Shoppers Drug Mart

The pharmacists need to chill out at home not at their workplace. Made me wait 45 mins to get a medicine that's already packaged and over their aisle. Shame on you lazy incompetent people for wasting people's time. No wonder why you guys have horrible ratings.

Please avoid this pharmacy. Until they have better protocols in place you will inevitably have a bad experience. Also I do not care for their copy and paste response to all bad reviews that says to reach out to them. This has been going on for years.

The 1 star is for the pharmacy. The rest of the staff has been welcoming.

To the pharmacy:

Please don’t act like me getting my prescription is such a burden to you. I feel as I’m being shamed for having a prescription when I come here.

I have been met with rudeness and impatience with several staff members in the pharmacy. One of the male pharmacists even had the nerve to challenge my fiancés GP on her prescription stating the dosage wasn’t right for her to which he tried to deny her a refill…

I highly recommend you fill your prescriptions or seek pharmaceutical help elsewhere.

The location is great, you can't find things easily on your own, Sam and Tony are always helpful to show you where things are, keep up the good work guys.

I keep forgetting my PC optimum, Sam always offers to search my PC optimum by my phone number.
It's good to be offered help.

Sam gives great service, very welcoming and smiley, always happy to have him around in the store when I shop.

Thanks Shoppers for having such a dedicated employee.

I like the attitude of the employees, always nice to have someone smiling when you go shopping.

Like to shop there because of the atmosphere they make.

Sam you rock

The price checking machine is not working, but Sam is there to offer price check for you.

Thank you Sam for making it very easy to be there and shop.

I always have a trouble with the self check out, there is Sam, out of the blue, to help fix the issue.

Don’t waste your time on this location. It’s the 3rd time prescription is not ready when you get there. My God I don’t like to leave a negative review but this location has serious problem. Save this location there are some good employees right there.

I've never had so many issues with a pharmacy in my life. On multiple occasions I have faxed in a prescription, gotten text confirmation of it being filled, CALLED to double check, then showed up and been told it's not filled and they need 30 minutes. Staff are generally kind but if you have to spend another 10 minutes driving to a different pharmacy you'll honestly save time overall because this place is run so poorly.

This pharmacy always seems stretched very thin, but oddly for years have not seemed to hire enough people. The problem that I have most is with the lack of customer service, they seem annoyed that I’m even dropping my prescription off.

I thought this place would be convenient because I lived nearby. But this is the most chaotic pharmacy I’ve ever been to. You will never reach them by phone, so if you need a top up of a prescription while waiting for a doctor’s appointment, you have to go in to tell them. There are lots of other good pharmacies in the neighborhood.

Female security guard is extremely rude.went in to buy some necessities and the security personnel followed my friends and i around the store.asked us to “stop loitering” and even stood right behind us as we paid.i understand the issue with people stealing, but this seemed like profiling.

The pharmacy just gets a huge fail from me. Complete mess here. I’ve been using this pharmacy for almost 2 years and it’s just horrible. All the pharmacy workers have different rules and protocols of how things are done. Always contradicting each other. Put you on hold for 10 plus minutes every time you call and are rude about it. I was actually on hold for 15 mins today then a lady answered said she was going to check the fax and came back … another 15 mins later she comes back and didn’t even realize it was me. After informing her I’d been waiting 30 mins she put me back on hold.
Like seriously get it together. This place is horrible.

Like many of the other reviews posted, I continue to have repeated issues with this pharmacy and will be moving my prescriptions elsewhere. As others have shared, I have had emergency prescriptions called in from my doctor and they are never ready when I come in despite instructions to fill right away. Even when I have called to ask for Rx to be ready they are almost never filled before I arrive. They also had an issue recently billing my insurance company because they could not find my surgeon's license number, but his license was on the prescription paperwork they gave me. The experiences every time I come in to this pharmacy are frustrating and maddening and I will be seeking services elsewhere from now on.

This review is about the Pharmacy. Nice people who work here in person, but their phone service is terrible. Don't bother calling in as they simply won't pick up or keep you on hold indefinitely. I Just needed to call to refill a prescription but they kept putting me on hold until I eventually gave up, this isn't the first time it happened either.

