Shoppers Drug Mart

The best customer service I ever been in shoppers. The manager Bobbie and Michelle are really understanding, try to understanding situation and helping solve the problem.

Called the pharmacy way ahead of time, I was told they will prepare my medications. My husband arrived yet no medications were prepared! Super disappointing experience!

The employees here seems to have no decent customer service and on top of that have an attitude for no reason. Specifically in canada post section employees and beauty section employees. If you dont want to work then leave the job. Both the times i have been patient. I have filed a complaint with ombudsman and will be filing a complaint for this shoppers too.

The store itself is fine for general goods and beauty, I've always shopped at Shoppers Drug Mart. I would avoid the Pharmacy for prescriptions. Many of the pharmacists are overworked so they are extremely short tempered with customers for basic requests. The Pharmacist/Owner is problematic at this location, low staffing, extra charges, ethics, etc. I use Rexall near work for my prescriptions, but continue to use Shoppers (other locations) for beauty and general goods.

A new Pharmacist/Owner at this location would bring this Shoppers back to the quality Canadians are used to.

This is my main pharmacy where I get everything from. The Pharmacists and other staff behind the counter there are always very helpful and answer questions I may have. I’ve also called with questions and have had great experiences as well. Truly feel like they want to help me which is a nice thing. Beauty department has great team members too!

Deceiving price declarations and no apology. Rude fellow named Brian made the visit to this store an even more unpleasant experience.

Today I had the unfortunate experience of dealing with the manager at this post office. She was the most condescending passive aggressive person I’ve ever had the displeasure of speaking with. I would recommend you go to any other post office around town and avoid this one.

I have been going to this location for over 25 years for prescriptions spending thousands of $ and shopping for items. When I phone they hang up on me without talking. I call back & am on hold for 1 hour. Pharmacists are always new, I miss the continuity they had before as new people are argumentative and don’t know a lot of things. And seem unwilling to even check on a fax from your doctor. Please teach customer service to the staff.

This is a great Pharmacy. On multiple occasions I've come to them with odd admin issues for prescriptions and various medication/medical concerns and every time they've been able to help me and provide effective advice. The staff are polite, remember me and my past medical history; I've never experienced such good medical care from a pharmacy before. What's amazing to me as well is that no matter which staff member I was helped by at the pharmacy the level of care was consistently good. They seem to have good communication between their team and are just good at what they do.

Customer service is kind, security guards always give you a smile or a nod when you enter. The entrance doors only open about half way which has been that way for months, which makes things difficult when there are people coming and going.

We went to shoppers to take passport photos with very low expectations. We were surprised with how great the photos turned out to be, all thanks to the amazing photographer Austin. We are happy that we’re going to see these photos for the next 10 years in our new Canadian passport. Thanks for your effort Austin.

I went to Shoppers and bought Virgin Mobile card and the very nice gentleman ("Robert) loaded the money on the cell phone for me. He was so kind and helpful. Thank you again Robert.

A great place to shop if you want to be followed throughout the whole store by security while you wait for your prescription and shop around to pick up a few things. Cosmetic counter even agreed that security needs to chill and apologized. I just waited outside until my order was ready.

The post office could not find my package when I came to pick it up. It doesn’t make sense since my package arrived 5 days ago. This likely means that they are not doing their inventory on time. Big waste of time

Had a very annoying experience at the pharmacy today. Dropped the prescription for a shot. Was told it will be ready in 30 min to an hour and I waited for one and a half hours before following up. Took two hours to get that shot. It's actually a pre-packaged box (the dose already in the syringe) so not like you have to dispense it from some vial or anything. The pharmacist administering the injection didn't sanitize their hands or wear gloves. They even didn't use a swab to clean the area before inserting the needle. Asked me if I can just get the shot in the waiting area. And got the hands all over the bandaid they used. And this comes with a $20 extra fee to administer the shot. Should change the name to Inefficient Unhygienic Drug Mart.

This shopper drug mart is very big and it also has a cosmetic section with make-up, Cologne, convenience store, pharmacy, and many other things. Very clean and friend staff. However the parking sucks. And it's hard to find parking on 17ave as it's a very busy location. Beside that it's ok.

