Sprouse Fire & Safety
7 reviews 5329 72 Ave SE #38, Calgary, AB (855) 337-7776 www.sprousefire.com suggest an edit
29 June 2023 17:46
I am writing this review to express my extreme disappointment with the services provided by Sprouse Fire & Safety. Our experience with them has been nothing short of a complete letdown.
From the very beginning, our point of contact, Kassandra Dirks, displayed a remarkable lack of professionalism. She consistently failed to respond to emails in a timely manner, causing unnecessary delays in communication and leaving us feeling ignored and frustrated.
However, the real issue arose when it came to scheduling the appointments for the inspection of our fire extinguishers. We patiently waited for three weeks, during which we were given assurance after assurance that an inspector would be sent. Regrettably, nobody showed up on any of the promised dates. This level of unreliability is simply unacceptable, particularly when it concerns the safety of our premises and personnel.
Considering the unprofessional conduct and repeated delays, we have reached the conclusion that we can no longer continue working with Sprouse Fire & Safety. We have lost confidence in their ability to provide reliable and timely services, which are crucial for the maintenance of our fire safety equipment.
Based on our experience, I cannot, in good conscience, recommend Sprouse Fire & Safety to anyone seeking fire extinguisher inspection services. It has been the worst experience we have had with a service provider, and we strongly advise others to seek alternatives that prioritize professionalism, reliability, and timely service delivery.
We hope that Sprouse Fire & Safety takes this feedback seriously and makes the necessary improvements to avoid similar disappointments for future clients.
From the very beginning, our point of contact, Kassandra Dirks, displayed a remarkable lack of professionalism. She consistently failed to respond to emails in a timely manner, causing unnecessary delays in communication and leaving us feeling ignored and frustrated.
However, the real issue arose when it came to scheduling the appointments for the inspection of our fire extinguishers. We patiently waited for three weeks, during which we were given assurance after assurance that an inspector would be sent. Regrettably, nobody showed up on any of the promised dates. This level of unreliability is simply unacceptable, particularly when it concerns the safety of our premises and personnel.
Considering the unprofessional conduct and repeated delays, we have reached the conclusion that we can no longer continue working with Sprouse Fire & Safety. We have lost confidence in their ability to provide reliable and timely services, which are crucial for the maintenance of our fire safety equipment.
Based on our experience, I cannot, in good conscience, recommend Sprouse Fire & Safety to anyone seeking fire extinguisher inspection services. It has been the worst experience we have had with a service provider, and we strongly advise others to seek alternatives that prioritize professionalism, reliability, and timely service delivery.
We hope that Sprouse Fire & Safety takes this feedback seriously and makes the necessary improvements to avoid similar disappointments for future clients.
29 December 2022 9:07
It doesn't matter how long of a client ypu are for this company, they just don't care. Full of attitudes.
13 October 2021 19:57
Small pickup truck driving around with dozens of extinguishers on the back of it. NO load securement. Step up your game Sprouse. Witnessed at 7 eleven at Douglasdale/130 th Ave SE Nov 5th at 12: 30.
11 January 2019 10:48
We have ask several times not to charge our personal CC. They are either to dumb or too fraudulent to listen. Didn't even an invoice this past time.
09 January 2019 1:23
Do not work for these people.a drunk runs the place, you will never get anywhere in this unethical company
28 December 2018 23:14
We have worked with Sprouse Fire-Calgary for a number of years and have always found them to be efficient, friendly and trustworthy.
Gwen-NWFC
Gwen-NWFC