People have to much time on there hands lol I never have experienced any problems at this location I been living in mardaloop for a long time now and have been a frequent customer I don’t know what all the complaints are about

There was a rep there, I believe her name was Zoe, who went out of her way to help me find the painkillers that would work best for me. She was polite the whole time and went above and beyond what I’d ever expect from a shoppers rep. Best experience I’ve ever had at this shoppers

Review is for the pharmacy - very friendly, open and honest. Manager is very transparent about what's going on - we had a couple of insurance glitches. Appreciate having this business in our neighborhood

If you like frustrations and disappointments this is the pharmacy for you! While the staff are overall pleasant the entire operation is completely over stretched. In my experience they are constantly forgetting/improperly filling orders, it is never ready when they say it will be and sometimes it doesn't get filled at all. If there were any suitable alternative at all - I would take my wealth of prescriptions elsewhere. While this should concern them, it doesn't as they know they are pretty much the only choice in pharmacies open late. Can't wait until they are replaced by the robots!

DO NOT GO HERE FOR A COVID VACCINE
I sent my 17 year old to Shoppers Marda Loop for a covid shot. After the vaccine was given he received no paperwork. Alberta health information did not show any information about the vaccine. No Lot # or expiry date.
Looks like Fraud to me? Sad when they take advantage of children.

NOT WHEELCHAIR FRIENDLY.
They have an entrance beside the pharmacy, where injured or disabled people may need to go, which they locked and shut down to put up shoddy vaccine booths. This makes the people who have to park in the handicapped spaces for the building walk all the way around to the front - a very long walk. They are most likely breaking the fire code by locking these doors, and they are aware they are discriminating against those who are mobility challenged but do not care.
An employee named Sabrina tried to say there were no other entrances as they are a 'small store', but the other closed entrance beside the handicapped parking is plain to see. Shame on you, Shoppers and Sabrina for brushing off valid feedback of your customers who need it the most.

This is the worst pharmacy I have ever been to. They never answer their phone and the people behind the counter are rude and uncaring. The Shoppers franchise should definitely sell this location to someone else. People should also complain to the Alberta Board of Pharmacists.

There was a female supervisor who worked this evening and she was so so rude. I bought two headphones, both faulty and returned within the hour. I went to buy a 3rd pair hoping these ones would charge properly as per the instructions and she told me I can't just buy headphones and return them and if I bought these 3rd ones and they didn't work, I couldn't return them. I told her I was more than happy to plug in the ones I was returning to show that they weren't working and talk through it but she said she couldn't (because they're not a 'technical' store) and I should go to Roger's. She said she knows how to research items and I should learn how to do that. So yeah, probably the worst customer service I think I've ever had with staff making up their own return policies.

Terrible pharmacy service don't even bother. They won't pick up the phone for a prescription refill. I was told by the other pharmacy I had to switch to they don't even pick up the phone to allow a transfer so once you move you prescriptions to them good luck. Do yourself a favour and save your time. Pick another local pharmacy.

I am fairly new to Calgary and the Marda Loop area. I recently used the Shoppers Drug Mart pharmacy for my COVID shots. I found the staff (and pharmacist/store owner) helpful and I was well taken care of. Even though the demand and stress is very high right now, the staff remained calm, friendly and took the time to make sure I was comfortable. I also take advantage of the great weekly specials there as well. Always good to recognize a local business when they are doing a good job.

Pharmacists there wasted my time multiple times. Nobody behind the counter seems to know what going on.

The customer service is very, very poor at this location! If you try to call in a prescription, the automated system puts you on hold for an eternity. With all the other pharmacies in the City as competition, you would think they would cherish their customers a lot more.

WORST PHARAMACY EVER! JUST HORRIBLE! AVOID!
I will try to keep this short. The pharmacy staff at this location are not only super rude, extremely UNHELPFUL, but they CLEARLY don't want to lift a finger to do their job!
It took them OVER A MONTH to fill my prescription I'm supposed to be taking daily for serious health concerns. WHY DID IT TAKE SO LONG? They told me it was ready TO PICK UP. I go in, they tell me they don't even have the script let alone haven't even started filling it! What DO THEY DO? Tell ME to call my doctor and get it sent over. Days go by. My doctor sent it right away. Days go by. Nothing from shoppers.call them, they still don't have it! Call the doc again, they sent it but said they would send again. Shoppers still screws it up someone. I Tell them NO MORE and figure it out amongst yourselves, AS IT SHOULD BE. THEY FINALLY call me a month later saying they have the script and its ready to be picked up. I go in. It's NOT ready. Rude staff say it'll be 10 mins. I waited OVER AN HOUR! FOR ON PRESCRIPTION! How is that OKAY? !
Now I have to fill another prescription that should take 5 mins, it's taking two days so far. PEOPLE RELY ON MEDS TO LIVE! NOT OKAY! Not to mention, I spent $25 on Elf beauty products to receive some bonus points. NEVER received the bonus pints and the products are complete trash! JUST AVOID THIS TRASH HOLE SHOPPERS ALL TOGETHER! How this locations remains in business is sickening.

