SKECHERS Factory Outlet

Had the Slip-On in the Xtra wide size I was looking for and the customer service was excellent. I recommend this store to anyone.

Very friendly staff I enjoyed the experience, Britney helped me and was very helpful with suggesting different shoe options.

I cannot tell you how thrilled I was with the help of Emmy who in my opinion went above and beyond to assist me. Another staff who originally said they were out of stock of the one pair of shoes I wanted. While continuing to shop the clerk told me my alternate choice was also out of my size.
While I continued to shop EMMY (another clerk) approached me and asked if I needed assistance. When I told her I was looking for a specific shoe and was told my size was not in stock, she said she'd check and went to an isle to look and brought back my size! The other clerk only looked at the end display! I let her know the second pair of another style that was also out of stock too, which she was kind enough to call another store which the first clerk never suggested. Emmy had the other store put the pair on hold for me! I know it's her job but honestly she made my day! The other staff while friendly was either new or needed more training. THANK YOU EMMY!

Was elated with all the sales- Reg 60$ paid $20. Cleanest shoe store you will find. Emmy was great. They give you a nylon bag with your purchase

The guy who helped me out was very helpful and gave great customer service. Probably would’ve left without buying if it weren’t for them

Visited the store on Thursday Sept 29 around 3 pm. Was in a super rush to find shoes I could wear to a funeral. The staff jumped to assist me and I was in and out with new shoes in less than 5 minutes. Remarkable staff!

Big store with lots of sale. Too bad couldn't find some sizes for the things I wanted. Friendly staff too and very helpful.

I was recently shopping at this stores July 17th and had the worst experience ever as no one was willing to help and they were not even busy. Anytime I did ask some questions they would rush like they didn’t want to help Me. Made me wonder that it could be closing time.: (but it wasn’t

Very very nice and welcoming staff! They do their best for you. The store is tidy and clean. Shopping is so enjoyable there.

Shifali was Amazing! Her service was top notch and so friendly and professional. She went above and beyond to help me with my purchase and totally made my day. Fantastic experience! Found out she was the Manager and she was the best Manager I have ever dealt with! Thanks for being so awesome!

I shopped at Capilano Sketchers yesterday with my 92 year old mom who has physical and cognitive challenges. Our salesclerk, Emmy, was amazing, kind and patient. She helped mom find a pair of shoes that she liked so much she insisted on wearing them home. Thank you Emmy. Your service far exceeded expectations!

I came in recently and received excellent customer service from Keir and Emmy in helping me with my visit. I was able to find everything I needed at an amazing price. I will definitely stop by again soon, the store and the people are great!

This place is a hidden gem of sketchers. I cant say they are better priced, but they will price match other sketchers prices & you can return your online purchases here.

I went in looking for one line of Womens shoe, and they had it in 8 colours. Almost got the second colour there; but after speaking with a sales associate about being able to return the colour I saw online there. Figured I would go that route.

The staff here are amazing! They stuck with my mom and I throughout our search for the perfect runners. I cannot recommend this store more.

Amazing service! I was in with the family to get new shoes for all of us. The team went above and beyond to help us find sizes and the right fit. Thank you to Sean, Emme, Keiran. You guys are amazing! I will definitely be back again for the great quality shoes and service.