I dropped off a script explaining what’s needed to be filled at 9pm the previous day. I also requested just one of the scripts to be filled and was told no you have to wait until tomorrow. Ok then fine I’m not arguing the point. Then the next morning they call me and say it’s ready for pickup. Again I explained what’s needed and was told ok. So 90 mins later I go there and it’s not ready yet, ok fine, I’ll just take my one script I requested last night, I receive and the quantity doesn’t match the numbers needed. So it will be three trips to this store and one phone call to get these five items filled properly.

Long story short, go some place else this pharmacy does nothing but waste your time.

Good retail team; however, their pharmacy team members are not very friendly and comes across rude. Professional and respectful communication should be a part of their virtue and cultures all across the business.

Pharmacy said they switched to appointment only covid tests in October, which is a lie since I've gotten a test is December and February. I recommend literally any other pharmacy. I have using this shoppers for years too.disappointing

I think the pharmacy staff is burnt out and needs a morale boost - I feel for them but recently switched pharmacies after too many annoying experiences with super long lines and waits for refills, poor customer service, and disorganization. The last straw was being forgotten about for over 30 minutes waiting for a Covid test that was pre-booked (forgotten about, they weren’t running behind). During my long wait I listened to a female staff berate other team members loudly for errors. I think this pharmacy gets by on being in a high-density area and a recognizable brand but in reality there are so many better, customer focused options. I’m so happy I switched.

The male employee and manager at the post office are rude, unhelpful and condescending. If you hope to experience good customer service, I would not recommend this location.

1st thanks to the sweet girl that let me know I could return the night repair, If I had any problems with it. Well I did and I had a bad reaction but when I returned it the little blonde with the long dark roots let me know that I should have kept the Box. I even made sure I could return it asking the gall on 4th street to call over and I made the long joint there the next day. Seems like they tell you you can return it but when you do they make you feel like an alien telling me that nobody's ever reacted to this product in 10 years. Or that I am lying. Hardly anything gone out of the bottle so clearly I didn't wanna just use half the product and return it. If I need to go to the lux beauty bar I will make it to the one Macloed trail the gals in there are super lovely.

Extremely poor customer service at the pharmacy. The rest of the staff ain’t great either, but the pharmacy staff are some of the unhappiest, most unpleasant I have ever encountered.

The pharmacy doesn’t seem to understand that, in 2022, prescriptions are filled online, over the phone, by email, etc. Our doctor has faxed multiple prescriptions to this location and every one has been lost, or no one checked the machine until the next day, etc.

Add to this the general unpleasantness of basically all of the pharmacy staff. They don’t seem happy to be working there, and they like to pass that unhappiness on to YOU.

If London Drugs was still open in Mount Royal, we would never set foot in this place.

Oh, and the phone for this location hasn’t worked in days, possibly weeks, so calling in a prescription is basically impossible. Maybe that’s the way they like it — they obviously don’t like helping customers.

Totally poor customer service, and Shoppers head office should really do something about this store.

Never take passport photos there. The photos were so dark. When i asked them to change it they said they want a rejection letter from service canada!

Just moved into the area and cannot even connect on their phone line; their system keeps picking up the phone and not saying anything. Guess I will have to return to my previous Shopper's in Missions. Do better Alison and team!

I have no idea how Shoppers Drug Mart still exists. It is the WORST pharmacy and this location is absolutely TERRIBLE. The last time I tried to book a *paid* covid test for travel they told me they only do walk in not appointments. When I went in walk in they said if I didn't have an appointment they couldn't fit me in. This location doesn't even have a WORKING PHONE any more. I tried to get a prescription moved to a pharmacy that knows what they're doing but neither my pharmacist or I could get them on the phone using the number on the Shoppers website. Go to any other chain or local store if you don't want to go through hell trying to get your prescriptions.

Horrible, insulting service. The pharmacy at this location doesn't even have the competency to check their fax machine for a prescription refill, or the customer service to validate with a family doctor about an urgent refill.

Let's stop giving this garbage chain our money.

Devina gave me excellent service in the perfume department. I was really impressed with her knowledge. Thank you for the fabulous service and showing me new, desirable scents.

Definitely recommend for any pharmacy needs. Very convenient location and responsive Pharmacy team!

The store itself is fine for general goods. I would avoid the Pharmacy for prescriptions. Many of the pharmacists are overworked so they are extremely short tempered with customers for basic requests.

