Seton - Jasper Healthcare Centre

I have consistently received nothing but the rudest interactions here. Came today for blood work and got yelled at by the nurse for not having a appointment, even though it’s not required. Embarrassing for them, no big deal for me lol

Staff was amazing when I fractured my elbow Christmas Eve. The triage woman was patient and super friendly. Nurse Dean talked me through everything and kept me calm, I really can’t thank him enough. Dr Chan and the other dr they called in were kind and treated me with urgency. The 2 female nurses were amazing at chatting with me and keeping me distracted. When I came back the next day to get my bandages adjusted they remembered my name and asked how I was doing. Healthcare is a hard industry right now, their kindness and compassion did not go unnoticed

Came here after hitting my head on the ski slopes and was worried about concussion symptoms. The doctor was very kind and helpful, but the nurse was very judgmental and pushy about my choice to not be vaccinated for COVID-19. I’m not sure why it was even a question in my write up to be honest I had no symptoms at all.

I went to the emergency department after an unfortunate accident while horseback riding… I was kicked in the leg and had a small but deep gash which required stitches. The staff were very pleasant but the quality of the actual treatment was shocking - the wound was not flushed out at all which, unsurprisingly ended in an infection several days later. I was given only 2 sutures for an inch long wound, which I did question but was told it was fine and didn’t need any more. I wasn’t able to find any steri strips in Jasper to reinforce the stitches myself, so the wound then spread and I’ve ended up with an unnecessarily large and ugly scar.
I was also given very poor advice - I was told to remove the stitches after 7 days which would have been a huge mistake due to the location and depth of the cut.
I feel it was slap dash treatment and, without naming any doctor in particular, the emergency staff need to brush up on some basic skills.

My husband was very weak and a stroke in progress, Amber took him immediately and started to give him care while I registered him. He was taking great care by all staff including Dr Richier. Thank you very much for your excellent services.

The clinic was very clean; the staff was super helpful. I got Donna (administrator) to look up my information. She got me in by no time; she completed my paperwork for insurance and she gave me the best instructions for follow up. Many thanks to Donna, Dr. Andrew, the male nurse, and the X-ray technician who took care of my ski injury on that day. You are our Canadian everyday heros! Many thanks from the bottom of my heart!?

The name Lorraine in the night shift was extremely helpful and friendly, she saw us in the lobby waiting and she came to offer the vacant room in the hospital to make us comfortable while waiting. Thumbs up for that.

Visited ER on the evening of the long weekend. Very nice nurses and doctor. Didn't wait too long to get the care. Much appreciated

Such caring friendly staff. Dr on call was amazing as were the nurses. Facility was very clean and calming.

I work in the Food & Beverage industry, so a really contagious cold means I should not be going to work. Therefore I went in to see a doctor today, so I could get a note for my employer. I was treated rudely by the nurses and sent out to the clinic, which denied me since I didn’t have an appointment. Very disappointed. Such a simple task for the staff, but they refused.

The service here was superior. I waited no longer than 5 minutes, the nurse who took care of me did a fantastic job. I can not be more grateful. Thanks

I came here with severe tonsillitis and it seemed like two of the nurses felt it wasn’t important enough to treat or help. I waited for quite awhile in a room they told me to wait in until someone came back to finally give me the needed medicines to cure tonsillitis.

Very friendly staff. It was a quiet and clean place. If you are on a trip and need medical assistance, this hospital is highly recommended.

Wow. The service at this hospital was nothing short of excellent! The staff, Nurses, doctors, equipment, everything, was competent and of high quality. The quality of care was 100%, very kind individuals, and very fast, quick service/assistance. This type of highly individualized, fast service is something I’m not always used too in big city hospitals. Yet the team at Seton was essentially 10/10.
Great job to all those who work there, you run an amazing hospital/healthcare centre. When I was in your emergency room, you took care of me right away, and got me on my way and feeling a lot better in under 3 hours, amazing turn around time! X-Ray’s and Bloodwork were done efficiently and quickly.
I have nothing but praise for the staff and EMTs in Jasper!
Thank You to all the nurses, doctors, technicians and EMTs who helped me that day! You made a scary experience almost calming and nice!