Shoppers Drug Mart

Kiro in the pharmacy was absolutely amazing to deal with. Very helpful and informative. Thank you so much

It was very bad experience at shoppers today. Staff is not helping specifically those stood near the till at exit point. I was not able to do self check in and I call them for help. She was very rude and not even helping.

I've never had a bad experience with this pharmacy until today. I dropped off a prescription around 3 pm and the pharmacist asked me when I wanted to pick it up. I told her I'd pick it up when she thought it would be ready. She responded with "I'll see if I can get it done now for you" and walked away. I was standing there for a few minutes when another pharmacist approached me and asked if the first person had given me a time. I told her no, and she said to come back in 15 minutes.

I did a bit of shopping and came back 45 minutes later. I then talked with a new pharmacist and she told me that it wasn't ready and to come back in 15 minutes. I was a bit frustrated at this point because the initial pharmacist made it seem like she could do it right away.

I decided to go home, and came back 5 hours later. I then talked to another pharmacist, which was the 4th one that day, and he told me to wait a second and they would get it ready. I sat down for a half hour, and finally decided to ask them what was going on. I spoke with the lady who had helped me earlier, and I wish I caught her name because she was very nice to me. She grabbed my prescription from behind her, and I asked her if it was ready that whole time.

She told me that she didn't realize I was waiting for it, so I guess the guy who I had spoke to either didn't tell them I was picking it up, or they didn't hear him tell them.

I understand things can get chaotic when it's a busy day for them, but the whole day was a lack of communication on their end. I would have much rather been told it was going to be a long wait, which im totally okay with rather than keep being told to come back in 15 minutes, even though I was giving them way more time than 15 minutes. I was so frustrated after realizing it was sitting there near the end and I had sat for a half hour for nothing.

This is was the first time I had issues with this pharmacy but it was enough that I decided to switch.

Simian and Vidhi went above and beyond for me in helping me create a PC account, downloading the app and getting me 74,000 points! These ladies were amazing and patient with me and my lack of technical abilities. Thank you ladies, you are amazing!

The pharmacy staff are thorough and very kind. The store itself you have to fight for your life to find someone working.

Staff is really rude there everything on sale but when i went for billing they said these things r not on sale either buy it or leave it.because of rude behaviour i leave merchandise over $300 and they dont have any remorse on the face they were laughing.i will never go to this store and i recommend to go there plz go to some other store

plz send complains emails to head office

Monica in the pharmacy department has been always so helpful and knowledgeable about any prescriptions we need. In addition to that the store is always well stocked and the Canada Post department always is available for what we need!

Thanks Shoppers Harvest Pointe! And thanks so much Monica in the pharmacy department!

Pharmacy service USED to be pretty good when they first opened. Now they're going downhill. Service is too slow, they tell you that prescriptions would be ready within 30 minutes, you come back and it's not even processed. Will be transferring all our prescriptions to another location!

First of all, I'm not rating the shopping side, and I admit I'm not a fan of 85 different perfumes and body sprays hitting my nose all at once as soon as I walk into a Shoppers Drug Mart, so.yes, the store stinks. But that's life in Shoppers Drug Mart World. Your eyes burn and water, you sneeze, and it is what it is.
My review is about the postal outlet at this location.
I'm not sure why anything sent here as an Amazon pick up location (with customer name) keeps getting "hidden" here, but it's frustrating and it needlessly wastes people's time.
Even with the tracking ID, customer name, and other info, this location struggled for weeks to let me have three items. I thought maybe it was a Christmas / end of the year issue, but we're past that now.
It took seven trips to this location to collect my 3 items. Three trips here just for the third box (which, according to Canada Post was about to be shipped back.because I hadn't picked it up).
A quick run-down:
Amazon seems to believe the tracking number is supposed to help a pick up location and postal outlet *track* and find a package. Amazon says there have been multiple complaints about this location, so no I don't think it's personal at all.
Staff at this location blame the computer system.
Canada Post says this store's outlet staff are Shoppers Drug Mart staff.
I asked for manager info last time I was at this location, and the employee didn't come back. Neither will I, at least for a while.
I hope either employee training or an exorcism for the computer system (or both) will turn all this around. It doesn't need to be so difficult to pick up a package. Just saying.

Unprofessional staff. Strictly restrictive policies in this store that don't exist in any other shoppers drug mart locations. Definitely the last time I'll visit this store even if this is the closest to me.

Called the pharmacy with questions about baby formula (if in stock and if it was still on sale) the pharmacy was very rude and told me I can only ask 1 question.
Meanwhile I'm sick with covid and have to get people to go get these necessities for me so I need to know what I'm spending and how much to send to the shopper.
Terrible service

Paulina from beauty boutique represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear.she is the best person in beauty boutique I have ever seen with great experience n knowledge.thank you so much for all ur help. You deserve 5 stars

Pharmacy staff and very friendly and the store cleanliness is always pretty good. Stock of items is usually pretty good minus the shortage in kid medicine that everyone is currently facing in the late 2022 era. This place gets a 3 as the tellers don't usually man the front cash teller making you use the self checkout which I don't mind but don't always want to use it. The pharmacy despite being very friendly is super slow. Fix those 2 things and I'd give a 5 star.

