SEPHORA

I was shopping and some lady accused my friend and I of shoplifting. We were both told to go out of the store and return the items that we're holding and the lady even cursed at us. I went back to buy all the items that we're suppose to buy and the same lady assisted me but in a very rude way but I still bought everything. I forgot to ask her name as I was trying to hold my temper, it was very disappointing on how they would judge us that quick.

I had the worst experience at Sephora chinook today, all thanks to one employee (her name is pilak or palak) who made my return process a nightmare. She was smiling when she called me in to her counter. But as soon as I approached the counter with my return, the employee gave me a disapproving look and let out a loud sigh. Instead of politely asking for my receipt or explaining the return policy, the employee rudely demanded to know why I was returning the product. When I told her that one of the staff told me thar if the concealer shade doesn’t match, I can always return it and I think the shade doesn’t match my skin tone”. She immediately told me “I know but where is the box? ”. She “demanded” that I must return the original box as well, which I gave her. I also told her that I probably used apple pay. Then she gave me an instruction how to see the apple pay card number like I was illiterate. This used to be my favourite sephora store but I’ll never go back there. I’ve heard so many bad feedback about sephora employees but this is the first time i’ve experienced such terrible customer service at this store. I usually only give reviews if I get excellent service from an establishment. This is the first time I’m giving a bad review. Wish I can give 0 star. Ladies, if the items are available at shoppers, it’s better to buy your products there. Employees are wayyy nicer!

July 29 2023
I went to Sephora in chinook to get my makeup done for my birthday for the first time.
I got the 30 minute makeup as well as the 15 minute lashes, and
For context I have a olive tan colour of skin as well as I am only 14.
I told the makeup artist to do whatever they think looked best, when he was trying the tinted moisturizer he used a shade to light then proceeded to use a concealer 5 times to light my shade, when it was all done I looked very pail and white yet the artist said it looked perfect.
When I looked at the mirror I didn't recognize myself I was pail and looked like an airbrushed filter there was no texture to my face I looked super fake and plastic it looked nothing like me.
As well as with the lashes in my opinion they should come with the 15 dollar lashes being put on but instead you have to pay extra for them yet they were falling of before the end off the evening and I got them done around 4: 15.
At the end of it i looked 20 and was very disapointed with the exsperience over all I don't think I would do that again.

I went to this store today with two of my friends, and we had a negative experience with the employees. As soon as we walked in the store we were greeted, we went over the the sephora collection and laneige. While we were over there, we were absolutely bombarded for a basket, from a very unsettling employee.with other encounters with one employee she was kind, but we were followed around the store. Please keep in mind one of my friends is black and the other hispanic. I was followed too but not nearly as much. We got asked several times and very obviously a target from the loss prevention. We understand it was her job, but it made everyone uncomfortable, scared and upset.this is not the first time this has happened. We also payed for all our products, and left as soon as we could before she asked again "Are you going to pay for that? Basket? " Please take consideration into your clientele, and train your employees for situations, and at least be subtle. You have created a bad environment for well paying costumers, and we will be returning to get names of employees that created this problem. This was an obscure and discriminatory act from our favourite store and company. We went on July 1st, 2023 at around 5pm

A Dreamscape of Gorgeous Beauty Cosmetic Brands. Vibrant colors, every name brand, High-end parfume fragrances women and men. Excellent staff, surrounded by offers of assistance. Vast price ranges on products.
Some favorites
Charlotte Tillbury, Natasha Denona, Morphe, Nars, Nyx, Lancome, Mac, Anastasia,

