South Trail Kia

Everyone is very helpful especially to mr Yu Mu and mr Vincent, Thanks to them for helping me to get into new vehicle.

Always have a amazing experience when I visit here and the staff are so nice and welcoming

Visited the South Kia dealership today for EV 6 test deive. Sales person asked me if I want a test drive in this cold weather they needed to pull a Credit Check. I am so surprised and dissatisfied that service.

The whole team at South Trail is amazing but Kyle Orchard was a great salesman! I’ve never had to order a car and he kept me so well updated on its location and made the whole process much easier than it should’ve been! Would definitely purchase from here again.

Had a great experience here. We had never bought a new vehicle before and Kramer and Kyle made the process so simple. We were worried that a new Kia Seltos would be outside of our price range but we found a great deal. Kyle was very patient with our weekly updates about the car. We could not be happier. We also love the colour

As a woman, I have to say, I was treated respectfully and equally from the moment I walked in to the moment I drove away. Between Kramer to Michelle and the delivery guy (Joe?), they were all a lot of fun and had an amazing positive experience!

Purchasing our Kia Seltos from South Trail Kia was a very positive experience for my adult daughters and I. We want to especially commend Joe Jimenco who's sincere, well informed, patient and straight forward demeanor we appreciated very much. He went above and beyond by delivering the car to my home. We found as well the stuff of the finance and service departments straight forward, helpful and no pressure approach.
We would certainly purchase here again.

Got an appointment within a week of calling and my car was ready before noon. When I picked it up it was fast and very well priced for an oil change. I asked for help with my starter and the lady helping me was great! I have gone back multiple times and the service is still the same excellent service. I would highly recommend going to see them for all of your service needs!

KYLE ORCHARD WAS THE ABSOLUTE BEST PERSON TO DEAL WITH AT SOUTH TRAIL KIA. HE IS SO PROFESSIONAL AND AN ABSOLUTE DREAM TO WORK WITH. I WOULD HIGHLY RECOMMEND HIM TO ANYONE WHO WANTS A NEW VEHICLE! THANKS KYLE: D

Yesterday I had an emergency with my 2019 Stinger. A 5/16th J bolt punctured my left rear tire. Being close to South Trail Kia I popped in. I was met with a smile by a lovely, knowledgeable and accommodating Denise, the service writer. What a pleasure to meet such a wonderful person in a time of so much negativity. She got my car in almost immediately, but it was determined the damage was too extensive to repair. So she got another wonderful lady, a lube technician by the name of Jocelyn to take time to drive me home to get another set of tires to replace all 4. This is above and beyond any service expected. Within a couple of hours, no appointment made, the car was sitting on its new rubber and to top it off, they had washed my car before returning it. The bill was negligible and again a complete surprise. I did speak with the service Mgr, Dave, also smiling, accommodating and very knowledgeable to let him know how wonderful my experience had been with his people. I will be returning to South Trail Kia for all my automotive needs and will let everyone I know, this is a dealership you can trust and more importantly enjoy. Denise, Jocelyn and Dave, thank you for the truly wonderful experience. I will not forget you guys.
PS, even Shelby the cashier was so pleasant.

Jim Grant a very grateful senior.

Highly recommend this dealership and Kyle Orchard as a sales person. He was very friendly and worked hard to get us the best deal on our vehicle. When it comes time to get a different vehicle I will definitely come back and use kyle again.

Dealership isn't the same it used to be when it first opened. I won't be buying my next Kia or servicing here no more.

The team at South Trail Kia is amazing! I worked with Pavlo in sales and Serge in finance and they made the whole process of getting our new car smooth and easy. It was an enjoyable experience and I would recommend these guys to anyone looking to buy a new Kia. Thank you for all your work and an awesome experience.