PLEASE DO NOT GO THERE TO TAKE PHOTOGRAPHS. THEY WILL RIP YOU OFF!
Went on October 16th, 2022 for taking photograph of my mom for her PR. After taking the photo they told us for one photo it is $32! When asked they told charge extra charge is for the pen drive. Well in 2022 who needs a pen drive? All photo studios send the photo to mail which is the most easiest way…! Next on October 18th, 2022 around 5: 36 pm I again went as I needed the stamp details with name of mother to submit to IRCC.they don’t even record the name of the person whom they took photo? Very weird behaviour from two staffs at evening shifts. Whatever… when I said Thank you as a courtesy they showed me weird face and told something in their language. Pathetic customer service

Monika, Emanda and Ken are amazing at this location. Always helpful, trying to find other ways to support our needs and they care! Monika has been our pharmacist since our child was 1 and Emanda as well. You won't be disappointed with their customer service and pride they take in their work and mostly their care and compassion for all of us. PLEASE, Be kind to them as sometimes they get busy, and guess what you will be pleasantly surprised at how they treat everyone that walks through their door! They offer advice, insight and of course get you your right prescription!

I find the pharmacy staff unpleasant to deal with in definitely disappointed in switching as prev shoppers had a great experience

Let me make one thing clear, this is the first negative review of any sort I have ever left, however a VERY much deserved negative review of PREET (the manager non the less)! PREET DISPLAYED BY FAR THE WORST CUSTOMER SERVICE SKILLS AND WAS EXCEPTIONALLY DISMISSIVE TO MY TWO DAUGHTERS. Thankfully the pharmacist Fady stepped in and was able the very simply and quickly resolve the disgraceful experience. The pharmacy team at this location seem to be quite nice and competent and the post office staff are great, however Preet's horrible customer service is the bad apple that has to ruin it for all the other employees in the store. Sadly, I now understand why this Shoppers has such bad reviews.

This pharmacy is very unprofessional and shows red flags of incompetence.
I went to get my HPV-9 shot today, after waiting an hour because they were short staffed and there seemed to be a mix up/problem with every other customer in front of me, I finally was ready to be helped.
I mentioned it twice that my doctor told me that it was supposed to be free until 26. The pharmacist owner told me he had no idea what my doctor was talking about, and that he put it under my coverage and that’s the price the system gave him.
As a pharmacist owner, I trusted he knew what he was talking about and maybe I had been Miscommunicated too by my doctor. I paid the $78 and got the shot. After I left I found on the AHS website as well as the Gardasil website, that it is indeed covered for free up and including the age of 26. I called the pharmacy back and an older lady with an accent answered, I explained what happened and right away she was defensive. She told me I was right, but I went to a pharmacy to get the shot, not an AHs site, so that’s why I had to pay. She told me I agreed to pay and needed to call ahs and they may or may not reimburse me for this. So I told her my concern that she knew about this, so the pharmacy owner should have told me this before I paid, but instead he told me he had no idea what my doctor was talking about. This is frustrating because she was super rude on the phone, no apologetic, didn’t offer any help and by the end of the conversation she was accusing me of saying they forced me to get a shot in my arm, which is not the case. I am just concerned of why the pharmacy owner is incompetent at his job. He should have known this info and sent me to an AHS site so I could get it for free. Very unprofessional, especially the lady who just argued with me on the phone. Train your people some simple customer service skills. This is also not the first time I have waited around for over an hour because the pharmacy owner couldn’t figure something out regarding my prescription.

I visit Shoppers last friday and the sale price was not coming up when I was scanning my items on self-checkout. Then, I called for assistance. The lady named Pawan helped to get sale price. She helped me on till and apologised because the sale was not active. She was so nice. She helped me with a smile otherwise usually cashiers hesitate when it comes to help the customers with price. She is doing wonderful when it comes to provide excellent customer service.

Me & my mom went to this shoppers to buy some lotions and shampoo. Preet followed us from the shelves up to the counter. She is definitely a racist. She kept on looking at us and told us we can’t buy all of those. She said there’s a limit. We left and decided to go Ellerslie shoppers.

Best pharmacy to go to! They’re always so fast and so kind. I appreciate all that they do. They’re always willing to answer questions and help me out when I need it. Thanks for being so great!

Also, this beauty boutique is the best one out of every shoppers I’ve ever been too. The girls that work the beauty boutique are always so sweet and helpful, and very knowledgeable about their products. Thanks ladies!

