Sharp Insurance

Joesan was polite but high pressure. She tried telling me that insurance endorsements were mandatory which are not mandatory (SEF's 18,20,27). I had to ask multiple times for a quote without endorsements AND with a lower liability coverage. Using "You can but I don't recommend it. " any time I asked for cheaper coverage was a scare tactic to make the customer pay more, and for her to get a higher commission. Who would they recommend the lower coverage for? Why is it available if it's not "recommended'? Was there any data to support the recommendation in my case? Absolutely not.

She also failed to clearly communicate the final price I would be paying for the premium. I saw a higher number on my policy than she said verbally over the phone because she didn't talk about an additional fee to go monthly.

Overall it was a very frustrating experience.

I would like to thank Kyle Lihaven for being so helpful and knowledgeable with both of my insurances. He was very professional and had a positive attitude throughout the phone calls we have had. He had clear communication and he took the time to truly understand my issue.
I appreciate the information and advice you have shared. Many thanks for your assistance.

Every time I try contacting them it is close to 30 minutes hold. And even when they call you, it is long hold.

Sharp Insurance is a great place for tenant insurance. They always take care of my concerns and questions!

Thank you Kyle Lihaven for helping me with my insurance renewals and access to the App.
Very helpful and knowledgeable

I got condo insurance through sharp. Kyle Lihaven did a great job dealing with me and my busy month, when I was at work we communicated through email and called for reminders, which was great, I was busy moving on days off and completely forgot. Great service, good deal and excellent help. Thank you Kyle

I dealt with Sarah Paterson and other agents. All were very pleasant and easy to deal with. Two

Was contacted for a car I just purchased and the agent rushed extremely quickly through an explanation of the coverage an then gave me a ridiculously high rate and essentially said oh well that's how it is then said he would email a copy of the quote and did not then promptly hung up on me when I was going to ask another question. Completely unprofessional and un helpful, will certainly not do business with this company.

Professional, friendly, polite, pleasant to speak with been with sharp insurance and I appreciate their patience with me thru the process of email and pink slips they take me thru the steps and get the show on the road with confidence thank you sharp insurance for your commitment to assure my confidence in this computer mobile device age

Simran helped us with our home/auto insurance. She is very knowledgeable and professional. She was very helpful and answered all the questions we had and provided all the information we needed.
I would highly recommend working with her if your looking for insurance.
Thank you Simran Bath and Sharp insurance!

Kyle Lihaven and the Sharp Customer Experience Team have gone above and beyond to help me with both my home and auto insurance needs. Kyle delivered honesty, a strong work ethic, and superior customer service skills. I will continue being a loyal Sharp customer! Thanks guys

I have been using them for about 2 years, switched from another broker, won't be going back to the other.

Sharp has sharp employees looking out for their clients.

If you need insurance and you need it fast! This is the company you want to go with!

You want to ask for Simran! They have been absolutely amazing and has went above and beyond to get me coverage instantly!

I’ve never had such an amazing experience with insurance!

Thank you Simran, and thank you Sharp Insurance!

Great customer service. I am with Sharp for over 10 years and have the lowest rate.and the staffer Allen Kelley is a keeper for the company. He has excellent customer service skills and is very professional. I Will definitely recommend my friends and family to use this company

Amongst the least of helpful handful of insurance companies. They all claim to be trying to help people and customers are a priority. Makes me laugh 2400 a year quoted. But don't worry they're not the only rip off artists in the ins business. Long story short this and about 5 other companies are on the short list for a do not recommend as in the end my girlfriend and I ended up paying more than $1000 less than the cheapest quote from any of these helpful hands

Tega umukoro was amazingly patient to explain all my doubts.and provided really good customer service

I had to call today to get new pink cards. I dealt with Eric and he excellent in every way. I always get great service.

