Sinclair Supply

Both of our furnaces ECM 2.3 Blower Motors stop working so we removed them and brought one of them in. I forget the gentleman's name but knew right away what motor and furnace we had from across the room. He explained that ECM 2.3's were discontinued and that the ones left are really expensive. Then he not only brought the recommended replacement up front but explained exactly how to install it!

When I got home it took 45min to change the motor over and it was extremely surprising how accurate his instructions were. The furnace is up and running again, and we will be back to grab another motor for the other furnace!

Amazing service. Gent helped me with an outdated furnace. Even gave me the parts m
No charge. Best experiance ever, was able to adapt the flame spreader and now heat in the garage again. Cheers.

Customer service and general attitude of staff make you really appreciate the competition. 2 stars because they keep a decent inventory.

All vendors don't have any experience, strange, they are working for many years but they coudnt learn anything, one of them gave me duct tape to be used for hvac furnace, and other guy gave me commercial duct to be used for basement (residential)

The ladies at the customer service counter are two of the rudest employees I have ever encountered. I will never give that business another cent.

I've used this business for over a year, Cal has never let me down. Knowledgeable and always willing to help. If you're having customer service issues maybe ask for him.

Literally the worst customer service I've ever experienced. The counter person continually walking away and berating me as I'm asking questions about the product I'm looking to replace. I will never return and will be sure to tell anyone I talk to about it.

Drastic incompetence.
Ordered parts on a Thursday for a customer who had no heat during -15 C.
Was told parts would be in Monday morning around 11am.
On Monday I wait until noon to call and was told that somebody else made a mistake and they hadn't been ordered they would be in tomorrow around 11am. I have to reiterate this to my customer who is not happy.
Tomorrow comes; I wait until noon with no phone call and call in and am told " I will go look for the parts and I'll get back to you within 20 minutes. An hour goes by and I call in and the guy who did my order is on lunch for another half hour.
At this point i got my boss to call and threaten that we will close our account and MIRACULOUSLY the parts showed up.
Not happy.

Not too nice when your sales guy hangs up on you when you ask questions about furnace parts.ill be taking my business elsewhere.

Regarding the review from 'Alberta Hvac' regarding Rob Savard.

I am the owner of Alberta HVAC Ltd.and I assure you that I, nor anyone else that represents Alberta HVAC posted this comment. My apologies to Rob on behalf of Alberta HVAC for this unfortunate and fraudulent comment.

The staff at Alberta HVAC Ltd.is pleased to work with Rob Savard and will continue to have our business and support.

Joe Baxter
President
Alberta HVAC Ltd.

Not sure about some of the negative reviews i have been dealing with sinclair for about thirty years i find them very good they no their products and i do not find any body rude to deal with maybe sometimes what goes around comes around