My pharmacist in particular didn't understand the concept of online Doctors and prescriptions can be made online. Hopefully additional training will be provided to staff.

Yes, pharmacies are using fax machines in 2021/2022 for 'security purposes. '

- pharmacy

I’ve had many issues with the pharmacy wait time can be extremely long (could be understaffed but ends up taking hours), had a pharmacist tell me I need to stop taking my medication (anti depressants and anti anxiety meds), have asked twice in the last month for them to fax my doctor to get refills and yet they still haven’t. Extremely displeased and upset especially at the pharmacist that recommended me to go against my doctors orders.

Convenient location for me but parking can be difficult. Haven't had an issue with any of the services offered. Store is clean, staff are friendly and helpful if needed. It will be my shoppers of choice as long as I live in lower mt royal.

There is a working hard pharmacist named Aftab. He is taking care of flu shot, covid testing and more by himself during my visit. I am very happy with his service. Good Job!

Very rude staff, never an exception. Recently called to enquire about COVID vaccinations and the woman on the phone told me to “call deena hinshaw” and hung up on me. I will be transferring my prescriptions to another pharmacy.

The workers here need a 101 lesson in Customer Service. Is this not your job? So disappointed with the service here. I am not sure if this is Canada Post or Shoppers who hires but staffing needs to change at this location.

Get Mark a raise! This young kid is awesome, enthusiastic and will put a smile on your face! It was 11: 00 pm and he was so cheerful and helpful!

We recently traveled to Canada and needed Covid test to return to US. Not many options as we arrived late in town on Sunday. Pharmacist Aftab was very accommodating and worked us into his schedule. The pharmacy was extremely busy while we waited and he remained polite and friendly with everyone. We truly appreciated his kindness and willingness to work us into his busy shift.

The Pharmacy staff at the Shoppers Drug Mart on 815 17th Ave SW are always very rude and disrespectful to us and we feel as though they don't appreciate our business.
My prescription was only one item which was a face cream that is in a ready to use package, it does not have to be compounded by the pharmacist or counted out as in pills, but the assistant said I will check to see if we have one of those first, then she came and said Ok we have one.
After that, she put the prescription in a queue and asked me to return after one hour for pickup.
I wasted one hour waiting in the store and when I went back nothing was ready and another lady, with blond hair (Rachel) wasted another 5min searching for my prescription. She went back to the shelf, the same place the first assistant said that they had found one, and picked it up and give it to me which took her one min to do so.
They could have done this one hour ago with respect to the customer’s time.
The lady with the blond hair (Rachel) was also very rude and out of order. After paying for everything using a credit card, she said that the transaction was not completed, without any check-in her system, when we told her that the machine told us that it was approved and to please remove the card… she ripped off the receipt from her POS machine and put it in the bag and complained about the computer systems not working well that day. We asked her why it was not covered by my medical coverage and she acted as though she was in a frenzy and said to us… oh, they would not cover it, I checked on every computer here, but our system is not working well, but your insurance will not cover it. Her response was so rude and unbelievable that we had to go home and contact the insurance provider ourselves just because we did not trust the pharmacist.
We left feeling like this is not the correct place for us to get prescriptions filled as they are not friendly, unhelpful with filling your order, rude customer service, and if you ask them a question about your medication, it is bothering them so much, like how dare you ask me anything… take your prescription and get out of my face. We are very unhappy there and don’t feel that we deserve to be treated with such disrespect.
We are looking forward to transferring our prescriptions to another pharmacy.

I went to the pharmacy there with the flu and couldn't cover all the meds I needed. The lady that helped us saw the look on my face when I had to choose which ones I needed most when I needed all. It was a hard choice, she helped and payed for the difference and literally saved me from having to make that difficult choice. It was a blessing and very kind, she didn't have to but she is most certainly an empath. She is great at her job! (no names named to protect the privacy of the worker)

Was unable to get my birth control medication given as one pharmacist told me I could get it the day I came to pick up my medication I had to make an appointment as the were focusing on vaacination and now today I was told I cannot get my medication as it is against policy as well I taken the medication home.

I highly recommend this location for any pharmacy services. AFTAB is the pharmacist who helped us every time we went to this location. Aftab is really helpful and kind person. He will go beyond his limitations to help you out. We are always looking forward to see him every time we go to the shoppers drug mart royal mount. Thankyou for the great service you have provided us Aftab.