I've been a rouge member for 10yrs with over 8,500 points to date AND I never write reviews BUT this story must be told. My mom and I BOTH picked up the lancôme booster XL eye lash primer and we BOTH put them into our separate baskets. The Lacome booster XL eye lash primer was price displayed at $30, my mom goes FIRST to pay and the till registers the item for $43 plus tax. My mom and I went back to check the price and indeed the price was $30. We approached one of staff members on the floor who happened to be a team lead or manager who went by the name of Faye or Fidya (forgiven me I'm not sure on the spelling) who started off super nice, saying sorry this is an error and no problem come back up to the till and we will adjust the price difference. Now I go pay for my 3 items (one of them is the lancôme booster XL) while my mother is getting her price adjustment, I say to Miranda (she/her) who is ringing my items through, now that Faye or Fidya is HERE adjusting my moms price on the lancôme booster you may want to ask her to help you adjust the price on mine. Not knowing this would turn into a BIG huge ordeal because Faya or Fidya is adamitt that she can't price adjust my lancôme boosters just my moms. Even-though, my mom is standing right beside me and Faye/ Fidya is still doing the price adjustment. She said I needed to pay $43 and not $30. I say you haven't adjusted the price yet on the floor so can't you just honour the price, right after me? She firmly says, No I can not, well then, I say I will go take a picture with my phone, will you honour the price then? She says, no it doesn't matter. Constant back and forth, while she's still ADJUSTING my moms price.like truly, she was making a point, standing firm on her decision. I understand the price display was a mistake but clearly you can not honour 2 lancôme adjustments? Literally at this point its the principal, the price displayed on the floor still says $30.
Miranda (she/her) now decides to roll her eyes at me like I'm the idiot.
Now my daughter goes and pays and I stand back because clearly I needed some time to unwind. My mom goes up with my daughter and begins to tell the incident to a new girl at the till, so now I go up and say its ok it doesn't matter lets pay and go home. This girl takes the time to listen and says that's not right let me call Taylor another manager/team lead on shift. These 2, meaning Taylor and Im so sorry I didn't get your name? You two took the time to fix this mess. Taylor priced adjusted the lancôme booster at $30 with no hestation and Taylor noticed on my bill that I didn't receive my 4X times the points today. Miranda did you miraculously forget to give me my 4X times the points today because you were too busy rolling your eyes at me and forgot or was it done on purpose? A BIG THANK YOU to the girl who actually cared and listened and in turn called Taylor! A BIG THANK YOU to you Taylor! This store needs to seriously retrain staff and managers on basic customer service skills. I understand the customer isn't always right but you can work together with some common sense and come to agreement. The 1 STAR goes out to Miranda and Faye/Fidya shame on you both. This incident happened on Saturday, June 24/2023 between 8: 00pm- 8: 45pm, store #514, Sephora Chinook

All the girls were amazing, I especially loved James and loved the Gucci Gorgeous Gardenia she picked out for me

I hate to leave a bad review, but there was a lady at the front who spoke broken English and couldn’t help me with what I was looking for because she couldn’t even understand what I was saying. Not only that but she was even pretty rude to me and my girlfriend the attitude was ridiculous. I asked her if there is anyone else I could talk to she said not right now and just left to go “look” for someone but never came back while I just waited there forever. Rude and unprofessional need to do better customer service.

I’m spend lot of time and money here. I was brought NARS foundation, concealer, glow recipes for face and eye and one lip gloss. But I’m not happy actually NARS foundation and concealer not good for me. I’m feel dark and dull after using those 2 products. And I have pimple now ️I brought those products with the help of one working girl here.

Truly disgusted with my experience at the sephora in chinook. I went to pay for my cream with cash, and the worker immediately assumed my money was counterfeit. I'm not sure what reason there was for her to believe it was fake, but she called not just one, but three separate coworkers to come check that the cash I had handed to her was authentic. It was truly an embarrassing moment and I'm angered to think I would deal with such racism in this day and age. To be clear, I am brown skinned and was with a fellow brown skinned friend. After getting my money checked three times she gave me my change and said "sorry, I couldn't tell if it was real. " Was that pathetic comment of hers suppose to be an excuse? I can maybe understand her wanting the money getting checked by one coworker, but having two others come check was definitely more than pushing it. I didn't catch her name, and it doesn't say on the receipt, but I hope she gets fired for her terrible racist behaviour and for the humiliation I received today. Second, I wasn't approached by any single worker despite there being countless workers, many glanced at me and my friend before going back to their conversations with each other instead of helping. At any other location I've always been helped as soon as I stepped into the store. You would think that at least one person would be able to help amongst the considerable number of workers there, especially since more than half of the workers were just talking to each other helping no one. The racial profiling I experienced today was not okay and I really hope this location does something about their workers.

