movie. Just went to a show there om Saturday. The seats are still horrible to sit in.

My family and I had a great experience. Theatre was overall, clean. We played some games at the Game Centre before seeing our movie. The worker (I think his name is Brody) at the game counter was super friendly and positive and explained the different cards for us. Kids had a great time and he even helped us get our tickets sorted out. Employees such as this one is what makes a business stand out. Thanks for the great customer service!

It's a very nice place in the movie that I seen was very good the popcorn there is very good well-seasoned I suggest this movie theater

Went with my wife and daughter to see the Eras movie because like many Canadians, I can't afford to fork out thousands of dollars per ticket! Nor would I for a concert. Anyway.to my daughters disappointment, the Eras Tour popcorn bucket was sold out but she was able to get a cup.

Popcorn was delicious and fresh as always!

We were in theatre 5 (I think) and I was kind of shocked to see that the cozy recliners like other theatres have were not in this particular theatre. After sitting in these seats for 2hrs and 45mins, I came to really appreciate the cozy recliners in the other theatres.

Overall, experience was great. The staff were friendly and the poor kid who had to make the announcement about dancing in the theatre during the concert, did a hell of a job! You could tell he was not in his comfort zone but he nailed it like a champ!

Typical Cineplex theatre in terms of service and offerings. We played a few games with the family after the movie, so we had a good time. Unfortunately, the seats in the theatre we were in, were the old style seating so not very comfortable, they lean back more than I want, but hard to stop them from going back, which was hard on my neck, and because they lean so far back towards the person sitting behind me, that person kept kicking me in the back throughout the movie. All could be avoided with an upgrade to the modern recliner seats that are available at other theatres, like Crowfoot Theatres.

Pretty decent. Seats are not as nice as the other theatres around with recliners. At least at the movie we went to, they were regular fold down ones.

I like most of the staff and service, I just wish they would give them the money to fix the leaky roof and renovate it

Honestly? This place is becoming a dump. The comments about one of the escalators being out of service 100% of the time are true. The place just feels grimy and I would rather pee my pants on the way home than use the washrooms. I remember when this place first opened and the sparkle and shine has worn right off. Alright fine. I would rather not pee my pants but you get my point.

Scotiabank Theatre Chinook is an absolute staple. No matter the movie, the staff are always kind and ready to help. The past 18 years have been nothing but great memories! Thank you for being you Chinook Theatre!

I watched movie in auditorium 14. It was first time experience at this theatre. The most uncomfortable and horrible seating it has and it is very old too. My back started paining next morning. Bus transit has better seats than this theatre. I was getting pop corn eating peoples breath on my face. I am not returning and recommending this theatre to anyone until they gets better seating and air fresheners.

Just an average theatre.concession prices are high, but if you're a popcornholic.you'll cave.

Service fees for digital tickets are an awful practice and like other Scotiabank partners (ie: Calgary Flames/Ticketmaster/Saddledome) lawsuit deemed it worthy of being fined over.

My noteworthy personal experiences are as follows:
2021 — consisted of vile fascist moviegoers taking their problems out on others, in which I was accosted. Nobody should feel threatened and discouraged from going to the movies. (Cineplex did nothing with my complaint)

2022 — washrooms were full of swastikas (Cineplex didn't care, again)

2023 — They didn't have the IMAX version of Oppenheimer on release, which was disappointing but was a good film nonetheless.

Lastly, Scotiabank is not a good partner to be affiliated with.

I love going to Tuesday Matinee and treat myself with some popcorn, but have been disappointed last few times, because there is no salt anywhere. I don't know if concession vendors are starting to economize or they forget to put the salt packages out, but this is the third time in a row this happens. There is plenty of black pepper everywhere, but no salt. Also the audio volume of the movies is too high, so I had to bring earplugs. Isn't there standard recommendation on the decibels? This ruins the experience! I'm looking into different movie theaters.

I’m so dissatisfied and disappointed at your security guard last night I went with my husband and my dad to watch the nun 2 at 930 pm when the movie finished we went to play a basketball game that’s around the food services that you provide too, this guard came when we started to play this basketball game and told us we are not allowed etc etc we stopped playing of course to talk to him then he finally understood that we had the card to play this game and we PAID FOR IT so by the time we are done talking to him the GAME WAS OVER we WASTED THAT GAME MONEY as we were INTERRUPTED BY HIM so who return us that money cuz he didn’t he didn’t even apologized! This is so disappointing we are never coming back PLUS WE DO NOT RECOMMEND COMING HERE, please go to East Hills Cineplex it’s way better they have never treat us like this HE WORKA THERE AND COULD NOT EVEN REALIZE BEFORE EVEN ASKING THAT WE DID PAID TO PLAY THAT GAME HE JUST ASSUMED WE WERE PLAYING WITHOUT PAYING GOD

Went to Imax Oppenheimer it was fabulous however, the seats are very cramped. I understood that when I booked and was worth it for the imax experience.

Definitely very run down and outdated. First time going in a long time and it has shown it’s aging and lack of caring by a lot. Paid 19.20 per ticket for 3 people, and for that price you should at least lube the chairs. Cool they move but they are so squeaky that’s all you could hear the whole movie.

They got new cheese for the nachos. It ain’t cheese. Its more of a flavoured slime. Signs that their quality is dropping, wonder whats next

Every toilet in the womens was covered in opiss and the imax screen has like? Deformities? Dents? Stains?