The clerk at the front today had a bad attitude and rolling her eyes as my partner ask for questions. Very bad costumer service. I been having issues every time I come in lately. I been living In marda loop for 4 years and this location as gone down hill and very poor costumer service. The pharmacy is equally as bad. I was just out of the hospital a while back and the doctor at the emergency had forget to sign my prescription. I was so weak and did not realize till I went to get my prescription. The lady at the counter was awful and basically called me a drug attic. Till I realize it was the emergency that made a mistake. Went back to the emergency, they apologized and fixed it. They told me she could of just call the hospital and they could of fix it over the phone and fax… I was to weak to deal with it and I do not get my prescription there anymore. Now I won’t use this location at all. I work costumer service and this is not the way to properly deal with clients. The young girl at the counter needs to be trained to have better manners or not work costumer service. Very disappointed in general from this entire location.

I visited to get my Flu shot. The wait room was full, so I asked the pharmacy staff how long it takes to get the shot she responded approximately 20 minutes. I filled the form and in less than 10 minutes I got my shot.the pharmacist was professional and courteous.

The phone line frequently shows as "line busy" and when trying to transfer to the pharmacy the call has been dropped more times than I can count.

Pharmacy has really gone downhill

I have been going to this Shoppers for over a decade but in the last few years, it has gone downhill. A change in management and/or ownership has led to an erosion of customer service in the pharmacy. The majority of the staff currently working are not pleasant or overly helpful. There can be 4 people filling orders and no one is helping the person waiting at the desk for a pickup or drop off. Also there are significant delays when getting your prescription filled. Now they have a rule that if you don't phone to follow up a prescription renewal faxed in by your physician, they won't fill the order. No one tells you that until you go in for your order and it is not there. When they do fill an order if you don't come in within 2 days, they restock it and you have to wait all over again - they don't phone to say the order is ready or ask when you are coming in. Ever since the past pharmacy manager Richard left, there seems to have been a continuous turnover of staff and the atmosphere seems tense with minimal focus on customer service. There are lots of pharmacies in the area so I am taking my business elsewhere as I should not have to feel that 'they are doing me a favor'. Shoppers has the highest fee dispersal charge of all pharmacy outlets and should be providing great service but this site.not the case.

This is the second time I’ve experienced terrible customer service from the pharmacy and I can’t ignore it. Please stop treating your customers so poorly

By far the worst pharmacy team in Canada (yes, not just the city).

As many post on here say, the entire pharmacy team is rude, inconsiderate, and has no solid understanding of customer service. My final straw was the pharmacist working the evening shift on September 23rd. After missing my fax refill screamed over me when I questioned the error.

That I tolerated such inept service for years is on me. This post is to warn anyone of even considering given this place business.

One star is generous.

One of my favorite stores
Always feel welcomed each time I visit as the beauty department staff will say hi once I step in.
Love it!

Terrible pharmacy service! I had a trip and called for early morning rapid Covid test and they mentioned its only walk ins and no need to book an appointment! I was the first one and noone was there, but it took 47 minutes for the pharmacist to wonder around and pretending to doing a job!

There were two other customers complaining to the manager and the pharmacist didnt care about the customer satisfaction!
It takes 15seconds to do the test! It was ridiculous the way he treated the customers!
Dont ever book your test. I havent had a star review ever and its my first one which is the worst experience! Think he felt I was in rush and worked like sloths!

Theyre a decent enough store but they need to fix their phone system, it isn’t possible to reach the pharmacy because of the covid info being the same number as the pharmacy on the menu

Stopped by to see the pharmacist for a recommendation on something that would help clear up a stye on my eyelid. I had it for a few days and the usual warm compress was not working so well. Spoke briefly with Bakir, in the pharmacy. He quickly suggested a prescription for some eye drops. After a short wait, i was on my way with the recommendation from Bakir. In just over one day it helped clear up the annoying and uncomfortable infection. THANK YOU Bakir!