Too Bad experience today. I went to change colors of two lip colors today. One was Gucci transfer proof lip color, and the other was Pat McGrath. But management over there said no to do straight exchange. I was already thinking of stop shopping from sephora now that they made me do 100 percent. Because after this experience I would go to shoppers drug mart rather than them. Getting more bonus points in money. Or buy straight online and Getting more discount from company website.

I was in today, March 17th/2023 around 11am-12pm, and I'm confused because why does Sephora have a person working up front as cashier who is not people friendly? Your staff, Katana specifically, gave the worst most disrespectful service today. What is with the unnecessary attitude? Maybe she's having a bad day but given her negative approach you'd think she was being forced to work there. To be a Beauty Insider Rouge and still be treated with major disrespect by your staff is not right.

Rude asian sales lady in perfume took my sales lady while she was helping me and told my sales lady to help the other lady. I couldn't believe it! I left. Anyway, I was going to buy something in perfume, but after I was told she'd be back, I thought, is this a joke? Well, no, it wasn't. I was supposed to wait while my sales lady (she was knew I think being bossed around by the rude lady) helped another lady when I was first. Unbelievable!

Think the manager should check the lady in perfume's rude behavior! Could loose sales!

The customer service at this place is horrible. I'm sure this won't affect any profits for this company, but I thought I would still point it out.

I was really disappointed today in Sephora because I tried five different products like blush from gucci, foundation from Dior, lipgloss from Dior, Sunscreen and setting spray from Charlotte, Sephora had none of them in stock. I drove all the way from NE to buy these products and couldn’t find anything there and just wasted my time today in Sephora.

Lady @ sephora collection counter was so rude unprofessional behaviour around 8pm 29th December.unacceptable behaviour
got angry on my wife.we will never EVER visit this Sephora Store again.my wife just said.can I ask you a question? For which she replied shouting my wife that WAIT A MINUTE? AND THEN MY WIFE WAITED 10 MINS then she said now tell me.then my wife said I need this product for which she makes a face and said that it's discontinued and walk away. We never ever go to any sephora store.how you guys hire these RUDE people to shout on customers.bad bad bad experience

The girl who “helped” up at the cash her name was Celine was so unbelievably rude and made me feel so uncomfortable. She then called over another girl (her name I’m unsure of but she has long red hair) they begin to talk about me INFRONT of me ad if I’m not there. I honestly almost walked away from making my purchase that’s how upset these two made me feel. I love Sephora and am in that store quite a bit but after today I will be bringing my business elsewhere. Absolutely digesting be better and have your staff treat people with dignity.

On Sunday I visited Sephora! Aaliyah went above and beyond to help me and answered all my questions, even though, the store was so busy. Costumer service like that will make me come back for sure.

Had stocked up on one of my favorite items and one of them was a dud. Tried to exchange as the product was completely unusable and was told they couldn’t do it. Seems ridiculous when a product is completely broken. Will definitely not be stocking up at the sales again.

You better deal with the older woman with black hair that works in your store. You know what I'm talking about. This is not okay. Your brand even represented indigenous women in your ads and this is how you really treat them? !? AWFUL AWFUL AWFUL I don't know what it is with businesses lately but y'all are going backwards with the mistreatment DO BETTER

I’ve literally never had a good experience here. They judge you based off how you look and dress even though most employees are cake faced. And after the Racial profiling I witnessed and an employee following people around even while the customer is in line to pay. I will not be shopping here again. Do better.

Richa at Sephora Chinook was so helpful and invested her time to help us out with the products. Highly recommend her. Thank you

The older lady with the black straight hair follows around visibly Indigenous people. She makes the environment an uncomfortable place to shop, when approached to ask if anything is wrong, she’ll run away or pretend not to hear you. But she quite obvious following will continue. She has been documented for all to see online in public forums as a way to warn other shoppers.
It’s quite depressing to see this happening, on stolen Native Land in a store that stocks an Indigenous run brand.
Not a good look quite honestly, this has made me as a professional MUA choose to stock my kit elsewhere.

