Shoppers Drug Mart

Grabbed an item with a clear price tag on the shelf (with the correct description of the item it was priced for). Came up more at the till. I noticed the wrong price as my card went through. Told the cashier the price is not per the tag. Price checker came and said the price on the shelf has expired. Told them it’s clearly marked and they should honour the lower price. (at Loblaws, it’s often supposed to be free when up to a certain dollar value) They didn’t so I got my money back but that’s not the right resolution. The price checker ran back and changed the tag like it was always there. Won’t be back to this store. The staff need training on their own policies.

I bought a perfume from this location for Price 180+tax and they had deal if you purchase 125 to get free sample. After they told me they dont have it. Since that day stop buying product from shoppers i go to the bay

I paid 240$ for a FREE vaccine. What a rubbish scammer. I can’t complain enough. This pharmacy should go out of business immediately！

This store is very very messy! Every time I went there, the staff just made some mistakes in my transaction. Unstable and disordered store and staffs.

I have a long history of shopping at this SDM location - even years ago when it was located on another level of the mall. I had prescriptions filled here, vaccinations, spent loads of money over the years. I donated money to many of the Shoppers Drug Mart campaigns.

But it is over.

I went into SDM yesterday to splurge on some beauty supplies. My birthday was a few days ago and I thought I would treat myself.

As soon as I entered the store a stocky black security guard immediately became fixated on me. I don't know why. The store was busy and what set me apart from the other shoppers? Was my bag suspicious? I was using an old Roots laptop bag as a tote because SDM has no single use bags. Was I supposed to carry everything out in my hands? Did the guard think I was going to stuff merchandise into my bag? Other women around me had bigger purses so I don't know. Something set me apart from the women crowded in the cosmetics and skin care aisles.

He followed me everywhere like a shadow. I couldn't help but stare at him because he was like a conjoined twin. Browsing was impossible with him standing there glaring. He made me feel extremely uncomfortable. I gave up.

I went to the self check out with the 5 items that I had. The security guard followed me there and stood a few feet away. He closely watched me like I was a thief. He watched as I picked up each of the 5 items and scanned them and waited until the receipt was printed. It was midday and the store was busy so many people witnessed this.

I felt so embarrassed and humiliated with him standing there. Yet I did nothing wrong.

This SDM lost out on a much bigger sale because I never completed my shopping.

I will never shop at this SDM - or SDM in general - because of the actions of this security guard.

Price gouging to the max! Makeup is ridiculously overpriced. 25$ for Mascara you find at Walmart or Amazon for 8$.
Don't support this!

This review is for the front store, the security guy (black, short and fat guy) kept following me from the entrance until I paid for my shopping and got out, I know this location is popular for methadone patient and located in place where the homeless can target it to steal stuff but that doesn't justify the security guy to follow shoppers and make their experience unpleasant.
I was going to talk to him but being followed like master followed by a dog I let that passed for few minutes.

Please, tell him how to do his job because clearly he is just another useless employee getting paid to make shoppers to avoid going there.

Im currently sitting in the waiting area and there’s 5 employees including the pharmacist just chatting it up. I’ve been waiting for my injection that takes 20 seconds that I called in for beforehand. There’s 0 people in the waiting room or at the till but I’ve been sat here for 30 minutes with no explanation. At the very least tell me what’s going on instead of ignoring me when I’m literally 3 feet away

Stopped by to grab a small travel lock. Asked a clerk busy unpacking boxes if they would have them. She gave me a choice of two aisles that they "might" be in. I guess unpacking a box was more important than helping a customer. I did find them in the second choice. While I was looking at the choices of locks another clerk came up. It must have been a critical part of his duties to put the two bottles of travel shampoo on the shelf right in front of me. So critical I was asked to move so he could finish this all important task. Funny how neither one sees helping a customer as a priority. I hung the lock back up on the hook and went and bought one somewhere else. Next time, I'll go somewhere else first.

Not sure where the normal pharmacist went. But this new one in charge is rude, mean and ignorant. She treats clients like garbage. Not sure why she's working there if she hates her job.

The lead pharmacist at this location is SO rude and unapproachable, and has been that way for years. I have no idea why she chose this as her profession because she seems to hate dealing with human beings. If you have a question about anything pharmacy-related, take it elsewhere.

