I just purchased my second Royal cargo car trailer and had a issue with them using the wrong size carriage bolts on the D rings, which made them almost impossible to get out as I needed to move them to a different spot. I contacted them by email and never did hear back from them, not great customer service.other than that pretty satisfied with the Trailer/Trailer’s
Southland makes some amazing trailers, but what sets them apart is the help you receive after the sale is done, been working with James Salter for some parts and service and he has been very knowledgeable and very efficient. Highly recommend this company for your next trailer, and kudos to their team on continuing to provide industry leading standards not just in trailers but parts and service as well.
I own 2 Southland trailers. One SL510-7K and one SL14-16KHD. Both trailers are an excellent value. The design, materials, and features are what sets these trailers apart from the rest. I want to give a special "thanks" to Ryan Sailer who really helped me out on the purchase of the second trailer.
Very professional! Great people. And at Western Mitch and Kadon help a lot and explained the great things about this business. Great Trailer as well great products.
Amazing customer service! Definitely hit these guys up the next time you need a trailer. They are very educated and will help with everything you need.
Invading the united states with cheap trailers. Don’t buy southland trailers through auction since you can’t go to Canada for warranty work. How would you feel if we sent US built models to Alberta and sold for cheaper too. DONT BUY SOUTHLAND Stop Filling Rb Auctions with your junk
I purchased a new dump trailer. The brakes failed within the first year causing an accident. Southland would not stand behind the warranty, and would not provide any help in repairing the trailer. For customer service, I give them one star. Other than that, I really liked the trailer, but haven't been able to use it now for over a year. I haven't even been able to get them to sell me the new axels that I need to put it back together. It bent both axel spindles when it turned over with a load on it.
I used a Southland trailer on my latest project and the construction and the durability of the materials used to make the trailer was exceptional! Even in the wind we have in southern Alberta the trailer doors were held securely open while loading and unloading my materials and tools.