Wonderful store with very pleasant staff. I was immediately greeted and shown to the area of the store I was most interested in. After I left I went to Long & McQuaid and after being ignored there, I came back to St. Johns. Shauna was very helpful and we had a great discussion about guitars, ukeleles, banjos, and the like, and while they didn't have some of what I was looking for, they would have ordered them in for me, and if I lived in the area I would have taken them up on it. Bought one thing there, and will remember this store next time I'm in Edmonton.
We had a very lovely customer service experience today. It was my daughters birthday and shana cut a happy birthday paper and punched a free pick for her. We talked with the repair man about bringing her guitar in for repair and strings in a couple weeks and bought some new picks
I have made Maria at St. John's my go-to for brass repair. Year after year, I come back with some new problem on my euphonium and she always gets to the bottom of it. I've honestly learned so much simply from her explanations of issues after I pick up my horn and I learn a new way to keep my instrument in working order. She is gentle with the instruments, goes above and beyond with repairs and solutions to unique problems, and is overall a lovely person to talk to and discuss instruments with. It is clear she cares about detail as well as long-term instrument health. Will always return here:)
Get all my work done here now. Jason does an incredible job. Highly recommend. Unfortunately, I tried a few other local places first that cost me big time.
Audie is a true gentleman and is very welcoming. I’ve been to many different guitar shops in my day and most of the time they could care less and are never willing to help you. Audie’s high level of professionalism and genuineness is the reason I keep going back.
Their guitar-tech, Jason Rumph, does outstanding work. If I ever have a question about a repair I’m doing myself, he always gives me cogent advice and sets me up for success. I love picking his brain, I learn something new every time I go in. I tried a few different techs when I moved here from Vancouver, but I will ONLY go to him from now on. I trust him completely with all my high end gear. Guys a repair-ninja!
Definitely go in and check them out! I always look forward to the fun conversations with my fellow guitar-nerds. They always get my gear back to me in a timely manner and their prices are always fair.
Love this place! Staff are always friendly, the instrument repair person has good knowledge of what she’s doing, there’s a wide variety of woodwind and brass supplies, and it’s at a good location.
Great store with fantastic employees! Forget the big name stores people. Go check out what these guys have to offer. Awesome selection of everything. I'm done with the other music stores in town! St John's music is my new home. Thanks guys. You're Simply the Best!
Had my son's P-Bass repaired yesterday, Jason the technician that repaired the guitar was "top notch" and very accommodating. He offered good advice and a quicker than estimated turn-around at a reasonable cost. My expectations were exceeded! The personal touches and "how can we help you" made me feel like this was a relationship and not just a transaction. I have only bought accessories at St. Johns in the past, and also participate in the school band rental program. This was my first instrument repair.and it made me feel more comfortable with considering them for a larger instrument purchase in the future and to maybe give them a chance to earn more of my business in the future. In an ever shrinking retail market, it is the key staff that really shine and make you stand out in the crowd!