Booked my car in for a diagnostic issue. Was a long a painful process but regardless services rendered where services rendered. The issue all become apparent when talking to the service manager David about billing concerns. David decided to escalate the issue himself by accusing me the customer for talking disrespectfully to the girl behind the counter that I had no issues with and was quite pleasant the entire time to deal with (shelby, great work you deserve a raise) David then accused me and decided to get up into my face 6 inches away and pointing his fingers in my face telling me what a terrible person i was and not to talk to him how i was. I asked to speak with another manager about davids actions and the new manager seemed concerned but not fully. Seems like managers at south trail kia need to go through a little more training before they have aggravated assault charges filed against them for letting their emotions get in the way of business.

Service rep said 45$ for seasonal tire swap. Final total included 7$ more for “shop supplies”. This the second time I have done a tire swap at KIA and the second time I have been extra/charged like this. If this is a standard charge, tell people up front. Otherwise everything fine.

My experience with South Trail Kia was amazing. People who really care about you, who is willing to work out the best deal for you. I just got my new van there and they made me feel comfortable in my decision. Ryan and Ha were great to work with people who are honest, and humble, and willing to make things work. Great place to go to if you are looking for a dealership that has good integrity, who are honest, and a dealership that has a client first mentality.

It was our first time at a dealership and Kramer at South Trail Kia made us feel like we had been there a hundred times before. He made our worries disappear
and had us leaving that same day with a smile and a very reliable vehicle that was almost exactly what we wanted. With a family of four and a large dog this is the perfect SUV for us.

Denise was more than accommodating, even though I needed a little extra support during my last visit. Highly recommend. Ask for Denise. ️

Tony was extremely helpful and patience with our circumstances. I felt no pressure to buy right away, rather the opposite, too make sure of what I needed to have and find the right fit. I would highly recommend Tony and the Kia team for a great experience!

Service used to be good but lately it is anything but. Simple things that were supposed to be done weren't and as a result I was left with having to bring my vehicle back for a second appointment to complete the work that I initially paid for. Follow up on 2 seperate warranty inquiries have been ignored repeatedly and it has taken multiple phone calls to get issues addressed. I am very disappointed with the poor customer service.

Went in for warranty service and ended up getting quoted close to $2500 worth of work they wanted to do for no reason. Only thing that may actually need doing is a brake replacement, which can be done for much less money elsewhere.

Got me in quickly, checked what they said they would and finished the job as advised. They always forget to reset my headlight setting to Auto and I always remember to check for it when I pick up my washed car. Fair trade.

Tony was a great sales man! Super friendly honest and did alot to help us try to find the right vehicle.

Helpful friendly staff who are passionate about their product. Delays with respect to receiving the vehicle but this was hardly the local branch staffs fault given the local and global circumstances regarding the wild fires, pandemic, etc. Ryan and Serge are particularly awesome.

My experience at South Trail Kia was outstanding. The staff could not have been more helpful or accommodating. I would definitely recommend this dealership and when my lease is up, I fully intend to continue my relationship with South Trail Kia. If you are looking for personalized service, I highly recommend the salesperson I worked with, Joe. Serge in finance was also tremendous as he worked quickly and efficiently to help me drive my new car away in under 48 hours from the test drive. Thank you to the team at South Trail Kia, who were competent, effective, available and very respectful. You have a new life-long customer!

Overall good experience at South Trail Kia. I purchased a trade-in car from their location and Kyle Orchard made the process clear and smooth. He went above and beyond in customer service when there was an issue that needed to be resolved in my vehicle after purchase, which was really great.

I would recommend South Trail Kia, as they seem very honest and up front - which makes a big difference to customers in the long run.

Nice dealership with professional staff. This made buying a new car a pleasant experience. Everyone comments on how nice the car looks and it is a very comfortable ride. Look forward to driving it for years to come. Recommend this dealership if you are looking for a new vehicle.

Very disappointed with my detailing service. Not worth the time and cost. They had the car 24 hrs. I won’t be going there again for any services. My car was dirty, but I could go to bubbles and get the same quality of work for a third of the price or less.

Have been through hell trying to work with this dealership, no one communicates, you get told 3 different things every-time you call and I'm getting very frustrated.

