Shoppers Drug Mart

Great location with a nice beauty section.
Open until midnight, super friendly staff.

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Open until midnight which is great and they have quite a few “grab and go”/fresh food and produce items available (relative to what is basically a convenience store).

Prices are a little higher than a grocery store or other pharmacy for some items but that’s just a Loblaw’s/Shopper’s issue in general.

Two Filipina ladies helped me with an electronics purchase at the checkout the other night (I am Asian as well) and they were great; super friendly and energetic even though it was about 11: 00 PM. I used to come here a lot when I was in high school and this is one of the few Shopper’s locations in Calgary that I like.

STAY AWAY FROM THIS PLACE
THEY DONT ANSWER THEIR PHONE CALLSS AND EVEN IF THEY DO, THEY PUT YOU ON HOLD FOR 32MINUTES AND THEN HANG UP.

6 PEOPLE WORKING AND STILL LONG WAIT AND DELAYS.

SUPER RIDE STAFF AS WEL

I had very bad experience with pharmacy staff. They were very rude. It’s was disrespectful. They need to learn how to speak to customers. I’m not recommending that location.

Dude with the unibrow, made me wait a solid extra 40 mins just because he got my sick grandmothers medicine ready and didn’t notify the other staff in time, wasting my time while I have someone elderly that urgently needs medicine. Unbelievable, other staff were super nice though except for the girl in the hoodie, loool.

Staff manager she is a lady.she very rude behave.she Donot respect. My doctor send a medicine slip on email I call to she says to me your doctor not send after she says to me I check I found.she manager very bad behave all customer

Pharmacy guy didn’t even check my insurance if its covered or not. First they said wait for 1 hour fr medication pick up even I wasn’t feeling fine. And after 1 hour i still waited for medicine 30 mins more and they said these medicines not covered by insurance without even checking but when i came home and checked both of them are covered. For 2 medicine 1.5hrs alot one is spray and one is tablets

I had a horrible experience with the store manager Leila here. She definitely needs training on how to talk to customers and show some respect. Its sad to see how mean people are being promoted to positions they don’t deserve.
I wont be returning to this store anymore.

Just be aware if you buying any Electronics from Shopper Drug Mart you can't return it. Even its not open. It's a final sale. It's not posted anywhere in a store. They tell you when you go back to return the item. That's a good way to do the business. (FYI WHEN I BUYING Electronics nobody told me it's a final sale)

Most rude staff ever
Monday 9: 55 pm interacted with staff, no response, no help
When calling, trying to avoid and acting like did not listen.

I unfortunately got to deal with Robin, who is absolutely unpleasant to talk to.
My Manulife app was not working, for some reason I couldn't sign in. I usually have everything written in my notes and I showed that to her. She wouldn't accept it, she said she needs to see the card that's where the correct information would be. So I signed in online and showed it to her. That still wasn't good enough. After 1 hour of not being able to do the claim, I paid and took the medication. Area was helping too, atleast she was pleasant to talk to. This Robin woman had not even a smile on her face. People like her shouldn't be in customer service. She said she knows what's right and wrong because she's been doing it for so long
That's where the attitude comes from. Will never want to deal with this location again for pharmacy.

I came to take picture as I changed name and need to update my PR card. Never come to this location before. The lady took my picture and asked me to wait for printing. It was quick. However, when I received I notice that my face wasn’t center in the picture. I spoke to another lady (I forgot both of their name) and she said need to take another pic. The same lady who took my pic earlier took another pic. I removed my glasses during the photo session. She talked to me however I can’t hear proper since I didn’t have my glasses on and ask her to repeat it. I concentrate on what she is saying and grasp that she asked me to put my hair front to cover my ear. What I didn’t appreciate that she was rolling her eyes, raise her voice and showing that she is upset. I won’t comeback even for shopping. We are all the same human with same rights at the end.

