Showcase

Completely ruined my Christmas selling me a "New product" I asked if they had anymore water lamp diffusers, they said they did in the back. I get a boxed up product with water stains all over lamp. Used, finger printed. Water holes all plugged with crusty old tap water residue, and old diffuser oil. I would never have boughten a USED AND ABUSED PRODUCT FOR FULL PRICE. Thanks for telling me i was buying a used piece of garbage. I live 3 hours away and cant make it back at all for who knows how long. A joke of a store and a joke of basic customer service.

Overpriced
Bought a squishmallow here for $60
And found the same one at a toy r us for $30

Scam prices

BUYER BEWARE: they hav a little known policy of NO RETURNS for 98% of their items. Receipt doesnt state which. But bychance, most of their items fall under this category. Talked to some pion there who said "He doesnt make the rules".
Next time ill ask to see their business license. I believe these stores are franchises privately owned, thats why this store is so cheap.
GO ELSEWHERE.

Today's experience at Showcase was sour compared to Tuesday when another server was present; this person accused me of being rude and I left without a purchase which I was in the process of making.whilst I may have been short as he was not forthcoming with information on the product of interest to me suggesting that I go and read the information and how he was busy to help me.

The friendliest and most helpful staff in all of Kingsway. These guys will help you in store, or on the phone. They are knowledgeable about the products they sell, AND where to get alternatives if they don't sell the products anymore. I can't say how much I love this store and how well the train and treat the staff. Thank u so much! You guys do a great job.

Absolutely terrible customer service! The male attendant was refusing to accept a return even though I purchased a warranty. Terrible return policy on an item that didn’t work right out of the box.
A ridiculous place to shop.

This place has limited selection, and you won't find out until after the purchase that the items are final sale unless defective. No point on asking for a gift receipt.

Bought Cards from this store, and they are bent, and they don't believe a customer PERIOD. BUYER BE AWARE!

Most nonsense person i have ever met, guy is so stupid. We bought lolly pops in unicorn shape, this stupid person never offered bag and my kid dropped one and this slow speaking person said he cant change coz its food and i dropped on floor. Stupid people first proper service and offer bag to customer. Idiots

Such rude and discriminatory customer service.i was inspecting an item i was going to buy for damage, i wasn’t ripping the package open at all.the employee threatened to call security.i told him i was buying it and he said i had to buy it first, but why would i buy a damaged item.i knew showcase was sketchy with their return and exchange policy so i wanted to be sure of my purchase.he wouldn’t even let me check it.he assumed i was native, i’m filipino.he accused me of stealing a 10 dollar toy.this was so unnecessary.he had no reason to treat me like that, especially with my 9 year old sister with me.i asked politely for his name and he shouted back “what’s your name. ” Then proceeded to say it’s none of my business. Many employees have name tags so he had no reason to react the way he did.and just to top it off, he offered a receipt and i said no thanks, then he insisted on me taking it since security was going around the mall checking “people like me. ” i took a photo of him since he wouldn’t give me his name.be weary of entering the kingsway showcase.

Showed up on Sunday at 11 to return a product and there was nobody there and the store was not open.bad service.

Worst customer service I have ever experienced. Realized the item purchased was damaged as soon as we got home and opened the box. Called immediately and they refused to refund the item despite selling me a damaged item. Completely unacceptable. I’d understand not refunding if the item had been used but it is still in its plastic wrapping and packaging. Do not waste your time or money on their products and poor customer service.

Deadly customer service.tons of variety of things for sale. 5 out of 5 for sure at this location