I will preface my review by mentioning i waited over a year to get a new vehicle due to bad experiences at other dealerships.

I had the pleasure of dealing with Alexandru Batog (Sales) and Shimpei Kobayashi (Financing) over at South Trail Kia during the purchase of my 2022 Kia Seltos.

Alexandru was extremely friendly and willing to take the time to discuss every feature of the vehicle. Alexandru answered every one of my questions without ever making me feel the least bit pressured.

During the process of purchasing my vehicle we were also assisted by Shimpei Kobayashi in regards to the the different financing and leasing options available to me. Shimpei Kobayashi was able to assist me with finding an aesthetic warranty that will keep my vehicle looking fresh and new in the years to come.

I strongly recommend anyone who’s ever in the market for a new vehicle reach out to Alexandru Batog and Shimpei Kobayashi for a stress free pressure free seamless experience as i will for my future vehicle needs.

I recently purchased a new Kia Seltos from Omar Rayman at South trail Kia and I couldn't be happier! He was very knowledgeable and did not pressure me at all. I would definitely buy another car from him. The team at South Trail were all very nice and helpful 10/10.

Zero stars should be available. Negotiated a deal in good faith via telephone. We had a deal, then they sold the vehicle while I was making my way to the dealership to finalize the credit app and pay the deposit. AFTER they put $1K on my card they told me that they sold the vehicle to someone else 20 minutes ago. Unbelievably unethical. We will never deal with them or their affiliated dealerships.

I had a bad buying experience here, bought a used 2017 hyundai Sante fe sport, 2 years later I'm having issues with the engine burning oil like crazy.having to add a litre of oil every 500km

I had the worst experience in my life buying car here. They sold me a car with a damage part and am trying to get a solution with them since Mai. Take care when you are dealing with them.they gave just blabla.no help no resolution.

Pay attention when you buy from them. I have experienced the worst experience in buying car in my life. They sold me a new car with crack and they refuse resolve the problem with me. I tried to reach out to the head office.same reply

Great service. Came in for a rock chip repair and I was in and out in under 30 minutes. Staff were amazing and the waiting area is perfect

I had an excellent 1st time leasing a car experience: Clear and honest explanation, looking for the best interest of the customer. Great car delivery with a lot of insides and details. Overall a great experience!

Was able to trade in my truck for a new 2022 Sportage. Both the sales person and financial manager was super friendly and very helpful. No pressure to buy and they where so informative!

Could rate this dealer negative stars if I could! The salesperson we encountered- Ryan, was the worst car salesman we had ever met. He was pushy, annoying, and never listened to nor cared for what we were in the market for. Not only that but this dealership is incredibly overpriced, he kept pushing an Alberta weather package for over $4,500 when other delars offered the same package much cheaper at $1,500. If on the market for a kia do not go here.

Finance Manager Shimpei did not get back to me about this issue after two weeks and i’m giving all thumbs down for this Kia Branch the Finance Manager’s Shimpei, Serge and Steve who was on sales and of course whoever is responding to this reviews, your not doing your good job well! Adios

Tried to call Shimpei on my soonest convenient time but was not answered today 05-August, left a message but was not called back yet…

This is my first time to loan a car since we arrived in Canada last 2015, i bought a pre owned car, the Finance Manager Serge and Shimpei were not transparent about the interest rates and the add on warranty w/c was $2500. At first there was deceit already, the instalment price was based on the price that has the add on warranty and they did not tell me over the phone and even at the last part of our conversation when i was about to get the Unit, they still lie to me about the interest rate.i was also given a waiver that says they didn’t push the warranty add on for me to be able to get the car but was it always in the amount of the loan at the first time they told me about the instalment rates and i wasn’t told that i can choose not to get that warranty. I have checked the reviews which says good things about Kia South Trail but why did i get a bad misrepresentation about the Branch? I won’t recommend this Kia Branch. Definitely first impressions last that’s why i won’t come back here…. GFY

