Sheldon M. Chumir Health Centre

I wish I had known years ago that dental assistance is available for adults. My teeth got so bad. Thanks to Sheldon Chumir I was able to get the help I needed.

If you have ANY intense pain DO NOT go here. I went in today with a suspected Pulmonary Embolism and have had 2 before. At times my pain was so bad a was audibly wailing. I was given 2 extra strength Tylenol and a muscle relaxant. Even if the doc wanted a CT it wasn't possible because the machine broke.

The people here are very kind and helpful. It was the first time we came to the lab and the nurse was awesome. Great job. Thx.

Went for a ct, which is always a big deal for me since my veins tend to collapse while being injected. Aside from being super kind, understanding and really empathetic about my concerns, they did everything humanly possible to prevent it from happening. They explained every step taken in order to make sure it would not cause any issues this time, re-assuring me the entire way. I have never been treated so well and sincerely felt like a human-being, not a number.

Seriously the ABSOLUTE WORST hospital in the city unless you are overdosing on their front door (which I have seen 4 of in the last 2 hours) you really don’t matter as a human. Don’t bother bringing a support person because they won’t let them in.

They should change the name from Urgent Care to Grave care. After waiting for 5 hours they are telling us that “our waiting time is 9 hours if can’t wait, you can see your family doctor. ”

It’s a test of how patient you can be!
I was there in the morning around 9: 30, waiting took me like 3hours, then intake waiting took me another 2 hours to see a doctor, she claimed to fetch something then she’s gone for another one and half hours. I really thought I was forgotten in that intake unit!
You can be punished if you wish some help.

The lab is great and both the reception staff and collectors are patient, kind, and polite. Got a great patient experience from Janice at the lab today. Very painless and quick blood collection, I am usually nervous about such appointments and Janice made me feel comfortable.

Worst experience for my husband ever! Also worst experience for my best friend nothing was taking serious on both parts.i will never come here or reccomend someone to come here

Some harm reduction staff were friendly willing to answer questions eagerly while some were not, the non main entrance were not clear on what services they provide. Wait times are always long here, since covid others cannot really go in with the person they brought in and I understand to an extent but when dealing with mental health and addictions it can be important to have someone with them. I think it is great that they give out harm reduction suplies but alot people do not inject, they smoke. Its important to give out the full harm reduction set including tinfoil when dealing with people because it can cause users to feel pushed to inject. It can be hard to ask for help to begin with. I aplaud fast response times to od nearby but wonder why there are only safe consumption sites for injections and no safe space for those who choose not to inject.

Ridiculous service!

I went for urgent care and they lost my strep test sample. I figured out 2 days later after multiple calls. Full of wrong information when I try contacting them and NO apology ever for screwing up. You’ve been informed.

ER wait times were typical for a Sunday. I was seen after a couple hours. Dr. Garth Smith is a dream and we are lucky to have him here. Excellent bedside manner. He took the time to explain my condition well beyond his shift ended. With that being said I hope I don’t have to see him again but, if I ever need emergency medical attention I hope I get this doctor.

Waited about 3 1/2 hours to see a doctor which was considerably less than I expected. It was a very busy place. I had brought a cup of tea and crossword puzzle to pass the time because I knew that my issue, although important, was not urgent.

I watched staff assist a variety of individuals. I am very impressed by all staff (including security) who were consistently firm, but kind and patient with everyone.

Wait times are pretty long here (depending on why you went to the hospital) BUT the nurses and doctors here are amazing. I did have to wait 4 hours and by the time I got in it was around 10pm. Everyone that helped me was so kind, helpful and patient despite how late it was getting too. The only thing is the long wait time.

I went to the dental clinic about 4 months ago cuz had infected tooth and the the pain was excruciating I had asked the dentist to stop a few times cuz was painful so they gave me more freezing shouldnt of had to experience that much pain for someone who suffers anxiety from past trauma.the rest of the staff was amazing except reception they are very rude

Went it for blood works today. I have no appointment, yet I only waited 30-40 mins. Very Fast I highly recommend this location if you need urgent blood works done.