I have been using this pharmacy for the better part of 10 years and 90% of the pharmacist and pharmacy staff are extremely friendly, polite and do there job well. But unfortunately the one male pharmacist that has been working there about a year is the absolute worst pharmacist I have ever had to deal with. He thinks he is a doctor and with grill you about every possible thing, when in reality he is a pharmacist not a doctor. He has a attitude that you are below him and treats his customers like they are children. He accuses you of forgery when you are trying to get amoxicillin for your child when you bring him a fax of the prescription. He throws nalaxone kits at you saying and I quote" I think you need this " without any context or reasoning behind it. He is rude, pushy and prys into your business when he is not asked or needed too. Absolutely the worst experience I have ever had dealing with this man. He is arrogant and looks down his nose at you. Do not come here, do not waste your time dealing with this man who is not worth your time or energy. I would give zero stars of I could. Fire him immediately or you will keep losing customers.

It's my first time writing a review because my experience at this store is really really really bad. I went there 2 times and both the times the security person asked me and my cousin to drop our bags at the entrance. It was so humiliating and insulting. They were treating us like thieves. Like man we just entered the store and how can you ask us to put our bags? That was really weird and insulting. Not going near that store ever.

The pharmacist here went above and beyond his job to get us the info we needed! And our request were not normal or easy to answer.
Thank you!

Talked to the manager of their leaving ur backpack policy she’s extremely rude to me when I tried to speak slowly despite I was under the poor health and unable to speak faster. She said I m being very rude sorry about that Ma’am I can’t understand why you were in a poor mental state being very discriminate people who were not speaking faster enough. Being discriminate and rude to disability people were very unethical please improve your attitude. Please and thank you. Will never return to shop again and very unprofessional handled the complaints regard the policy complain.

Update:
I said I was trying to talk slower she thinks I was trying to make her feel insulted that I was accusing her not understanding what I was trying to say. What I really meant is that I was sick and trying to talk slowly in a respectful manner. I left without saying anything else beside it just gave me disappointment and crying

Please check the antibiotics when get for your kids or adults because they are not mixing it especially one lady working there and wearing always so red lipstick and red eyeshadow

Can’t even go in with a backpack without them thinking you’re a criminal. They want you to leave them up front. Then they don’t even watch them to see if they get stolen. Bad!

Have shopped here for many years and the staff are always helpful. Store is also well staffed. No complaints!

This is my first time I ever write any review. I went to this location to pick up my parcel and when I enter the store, the security personnel ask my backpack to drop in there while I was going into the store. I mean I know they must have their reasons to do so but thats kind of weird and insulting too. I mean you should trust your customers. Not everyone who have the backpack will steal anything from the store. I will never visit this shoppers ever again. I visited so many locations and I am glad to say that no other location do this kind of thing.

Absolutely terrible experiences with this pharmacy. Terrible over the phone assistance and extremely long wait times. Staff is quite unprofessional. Go elsewhere for your pharmaceutical needs.

Nice and clean shopper I would like to visit every day the pharmacy guys are Nice I had prescription to pick for my kid and I went at last minute at closing time.once the pharmacist abdu now it was for my kids he stay I think 15 or 20 minute after closing and help me out with my prescription
Thank you Guy's
Keep up the hard work
Doing good doesn't need Any extra cost and it pays back

The front store old lady is unfriendly and weird. She never smile or show respect to customers. She sold me PS controllers and started giving me a lot of warnings as if I am not paying money for them. She made me to hate buying from this location even all people around felt the same. I heard one customer saying she is stupid.

Only one person working
Takes very long time to buy things from here
Need more workers in this location

After telling me they don’t have my prescription in stock and proceeding to say over the phone on a different occasion that they can administer it regardless of me getting it from another pharmacy, i made the 20 minute drive back to their location just to hear that it was all a misunderstanding and i can’t get it done after all.the organizational structure and communication between its customers of this shoppers is absolutely atrocious and i would never recommend this place to anyone i know.