Normal service, maybe the lady was having an off day. But all the rest was normal. The good thing is that the waiting area was open and if you wanted a coffee you could go get a cup to another place, that was their pandemic protocol for coffee hehehhe. The place was very neat and clean in general

We purchased a preowned Tesla model S from this Kia dealership. Steve Hwang was our sale rep. He was very friendly to deal with. The purchase experience was very pleasant and transaction went smoothly. There were a couple cosmetic repairs outstanding when we picked up the car but it was communicated to me the reasons why. Since it’s a Tesla, all parts and service has to be done through Tesla. There were a list of things that they promised to do and they completed them all!

Thank you Steve for going above and beyond in every aspect to ensure we’re happy with our purchase.

Thank you Kia for the pleasant buying experience!

They were friendly and kind, however they weren’t clear about cost. They didn’t mention once that if the problem wasn’t covered by warranty I’d have to pay $88 for their time just to diagnose the problem (that there apparently wasn’t a problem, the person who did my oil change was apparently wrong.) - I was frustrated with how I was trying to ask questions but they didn’t make the possibility of a cost clear at all.

Very friendly and know what they are talking about. Always willing to listen their customers and try their best to bring the fantastic result. Highly recommend! Do not hesitate to ask for Hayoung Lee or Steve Hwang.

Just had the KIA in for a checkup and detailing. Denise in service was very friendly and helpful. We were able to bring the car in earlier than scheduled and everything worked out great. I like the way KIA emailed me a recap of the free inspection so I could see what needed to be done. I could also choose which items I wanted them to complete or not. The detailing package was fairly priced and they did a good job overall.

I recently purchased a brand new Kia at South Trail Kia and I am telling you the service was IMPECCABLE! I would recommend anyone looking to purchase a new vehicle to go check it out! A big thank you to Marc and Serge for making it seamless and such a positive experience. I got exactly what I was looking for and they gained a customer for life! When I picked up my new car Kyle was awesome as well! We went through all the features so I wasn’t leaving with any questions! THANK YOU!

I went for bearing change. Looks like work done ok. But the lady in service who takes your key is very arrogant. No smile or consideration for requests made. I went there few times and after seeing her went to neighbor Nissan for oil change. Please look into this.

I stopped in without an appointment to have a systems check light addressed. The service department found the issue and was able to replace a sensor while I waited. Grateful this was resolved immediately!

The service is always awesome when get my car serviced. However this time I had a burnt out tail light bulb and I had it replaced. When I looked over my bill I found a labour charge of 43 dollars to replace a 5 dollar bulb. Had I know I was being charged a half labour I would have replaced the bulb myself. I contacted the service rep and have not heard back
DISAPPOINTING. TO SAY THE LEAST

Absolutely horrible service with South Trail Kia. They over promised and under delivered 100%. Once I ordered my 2021 Kia K5 I was left in the wind and had to wait over 11 weeks. They promised me a date the car would arrive not once but twice and both times went back on their promises and played me around the entire time. Even up to the point of sending in an email to cancel my order and demand my deposit back they never even replied to my email or returned my calls! Appalling service.

Great service all around. Really impressed with the people in sales, service and financing. Ask for Kyle if you're in the market

Very good experience. Jeff Kramer went out of his way to help us get the car. We loved everything about the way our needs were met. Thank you for great service

I didn’t buy a car from south trail Kia, as I ended up buying my cousin’s car. But I can assure you that Pavlo is a great and polite sales man. He does not pressure anyone and will follow up with you even after you come and see him. He is truly professional. I highly recommend dealing with Pavlo at south trial Kia.

I was very happy with the service that I got. I really like the vehicle that I got it is 2021 Kia Sportage. It is very nice to drive. The vehicle is top notch on technology everything is easy to use in the vehicle and my experience with South trail Kia was very great. I rate them 10out 10. Thank you guys.