Patricia Thomas

May 10,2021 around 3: 30pm, I ask them to sent me a quote with different options before my next policy renewal, but they said they can't do that. They want me to call them 30 days before the maturity. What a bad customer service. I even explain that I might forgot that's why I'm asking. If you want to keep your client, company normally call their client before the renewal, not the client will call them, otherwise it might go to their competitors. To be fair to the agent that I spoke with, he is ok, but its the person talking in the background is the one controlling the conversation. It could be the manager. Very bad manager services. I expect more polite, nice manners and very good solution from the manager, but I was wrong.

They don't want to remind the client, because if client going to missed the renewal date, they automatically renew the policy and you don't have a say when its done. Otherwise, you pay penalty if you cancel. This is a pure SCAM.

I have had insurance with this company for almost two years. I recently got into a small accident, slid into a cement pillar. No other parties involved. When I spoke to the claims department they said I was eligible for first time accident forgiveness as I have been driving for 25 years and never had a single claim. I was very happy to hear this but when I spoke to Sharpe insurance I was told that yes I was eligible but unfortunately no one offered it to me when I signed up with them. I am extremely disappointed and feel that this is not the level of customer service expected from a company such as Sharpe. This should be offered to every single person that is eligible for it, I cannot wrap my head around the fact that it wouldn’t be. A lot of people are unaware of this benefit and do not know to ask for it. I certainly will be changing companies at the end of this term and will advise others not to go with Sharpe. Very unfortunate and poor customer service.

Very helpful with all my questions.
Easily explained everything I asked in very simple to understand terms.
Although they were very busy at the time of day I called. The representative was very patient and not at all in any rush to move onto the next caller. This made me feel that I was very important to her, and as a client, I mattered and was not just another number in the system.

Thank you Sharp Insurance, for carrying enough to hire great members to your team.

Excellent customer service from Eric Kruger. He was very informative and answered all my questions.

I was looking in to insurance for probably 3 months with companies all over Edmonton, I ended Up finding sharp and with in a matter of 1 days I have my premium, monthly payments and my pink slip in hand, so many places don’t do monthly payment if you have anything on your claims history, so getting monthly payments was great, I was dealing with Joesan Faulter and she was amazing, highly recommended this company for any and all insurance needs.

The representative that I dealt with Mr. Eric Kruger was very professional and understanding and helped me with my problems and got them fixed for me and I really appreciated his help

Connor jack was quick, efficient and super friendly. I found they had the best rates for what I was looking for and the whole signing up procedure was very easy.

Connor Jack was able to pull this off for me! Although the price of insurance has become outrageous in Edmonton he was still able to make it work for me! He even worked late for me! Thank you Connor!

I requested a call to discuss insurance quotes. They sent me 3 or 4 emails asking if I was still interested in their service without having talked about prices. When someone finally contacted me, I sent them the requested information and never heard from them again.

Very helpful with the insurance aspect and helping get the lowest rate I could, Athar made it very clear for me and made it work when other companies couldn’t, definitely recommend

Connor Jack was so attentive to my unique situation. I am forever grateful for the care that was taken.

Connor Jack helped me and my roommate procure a tenant insurance very swiftly! He was very helpful and quickly replied to our questions, emails and requests! Great experience with Sharp Insurance as our broker.

Sharp has been an exceptional broker throughout the years. They offer friendly, knowledgeable and helpful costumer service, without a doubt. Most recently in particular, Daniel Wahba was able to adjust my km and monthly insurance payments due to recent changes caused by the pandemic. His assistance was swift, understanding and easy! Thank you Daniel and thank you Sharp for keeping me happy and stress free.

I’m very impressed with Sharp and the very professional and quickly dealt with my request. Brittany Pearl was brilliant. Thank you. I would recommend Sharp Insurance to anyone.especially Brittany.

Awesome experience over the phone with Andrew Brieger! Normally I hate doing insurance but he was really personable and walked me through the steps really well. I had some complicated insurance things to work through but he made it a super easy process. I'd go through him every time if i could

If there was a 0 I would I'm quite upset with this company I'm told 1 thing then it turns into another they were also not helping in listening as they were also putting on Tennant insurince on even after I had only requested pl&pd for my truck then while I was quite up set the person who I was dealing with thought that it was a joke I wanted to speak with the boss I find this very unprofessional and rude I would go to another company but I have no other option then these guys hopefully they can turn this around

3hrs later and there is no change I would reccommend that you avoid this place as both connor and Alexi of the calgary office are both liers and very unprofessional in there handling of there clients or potential clients

Eric Kruger was very helpful with answering my questions regarding my policy, he did so in a timely manner and handled all of my concerns.