I am not sure why there are so many bad reviews about the pharmacy because I had the best customer service I’ve ever experienced the staff was so kind and patient with me. I guess negativity speaks louder? The pharmacy team was amazing and the ladies in the cosmetics department had so much knowledge, I was amazed. They gave so much advice and really helped me. This is the best service I’ve ever experienced. This will be my go to store now.

Worst customer service ever! This should be a 0 star. I called around 6pm today July 25th to transfer my daughters eyedrop RX from another pharmacy, and went at 9: 30pm to pick it up but it wasn't ready, I was fine with it waited and gave my insurance to the lady but apparently she rolled her eyes on me and told me "YOU COULDVE GAVE IT WHEN YOU DROP IT OFF" I told her it was a transfer prescription and still she gave me an attitude and rolled her eyes on me, I asked her name and asked for the manager but she didn't acknowledge me at all. I am so disappointed. She is not really helpful at all. Pharmacist hopped in as she is having a hard time to enter my insurance. Asked the pharmacist what is her name and he told me that her name is RAMA, the manners she gave me is unacceptable and she is very unprofessional. Not gonna go back to this pharmacy anymore!

I very rarely write reviews if at all but I have got to commend the customer service of the ladies at the beauty bar in this location. I called at around 8 o'clock this past Friday night and talked to a lady named Saba (I believe that was it but I don't think I'm spelling it right) She was absolutely wonderful. Very beautiful presence from start to finished. Extremely knowledgeable about the product I was inquiring about, considering she also uses it herself; which is a plus. I also appreciate her patience with me she didn't seem exasperated in the least about the amount of questions I had, it was about 5 or 6 but that's a lot when you just want to hurry up and get off the phone, but that's not the air I got from her at all. She was great! She told me it was no problem holding the item I asked for and said even if I didn't come in the next day it would still be here for me, which was great to hear. She was SUPER accommodating.

Fast-forward to the next morning when I came in at around 9am there was another lady working there. Very sweet as well I believe her name started with a "T". She handled the exchange beautifully and I was done in about less than 5 minutes. Her and I also had a nice chat and she let me know that Saba had written a note for me just saying how nice of a customer I was and explaining to her coworker what the situation was. I thought Saba went over and above and I can't give her enough accolades on her customer service. I would recommend anyone who needs a little help with beauty product knowledge to go to her.

P. S I hope a manager sees this so they are made aware (if they don't know) how much of an asset she and the other lady are.

Sincerely,

K. C

This pharmacy is as horrible as the others in the area, being a pharmacist must be an impossible job as none of them can fill a prescription right if their life depended on it.the one drug i needed that could be a matter of life or death is a RESCUE inhaler wasn't filled the girl was indifferent and said this is what was filled, i was getting heated and they called the pharmacist over and said oh yeah it's here give us 20 minutes, are you kidding me it's a label on an inhaler.it had already been 24 hours since i left the prescription with them.
STAY AWAY FROM THIS PLACE THIS IS CLEARLY DANGEROUS AND THE STAFF DOESN'T CARE ABOUT ANYTHING, act as if there doing you a favor.

I have never been more disrespected as a person or a customer in my entire life. Go figure this shoppers has the worst ratings. If I could give zero stars I would. I was there a few days ago in the Boutique inquiring about cologne and was "helped" by a women. My cousin and I were wearing jackets and sunglasses as anyone would be in the weather Calgary has had this past week. As we were inquiring about cologne she proceeded to page security than complain that we are wearing jackets inside the store and why because according to her the weather was "hot" out. I have never been more degraded in my entire life. I am a paying customer coming to pay hundreds for cologne and this employee thought she had the audacity to question us about the clothing we are wearing. No one acknowledged our concerns or the events that took place. I wouldn't suggest coming to this location if you want to be racially profiled and accused of stealing. Take your concerns else were in the city I guarantee you won't be pleased at this location.

I used to go to this location all the time but it has gone completely down hill with customer service. The last 3 time I’ve used the post office, i have gotten the same lady and all 3 times she has been extremely rude. So much so that I go to a different location now. And after going there today for the pharmacy, i have decided that I won’t even go back for that because the people working at the pharmacy are just as rude if not worse. If you don’t like your job then just quit!