Inefficient process of making patients waiting sooo loooong. If you have no pain, they will ignore you and make you wait for hours…. Understaffed and underutilized stuff. Weird selection for treatment/ priority, risky waiting system, etc.
1 doctor for 12 patients in the triage line.

The doctor here was very kind. I was seen by the doctor who paid attention to everything I said and the staff was very friendly. I recommend this hospital

I brought my 85yo dad, with the flue like symptoms with alzheimers, just to check if he has covid. We did the first and second step (admit/registration) thats according to their process start at 1PM, we’re waiting by 6: 30PM. I ask the Nurse and ended up, they can’t find my dad’s name in the registration. My dad already tired and so much irritated because of his alzheimers condition and ended I decided to go home without even tested for covid. We just moved from Ontario, what a very worst experience.

Went in for a CT scan and everything was wonderful from start to finish. Booking was easy, parking was quick, it was easy to locate, reception was friendly and efficient, I waited less than three minutes and the scan went very well. The technician was excellent and overall I was very pleased.

Everyone one is so special with you, they take their time listening to your needs and they are not in a rush to get you out of there without making sure you are well. A special thank you to Dr. Jepson, Monica. I am grateful that you were my doctor today. Thank you

With 215/162 blood pressure and 126 heart rate I hoped I will be treated for high blood pressure and high heart rate and CT scan of the brain will be ordered.
Instead they told me I had migraine headaches which I never experienced before.
Was it right diagnosis?

Inefficient process, under utilized stuff, subjective selection for treatment/ priority, risky waiting system, etc etc.a lady who said she had tested COVID was mixed with the rest of the patients waiting to see the nurse with less than 6ft social distancing.the young Nurse admiring patients, how she works reminds me of the driver license scene in the movie Zootopia. Please do better. UPDATE- I saw the nurse after 4 hours wait and she told me I needed to see a doctor after she saw my wound. After additional 4 hours of wait to see a doctor, and after many patients who came after me were treated, I was told I had to wait 2-3 more hours when I asked, and even that was not guaranteed. I left at midnight without getting treatment because I didn’t think they would see me until the next morning. How is this ok?

I will say you should never have a dr on the 8th floor, fr my experience? Dismissed all serious concerns, tries to push meds, and JUST DOES NOT CARE. And doesn't give you the time you need. Seriously do yourself a favor, seek a GP elsewhere. There's a really dumb dr here that can't read blood work. Pretty sad.

Went in to get a burn checked, receptionist was rude, stayed there for 5 hours wait time from 10 pm to 3 am and they didn't even bandage the burn and told me to go home. 5 hours of wait to tell me that. I see why the health care is free now.

Went in for suicidal thoughts, lady working with me got obviously frustrated with my emotional state and refused to listen that just therapy wasn’t enough at the time.felt like they were just trying to get me out of there.made me feel a whole lot worse coming here so goodluck to me lol.

Came to urgent care after a bout of severe COVID symptoms (as per AHS recommendation). The night before my hands and feet went ghost white and I couldn't catch my breath until I took 3 puffs of an inhaler. Was hoping to get a chest x-ray and or any test at all, just to put my mind at ease and make sure I'm not about to have a severe outcome. Waited 3 hours just to have the doctor tell me my o2 sat is fine and they won't do any tests. Not only a waste of my time, but unprofessional and irresponsible. They literally just want to push people out the door.