The phone Rx refill system thinks I don't know the year I was born.and it's often impossible to get through to a real staff member. Can't refill online bc SDM systems won't recognize a change in store locations.

Ahab at the pharmacy dept.was very kind and professional and helped me with my medical questions. The staff and management at this particular pharmacy department have all been wonderful so far.

The prices at this store are completely ridiculous. The points system is terrible; it takes forever to accumulate even a small amount of points and you can't get points from prescriptions anymore.

The prices at this store are completely ridiculous. The points system is terrible; it takes forever to accumulate even a small amount of points and you can't get points from prescriptions anymore.

The phone Rx refill system thinks I don't know the year I was born.and it's often impossible to get through to a real staff member. Can't refill online bc SDM systems won't recognize a change in store locations.

Booked a covid vaccine appointment in person but then I found one 3 weeks earlier through AHS, so I've been trying to do the right think by calling this shoppers pharmacy to cancel but it's impossible to get through! Phoned yesterday and today, both times I gave up after 30 mins on hold trying to speak so someone. I wonder how many vaccine booking no-shows you are you to have because of your fail phone system.

Pharmacy new staff is very rude & disrespectful. I got a prescription ready then took another queue in the line for my wife’s which I’m fine with; but to come back after the time they said it would be ready in & then they keep saying 10-15 minutes? & they even argue with each other about it in front of customers? What kind of customer service is this?

Incredibly rude pharmacist! Called to get on wait list for covid vaccine. First interrupted me when I was speaking, then hung up on me before I could ask him the other question I had about a prescription.

The women with red hair at the post office was beyond rude and has zero customer service skills.should not be working with customers

I saw a comment here saying that some staff treat customers like they are thieves and I completely agree. This is my second time going to this shopper after 6PM and it’s always around this time that the people in the cosmetics section will follow you around to the point that it’s uncomfortable. The first time I went around this time, the security guard was not even being discrete. He kept following me the whole time. Today I went and one of the girls took an eyebrow pencil from me and told me I could t pay for it at the regular tills even though I had more items to buy. This is a really awful way to treat someone who has spent a lot at your store. I tried to write an email to the store because the first visit at night was that uncomfortable, but no one responded.

Friendly staff, much better than the SDM at 4th street SW location. They are fast, courteous and approachable, from the Canada Post to front store cashiers. The location respects the masks exception bylaw.

Very happy with the service at the Canada Post Office - professional, fast, polite. I can mention here Piper and Vicki. Thank you.

I went to speak with the pharmacist regarding some advise on speeding up the healing process for an open wound, and any recommendations and all he said was speak to your Dr.well during a pandemic it's not easy to get an appointment as she's limiting the hours at her office. Didn't appreciate the rude and disrespectful tone, will not be going back to Shoppers on 17th ave Sw again. Disappointing

This is my first week in Calgary, I'm use to shoppers being over-priced to the other stores from where I'm from. But after shopping at small local grocery stores I'm so glad I thought to go to shoppers. Their once overpriced stuff is so cheap compared to everything else in the downtown area! Earlier today I bought the exact same thing from a local corner (grocery) store for double! I'm coming back to shoppers for all my future shopping, unless there is something cheaper in the area that I discover in the future.

This Shoppers does not enforce the city bylaw for patrons to wear masks. When asked why several customers were permitted in the store without a mask, the manager told my wife that was her problem. This. From a pharmacy no less!

Not happy they don't honor gift cards that don't work but I will still shop there. Like the beauty department. Not happy about the cards

I went to six different stores today to try and find hair bleach, i came to shoppers first but they were unfortunately out of stock, and every place i tried next had the same issue.however! Kyra was very friendly and helpful, and offered to take down my name and number so that i would be told when it was back in stock.great customer service, i'll be back to get that bleach when they give me a call!

Vicki "Post Office Manager" - I've met some rude employees in my time. Vicki has got to take the biscuit though. How she became a manager. I can only guess that everybody around her must've quit because of her poor attitude and so they had no choice except to promote her. Next time I see her I'm gonna turn around and either go to another location or come back another day. My 2 year old cousin would give better service than her. All it takes is a smile Vicki.

No body gives you a st. All they care about is finishing their hourly payed jobs. I’ve been waiting there for more than ten minutes watching staff making the price tag. I was told to be waiting.

