Sport Chek

Frustrating. Nice store in the mall with a decent selection. However staff generally uninterested in helping you. I have tried several times to get help with no success.
Recently I wanted help finding an item for travelling I approached 3 employees who were standing chatting they simply told me to look it up online and went back to chatting. I asked if they could direct me they just pointed to the signs. This is the common occurrence. I will just order online I guess

Terrible floor employees. Went to pick up an online order and waited 45 minutes on the floor. The front check out kept buzzing the sales people upstairs to bring it down who confirmed they would and NOTHING. I’m 8 months pregnant and left. Pre paid and everything. What a joke. No one would bring it down yet 10 sales people walking by me with nothing going on. Email said ready for pickup. Terrible location avoid.

Really bad customer service. Lots of delays specially for bike purchases and installs. Add to that this store is better called a TRY it then go order it online because they never have stock.

Long line ups constantly. The checkout staff works extremely slow and I have had to tell them multiple times to just scan the clothes and not worry about folding them. Then when you pay, they ask you a bunch of questions, But all you want to do is pay for your items and LEAVE.

Where do I start. The staff avoids you, The store is a complete mess and when you find a good staff member they are so bogged down with work that you do not wanna disturb them. Also I am pretty sure at this point the floor at the Fort McMurry location is all gum and other sticky substances.

Friendly staff and good looking store over all very neat and tidy tho they open a bit late especially if you work nights and need to quickly buy something before you go home to sleep but over all great location

Preety good during sale events n stuff, usually hard to find staff and mostly all left handed items in golf. Can never find a good right hand club or putter either they don't have it at the moment or out of stock. Thus the 3 stars, only because of the efforts of the small staff that work here.

I was given some of the most laughable service I've ever received at a Sports check last week. All I needed was one item and I was left alone for 45 minutes just to find out that they didn't have my size when the online store said that they had my size but Low in Stock. After this little frenzy, I was trying to get in contact with a worker who was in the area and he magically disappeared. I walked to the other side of the store to find a worker and asked for some help to find an associate to help me find another item. After the nice lady called asking for assistance, the individual was still no where to be found after 10 minutes. I wasted my time in this establishment and I don't think I would want to walk into this building again

We had a great shopping experience at Sport Chek (Peter Pond Mall), in Fort McMurray, AB.

The staff were friendly, not aggressive, and were always available to help/answer questions, when we needed them.

Sport Chek has many fashionable/durable/long-lasting/quality/name brand products/items to choose from. Sure you can get cheaper items, elsewhere, but at SPOT Chek you are paying for quality and the items will last much longer than a cheaper/lower-quality version, purchased elsewhere.

There were no agressive sales people, pressuring us to buy something. We took our time, walked around lots and looked at many items.

There was a short wait at the Cashier, while the person ahead of us was being served. The wait was nothing serious, maybe 5 mins.

The Cashier was very friendly and professional. She folded every piece of clothing, and neatly placed the items in a heavy-duty shopping bag. We were given the option of printed, or emailed, receipt. We chose printed, received our items and receipt, and we were on our way.

My Fiance and I, really enjoyed shopping, at Sport Chek, that day, and we got a few great deals.

Good job Sport Chek

Spot check fort mcmurray customer service.maybe
It's like the customers and staff are in a game of hide and seek that the customers aren't aware of

The cashier Miss Jennifer Lee helped me achieve my dreams! I dreamt about buying these adidas running shoes and I called to see if they had it in stock and she told me they had it. I came in and purchased right away, she helped me so much! Thanks you Jennifer