The care I received yesterday worked. I arrived at S. M. Chumir in pain and full of anxiety. My experience although not perfect, I don’t think that should be the goal, was perspective changing. I was amazed at how each and every staff member I observed/saw was calm, kind, and kept composure. It did take long time for me to see a doctor, the timer was not accurate. But I recognize that this urgent care facility is managing and helping some of our most vulnerable in the city with pose and patience. The patients I watched come in knew where to go, what they needed, were shown respect, and remained respectful. It is, unfortunately, a busy place, but a wildly important one. Once I saw the nurse and doctor, I was treated with respect, shown concern, and able to laugh together about what I was experiencing. Although I left with big emotions and tears (darn anxiety) I had what I needed, and 12 hours after treatment I am healing. And that was the goal. I am proud to live in a city where a place like this exists, and thankful I was heard and am beginning to feel better. Thank you!

They're are all nice and helpful people especially the lab department i can't thank them enough.

I would never go back this place. I went there and I was only patient there (at 2am), took me 2hours to get into the room, another 30mins to see nurse, another nurse again and again.and finally doctor. It was already 4hours after I got in. I explained my symptoms, but everyone who came, they seem like didn't want to hear me at all. They also just laughing around while I needed help in the room waiting. Please go to the other urgent care.
+ your family or friends MUST wait outside due to covid.

Came here over 8 times for 3 different reasons, and was told different things by every doctor. They treat me as if i live at a homeless shelter, even though i dress in designer clothing usually when i’m here, ask me multiple times if i came from the shelter and wanted to see my keys as proof to me owning a house. I have pieces of my throat being dislodged and all they tell me is “it’s inflammation” yet my throats in a extreme amount of pain. I’ve only had one doctor give me accurate details and correctly point out every medical problem with me, they send me home yet i had a extreme pain and all they gave me for it was tylenol.doctors are extremely rude and gave me a weird look (especially the ones that meet you when you first come in) and asked for a wheelchair when i could barely stand, waiting times are absurd, no matter how bad your pain is or whatever illness your in to get checked for (even if you come in via ambulance) 10/10 dont reccomend i wish i could give a negative star review

Went to the dental clinic there last week as I had an abscessed tooth. They removed the tooth that day. The dentist was very rough. There wasn’t enough freezing so I tried to get him to stop and he replied it’s just the pressure from pulling. I had to tell him to stop again so he would put more freezing in it.

When he was done he sent me on my way without antibiotics.
I ended up having to go to a different dentist three days later as I ended up getting a bad infection from not being put on antibiotics.
Worst four days I’ve had in a long time.

Lab Staff here are so amazing. My son is so scared of needles and the staff picked up on it right away and were so patient and kind. They did everything they could to calm him down told him he did a great job when it was done. Thank you to them all. Your kindness does not go unnoticed.

Here in Alberta temporarily from Toronto. Needed blood work. Booked an appointment time online. In and out in 15 minutes. Receptionist extremely polite. Can’t help compare it to Toronto when you require blood work done. It’s like the Hunger Games there. You just hope & pray it won’t take hours.

Dr. Cali who took my blood Wednesday around 2 in blood labs.wow. Honestly an angel. She cares so much, she's so gentle, makes you feel so heard and empathetic and all around wonderful person. 10/10 would recommend a raise for her haha.

The overweight red head handing out colored tickets at check in needs to find a new job where she is not with general public. She is increadibly rude and made me feel very un welcome with my sick toddler

The nurses and doctor were very understanding and helpful. The staff were very kind and I have no complaints about anyone that works here.

My only complaint has to do with wait times. While I was to believe I would get in within 2 hours as the wait time stated, I ended up waiting 4 hours in the waiting room. I thought once i was in, things would go over quickly. However, it took a while to get blood work results and I got a little irritated after 3 more hours. I should not have left the mess that I did but I was hungry, my phone was dead and I had nothing to help me pass the time. Still doesn't excuse my actions and the staff was still super understanding and kind even though I was visibly upset.

If I had known I would have spent my whole evening there, I would have prepared more. But it took several hours longer than expected. I just wish they would stick to their times more so I could prepare myself for a long stay or not. I thought it would be at least less than 4 hours, but I will be more prepared next time as their wait times can be incredibly inaccurate.