The merchandiser wasn’t that helpful.the person let me wait for more than 15 mins.just to grab a milk from the inventory.

Incompetent manager. So boastful and unapproachable! Leila thinks she’s the BOSS because she is the manager, and so she can give an attitude to anyone she does not wanna treat nicely? !

I did not get my medicine even after they got the my prescription from the doctor at noon and I waited till evening and the employee said it will be ready in 30mins but I still did not get my medicine the staff is lazy and they are only talking. I would never go here to get my medicine again. Very bad experience

Was in the store this morning around 10. My wife and I found a very nice ladies robe (faux fur), the tag said 15% off original price, 22.99 after sale. My wife grab 4 of them to give to the teacher as a gift for Christmas, went to the cashier to pay for it, but it scanned 39.99, the cashier called someone for help and the guy (manager maybe? !) told us that it was their mistake but they can’t honour the price displayed, and can only do 15% off of 39.99 for only one of them and that they’re sorry, we said that’s not right! So the guy said ok, 15% off of 39.99 for all for of them, which is not right as well because that is not the displayed price! Isn’t there a policy in every store that they have to honour the displayed price if the price is different in the system? Absolutely dissatisfied and disappointed. Wow! How can you get good reviews if you guys don’t even honour store policy. Unbelievable!

Been using here since early 2021. Never on time with my prescriptions even if given hours or days ahead of time. Pharmacists are either short, rude or don't know how to answer your question. Store is always dirty feeling.

Today gave them one last try - was told my prescription was ready ahead of time. Go there after work to get it, it is not ready, so I said I'll wait - gets told it'll be a hour. So I said no unfortunately I'll have to transfer to a new shoppers closer to my home. I get my new shoppers to call and this one hasn't answered them in 2.5 hours. Get to my new one and they still aren't answering to fill my prescription. Currently sitting here almost 3 hours later for a pre packaged birth control prescription because this Shoppers incompetence. Will never step foot here again.

We were just in there to buy perfume for a Christmas gift. The security guard came over and asked if we needed help. I said sure as I had a long list of ones to try before deciding. He went and got no one to help but proceeded to stay so close to us while we shopped that it was extremely uncomfortable. I understand that their job is to make sure people aren't stealing, but it is not to make people feel unwelcome in the store. I bet if we weren't in sweat pants and hoodies and were dressed up nice, he wouldn't have followed us like that. And then the cashier at the front was incredibly rude. Usually when I go in there I don't deal with the people. I get what I need and use self check out, and this is why. There is one a bit further away from me that I will try shopping at from now on.

Went here to get my flu shot and completed the online registration process to save time at the pharmacy. Lady at the pharmacy acted like she was doing me a favour, very poor customer service. I was then asked to wait till the pharmacist called me in, the pharmacist meanwhile was making small talk with a colleague of his. He continued chatting with this guy for about 20 mins. In the meantime 5-6 people had now gathered and were waiting for their shot. There was no proper place to wait either, and the lady at the counter told me to wait as far away from the pharmacy counter as possible. Really really horrible customer service, will never be going to pharmacy here again.

Going on 18 years of this Shoppers being our go-to. Ladies at the front are amazing! Really wish they were still 24hrs, but with Covid I totally get it.

I need consultation for my medicine
Wait for 24 minutes to meet pharmacist and he was very rude. V

Great place. You can earn a lot of points while shopping there. Highly recommended. Needs more self check in counters.

Hi my doctor fax my perception to them and they told me they not fax us I wait for my perception almost 2 hours they keep saying we are so busy very bad customer service

If you want discretion and privacy regarding the medication you are taking. DO NOT COME HERE! Not only do they not care about your privacy, they will sell you the wrong medication and stick you with the bill! Pick any other pharmacy before choosing this one. ABSOLUTELY DISGRACEFUL!

