Sleep Country Canada

Edit: the mattress has finally arrived, but after waiting 2mths i still have to pay an exchange fee for the Simba to be picked up and the original mattress to be delivered.side note, do not purchase Simba, it will begin to sag immediately, no contouring or back support.

I've called 10 times in 3 days with no answer. Called customer service yesterday to see if they can update me on the arrival of my mattress, apparently she was unable to see what was going on with the order and said she'd email the salesman to reach out to me, haven't heard anything yet. I purchased a mattress and accessories on Aug 6th or 7th, received the accessories but not the mattress, due to shipping issues. After about 4 weeks maybe, I was offered to exchange the mattress for something in stock (Simba). After 4 or 5 days, I called the salesman to say that I don't like the Simba and still want my original mattress (Casper) and to return the Simba. He said he was unsure of the wait time but we could swap the mattresses and he would keep an eye on my order. A few weeks went by with no word, which brings me to having called myself, 10 times, with no answer.

Bought my 2nd mattress from this location. It was a great experience dealing with Daniel and the mattress is exactly what I was looking for Thank you Daniel!

Went in to purchase a new pillow as I was suffering from neck and back pain and headaches. The fellow there suggested I try the "purple" pillow. It takes a bit of getting used to. Day 1 I woke up to less pain, day 2 slept better, now day 3 and woke up feeling absolutely wonderful! No more pain in neck or back and no headache! It's amazing what the right pillow can do, oh I am a side sleeper so he suggested the right one. I was used to buying cheaper pillows from Superstore, Costco, Bed Bath and Beyond until a friend said I need to spend $$$ for a good quality pillow, it wasn't cheap and I'm glad I took the advice
Highly suggest the Purple Pillow.

Really good experience buying my Purple mattress from thr 97th street location. Super nice salesman, knowledgeable and did everything he could to answer all my questions. Great return policy if you don't like what you purchased too which makes it a lot easier to make the decision. Thank you and I love my new mattress.

Purchased a mattress and box spring at this location on two separate occasions. Staff are very helpful in finding exactly what you need, and are not pushy at all. Delivery was very good as well. Highly recommended.

We purchased 2 mattresses, one box spring and one bed platform. Our salesman Daniel was extremely helpful with the details and comfort levels of the mattresses. Daniel was very professional and assisted with our needs We would highly recommend this Sleep Country location (97 Street) and the expertise of Daniel.

Good service. I asked a LOT of questions and got all the answers. Very quiet store. We are happy with our purchase.

My experience buying my Purple Mattress with the help of Daniel was excellent. He was knowledgeable and helpful.and OMG do I ever Love this mattress!

The mattress was on back order for 2 months once he got the bed it took a couple nights to get used to it.