I tried to place an order online for a pair of adidas shoes and the website showed it was low on stock. So I decided to call the store and confirm if they do have it in stock. The male sales associate from footwear confirmed the shoes were in stock and I could come and pick it up in an hour. He asked my name to put a hold on my order. I was at the store in an hour and I waited at the check out for half an hour for them to find the shoes that were put on hold under my name. Then I was made to wait another half an hour at the footwear for them to find the shoes. I was told to provide the item description number by the female associate at footwear. After another 15 min wait she couldn't find the shoes. Then I was introduced to the manager to raise my concern. The manager didn't show any sort of respect neither any sort of responsibility for wasting my 2 hours at this store. All she said was they likely have it packed in the inventory but can't sell it now. I was willing to pay upfront for the shoes so that sport check might show some responsibility when I come next time to pick up my shoes. She was not willing to do that and neither was she helpful in any regard. I was advised by the manager to go through the same circus next time which I am not willing to do, since I don't want to look like a fool myself and waste my 2 hrs on something so useless.
Reply to owner: I already submitted my review at the link provided. That was the first thing I did after coming out of your store.

Terrible customer service! Waiting in the shoe department for almost 10 minutes then went searching for an employee. There was at least 10 people working upstairs and none in the shoe section. Finally found someone and she said she would go in the back to find someone. In the meantime 3 more employees walked right by. 2 people came out of the back and walked right past us so after 20+ minutes of waiting for someone to help us get the right size we put the shoe we wanted down and walked out. This is the reason people shop online.

Usually footwear here is the absolute worst service in fort mac but David was quick polite and friendly 10/10

Such great service from the staff specially from the manager Nikki. She Helped me out with my kids skates return. Made it very easy to get some new skates for my boys.

It seems that since covid that the Fort McMurray store may be going out of business? There is not a lot of selection and they were running this family and friends promotion so we went in and the girls working the register acted like they new nothing about it!

Worked Here for 2 Years in the service shop. Enjoyed every moment of it. My co-workers and the good atmosphere made it very enjoyable to work for the most part. Selection is also excellent considering how far North we are.

Filthy dirty, don't think the floors have been cleaned since it opened.tags all over the floor. Dirty.

With long lines, difficulty at check out, lack of help from store employees, and merchandise that seems all over the place, I was left going online to purchase during the Family and Friends event. I really do try and buy local but this place makes it near impossible to do so. I am afraid this place will go the way of the Dodo if it does not get its act together. Let's face it, Peter Pond Mall was never really that good, but as of late, it's horrible.

Horrible line ups, in the Fort McMurray location. Cash closed upstair all the time & 1 cash operating downstairs and huge line up. Informed staff but no one seems to care. My shopping is just about over at Sport Check

My wife and i both called to inquire on the availability of Sunshine Super passes. After each spending almost 15 minutes on hold. I could hear then pick up the line and actually hang up. This is poor customer service. After calling back they tell me they arent sure if they have it or not.

In this store you can feel the spirit of collaboration between coworkers, in some opportunities you may not get the item you are looking for even, you always get the form of support from any of the workers, it is important to feel that support of the staff from this or any other store, in particular I have never had a bad experience here. Keep in that way.

The line up is ridiculous, only one cash open at the Fort McMurray location. I foresee my sportchek shopping online from now on

Slowest most incompetent cashier's absolutely no one working the floor in the places in the utter disarray

Store is untidy, employees seam to lack information on the products, and lack of products. Told me my skates were going to be sharpened at a specific time went there and they were not even touched, then told maybe by tomorrow. I don't go there often maybe twice a year most times I can find what I need at canadian tire for a way better price, a few times the same item at canadian tire for almost half the price, it's my last option store and I leave usually disappointed.

I wish I could give a lower rating. Staff is useless. Trying to find youth size skates staff kept telling me junior 1 is the smallest size. As I’m holding a skate off the wall that is youth 12. Had to walk out no staff anywhere line ups 30 people long with 1 person working. Crazy

I walked into this place trying to buy a pair of shoes for winter and they had one clerk trying to handle the whole shoe selection. He was dealing with way to many customers than he could really handle. I waited patiently to ask for shoes in my size and it took him a while to get a pair.

When I tried it on I realized he had tried to pass off the demo shoe as a new stock. Kinda insulting to my intelligence to think that I wouldn't notice a shoe I was holding in my hands 5 minutes ago.