I was the only one in line for a consultation, waited for roughly 10 minutes while 1 person helped a customer dropping off a prescription and 3 people were chatting away. Decided to walk out and take my business to Walmart, they'd get 0 stars if I was able to.

I’ve been going to this location since mid 90s and have seen/experienced the changes, over the years. I honestly can say I’ve never had a really bad experience in any of the departments.
The only concern I have is when I’ve been in line for a prescription and the employees are behind the counter, seeming to”ignore” the customers. There is no reason why customers should be in a lineup for more than a couple of minutes!

Worst servise ever. So much atitude and no much help. The never answer there phone either. Worst shoppers in calgary.

Used to be 24hr I hate since they start closing now wait to open store so inconvenient not happy with this new change which happened long back

Has a pretty decent selection of pretty much anything you need to get by
also the post office there is open a little later than most other post offices which helps a lot with a busy schedule

Every time I buy food here I get sick.seriously everything in your freezer needs to go into the garbage

Absolutely horrific experience. Pharmacist screaming and accusing my partner of lying about a prescription the clinic forgot to send. Told him they do not care if he gets his medication or not. He came out from behind the counter, screaming, then left the store before eventually returning to scream more before finally agreeing to fill the medication. The pharmacist acted as though he was giving medication away from his own expenses. Just extremely entitled, unkind, and unhelpful behaviour that left my partner shaking. Vulnerable people who rely on their medication should not go here, please go somewhere you will be treated with care and kindness.

I’ve been mailing stuff weekly at the Canada post within this shoppers location for the last 5 months and Deepika has consistently provided wonderful customer service and patiently provides the best product for the customer no matter how busy she is. Today, she went above and beyond to help me with my postage needs.

During a pandemic, it can be stressful for both employees and business owners so it is nice to have the lovely service that she consistently provides!

I really hope she gets recognized by the company for her continuous efforts!

Horrible service and when told that a product is cheaper at another shoppers they don't listen or care about there customers and are rude and when said coming back in they make you walk back for the product. Will never come back here. If i could give no stars I would.

When going into the store to pick up INHALERS for asthma the last thing we need is to be harassed about is not wearing a mask

Horrible customer service at pharmacy, they don’t care first non of these will help you and at 10: 00pm will say we are closed

Slowest service, health and pharmacy services in calgary needs a big improvement. Not on my list for next visit. Sorry.

Quick, sanitation an have been noticing 2meter marks for people when you need to get questions, pay or medication.

Closing times were very misleading, I arrived there at 11: 40pm, supposed to be closing at 12: 00am. When I got there, they were completely closed and I'm talking about, gated up, mesh blinders in the beverage section, pharmacy shut down, and NO ONE in the parking lot. Total waste of my time!

If possible switch your mail to be issued at anither branch.the "people" at this location are automatons.terrible experience.

Dont shop at this location. Go somewhere else selling defective products. Bought a toy gun for my kid came home and its not working called the store and manger told they cant do anything your money is wasted. Rude and thieves.

This place is a joke. The pharmacy lies about not being able to give a prescription back. They never have my pills in stock even though I'm on auto refill. Staff is so rude and security treats you like a criminal if you're white. Racist people. They lost all my business.

From the moment you enter the door, you're embraced with lovely shoppers drug mart smell. Or is it the beauty department, I'm not sure. Every time I say I'm going to go straight to what it is I need, and yet I'm drawn to the beautifully stocked shelves of everything I always need, want and love. And then you look at the prices and realize that you can save money, and earn points on the items you need, splurge on the beauty products you've been meaning to buy, And then grab something to make for dinner. I love this particular location for convenience. Also the staff are always warm, and helpful. But any shoppers is good.

In fact I just love this Chain Store. You can tell this company really cares about the people who shop there, and their employers.

Its ok.the gaurd gets a little bored standing all mean like.scares off the daywalkers. As a guide for sometime around here.ive come to apreciate the small things some of these buisnesses indirectly support locals and the economy as well as we do for them. Ive given 5 stars to this bizness for its outstanding contributions this week. I hope traffic incresses for him.

