SEPHORA

Some really awesome selection of great sephora brands, nice layout for quickly being able to go to different sections of store. Feels less overwhelming for a Sephora store when it's a bit smaller.

Great help from customer service, major shout out to Isa, Sabria and Rora (I think that's her name), for going above abd beyond, they are super attending to everyone and really great attitude and efficiency.

Went in looking to buy a whole face of makeup while I was staying downtown at the dorian, I wandered around and sales associates were everywhere and just watched me like a hawk.
I finally had to ask for help finding a red lipgloss.
She tried to sell me a Sephora brand matte red lipstick and a glossier lip gloss for $20. Well, I told her I wanted a red lipgloss and was not interested in wrecking a $20 lip gloss with cheap matte lipstick when red lipgloss does exist. (Thank you Clinique)
She told me to go to shoppers if I want a lower price range.
So I went to the boutique there, got help and every product I wanted and then some.
Just embarrassing for Sephora.

The woman the front girl got to help me was so rude to me my daughter couldn’t even believe it. We should have walked out of the busy store. I really needed my foundation though for my friends birthday night out.
Very impatient, condescending, and sand-offish with me.
Firstly when the front lady paged the woman to help me, they both chatted and I did not hear what they said, then they both very quickly went on their own opposite way. The woman in black yelled back at me, “are you coming or what? No initial greeting, or even eye contact which threw me off when she just walked away.

I really thought she was saying it jokingly, …. Because it would be unbelievable if she was actually treating me so disrespectful.
Guess what, she wasn’t joking.
That woman, with the gray black French braid down the middle of her head, would not listen to my questions and kept impatiently cutting me off and making it VERY CLEAR that she IS NOT a Sephora employee. I said if you’re too busy to help can you find someone else. She literally mumbled under her breath, “give me a break” as she stormed off to check my “database” with a Sephora employee who had the machine to lookup customers history of purchases. Which is what I kept trying to tell her I needed from the beginning. I simply just wanted to repurchase foundation I had bought before, but this woman who was asked to help me, even though she clearly wanted me to know she did not work for Sephora, went rouge on me.

There’s more, I just can’t type more, this is so exhausting.

To wrap this up after she was clearly done wasting her time on me she walked very briskly to two other woman dressed in black, that I’m guessing “worked” there but not for Sephora? She was Clearly pointing me out and making faces and scrunching her nose literally looking like a pig. I apologize if It is tick or intentional I know not.

The woman she told slowly half circled around my daughter with this contrite smirk on her face making us feel very uncomfortable.

Very toxic environment there, what the heck has happened to management/ owners caring how customers are treated?
I’ll never go back to that TD Core store ever, nor would I recommend it to anyone.
Worst experience ever.

Reflecting back we think she was perhaps either having a nicotine fit or something on that line of withdraw to be so blatantly impatient and rude. We just can’t believe it could be her demeanour all the time, or could it?

Sephora do you even care about customer service? Who are these people working in your stores that are not employed by Sephora? They really do not care about your brand or customer service FYI.

It would give this store even negative stars. Their staff is not even trained well. They are providing wrong information to the customer. I made a purchase and i do not live in Calgary. Associate at cash told me incase if i want to make a return i can call customer service for return label and then send products back but there is not such return policy they have to return the products bought in store. Now it feels like putting my money in garbage. So at least they should train their staff well about their policies and i would say Sephora should at least value their customers. Really disappointed with Sephora policies.

Customer service is terrible. One of the salespeople claimed that makeup products cannot be tried directly on the face. Excuse me? Where else would you apply makeup? Other beauty shops would HELP ME to apply on my face. I still purchased the products, but I would prefer to shop elsewhere. Extremely disappointed. Can I give zero stars?

I had a great shopping experience at this location. One of the employees named Laiba was very knowledgeable and helped me find a product that perfectly suited my needs, and made some other really good suggestions as well. Made my day!

Super kind and compassionate beauty advisor that I had to teach me how to hide a mark on my face.
Although during that appointment I noticed two other beauty advisors that kept making comments while giving me dirty looks and glares a few feet away, they constantly kept walking by, and it made me feel worse than I already did.

Customer service is excellent.
I am so happy with the service provided by Mannsharn. She was so humble and polite and helped and to find correct shampoo for my hair. In addition she provided feedback about the products and helped to choose one that was best for my hair type JVN kit for my curly hair.
Other employees were helpful too and asks very often if we have found what we are looking for.
Overall good experience. Just hope that all products are available so we don't have to go chinook.

I booked the 60 mins make up appointment. The girl spend 15 mins just to find and sanitate the make up products. I show them the style that I would like do it. The final make was nothing same with what I have showed her. The foundation was not stay on my skin, I told her to retouch and she make it even worst. The eyes brown was uneven colour. And the staff denied to fix because time up. I was so embarrassing to walk out of the store with the make up look.

Please don’t accept the appointment if you guys don’t have the professional make up artist. Waste customer’s time and money

Only low cuz I was recommended a tinted sunscreen what leaves the worst white cast.it does not blend into my skin tone at all.i look like a ghost.the origins tinted moisturizer with SPF 40.the worst thing ever.

Good and warm welcoming staff. Appreciate their effort in guiding the customers and satisfaction the needs.

I boycott sephora. All their stupid product are full of bad chemical ingredients and their sellers also tell you none reliable information. I never brought back any products since I rarely purchased there. I wanted to try a eye cream. Pretty expensive. The seller told me that if I haven't use more then 50% I can exchange it. She never mentioned a time frame. I had bad skin reaction to it. I discovered that it was full of toxic ingredients and most of their products were. I went there to exchange it for something else more natural. I found one that was and it was more expensive then the one I had before. I was gonna exchange it and pay the difference. It was refuse cause I was pass the 60 days. Good on you to help costumers sephora. Shoppers is cheaper and have more natural ingredients.

I had a great experience with very knowledgeable and helpful staff! No change to this review. Great service!

Today I went there I am very happy I did my pedicure and manicure they did good job. I like this place because they are very friendly

Horrible staff and entitled manager (Saini). I went to purchase the ouai shampoo and they strategically placed the shampoo with a price of $18, so being a normal person, I assumed the shampoo would be $18. I went to checkout and was told that that’s not the price, that’s for the mini size. When I asked where the mini size was, they mentioned it was “out of stock” however, the mini shampoo is only sold online. Manager was beyond racist and super stuck-up. He wouldn’t honour the price and continued to argue. I will not be returning to this location.

Pretty standard Sephora, albeit a bit on the smaller side. Staff are friendly though, the store is easy to navigate and it has all the essentials. My only gripe is that retail and tester stock seem to continuously be an issue. Lots of gaps in many products lines and testers are often in need of replenishment and/or organization.

All time my favourite place to visit and get my favourite products. They are very helpful in case you don’t know what products you should get for hair, skin and etc.

THE WORST CUSTOMER SERVICE. Don’t go there unless you want to be kicked out of the store. Employees are so rude and unprofessional!