Shoppers Drug Mart

Very bad customer service… very rude and impatient lady.her name is Sooma, she shouldn’t be in customer service at all.

Julie Yu is very helpful and kind hearted pharmacist. Words cannot express how thankful we are. She always very patient to listen and willing to help. We are very fortunate that we go to this location and met Julie and the rest of the staff. Thank you so much for your time and help.

Staff and Manager need to review about coupons. Don’t want to argue. I just walked out. Ill take my business somewhere else.

We really like our shoppers drug Mart. I like that the turnover is minimal and it’s the same staff members that I have seen there for many years now and I enjoy being able to ask the pharmacy. Any questions I have pertaining to my kids or when I am pregnant or generalities. I will say sometimes the staff members perhaps are a little bit loud or joke around a little bit too much but I understand that you have to have fun once in a while and try to keep a positive and lighthearted environment.

Pilot Sound Shoppers is my “go to” pharmacy. Even after moving out of the area I still travel back to them. Chad and some of the ladies in the pharmacy are fantastic to deal with. Discreet and efficient, they are always in stock with everything a person needs and with there location being right next to a grocery store in makes things easy for one stop shopping.

Been going there for 12 yrs.
Pharmacy staff is always busy but always do there best to help me.

Had what I wanted, used points to pay. Absolutely love the Optimum points, have got so many items for free.

I am writing wrt the behaviour of the pharmacy staff, I visited the store today and was looking for a specific medication. The girl working at the time did not even consider me important to address. There was no one there and still she did not help me with my issues and continued to talk on phone. Then I myself kept looking for the specific medicine and the philippine lady was soo rude. You guys need to change your staff as they do know how to treat their customers.
So rude staff!

Just left after dealing with the pharmacy staff. I understand it was busy and they are under stress, but that does not excuse the unprofessional behaviour that I witnessed. The individual who sorted my medication was publicly chastising her co-workers and was overall A REAL PIECE OF WORK. The people in line appeared shocked at the level of toxicity on display. I will not go back. A joke.

I came in search of 3 beauty items, and unfortunately they had none (thanks tiktok). But Rolanda was soooo accomodating and did me such a nice favour I will never forget it. Truly the best customer service I have received, thank you Rolanda you're the best!