Pharmacist I've never met or seen asked me "have you considered losing weight? " when I went to pick up a prescription and she decided to update my file. I know she is a pharmacist but I don't know her and she is neither my doctor or personal trainer so I was caught off-guard that she made that comment. Just because some people are overweight doesn't mean they don't work-out or eat right! I told her that I go to the gym several times a week and her response was just "oh".
Thanks lady

I am dealing with this location for the last 4 months. I have come across different pharmasists while getting medicines but i always had a bad experience when i was dealing with a girl named Lila. She is so ignorant, very loud that customers behind me could hear her and very unprofessional. I was stunned that she does not know any thing about privacy.

When she speaks, it seems like she is fighting with me. When she gives me medicines it seems like she is giving it for free. I will never ever deal with her again even if she come across me again accidentally. I won't recommend someone with this ignorent and unprofessional attitude to work at Shoppers drug mart.

Incompetent pharmacy staff! I was prescribed a cream for my son's weenie infection. They asked me what it was for and if it was for a large area. I didn't think much of those questions when they asked but I specified it was for a tiny area so I didn't need lots of it. When I picked up the prescription, I was surprised by an outrageous 100$ price tag! I was in a rush so just paid and trusted it was what I needed. When I got home I realized I was left with 10000 times the amount of cream I truly needed. I called and apparently I can t get a refund even though the tube is not open! They obviously suspected it was too much but didn't bother calling the doctor to make sure it was the right amount. To me that's incompetency! Waste of my time and 100$!

WORST PHARMACY EVER! STAFF IS SO UNPROFESSIONAL ESPECIALLY THE PHARMACIST LADY. SHE DOES NOT KNOW HOW TO SPEAK AND ADDRESS THE CLIENT! Bad experience.

I have lived in this area for 17 years. I have used this shoppers for 10 of them. I tried them out the other day, see if anything has changed, NO, unfortunately it's still one of the worst shoppers in Calgary. They don't honor their own coupons, they don't honor their own prices. They have a problem with taking responsibility when in the wrong and they definitely do not ensure customer satisfaction or have an appreciation for us. Do yourself a favour and others, By supporting stores that are true to their customers. DONT USE THIS STORE.

Pharmacist are very slow. They tell you to wait 5 minutes then 45 goes by and still waiting. Even calling ahead for refills.

5 mins before closing had an important prescription to drop, security didn't let me in even though there were customers inside.

There pharmacy service is really bad, THEY ARE NOT CUSTOMER FRIENDLY AND OR THEY KNOW THE MEANING OF CUSTOMER SERVICE. They say they will right prescription OUT SIDE ON THE BOARD buy if you ask them a question and may be they can right a prescription for you, the pharmacist tell you to go see your doctor FOR EVEN MINOR STOMACH UPSET.
THEY ALL SEEMS TO TALK IN THERE MOTHER TONGUE (ARAB) SEEMS LIKE THEY MAKING A JOKE OF YOU, NO PROFESSIONALIZING VERY DISAPPOINTED OF THERE SERVICE AND WILL NOT GO THERE AGAIN.

Worst customer service from supervisor and clerk. Supervisor was rude and walked away with no remorse. I get it that she probably deal with lots of ppl but be professional. And let ppl know about your electronics policies. Don't buy electronic devices here, no returns or refund policy.

WORST PHARMACY EVER! STAFF IS SO UNPROFESSIONAL ESPECIALLY THE PHARMACIST LADY. SHE DOES NOT KNOW HOW TO SPEAK AND ADDRESS THE CLIENT! THEY TAKE FOREVER TO FILL IN THE RX AND ON TOP THEY SPEAK RUDE TO PEOPLE UPON ASKING.

Please dont waste your time and money and go elselsewh. There are many good drugmarts in this area where you get cheaper prescription and respect. I dont even feel like giving them even 1 star for the kind of services they provide.