Hello I was at this Spehora and like other comments I was followed by the same lady and was very uncomfortable and felt uneased please do your job about this. This is not right people should feel welcomed but no this lady was following me i felt discriminated and I think this should be handled now or I will have to try to get in contact with Sephora Canada headquarters and Im not wasting anytime.

Literally this store is (one) of the main reasons I am done supporting sephora. I went from a VIB Rouge which is spending 500 dollars a year plus, to a plain old VIB. Sephora 8 years ago was incredible. The service was spot on, the experience in store was almost always amazing. Now, I literally go anywhere else to buy cosmetics. The service recieved in this store is beyond atrocious. You will be judged, ignored, and if you can manage to get help, it's all the same cake face, full glam recommendations, even when you aren't looking for that. These girls are wannabes insta-baddies and girls who don't have the people skills to be successful makeup artists, yet will judge you before even speaking 1 word to you.
Do yourself a favor, go to Nordstrom, shoppers or saks. They sell most same brands, and you can deal with brand reps and artists with years of experience, longer than some of the sephora employees have even likely been alive, plus PC points are much better than sephora points. It sincerely shocks me how sephora has fallen, and I know the company does not care about bad reviews, but it seriously shocks me how anyone can still shop here with how atrocious the service is.
Shame on you sephora, shame on you.

The pensioner with black hair should be enrolled in the CARED program after watching her follow indigenous women around the store.

Manjinder at the brow bar is absolutely wondering.

She listens to exactly what you want and does it. She takes her time and is so careful.

I’ve done my eyebrows with her a few times and every time they look great.

I tried lamination for the first time and they came out SO GOOD!

Highly recommend.

If you require help from the workers there, be sure to wear make up and overly expensive clothing. It’s the only way they will look at you

I always enjoy shopping here. Even if I'm just browsing, I always enjoy the atmosphere. Everyone is so helpful and polite.

Went in to buy a $54.00! Foundation, not one staff could help to match a color! Is this not their job? Are they not the experts? Shop at MAC at least their staff is trained. This store is all about the staff walking around looking pretty!

A lot better since Sephora relocated in the mall. Before they were facing the main front entrance of the mall and it was just way to busy and always crowded inside. Now in the new location you can actually shop and walk around without anyone bumping into you. Good job sephora and good job Chinook Management!

Ana was very friendly and I always have a wonderful experience in this location! A lot to choose from but also a lot of helpful employees who are willing to actually spend time helping you!

Popped in yesterday quick to pick up 2 things. There were 1/2 dozen staff and about 3 customers in the store. The first girl asked me what I was looking for today, I told her, she then relayed it to another person who pointed and said "it's over by the fragrances". And walked away. I had another question, but she was gone. I like to support brick and mortar stores in yyc, but if the staff can't be bothered to help, when the store has more staff on the floor than customers, then I won't waste my time locally.

I don’t know why I keep asking these people for assistance (if by some maricle I find someone, and someone actually coming up to me to ask if I need help is completely out of the question at this place) all foundation shades the choose for me make me look like an Oompa Loompa. My hair was just recently dyed from medium-light to so dark of a brown it looks black and instead of trusting my better judgement I asked for help in finding new brow products and i got recommend when I was already using (the shade) I am starting to think they want me to look bad. Most of my friends have started asking me to go with them for advice and service because it’s a joke asking majority of the people who work there and I’d say I’m a 5/10 makeup artist. This Sephora is a joke!

Sean is very nice! I think he is an adorable kid and has wickedly good makeup. Promote this guy to CEO! I’m amazed. Wow. Holy Moley. He’s so cool #proudmama #notreallyhismama #ya ️

The rewards program should offer the option of direct money/percentage discount when paying, like any other similar program. I keep accumulating points because the trial options are not always interesting to be redeemed. Other than that, love Sephora, any branch.