Again, I respect the staff for doing their best.
But they need to work on wait times and have more services available to those who have to wait longer than others. Such as a sanitary place to obtain food and beverage. Possibly a convenient shop that has phone chargers available for purchase. I believe that would help pass the time for those not prepared.

Thanks to all.only issue.was when I was reading and had my mask down.a 3 yr old tattled.on me
. If.i was anywhere else being 6 ft apart and seated I would have been ok a joke really. My dr.visit was lengthy.waited 1 hr once I side. Dr Smith is cool. Very detailed. Articulated in his directions.

Wouldn't bother. There are better FASTER facilities in the city. Seems alot of staff here do not enjoy there jobs. Never have i thought of private instead of public before but this experience DEFINITELY has.

I was seen today by Dr Miksa I have never met a Dr like this who spent so much time explaining details of my health problem I was there for. Also the nurses in this department were very caring and understanding.

Brought my daughter in tonight for severe vomiting nurses were great. Doctor on the other hand was very arrogant and full of himself kinda attitude. And the atmosphere of this whole area was very unpleasant will never step near this place again.

I visited this facility twice in one day and can say that the medical staff that assisted me were very helpful and took care of my issues well.

I was told I didn't deserve medical care because I was having a panic attack (which was caused by an unnecessary IV being put in, even though I warned them it would cause me to "lose my mind"). The nurse ignored my distress (and heartrate being over 160bpm) to attempt to discuss unrelated subjects with my support person "until I stopped acting like this. " Also stating "there's no point in talking to you" (this took more than an hour, and I was NOT able to "just calm down" or "stop throwing a tantrum" during this time. Repeated insults, and mocking comments, towards my character and behaviour, from the nurse, were unsurprisingly not helpful in calming me down during this time).

ER nurses should be trained (NEED to be better trained) to recognize and accommodate a mental health crisis. And I especially expect that to be true at chumir! They should not be referring to a panic attack as a "tantrum. "

For the record, I was crying and begging to have the IV removed. I was NOT aggressive or violent. Not that that should actually matter. (Again, recognize and properly treat, not punish, mental health crises!)

I was also in trouble with the doctor for being put in isolation (covid fears) like that was my decision or fault. I am willing to admit this may have been a poorly communicated attempt to reassure me that I didn't have a serious, contagious, illness and/or Covid.

Additionally, my concerns about serious medication side effects were ignored. I was re-prescribed and expected to take something I can't tolerate.

The most useless hospital, the most useless doctors and unnecessary biased waiting times. I was waiting and this guy came after me while he was done with everything and I was still waiting for 2 hours.
Anyone going here should go at night because you'd be discharged by morning and the doctor would come last minute to see you.
The nurses and the staff have all the time to crack lame jokes then doing their part.

Rating one but deserve a negative number! I was brought in by Ambulance-
Seen by a Dr who poured disinfectant on my face without a towel to catch the runoff-cold wet back!
The female that took blood, used an IV needle and poked right through my vein-left with a bruise on the whole inside of my arm!
I signed a paper and left without the results of the tests that were done -who knows what additional abuse I would of endured!
Went to another Dr to have stitches removed-due to the ineptness of the Dr at this clinic, I need additional treatment and will have a bad scar.
Sad to see the decrease in this facilities care.

I will always love this place as a Calgary person if I had to pick a hospti to go to I would always pick this one I don't care if I wite the staff is very friendly the doctors help you when you need help the nurse help you the safty of the problem they make sure everyone is safe if this place ever closed I would tie myself to the entire building to keep it standing and to keep it and staff there forever

Attended for an injury at approx 9: 30 am mid week. The staff were wonderful everyone was pleasant, polite, kind, patient and introduced themselves by name. Offered a wheelchair and was maneuvered around expertly. Some possibly drug related chaos in and around the facility was handled quickly and expertly by staff and police. Almost no wait time. Once again wonderfully kind staff.

They are the Calgarian's ultimate health center. I would compare them to St. Paul's Hospital in Vancouver, BC. With the same types of medical emergencies they are accustomed to dealing with.