I get it was busy, but there's no need to be deceitful. At least tell me it was the last pair.

Ordered the shoes online. Hope I never have to go back there.

Very poor customer service and not willing to help out. The associate working shoes was very rude

Staff was quick to help but management wasn't quick to open another till. There was only one till open in the whole store and a line up.

Went in looking for a certain snowsuit for my daughter. She went out back and looked for it because it wasn't on the shelf yet. She spoke to me as a real person, mom to mom, about sizing and how it will fit by the end of the winter. Highly recommend Nadine at the Fort McMurray Sport Chek!

Bought Fitbit. Love product from day one. It is helping me a lot to keep moving. I try to do so much steps and is motivating me a lot. Very user friendly, lots of functions. Very good quality product. Price is reasonable and worth spending for long term benefit. Bought few more for family members. Staffs at this store are very friendly, knowledgeable for the products and helps are there always. Highly recommend others to buy products from here.

I shopped at the Fort McMurray Sport Chek a couple of days ago and I had an amazing experience. I was greeted by a girl named Sarah and she quickly helped me find just what I was looking for. When they didn't have it in store she ordered it online and it is being shipped to my house. After she ordered my clothes she asked me if I needed help with anything else. Thanks again to Sarah for exceptional customer service!

I just spent 45min going through shirts tags sale price same as the regular price.

Racks saying take 50% off regular price.

Get to the cashier downstairs explained that your sales tags are same price as reg price.
Instead.all she did was scan the bar said whatever comes up on the bar code is the correct price. No that's not how it works in every case.
Explained 2 shorts were 50% per the sign upstairs scans the barcode tells me there Is sale price.

Dropped all the t-shirts with cashier and said this was the most frustrating shopping experience I ever had here. The cashier should had been trained on sale items or items that day take extra 50% off regular price.

It's just an disaster upstairs how they mix everything together and prices that are not the correct sale price.

I will not be returning any time soon.

Its really sad how shopping in the Peter pond left me thinking well online shopping really is the way to go.

You want to keep the money in Fort McMurray.
Better think outside of the box and make customer service priority.

Not a good day.to say the least.

This was the worst shopping experience Ive had in years. It took me and my son 2 hours to buy a windbreaker. After waiting for the store to open due to technical dificulties we had to walk through the store mutiple times before we could find someone to help us. The service was really slow but at least morgan was friendly. After an hour of staff not being able to find our windbreaker we go downstairs to checkout. Not only was the store and till understaffed, the one cashier seemed untrained and was very slow. Simple purchases took her minutes. The whole experience, which took 2 hours, shouldve been one that took 20 minutes. Hire more staff or have better staff training.

Exceptional customer service from Terry in the hard goods department. I was looking to buy a new badminton racket. I wanted one with good quality, for a reasonable price. He took the time to find out my experience level, and what I was trying to achieve with my activities. Also, Terry made the perfect recommendations for other items I needed to have and would not have otherwise thought about. Terry was a great conversationalist! I will definitely be stopping in again if I need anything else!

Friendly knowledgeable staff, we'll know in a couple fo weeks if they were right about my little guys baseball gear but he's happy right now.

I left a putter to get regripped here over a day ago and came in to see if it was done and nothing.
A golf club takes all of 10 min to do and the guy said we have maybe 10 of them to do, I laughed and walked away disappointed obviously! Maybe Sportchek should hire more competent staff and resolve this issue.one is all you get from me, I would have given less but foronenis the lowest on the scale, poor customer service and effiencey of work!
FAILING GRADE

This location is by far the most unimpressive Sport Check location I have ever been to, they have 1 knowledgeable experienced employee in the ski shop, everyone else is basically a drone.the floor is never completely setup for a proper marketing experience and it takes them months to transition from season to season, i constantly check instore stock only to waste my time as its not on the racks.ive never seen the manager on the floor.

Got great service this time looking for mountain bike tire.buy lot sports cloth here over the years.would like see more biking stuff less hockey