The woman with red hair working the front till yesterday was incredibly rude. I was just trying to make a transaction and she was incredibly calous and short with us.

There is a lady behind the pharmacy counter here who is consistently rude and terse with customers. I recently spoke to a couple of neighbours about it and they both knew exactly who I was talking about. This lady belongs working for the government, but not a store where I have options. After years going here, I will be driving to a different non-Shoppers Pharmacy.

This pharmacy only has one decent pharmacist, Amita, she is intelligent, and treats people with respect. Yurith may be okay. The rest of them are very rude, and condescending, unimaginative - i.e, can't put two and two together, and feel that they are more intelligent than their clients, and, therefore, feel that they have a right to treat people rudely - dismissing what they say. They don't realize that they are ignorant too. Moreover, their first Covid-19 vaccine survey is embarrassing as it includes a double-barreled question - big oops for those who may actually need to use the data from it. In one question they essentially ask, is this your second shot, and if so have you had any ill effects from the first? With a box to answer yes/no. This should at least be separated into 2 different questions as to not confuse the person collecting - or trying to use - the data.: - (

Great service from the Postal Office specially from Vicki and Piper. Very happy - they are polite, professional and fast. Great job ladies!

Bakir was very helpful to us when we filled a prescription, advising us of potential drug savings. Very good service!

The pharmacy is pretty terrible at this location. I’ve only been going here during covid because my regular pharmacy is closed. Not once have they asked to see my ID, told me anything about my prescriptions, or asked if I have any questions. The last time I filled I got 16/180 pills and didn’t realize until I got home because no one told me. I wasn’t thrilled to have to make an extra unnecessary trip during covid.had I known they were short I would’ve just come when they had the whole prescription ready.
I called them a week later to see if they had my missing pills and they said the rest of my prescription was filled and waiting for me, and acknowledged that someone was supposed to call me but didn’t. I let them know I would come the next day but when I got there, the pharmacist couldn’t find my prescription for 15 minutes. And didn’t seem to believe me until he finally found it. The person behind me let me know they were switching pharmacies because they had had such poor experiences here.

Would give zero stars if I could to the pharmacy. Went there tonight to pick up a prescription. One female was incredibly rude and condescending to me in a mocking manner. I then did some shopping while I waited for my prescription and I could hear all three of them laughing about it. So humiliating. I will never pick up a prescription from here again. Front store and beauty boutique are wonderful but I will avoid this location at all costs after this experience.

The pharmacy isn’t what it used to be. I used to get hellos, smiles or in the very least acknowledged when I came in. Now it seems like serving me is an inconvenience, wait times are up and staff seems rude/unhappy. Time to move on.

Thank you Bakir and your co-workers. This location is very organized and clean. I love their underground warm parking lot.

Inconsiderate. Slow. Lazy. Do NOT recommend. Other Shoppers (Mission location, for example) are much better. Or just go to Safeway Pharmacy.

Walked out the last three visits, either due to no cashier or feeling claustrophobic. Recent negative reviews are justified and Loblaw’s would do well to investigate the team culture at this location. In my experience staff have been at best blunt and disinterested or worse rude and seemingly purposefully unhelpful.

This location also never seems to have sale prices posted - I visited in the middle of the day on the last day of a sale and they had no flyers and all tags were removed. Carts of stock are often everywhere and staff stocking don’t yield to customers, and I’ve been bumped into and pushed into shelves by staff not paying attention.

I hope this location turns around as I can walk there but I prefer to drive to the Chinook or Richmond Road locations.

I usually will not take the time to give my opinion online but I needed some place to vent. I find this store really lacking in the customer service area. Especially the managers who are supposed to lead by example, but they just don’t care. I had a run in with Jim who was completely unprofessional and lacking any kind of sympathy. The negative reviews on here are totally justified. I for one am not coming back to this store!

Went in the store to get some snacks, couldn’t find what I was looking for so I talked to the manager, guy was rude. He found what I was looking for but was unpleasant. At least the cashier was very nice and gave me great customer service.

I gotta say I usually like going here, the boutique staff is always very helpful and I like them very much. The other day I was looking for a perfume and one of the girls helped me find it. I went around the corner and overheard Cheryl make fun of a customer and it wasn’t in a playful manner, it was just straight up mean. So, is she always talking behind people’s backs? Do I need to be mocked when I shop in a store and spend money there. The worst part of this incident is that she’s a manager, what kind of example are you setting?