I was always super intimidated whenever I walked into a Sephora store.and then I met Jasmine! Five stars to Jasmine for making all my experiences with her super comfortable and so welcoming She has such a big heart and she does a wonderful job with her skin fit treatments. My mom trusts her and takes Jasmine's product recommendations super serious! Everything my mom has bought recently has been recommend to her by Jasmine. She's so incredible at what she does and you can tell that she loves what she does. I highly recommend going to see Jasmine for all your skin care needs. She will make you glow like no tomorrow! Trust that you're in good hands if she ever does your skin fit!:)

I'm so happy to say that this sephora is so amazing and helped me fix my foundation after a messy break up and a messy night you guys are amazing thanks for helping a girl out I highly recommend this sephora

Very busy location and the staff are either overworked or they have lost interest in their jobs. Not enough people working so you won’t find help sooner to ask questions or ask for advice. I find buying the products here and returning it because of the lack of previous advice or getting samples unlike Southcentre mall.
They do have a lot of other products you don’t find in other locations. My suggestion. To go earlier and avoid weekends if you have some shopping to do.

Very busy place. There knowledge of skin care is amazing. They have helped me find exactly what I'm looking for many times. However they are always out of products and never seem to have free products on hand which is why I use my Sephora card.

I had a wonderful experience at Sephora yesterday. I initially had a hard time locating the store because they are no longer on level one but I eventually found it. I had booked an appointment for a full-face makeover at 4: 00 but I arrived there very late but they were still more than willing to help. Ana (at the door) was very nice and patience with me and was more than willing to call over the ICU to assist me. Nicole (the lady who did my makeup) was very kind and did a great job with my makeup. The ICU was also very nice and helpful, I did not get her name sadly. I had anticipated passive aggression because I was tardy but it was overall a great experience and I would highly recommend going there.

Went in to return and re-buy a product I had purchased online because I had a gift card I wanted to use for part of it. They wouldn’t let me do it since I left the product at home, even tho I was buying it back immediately. I understand stores being cautious with fraud and whatnot but how is it “fraudulent” for me to re-pay for something I already bought? Just blows my mind that with people spending hundreds of dollars here they can get away with treating people so harshly and say it’s “policy” when it is not written anywhere.

I love the products they have there! However I kept looking for people to help me with brushes since I am just getting into eyeshadow and don't really know what I am doing. And it took me 10 mins to finally find someone who would help and all the did was take me to the brushes and then immediately leave. After struggling to finally figure out what I need some one came over and had a quick and nice conversation to help. It was an alright experience.

Just asked a woman who seemed like a manager a question and she was incredibly rude and wouldn’t give us the time of day. Then sent us to another employee who did the same thing. Embarrassing.

This location is soooo much better than Market. Although a further drive than market for me, chinook's location is 10x better. The staff here greet you, someone always approaches me and asks if i need help (this never happens at Market), they actually shade match me correctly (also never happens at market), and although this location is much busier, they have enough staff to handle it and make sure every customer is given attention. The staff at market should learn from this location.

They need a staff change. They dont know anything about makeup for other people. Customer service is no where to be found. So rude. Asked for napkin and one of the staff was like no dont have it. Not even sorry we dont have any left or we ran out no. They need training on customer service and makeup knowledge.

If you plan on just coming into sephora and buying something yoy saw online then this location suits those needs just fine.it's a fairly large store (at least for a sephora) with plenty of stock and brands to chose from. But if you actually need help with anything makeup or skincare related, don't bother coming to this location. It's an inconvenience to the employees.

I don't really like going into Sephora due to the staff always asking if you need help, it can become very annoying when you are trying to concentrate on reading products. Every time i go in i feel unconformable as i don't really wear a lot of makeup so for myself i like to take my time and spend trying products. I appreciate when they greet me and understand that its the policy to ask for help but when 3-4 employees do or follow you around it makes your customers feel like they are doing something wrong which isn't what you want. I don't think i will be back to expensive for my taste.