I’d been looking for a car for two months and finally saw the perfect 2013 Kia Rio LX. I worked with Alex Batog, who made the sale super easy and not scary at all (which is what I thought it would be). The car was warmed up and ready for a test drive the moment our appointment started. During the test drive there was a funny sound being made, so Alex made sure to have the mechanic take a look at it. They found the problem and fixed the noise, then I took the car into a third-party mechanic for a pre-purchase inspection. The mechanic found something near the brakes that needed to be lubricated, and when I brought it into Alex he had services fix it right away. The detailing was wonderful as well. I was disappointed the car didn’t come with a spare tire or tire repair kit, but Alex found one for me at no extra cost. This was a really smooth sale considering how terrified I was of making a (big for me) purchase. I highly recommend South Trail Kia, and suggest you request Alex Batog by name!

I had great service while purchasing my new telluride.
This dealership followed all Covid protocols, but it didn’t feel difficult to make an appointment for multiple test drives, or a meeting with a salesperson. I dealt with Edgard, and he was happy to answer all my questions without being overly pushy. My car arrived many weeks ahead of schedule and I’m very happy!

I took my Kia Optima Hybrid in for regular maintenance. I was assisted by Dan and a couple other gentlemen. Very smooth service, all COVID precautions followed and fast! I dropped my car off at 8: 00 a.m. And by lunch it was ready to be picked up; maintenance and detailing complete! Thanks so much South Trail Kia.

Excellent customer service from the moment we stepped on the lot! KJ was very attentive and really listened to what we were looking for. We really felt like KJ, and the entire South Trail Kia team, bent over backwards for us.

Deepak was also a pleasure to deal with. He made the entire finance process very laid back and worry free!

We loved our entire experience and of course love our new car! Thank you to the entire team at South Trail Kia! We will definitely be recommending you to all of our friends & family.

Steph & Melony

Matt was amazingly patient with me. I can be a high needs, high maintenance customer and he was always willing to take the time I needed, answered my questions and then give me time to make decisions. I never felt rushed or felt pressure to sign before I was ready. Thank you, Matt and loving my K5 GT!

Best car dealership in Calgary! Felipe Pacheco is the best car specialist and with Kramer they found the perfect car that fulfilled my expectations, budget and personality. I couldn't be happier and satisfied.
They don't only sell a car, they care about our needs being met. It's not about a deal, it's about an outstanding customer-company relationship.
Thank you South Trail Kia and thank you Felipe and Kramer for being such great professionals whom everyone should learn from! Was a privilege having business with you.

Excellent people to deal with from start to finish. Edgard is an excellent sales representative.
Not the usual games from a car dealership.

The service was done in a timely manner. And they washed and sanitized the car prior to pickup. Thanks!

James Park was fantastic. He really went out of his way to accommodate me and put me in a car that best suited my budget. I am very happy with the service at South Trail Kia and am extremely likely to make my next vehicle purchase with them as well. I would recommend them to anyone.

Great experience with both sales and finance! Shoutout to Matthew for being transparent and providing great service. Never felt pressured to make the purchase, and finance was straight forward without throwing in hidden fees. Glad I made the purchase here.

I had a very pleasant experience at South Trail Kia. Felipe Pacheco helped me a lot through this purchase. Always available for clarifying information and helping me make the best choice. He was very honest and transparent with me throughout the entire process. The finance manager Serge was also very helpful in the closing processes of the purchase.
The dealership follows all COVID protocols and we felt very safe while there.
We are loving the car and would recommend South Trail Kia for everyone!

Kaitlyn was amazing at the service side of things. While I waited I also got to experience a bit of the Sales side of the dealership and I was quite dissatisfied with the experience esp with James P. Customer service has some room for improvement for him.

If you're in the market for a new vehicle, you need to stop by South Trail Kia, and talk with Matthew St. Lewis. His passion, enthusiasm, professionalism, and thoroughness explaining the features provided us with a great experience. He spent a lot of time going through the new features so we were comfortable with them when we left the dealership on our test drives. My wife and I are thankful and lucky we had Matthew as our salesperson, as past experiences at other dealerships have left us needing more.