Good service by the staff and doctors but the wait time was quite long. Anyway still a good health center if you live near the downtown core like my family.

Got dental work done today, a small spook but overall good experience. The assistants who prepped me were very kind, and understood when I asked them to explain everything they did. Took the usual time to get me x-rayed and numbed (almost 1 hr) but when that was done the dentist had my bad tooth out in less then a minute! (Didn't give me warning for what he was doing, but one of the nurses came to make sure I was okay when she saw what was happening) they numbed me more then enough (better then I can say for other places) so for once I didn't feel any pain. 5 hours later and I am already eating plain spaghetti noodles it came out that clean. Definitely going there for future dental work.

I hate this place.every time I book an appointment it’s always delayed and one of the lady works here is so rude. I mean what’s the point of booking if you have to wait for 20 mins? And I book my appointment for over a month! People who works here doesn’t care about the patient

Really would like to thank Dr. Jenkins for referring me to hip and Knee clinic.
She did not have to and was surprised to hear from them after short time.
This hospital is awesome.everyone from nurses to anyone there really take good care of you and everything done under same roof.
Thanks again.
I have a total new knee from last week

I was never treated with such care and kindness. The best emergency experience ever. I was so looked after. They did a through checkup and found my problem. They were so understanding and kind. I praise them. I can't say more of how I appreciated their care. Thank you

Entering the building from the security at the door all the way to my Doctors. Quick polite very great attention to Covid details. No worries going at all.

Genuinely the nicest hospital in this city. I went here terrified bc i was developing compartment syndrome in my cast after being mistreated at Peter Lougheed. I was so scared and anxious after dealing with the nurses at Peter Lougheed, but the nurses here are so kind and so friendly and accommodating! Thank so so much for giving us a room so my fiance could nap while we waited:)

This place is actually a safe consumption site/ hospital, needle handouts at the emergency doors, they walk around and use, and more than likely come back, I imagine they deal with the worst of that stuff, I haven't visited any other hospitals, but because of this I just can't recommend it to anyone I know, they seem to be so prepared for drug induced issues that they are so stressed out to deal with things properly, my heart is out to everyone who operates in that facility, you guys save live all day everyday, and all lives are important

The entrance I went to was closed and I had to walk to the other side of the building but atleast they indicated that on the doors. I went to the diagnostics third floor. Didnt have to wait in any lines and they took me 10 mins before my scheduled appointment. All of the staff were really friendly, the nurse who took my blood was even keeping up a conversation with me to distract me because I was stressed.

My take on this place, there's pandemic going on and people are walking around with cellphones that dirtier than money and alot of germs. Shouldn't they be wrapped in saran wrap. Not too professional

Some posters need to realize that this is an "URGENT CARE" facility. Stop your complaining.

Excellent staff that are professional, friendly and have compassion for human beings from all walks of life.
I realize that sometimes the wait is a tad long but they truly do prioritize their patients. It may say that there's an i.e. 2 hour wait but they're not fortune tellers and don't know if any patients with more serious symptoms may show up.
Unlike Foothills Medical Centre you won't end up dealing with some ornery staff, dropping dead in the waiting room or end up with some sort of super bug.

I have never had a experience at a hospital that was this good. Less than a 20 minute wait to see a doctor, every staff member I spoke with was unbelievably friendly and respectful. The doctor was great, he was very compassionate and took the time to explain everything he was doing in detail. Can’t remember his name but he was a bald man working night on July 1. Awesome team here!

Took a friend in for serious chest pain, fatigue, nausea and numbness in the hands and face. They didn't run any tests as far as we know and they sent us back home with nothing to go off of. Not to mention the very odd behavior and practice of a male doctor for a female patient.

The nurses and doctors at Sheldon Chumir were so wonderful to me. Treated me kindly, with great care and respect. I was overwhelmed by the amazing group of people that did everything they could to figure out my condition and make me comfortable.