Shell

Ramona is rude and needs better customer service. Or get a job that doesn't make you hate life

Worst service the girl working in the evening has no manners, always on the phone with attitude, three times in a row same behavior, lost a loyal customer

Worst experience ever at a shell Gas station. This place need to be shut down or staff needs to be replaced completely. Especially cashier named Avinesh who usually work night shifts is a Scam artist & extremely Rude & arrogant and unprofessional.i caught him charging me the stuff i never got & when asked for refund he started yelling at me & told me to leave & never come back again. As a regular customer this kind of service & behaviour is totally unacceptable. Please provide me details for head office contact information.i would seriously like to report this person to higher Authorities. Thanks

We were here for the car wash after there were app. Issues at the other car wash location in Monterey park shell location. Roshan dealt with the situation very well by understanding my concerns. He resolved it and made it easy for me.

I came to purchase 5 car washes today. I wasn't expecting to wash my car as it is -27°, but I was told i can't even purchase the car washes? Seems a little strange you don't want to make a sale

Update 2: the owner has been EXTREMELY helpful, and has resolved this excellently.

From their response, I would be quite suprised if another incident like this were to happen.

I will be back now.

Original post, edited to remove frustrated details:

The clerk had ignored my entering after I bought gas, and didn't say anything until I had gone into the washroom (door was open)

When I left, he confronted me agressively, and berated me for not begging to use it. He reacted profanely to my rebuttal, at which point I returned his comment, and left.

Edit: Shell has decided that nothing happened, and was not originally willing to check the camera.