Best pharmacy and the staff in the beauty department are always so friendly and knowledgeable! They greet everyone who comes in with a big smile! Monica and Ken at the pharmacy are wonderful and go the extra mile. It makes a big difference and I appreciate them.

The lady at Canada post is also amazing. She is beyond efficient and keeps things moving during Christmas chaos while still being friendly and calm!

Shopper is a great and quite popular place. However I have noticed they sell some things more expensive than other stores. One example is frozen pizzas that were $6.99 but when I checked from Walmart it was only for $2.99.so I think they can be more reasonable with the prices.

This is the worst one, every time there is a long wait and they tell you it is ready and then say you have to wait. Customer service is bad. I am moving to a different pharmacy

Worst service ever, they made you wait for so long just to explain how to use the medication. Never go back there

The lady at the Canada Post is EXCEPTIONAL!
FANTASTIC CUDTOMER SERVICE. I didn't catch her name, but she an older lady with beautiful shoulder length silver hair.

They made two mistakes of my medication by switching the AM and PM medications. These errors could cost people lives and should never happen to anyone. Not satisfied with your service.

Only three stars. I do not feel it is the customers responsibility to express knowledge of legislation regarding medications in alberta to get the medications they need to live.thanks.

Would not use the Canada Post at this location. Used it twice and neither item was delivered; obviously something wrong with staff/or process there

Spoke with a Paulina in fragrances and not only was she very helpful but also Super Knowledgeable! I will certainly return and shop there just because of this experience!

On 2 separate occasions I have dropped off prescriptions to be filled and picked up a few days later. Show up and they have no record of my prescriptions or refills. 0/10 would not recommend this place.

I have been waiting for my son Rx for more then a week, and call them every couple of days and they mention oh tomorrow after tomorrow, and nothing for.more then a week, the last call was they don't find it,

The Pharmacist named Emanda is very helpful and approachable! She is very friendly and very well knowledgeable of her work. I asked for my daughters body cream and ointment and she explained me well the products. She even give me other options and explained the pros and cons of the items. Her costumer service skills is very excellent! 5 stars and thumbs up to you Emanda!

Literally the worst customer service. I had asked the lady to help me find a cologne and she acted like she didn't care about anything. She is an Indian lady with brown blackish hair.

They have a new pharmacist in this store. She was very snarky for some reason. I was in line waiting for my turn to pick up my prescipriton, usually the pharmacist will wave at you to let you know that it's your turn. She just stared at me and said nothing. She also said that the prescription was not covered through my insurance. I went back home and called my insurance and they said that it is covered.

**Edit: Store Manager called me and explained the situation. The lady was an intern/student which explains why she wasn't as familiar with the system.

Super unprofessional people.
I talked to them on phone before going.checked availability and eligibility and everything.

When I went all they said is sorry we can't administer a simple flu shot. I offered full payment as my dad has to fly next morning. Now he need to fly without a flu shot.
Imagine the only think the people go there for is flu shot and they can't even get that thing properly. I don't have words to express my frustration.
And that pharmacist is so mean. Can not withstand her for a second. I will never go again just to avoid her.

Very unprofessional and worst customer service. Customer Services Associate – a lady name Gurpreet was very rude on phone. I phoned her thrice to enquire about vaccine but her response was like so rude and with such an attitude as if she is a minister – poor illiterate girl does not even know how to speak correct English. I don’t know how Shoppers Drug Mart hired her. Very bad experience, will never recommend this location to anyone.

Went in to buy a box of masks. Good selection of disposable masks is the only reason for the second star. No one at any of the tills, and the self-checkout wouldn’t scan my item. Waited a couple minutes to see if anyone was coming back to the tills, then set the box on the counter and left.

They’re lucky if people don’t walk out with items.

Hello. I’m just stating my disappointment with Shoppers Drug Mart as a whole company. Part with this store. But long story short. I pre ordered a VERY HARD TO GET PS5 and was confirmed multiple times that I’ll be able to pick up launch day. Today. All excited. Booked off work. Had old PS4 ready to transfer data then had a buyer. Unfortunately Ken Kirkwood (manager) informed me 8 hours prior to launch that my ps5 will not arrive on time. Not sure why and nor could he give eta. How do you not know where and when it’ll arrive? So now I’m to sit by email and wait for Ken’s email saying my ps5 has arrived. My brothers all got theirs this morning at their shoppers. But mine for some odd reason did not arrive. And it still hasn’t. It’s just upsetting to wait. All these months. And now shoppers is making me wait. Just a tip shoppers drug mart.stick to health items. Leave the tech to other stores. Thank you for your time.

This Shoppers Drug Mart has a brand new Canada Post location just recently opened within. Staff is very friendly. Canada Post hours are:
Mon-Fri 9 am - 9 pm.
Saturday and Sunday 12 pm - 5 pm.