Shoppers Drug Mart

I have been calling customer service and no answer. I bought a pair of earplugs from them and the cashier told me specifically that they work, so I’m like OK I go home and try to charge the earplugs no charge. I tried to see if they can turn on it not at all so I end up going and wasting my gas back to the shoppers drug Mart. They send me back home. Tell me to call the one 800 number I called it it’s not customer service. It’s a survey number I’m not happy to give a survey when customer service is not even good at their job I’ve been calling nonstop nobody’s answering. I am going back tomorrow because I need my money back $40 is too much to spend on something that’s not working in this economy.

*Pharmacy*
This store has terrible service behind the pharmacy counter. They seem to have a lot of "students" doing these customer service interactions. I would think that pharmacy students would realize that people take prescriptions for a very good reason and running out of medication because they don't understand to "fax the Dr.for refills" is complexly unacceptable.
Oh but don't bother speaking to the manager about it. He shrugs his shoulders and says " I dunno why it wasn't faxed". REALLY?

The 2 ladies in the cosmetic dept were lovely today. I made a purchase which allowed me to receive a free sample bag, which normally I don’t accept because many ingredients these days are so irritating for my sensitive skin. But I spent the allotted amount and figured even if I can use them I can give to a friend.
However, as I am going through it now I just wanted to say that I really appreciate all of the fragrance free and sensitive skin friendly samples that were in the bag. I was pleasantly surprised

I love this location! Everyone there is so kind and efficient, the pharmacy was so fast and took the time to explain how to use the prescription properly. I feel like this is a hidden gem and will definitely be back!

A recent trip to this Shopper Drug Mart location for a passport photo with my sister on a different date left both of us feeling very disappointed, and I feel compelled to share my negative review. The incompetence displayed by the shopper’s staff in handling the back of the passport photo was absolutely unacceptable. Several crucial elements were either missing or poorly executed, making the entire process frustrating and time-consuming.
Firstly, the name and complete address of the photo studio were not clearly displayed on the back of the photo. It is an essential requirement for passport applications, as it ensures traceability and helps maintain accountability. Unfortunately, the staff neglected to include this vital information, leaving me concerned about the legitimacy of the photo and shoppers itself.
Equally concerning was the absence or poor visibility of the statement, "I certify this to be true likeness. " This statement is meant to affirm that the photo accurately represents the applicant's appearance. However, due to the staff's negligence or inadequate printing, the statement was either missing or too dark to read. Such a flaw undermines the credibility of the entire passport application process and reflects poorly on the Shopper Drug Mart's professionalism.
Moreover, the guarantor's signature, another crucial element required for passport applications, was either missing or illegible. The guarantor's signature serves as a verification of the applicant's identity and helps prevent fraud. However, the staff's failure to ensure a clear and visible signature raises doubts about the authenticity and reliability of the entire photo.
Overall, I am profoundly disappointed with the photo staff's lack of attention to detail and their disregard for the passport application requirements. This negligence has caused unnecessary inconvenience and uncertainty regarding the legitimacy of my passport photo. I expected a professional service that would adhere to the established guidelines and provide a seamless experience. Regrettably, this was far from the reality I encountered.
I strongly advise anyone considering this location for their passport photo needs to seek an alternative. The blatant oversight displayed by the staff regarding the name and address, the missing or indiscernible statement of certification, and the unclear or absent guarantor's signature is unacceptable. It is crucial to choose a photo location that values professionalism, adheres to the necessary requirements, and consistently delivers high-quality results.

Shoppers Drug Mart is not the only store in town.
The "manager" needs some customer service training.
If a security officer is watching people in the store doing Absolutly nothing but trying to find a product to buy, and they are rudely accosted and accused of something that's not happening, then asked to leave because taking six minutes to find the product is "taking too long".
Then our family will be more than happy to shop somewhere else.

Literally kicked my friend and i out because we couldn’t pick out a concealer after about 10 minutes of being there, i had two items in my hand that i was going to purchase and some lady came up and told us “we were taking too long” and the security started surrounding us, i asked if there was a problem she said “yes there is” we offered them to check our bags if they thought we were stealing to which they refused, and immediately started disrespectfully telling us to leave and that we cannot be there anymore, i was not allowed to pay for my things and was told to get out as a paying customer. The security of millbourne mall have always targeted me as a young person and this is the second time i have been kicked out of the mall for harmless things (last time i was simply charging my phone and the security guard got mad at me and kicked me out of the mall) The manager at this shoppers is miserable and shouldnt have her job as shes disrespectful and rude to paying customers. I am now apparently “banned” from this shoppers for 2 years for no reason, after giving them every opportunity to do whatever they needed to feel better about my friend and i being in the store (we offered them to continue following us around if they wanted and to check our bags, to which they refused.)

Shoppers at 38 Ave inside Millbourne mall is probably the worst store in whole Edmonton. Very hostile environment. The moment I entered people stopped working and looked at me as if a criminal is entering. No smile on anyone's face and eyes wide open as if they have seen a fierce animal. Were they afraid of me, or my Hijab? Are they being racist?
Shoppers Drug Mart is a great store. They must look into this matter for their reputation on greetings to the customers.
May be they had experienced shop lifting but does it mean to see every one entering in as a thief. Store manager must reset the store setting and organization if this was the case. Lastly but most importantly buy some good quality security cameras and hire an efficient security agency.
I will definitely never visit this RUDE and disrespectful place again.

This store was pretty good but now the prices are getting too high on Indian and Pakistani products.cashiers are good specially I found Clara very helpful all the time. Whenever anyone needs her help she is there in minutes. She is very hard working and friendly lady.other staff is good but not friendly.

This is my closest Shopper's and since 2015 I've shopped here regularly. However, for the first time ever in my life I was stalked through the store by the female security guard. I stopped about 6 times in different areas of the store to purchase items. Each time I'd pick up what I wanted to purchase, then suddenly feel shivers on the back of my neck. I'd turn around to find this female security guard glaring at me.

Extortion baby corn is $2 bucks walmart so how is it almost $5 here. 15 and 24 is way over priced for plastic covering wires ever phone charger else where is max 8 thats beyond inflation

I never experienced that rudeness by any customer services. The cashier manager I think claira was the name she have zero interest in customer service. She don't want any of colleague's to help people. If she want to help alone then she must be capable to do that.customers not there to waste time for her guidelines. Other staff was there but nobody can help without asking her. Second thing I am aware that Self checkouts are for good cause but not to disrespect customer's.you need too change your customer service.

By far the worst shoppers. The staff is super unfriendly, unprofessional and unhelpful. If I were you I would shop elsewhere.

Racist, Racist, Racist. This place is brimming with racist employees. I've been going to this place for a little over 10 years now and have been racially profiled multiple times. I am not the only person this has happened to. Employees have STALKED my family and even denied helping us at times because "they are not allowed to. " What kind of employee is not allowed, help customers? !
Very Rude. Very Racist. Very bad customer service.

I had a really good experience today. I went in to the store between 7 to 8 Pm with my wife and kid and this young lady at the entry standing by the perfume and makeup department was super nice and helpful to my family and helped us with what we needed. Thank you. =)

Not too sure why they even bother having a phone. Weather it’s shoppers, the Canada post or the pharmacy. None of them answer. Sat on hold for over an hour.