Would give 0 stars if I could. I just moved here from another province and the pharmacist team declined to give me medication essential for treating my insomnia due to PTSD because they were unfamiliar with my dosage, even though I have been taking this medication for years with no problem. They did this immediately before the Thanksgiving long weekend so I won’t be able to contact my pharmacist in my native province for help and withdrawal from the medication can land me in the hospital. The most careless pharmacist I’ve ever encountered, I am transferring my prescriptions to a different pharmacy after just experiencing this pharmacist’s attitude once. My health is worse off after visiting this pharmacy and putting my faith in them to be professionals.

If you don't want to do sales, don't do it Lack of enthusiasm for service
You! Beauty boutique

Shop here regularly, first time asking for assistance today and I made the mistake of asking Anna who works in the makeup department. Anna was completely rude, instantly responded with a cold “what” and then “wouldn’t know, I work over there” pointing to the makeup department (I was asking about shampoo for my girlfriend) without even stopping once. Was an embarrassing and poor customer service experience.

Went to get some medicine for my coughing.
The pharmacist just give me the quick taste kit and help me select the medicine I should use.
Thanks

The Pharmacy was very helpful on renewing an emergency prescription I needed on my travels. They communicated fast to my pharmacy back home to transfer my history and they kindly took the time to make sure they looked into all the ways for me to have the best care.

This is based on one experience today. Samples are for paying customers. I requested samples at the cashier. I saw the agent put away the fragrance samples and gather many packets, and I did not specify which samples I needed so I let it slide. When I got home, I found out she gave me FIVE samples of a moisturizer for men! And a wrinkle cream that I didn’t need. Totally disappointed and samples should not be accessed by junior customer care agents. Not making a purchase there again.

Don't go to this shoppers drug Mart. I go to this shoppers in TD core and the beauty boutique never tells you what offers are available such as gift with purchase. I would recommend go to Shoppers on 17 Ave SW. Will not recommend. If you go to beauty boutique they will come after you. If I need help, I will ask you. Give customer some space.

These guys are the worst - they only open to do anything between 10 and 4pm. Realistically who can get travel and park at their location for shots during work hours?
Most ridiculous lazy group I've encountered - this is why downtown is falling apart because of these unprofessional staff.
Also interesting their social media team keeps asking customers to call their hotline. When's you call, nobody ever picks up

Horribly rude and condescending pharmacist. I will be transfering my prescriptions to another pharmacy and I urge anyone considering using this business to RUN the other way

Aviola (sp?) is the rudest person I've had the displeasure of speaking to in years. I was put on hold for 20 minutes, hung up on twice, and spoken to in a VERY condescending manner. She was dismissive, spoke down to me, and was completely unwilling or unable to help me with my concerns which were directly related to services I received there.

I'm changing where I send my prescriptions and never going back. I'd urge anyone reading this to choose another pharmacy where they actually care about the people they are supposed to be helping.

The pharmacy has the rudest people. I went to go inquire about a vaccine and got told rudely that it’s only between 10 and 4. Most people work during these times. Then got told that because the store was closing in about 30-45 mins their focus was on filling prescriptions. Overall this was not the first time they’ve been rude. There’s only so many times you can take it. Something really needs to be done, it makes the company look bad. And I only go to this shoppers because it’s closest to me.

I wanted to book Covid testing over the phone - waited 20 minutes and got kicked around between different people until they told me that I needed to book through DynaLife.
Really bad communication - they should have told me to go to DynaLife from the very beginning and not transfer me to several different people.

The WORST customer service I've received from the pharmacy team here. Never giving them my business again. Rude staff, long wait times, misinformation.

Every time I go to get my prescription they say be back in half an hour, I usually give them 40 minutes because it’s never half an hour. Today I was told after 40 minutes that it was gunna be another 15! I understand it’s a weird time but if it going to take an hour just tell me! And maybe tell the pharmacy staff to acknowledge customers standing there, they seem more interested in chatting with each other than helping me. Easily the worst shoppers pharmacy to go to.

Nadine is a horrible pharmacist and does not pay attention to details. Do not go to this pharmacy

This store took my passport photo. They took the money but did not give me the photo. I went there 3 times to at least get a refund or photo. The passport supervisor told me she is the manager, and there is no one else you can complain to. There is practically no control over the shoppers' stores. Essentially, they are stealing from customers without any customer service even caring.

I usually leave this location quite satisfied. Staff works hard to serve their very busy downtown core shoppers. Excellent at honouring exemptions for persons medically unable to wear a mask.

