Second Specs

Need a emergency pair of glasses on the weekend an they pull through with pair in less then hour the staff are very friendly an knowledgeable

Very professional and helpful staff. Lots of options and you can't beat the price and amazing how quickly I received my glasses

I have purchased a 4 pairs of glasses from Second Specs over the years. I have always been impressed with the high quality customer service I have received. Prices are affordable as well! I’m very happy and will keep coming back!

They are highly professional providing EXCELLENT customer Service at an affordable price. The made my new glasses ready in ONLY 45 MINUTES. Good job.

Not recommended.same day is a lie only if you want cheap glasses and if you order online it's 10 business days for a refund keep in mind

I've been going to this location for about 5 years now, and their service is always fantastic! They're always super helpful, friendly and very informative with everything. I always get my frames within an hour without any issues!

Great experience. Knowledgeable staff who helped select stylish specs and sunnies. Had a brief delay on one set due to a supplier issue but the staff kept me updated and got the issue resolved quickly. Great customer service. Thanks

Love my glasses. I only waited 45 minutes for a new pair. The only thing I didn’t like was walking up and trying on a bunch of different glasses for ten minutes before being asked if I needed help. They saw me walk up and by the time I got to the end of the kiosk it was only then they asked me if I needed help with anything. I could have took my business else where because of lack of prompt service but I NEEDED glasses ASAP. But other than that love my glasses.

I bought a new pair of glasses, transitions with blue light filtering. About a month of owning them the film inside cracked internally. I brought them back no issues and they replaced the lenses.
Great selection and staff is very friendly. Would recommend for your glasses!

A reasonable selection of glasses made it easy for my son to find a pair he loved quickly. Glasses were ready within an hour and he loves them. Super convenient and really helpful staff.

This is my fourth time at Second Specs at WEM and each time has been an excellent experience! Char was extremely helpful, professional and polite. I love dealing with this location. I recommend it to anyone who needs glasses. Char pulled my information up on the computer and 30 minutes later I had my glasses.
Laura Sager

Great service picked the frames I liked and was all said in done in under 2 hours. The price was also pretty damn good.

The sales rep helped me pick out my glasses. He was very helpful and informative. Got my glasses within the hour. This is the second time I have used Second Specs and will definitely use them again.

Friendly staff. Very personalized service and helpful when finding the best fit for both frames and lenses.

Excellent helpful, honest feedback and great suggestions. Excellent price point, as in close to online prices but with all the great service of buying in person. Lots of trendy selections. Our glasses were done within half an hour! Very satisfied.

Have bought my glasses, my spouses and 2 grandchildrens. From 2nd spec. Great job friendly staff

First visit was for an emergency repair.
The were quick.
Second visit we were hoping to get glasses for my daughters birthday and they did everything they could to make it happen.
Thanks so much

I went to the phase 1 kiosk today and ordered a pair of glasses. Rio was friendly, helpful and knowledgable to deal with. Since I haven't worn glasses in years, today's experience made it really simple. Thanks Rio and Second Specs.

Extremely fast and affordable. Marcus helped me pick out 2 different pairs of glasses and I absolutely love them. High key recommend!

The staff was absolutely amazing & very knowledgeable! Would definitely recommend. Affordable prices with quality frames!

Bought a pair of prescription sunglasses. I was told they could take 7 to 10 days. I was called in 4 days to let me know they were ready. Very nice associate helped me order. The lady who I picked up from could've been more pleasant though. I felt like I was bothering her. She seems to be the exception though. Everyone else seemed super nice.

Always quick and easy when it comes to Second Specs! I don’t go anywhere else, their prices are great but most importantly amazing customer service every time I go.

I can’t think of enough good things to say about the manager/owner (most often to be found at Phase III WEM). My husband & I have had some hard-to-meet requests & the manager has gone out of his way to accommodate us. Very happy to say that they’re doing the same today, even though we no longer live in Alberta!

Wonderful friendly service! Very helpful! Turn around time is amazing. Glasses in less than an hour works for me! Definitely recommend this place. Locally owned is a bonus.

I was so impressed with the service here and will be a long term customer. I am blind as a bat and have a pretty heft prescription and they helped me pick appropriate frames and lenses. I paid less than I would other places and am pleased with the quality. They were ready in about 4 days. Thank you

Used this company years ago when I had prescription lenses with excellent experiences. Now, after laser eye surgery, I found myself looking for blue light lenses that can accommodate my astigmatism. The service was as excellent as always from all staff. Attentive, friendly, and willing to work with me the customer. Direct billing is offered for my insurance (blue cross) and they are ready in a great time if not the day of! Always recommended by me.

A defect was noticed in my new lens and they replaced it right away free of charge and in a timely manner. Overall very professional and kind.

Second Specs had 2 new frames and lenses in about an hour for a little over $200. Was super easy and Matt was amazing and helpful. Will be back for my sunglasses lenses.

Was really easy to get glasses here didn't have to worry about my benefits. They dealt w them. Got my glasses within 10 days even though it was Xmas holidays. Will be going there again when I'll be needing new glasses

They treat customers with respect and attended issues calmly. Easy to chat with and staffs were properly trained. Products of the store was really wonderful that they have variety to choose for. Thank you.

Very friendly and helpful staff! They are quick to answer all my questions and they are always ready to help you out. Our glasses were done in less than an hour. Highly recommended!

Very happy with my eyeglasses purchase. The staff were professional, and friendly. Told me it would up to 10 days to get my progressive glasses done. I received call 8 days after I ordered to say they were ready. Will definitely come back again.

Was the best experience I've had buying new glasses so far they were very helpful and quick to fill my order 10/10 would recommend

Good selection and a very good price. Good with customers. More customers than personnel they are less efficient. Process to get a simple pair of glasses took more than 1 & 1/4 hrs. Advertisement suggested maybe 1/2 hour.

I had such a horrible experience at Hakim Optical that I needed to find a new place to get glasses. I saw the kiosk at WEM and wasn’t sure what to think as it was a kiosk but I took a brochure and read it. I thought I’d give them a try. They had my née glasses ready in a few days and I got the advanced progressives. Wow! They are awesome! Larger reading area and so much clearer and they really listened when I told them what Hakim had done that I disliked and they made sure my glasses were marked out to where I use them and where they are comfortable on my face! They made sure they fit properly and it was a totally wonderful experience! Will definitely be back and recommend them as well!