I am very disappointed with this dealership. I saw add on Facebook by sales man Edger (my best guess with name). Asking price is about 17000 for Hyundai Santa fe. I offer him 16000. He agreed and told me come to dealership. We went there and after spending around 1.5 hours, the sales man and manager told to me that Edger mistakenly priced wrong on Facebook. The actual price is 18000.but we will take 17000 from you. I denied and come back home.after 2 weeks wait and check their price from Edger and still 17000. So they waste my 3 hours include travel because of lie of that dealership. So please care full about their wording. They don't own their promise or wordings.

Not overly impressed currently. A month ago I purchased a used vehicle from South trail KIA. We received awesome service when we first went in, We were greeted immediately and the purchase process was smooth. We test drove the vehicle and it drove awesome. No issues at all it seemed. It had low kms looked like a great purchase at the time. The financing process went great. Kramer was amazing, as a matter of fact probably the only person there that treated us well after the purchase was complete. Fast forward to 2 days after purchase. Brakes started to squeal like crazy (I have video proof of this) we were told to bring the vehicle back in for them to fix it. Apparently the brakes and rotors were done by them before we purchased the vehicle. Brought the vehicle in, they took a look at it, told me they washed the brakes off and they were good and not squealing. Gave me some excuse about the salt that calgary uses on the roads causes it to happen even though they had Apparently just put new brakes on and I had only driven it a couple of days. I have also never had a vehicle do this in all the years I have driven on Calgary roads. So I took the vehicle back and within a day it was squealing again. I was told to bring the vehicle back in again, however this time I was asked for video proof as of course the vehicle didn't make a sound when I brought it back. I provided the video proof and had to show up at the dealership to get an answer to my email. They took the vehicle back and gave me a loaner vehicle until they had it fixed which I was appreciative of. They called me a couple of days later to pick up the vehicle as they stated they put brand new brakes on and did a full brake service. Great! I went right in and picked up the vehicle. I was however a bit suspicious as there was no paperwork for the work they did, but I gave them the benefit of the doubt and took the vehicle. Low and behold, its been a few weeks and the vehicle is now squealing again. I'm not too sure what it's going to take to get this vehicle fixed properly. This isn't even to mention the problems that were not disclosed to us when we were purchasing the vehicle, example the giant crack/hole in the back door panel which I didn't see because we didn't look straight up when we looked initially, or the fact that the speakers in the vehicle are blown. The only damage disclosed was the dents in the hood. I feel seriously duped and that I'm now paying $30,000 for a junk car thats always going to squeal and have issues. I went to a dealer to avoid this from a private sale as I have had zero luck with that as well. Now here I am again. Awesome! Do yourself a favor and DO NOT GET YOUR VEHICLE SERVICED HERE! The whole time all of this was happening they just seemed annoyed with us coming in. It was not a comfortable experience. I didn't want to be there any more than they wanted me there. If this would have been fixed from the beginning, I would never have had to return. The only reason I gave 2 stars is because Kramer was awesome! He was the only one that actually a helped us!

Excellent service. On time, courteous, friendly experience start to finish. And definately in keeping with all Covid protocols. Well done South trail Kia.

I am reviewing Service department here. The manager, Tyler is phenomenal, he is really caring, responsible, honest and will go above and beyond for the customers. He deserves a big raise. I have been dealing with the various dealerships over the years but never met anyone like him. Superb service. Tara is very good too as well as shuttle drivers Steve and Murry. I also would like to add that Kaitlyn is absolutely amazing! She is always super helpful and always gives good recommendation and advice. Always super friendly and highly professional.

Had some service done @ South Trail KIA today. Very courteous and knowledgeable service rep and manager. Recommend South Trail Kia for your KIA service in Calgary

Al Grant

Great service and selection, very knowledgeable staff. The Parts department is among the very best I’ve ever had the pleasure of dealing with. The service department has always delivered better than expected. I would 100% recommend South Trail Kia.