I love the fact that their pharmacy is open late. Always enjoy my shopping experience here - maybe it's the lighting but the store and staff give off good vibes. Steve at the pharmacy was great to deal with!

Poorly trained anxious and hostile staff
sylvia so I complained to
gaslighting manager michelle
no apology for bad information from poorly trained staff
apparently this all my fault that I followed the advice on refund policy as stated when I bought the item and returned the next day. When they chose not to honour policy and keep my money it was all my fault I didn't understand, my mind is defective. Eventually got my money after 2 visits and a phone called. If you want to get yelled at interrupted and talked over then told you made them do it, aka abused, by definition, then shop here.

Helpful staff and is open late, when I’m in the neighbourhood I always end up here looking for deals and getting optimum points.

The beauty section staff is wonderful, however, the pharmacist on duty on saturday mornings denied me urgently needed OVER THE COUNTER medicine for a severe migraine - not even a prescription- without even looking at my file. I had to cancel a day of work because he did not want to fill out paperwork or is simply a person in need of feeling superior. Not everyone is a drug addict and pharmacists are not doctors. All he had to do was look up my name.

One star for discrimination. The staff are very disrespectful here. If your not white your not welcome here at Shopper drug mart. As soon as I walked into the store I was followed. Very hurtful especially if you’re coming to do some Christmas Shopping.

I called the pharmacist looking for a product prior to going into the store and one of the pharmacists informed me they had it, which was a relief! So my husband went all the way to the store only to find they DONT actually have it. I’m very disappointed and a bit confused.too bad.

Add this location to the list of businesses that force employees to work the holidays with no additional pay.

Avoid this place if you believe employees who work the holidays should be compensated for having to be away from their families over the holidays.

Close to where I Live, most staff very helpful, hours, selection of product. One thing I really don't like is how the undercover floor walker is very obvious. He socializes with staff (major tip off), every time I walk in he seems to always be interested in the same items I'm shopping for (again quite obvious who he is) Makes the client (ones actually spending money) very uncomfortable!

I was looking for a new perfume and had the pleasure of meeting Kristina in the beauty section. She was very helpful, not pushy at all, and very knowledgeable. Probably one of the best customer service experiences I have ever had in Calgary. She deserves a gold star for being awesome and cheerful.:)

My gf and I raced to this shoppers before it closed because she needed a prescription for her UTI and she was in so much pain, got here at 11: 55pm, July 19th Thursday evening. We called and told them that we were coming before it closes but failed to tell the pharmacy and on top of that we have a doctor on the phone since she’s a hygienist. But the brown pharmacist that were closing was very rude to her, despite her being in so much pain and he also said that even though we have the doctor on the phone he wouldn’t take it because it was 11: 57pm and that he is closing. As my gf tries to persuade him, he was just being very rude, not paying attention to her at all while he was shutting off the computer and putting on his jacket and started walking away from her. It was good thing that I was waiting in the car because if I was there I would have gotten an assault charge.

Staff are usually very friendly and helpful at this location however this evening (about an hour ago) there were no staff at the tills to check items out. The self check out was available however. Shoppers seems to be moving toward a hands off approach to customer service.

Nice staff all u whant purty munch there nice for the community
But no alcohol that is fine.

One idiot pharmacist always asks me for money even though I am on Aish. He is rude and believes that he is still working in New Delhi.

Super clean well stocked store.the young man working in the cosmetic section was so helpful and Great Customer service always nice to see a friendly smile.thank you

I like the grocery shopping! They have a pretty big selection of items! This is my "go to" pharmacy for my meds and questions that I have. The pharmacists are very helpful and friendly!

Shoppers drug mark is a great place to go to get all your pharmaceutical needs. It's open very late and when I'm sick it's the first place I go.

MIS MACK Clean Cosmetics! Yes please! I went specifically to this location as it is the only big store that carries this incredible biodegradable glitter! I have used the glitter for stage performances and it sticks great, washes away easy, and is actually good for the environment. Even better it comes from small town interior BC. Thanks Shoppers for supporting Young Female Entrepreneurs, it brought a customer back!

Went there to get my free perfume bottle that came with my sample box. The lady at the counter was extremely helpful and friendly.

Excellent cosmetics department staff: friendly, knowledgeable, informative. Pleasant shopping experience and you walk out with the right products.