Pathetic customer and pharmacy service. Call 3 times hold for 23minutes on hold, 10 minutes and 7 minutes on hold, without listening put you on hold and never come of phone. Is this type of pharmacy you select for Covid 19 vaccination when no body is available to answer: (

I go to this location because I work in the area. The other day, on my break, I went down to buy a new transit pass on my break. The line-up was 6 people deep because all they have are a million self-checkouts and one cashier. I decided I would come back on my lunch. Except when I did, again the line was 6 people deep! The sweet elderly lady in front of me couldn't find another employee to complain to, meanwhile when I go in there, security is watching me like a hawk, despite the fact that I obviously work in the area.

I've always had unpleasant experienced at this pharmacy location but continued to use them out of sheer convenience. My prescriptions aren't for medical conditions, so I can't speak for the pharmacists, but the front staff were VERY unreasonably rude literally as soon I encountered them in every way possible. My doctor was supposed to fax a prescription to them (and have done so previously without any issues) but she claimed to have never gotten them and gave me a lot attitude in both her tone of voice and in the way looked at me. I would normally brush this sort of thing off but I found today's experience to be very offensive. I started talking back and look at her the same way she has been, and that was when she finally called a pharmacist who offered to call the doctor and refill a month worth of prescription

So i booked my covid test since im starting a new job (making sure) but mistakenly, i went to this shoppers instead of the one, in 4th st.so the guy who’s attending on me was nice enough to tell me they dont do covid testing and giving me the right address but the lady pharmacist was rude! She said to the guy, ‘dont give them their number! We dont so covid testing here! ’ And She didnt stopped, i was already at the door walking out and i could still hear her, yapping on why i went there. And yes, thats how loud She was.

This shoppers location is always fun to go to. It can be busy at times. As they say, it really depends on the time of the day you go. Staff are helpful and will take you directly to the spot for the item you are looking for. I like this location primarily for the deals I get when items are on a sale.

I have had my prescriptions all transferred over to a new pharmacy, and suggest any potential clients avoid this place at all costs. The pharmacists are incredibly rude and unhelpful (in my 10+ interactions with them over the last 2 years). They recently faxed over an incorrect and expired prescription over to my new pharmacy which could not be filled. They seem extremely disorganized and like they were doing me a favour by answering any questions I had. So happy I switched!

The best service, their equal and even greater than Sephora. I believe their name is Malakai but, they gave me the best advice and many options. X

The downtown branch does not honor offers shown in customers' PC optimum program. The store manager prohibits manual price adjustments to match PC offers because it's apparently not their problem, and this has occured to multiple customers according to the cashier. All other Shoppers locations have done price adjustments for me, so it's poor customer service and a terrible way to promote brand loyalty.

This branch also has really incompetent staff. They don't know their product offerrings nor do they attempt to help you. Not sure why these people are on the payroll if all they do is stand around.

I was there in Shoppers earlier picking up my prescription and a couple other items. I needed to use the washroom but of course the washrooms in the mall and also Bankers were closed. I asked a couple of ladies that worked there in shoppers if I could use their washroom, but they had said that it is only for the staff. They would not let me use the washroom and I did go before I left home but needed to use washroom while I was out doing errons. So, what are people suppose to do? Go outside in the corner somewhere, not as easy for women! Its either that or have an accident in your pants! Omg! I was very upset about this! I think they should let people use their washroom since there is only a few people in the store.

Usually when I come here it’s decent, I phone to get my prescriptions filled and then I come pick it up.
Pharmacists are super nice and take the time to answer any questions you may have but the assistances are almost always rude- the lady with the black hair and the two yellow highlights at the front of her hair especially.

I absolutely love this Shopper's! And would like to give a shout out to Sarah for being so wonderful and helpful:)

Just had a quick shop during my lunch break. Sebastian at the Beauty Counter helped me pick the perfect products. Will be back soon to shop for more when I have more time. Thank you so much!

Worst customer service ever esp in the cosmetic deparment. I asked if something is on sale, the answer was ‘I don’t know”! They didn’t even bother checking. I also asked where I can find nail glue, whenever I ask an associate, she refers me to another who’s already helping a customer and I had to wait 15 mins until I could find nail glue. What a waist of time!

Went to the pharmacist for some
Advice and to see if there was anything else I could take for my symptoms. The pharmacist said nothing there was nothing she could do and that I should go to a doctor. I then decided to walk any another pharmacy and asked again, was given some solid advice on how to treat it at home
And the other pharmacist prescribed me a numbing cream (I was in severe pain) and a steroid to help me until I could see a doctor. So so disappointed with shoppers. Was my go to but now will go to the pharmacist who was actually interested in helping

Went to pick up for my wife and was delayed 2 hours waiting on 2 boxes of insure. I go there cause we have no choice. There lucky I even give them a 1 star. Shoppers beware.