Called for an insurance quote after waiting 20 minutes they couldn't even provide a quote. They said they will do it by email. What about people who is not that great with computers.

Called to switch the day my payment came out and was informed I couldn’t, and told that I should just take the loss in overdraft. Upon telling her that wasn’t going to work, she outlined the penalties of a late payment, which was made as soon as funds were available. Following that, I received many emails reiterating the same issue, and an automated phone call informing me my insurance was about to be cancelled. When I called to find out why, they apparently had no idea why I would receive a phone call like that, and assured me everything was fine. Ok, mistakes happen. A week later, I move and call to cancel my previous tenant insurance. Joniada was rude the whole time, and sends me a file to sign confirming the cancellation. When I receive my new pink cards in the mail I find out I’m still paying for something I cancelled, and intact has no clue this ever happened. So over the lack of communication and unprofessionalism lately.

Update- A manager had called and everything had seemed alright, chose to stay another year. When my insurance came up for renewal on December 6, I had called on Nov 21 to make changes to my policy. Spoke to Hammad who ensured me everything would be changed over by the 6th, and that I was good to go. He had told me to send a follow up email on the 5th to ensure everything was good to go, which I did. Never heard anything back, and assumed that everything was going as discussed. Fast forward to the 16th, the day the payment comes out of my account. They took the old amount, the amount that would've been paid had I not made these policy changes. Called the next day and spoke to Simran, who told me it takes 15 business days to change a policy and the guy who neglected to explain any of this was in training. Upon asking for a refund she told me that I would not be refunded thew whole amount, and was instead to pay the year of 2020 upfront and would receive a credit of the remaining amount. Previously, I was on a month to month schedule, and upon telling them this they ignored it. I had not signed anything to switch this over, but apparently when you mess up that big, you do whatever you can to recuperate the loss on your end. After responding to her email saying I wanted a full refund, I heard nothing. Called again and spoke to a Dwayne, who told me to send an email with my bank statement showing the payment went through and told me if the payment went through, I would receive a credit by Dec 24th. If it bounced I could go back to my regular payment schedule. The payment had very clearly gone through, but I still had to wait. Dec 23rd, emailed again to ensure the money would be in my account by the next day, Neil had confirmed it would be. Dec 24th, no money, emailed again and was told it should be there at midnight. Dec 26th, still no money, and now am looking at taking from the money set aside for school to cover Jan rent, as I had other bills and Christmas to cover. If you're looking for surprise expenses, a cold, apathetic customer service experience, and a company that will treat you like an absolute joke, I would recommend sharp insurance. Otherwise, you're better to just keep looking.

So hard to get in touch with these people. App never works. They are the same as any other insurance company that will give you the same prices so do yourself a favour and find someone else who is easier to contact. It will save you the headaches.

Neil Mitchell was very quick to respond to my request and work things out. This company is fantastic when it comes to customer care!

I spoke with an awesome gentleman by the name of Alexi Aravena. This amazing person listened to my story and went out of his way and in record timing, got me the lowest rate. Everything was done over the phone and email. He took the time to make sure that I was comfortable with every step. I can not say how great this experience was. Above and beyond. Mr. Alexi your the man and I will be recommending you to everyone.

Contacted them twice. Even email them regarding auto insurance. Never received any quote.
Got one email saying how we may assist you. Even reply back by saying I'm looking for Auto insurance quote. I got no response.

Honestly my experience with sharp in general is not the greatest, I find wait times are often long and I sometimes have to have the same conversation over and over again, however my experience today with simran bath was excellent. She did everything I needed right on the spot and did it really quickly, and was really nice while doing it.