I shouldn't have to write a review for a chain place like this, but from my 20 second experience there, I will.

I'm on a very busy schedule, trying to work a full-time job at a retail place in this mall as well as a part-time job as an illustrator. I barely had time to fit in my prescription appointment, and with my health card expired, I had to pay out of pocket. No issue.

I'm coming to close to the end of my shift, after being slammed with customers all day (has been quite busy for the past few days), and I run towards this location so I can get my birth control. 3 ladies are probably in the process of counting inventory or something, and one approaches after I moved to another till. I show her my prescription, she tells me to go to the Drop Off one. Another lady approaches, and here's where my experience turned into an awful end of day.

She looks at my prescription, and goes: "this will be for tomorrow, because we're 15min.away from closing", and this, is where the experience went to the drain. "You got this prescription since September 26, you had all this time to get your medication, but we're closing, so come back tomorrow". I'm holding off as much as I can not to curse at her, that was incredibly rude. She has NO idea what my schedule is like, and I get it people on retail tend to have terrible days, but part of your job is to be professional to customers regardless of your emotions. Had she told me "sorry, we're closing, but please come back tomorrow so I can give you your medication", this wouldn't have been an issue.

It's not like I stormed in, demanded my medication for free and then cursed. I calmly asked for my birth control. Whomever "helped" me today, I hope you have a nice day and truly hope you improve your people skills.

The medical molly cocaine were really good here

i will come back for my next fix very good business

Reading reviews written before, I come to the conclusion that writing another negative review is useless as the situation seems to be the same. So I will not waste my time describing all the situation. In short, I had horrible experience at this branch today. Poor customer service, rude employees, misguiding policies.

I once thought this location was convenient because they are right below my doctor. I couldn't have been more wrong. On multiple occasions the staff was either rude or unhelpful, both on the phone and in person. This included when just visiting for simple refills and involved the pharmacist and especially the staff at the counter. The final nail was when they refused to renew a prescription (standard, non-controlled medication) when I realized I would be short while away for work and offered no suggestions, not even phoning my doctor for a refill, something they offer as a service. Luckily I spoke with another pharmacist at a different location who was more than happy to help me. Judging from the comments and reviews online, this is not a one time incident and has been ongoing. Shoppers should really investigate this store and implement some changes.

I have never been in line longer than 3 minutes at Shoppers Drug mart. Maybe it's my luck, but I really think it is the great staff there.

Not impress with some of the clerk staff in shoppers at downtown location. The paper towels was on sale however the shelf was bare. The first clerk I approach said without hesitation no more left. Then I asked the second clerk where can I get rain check for your out of stock paper towels. The second clerk said I will check downstairs. She came back with boxes of paper towels to fill the shelf. Simply the first clerk is lazy and just wants to get paid doing nothing.

Let’s start by saying the 5 stars is strictly for the beauty boutique.
Living in the area, this is now my go to location since i can walk to it. Shaleena is helpful EVERY SINGLE TIME I COME IN. Regardless if i go in full face of makeup, or i come in bare face, she is there to help and make suggestions, and most importantly she listens to me in what i am looking for. I cannot wait for the new beauty boutique location to open at the end of the month.
I have used the pharmacy, the staff are hit and miss, some were friendly and helpful, others maybe not so much. I have only been there once for pharmacy, but i will come back.

Rude overwhelmed pharmacy staff. Completely unwilling to exercise customer service since its sounds like they're too busy. Didn't see my prescription that had been faxed 1.5 hours earlier and then refused to highgrade the timing so I could pick it up, despite the fact I'm tied up in meetings for the afternoon and its for an infection I need treated immediately. I pulled the prescription and won't go back, ever. Very different from the Lakeview location where I know the pharmacist and customer service is of utmost priority. If they're too busy - deal with it with more staff but don't make it difficult to get a prescription.

Asked to get my prescription transferred to this location because its near me. And the lady on the phone had no idea what i was talking about said i didn't have any prescriptions on file and couldn't do that and was very rude. When i finally explained in more detail she was like OH. People need to listen to the original question and not just assume.

Not only did the pharmacist have her procedures wrong, she was rude to me, my doctor's staff and another Shopper's Drugmart pharmacist. Asked to speak to the Associate (owner) - she passed me to the pharmacist who hung up on me! I'm glad you're busy. Good luck staying so.