Starway Moving and Transport Inc

These movers were awesome, very friendly and took great care of our objects from start to end. It was a fabulous team. They were on time, hard working, personable, and very respectful. I would highly recommended them.

Starway Moving and their customer service was amazing. They are in touch with me throughout the whole process making sure that everything was running smoothly and to my satisfaction. They whole team was polite and efficient. I would highly recommended them.

No hidden charges or any surprises. The 2 movers were on time, professional and careful with our antique Chinese credenza and piano. They moved everything in place in a timely manner. I would definitely use them again for sure and recommend them highly.

Great movers. They have super communication and great management from all the staff. They have reasonable rates. Very hard working guys. Honestly I wouldn't change anything about my experience and wouldn't expect more from the service I received because it was outstanding! I would highly recommend them.

Best moving service. These guys made sure everything was very well secured and that my more fragile items were well protected and kept safe. They packed the truck neatly and made sure that my stuff wasn't being tossed in. They are true professionals and I would 100% be reaching out to them again in the future.

I has the move with Starway Moving and Transport. They made our day delightful and easy! They delivered fast and efficient service. Everything in it's place. Spotless move!

Moving is never an easy thing no matter how well you pack and organize. However, these guys truly did a fantastic job providing a smooth and efficient move. They arrived on time and quickly got to work. Recommended.

Movers from Starway Moving came early, worked hard and took very good care of all my furniture. I would highly suggest using them!

They told us that they can't come for a move a day before my move. They were unprofessional. They wasted my time, energy and money. They had no empathy as I had to vacate my place the very next morning. I do not recommend this moving company to anyone.

This was the worst experience I have ever had moving. The front end sales and advisors were very sweet and nice. I read a few reviews that showed great reviews, but did not read enough to realize what a scam this group is. Pick up day was to be at 8 am. They did not show up till 5 pm. They were to load up 2 apartments for a cross country move that day. I thought we were “ghosted” as I could not communicate with anyone. The movers were exhausted, they said they had 2 deliveries on the way to our pickup. I had to ask them to wrap furniture, heavy glass items. They loaded up the second apartment the next day, which put us behind in our leaving our place. On our way I got a call from the dispatcher who was so rude and threatening. She told me that if I did not pay the amount owing in full right now, I will not see my furniture ever again! I was absolutely horrified a business could talk to me the way she did. I asked if she knew where my furniture was, she told me it didnt matter, just pay. I told I would pay when I saw the truck at my new home, and they are unloading. I became quite upset and told her she was holding my furniture hostage. She hung up, I could not contact anyone to find out what was hoing on. I was so anxious and upset. The day it arrived I got a call from a driver, telling me they were loading my furniture up and bringing it. I was promised it would stay packed on one truck. I could not contact my building manager to book the elevator for the move, as it was the weekend. They arrived at 5 in the evening that day. Not sure why evening delivery works for this company? It appeared all the boxes and furniture were coming and the driver kept complaining that he was not pleased that we did not have a key to make it easier for them. I tried to call for one, but it was the weekend, and could not get one. I mentioned I could have been notified they were coming on the weekend, and I would have arranged it, he became irritated and angry telling me he did notify me. I had never spoken to this gentleman before delivery day am. He then told me he spoke to the dispatcher, and was told to ask for more money, or he would dump our furniture on the ground. I asked if he was threatening me for more money, he said that they required more cash or it would be, because the elevator was an inconvenience to them. I mentioned I only knew they were coming the Saturday and could not arrange that or I would have. I asked again if this was another hostage taking of our furniture? He said to pay or… I became very volitile.my partner stepped in. Found out the driver had called a wrong area code and left messages to another number, the driver apologized, and they left. I have really been traumatized with the events this company has caused to us. Read more reviews, DO NOT USE THIS COMPANY to move your loved possessions. They are a scam, have horrible manners, can’t be trusted. They hire contractors, don’t have professionals that know how to move or wrap fragile items. I had to advise them. I will write a review for BBB too. Thanks for reading my review and rant. Annete the dispatcher, I believe you are the companies owner, karma will take care of you for they way you talk to customers and how you run your business!

Movers arrived on time for pickup, even came a bit early for delivery. Highly professional and efficient crew at origin and destination. Good care taken when packing, including blankets and shrink wrapping of all furniture and TV. Moving is stressful, but these guys did an excellent job, provided peace of mind and lived up to the commitment. Highly recommended!

I had a wonderful experience with Starway Moving. They were very nice and caring towards my items. I will definitely suggest them and use again if necessary.

They came on-time, worked professionally, and made sure I was satisfied before they left. I will write a separate review for the other division because they were amazingly very different on how they operated.

Excellent service. The movers were really efficient and supplied a lot of materials to help with the move like tape etc. The movers were also really nice and hardworking. Ordering service from them and getting an estimate was also really easy. Definitely I would requested their services again.

They did a fantastic job. They were punctual, professional, kind and got the job done well. They were so hospitable to my needs. They were very efficient in this moving process. They disassembled and reassembled our furniture speedily. They did not leave and marks or scratches on any of my furniture, walls or floors.

I utilized them to move 2 years ago, and used them again to move back up. Unloaded my whole storage unit in 35 mins, and got everything unbroken into my new place just as fast. And the price was well worth the high quality service. Will definitely use them again.

I recently moved from Calgary to Ottawa with Starway moving. They totally lack customer service support, it took almost a month longer than expected to deliver our furniture and they never knew where our stuff was. They never returned our emails and deliberately decided not to talk to us on the phone. Several times we were contacted by their dispatch people in Ottawa saying: tomorrow we will be doin The delivery and 3 times they had excuses such us: truck was not working, issues with other customers, etc…
After month and a half we got all our stuff but beware that this company is not reliable

BED BUGS! Yes, that’s right, BED BUGS! Please do NOT use this company. I now have a bed bug infestation after using them to move my items. This has been the most horrifying experience of my entire life!

DO NOT USE. Over booked. 7 hours late. Not compited. Constantly yelling at each other. Staff Asking for cash a number of times, bashing company. Just dumped everything in the garage and took off. Charged me way more than the quote. Horrible

Fantastic move. They took excellent care of our furniture, even in the rain, and they moved quickly. They had friendly attitudes and we enjoyed working with them. Thanks again to these guys for the great work!

Weeks late.

All of my sisters belongings are trashed. TV screen cracked, no crib for the baby, scratched and dented fridges, collapsed dressers and tote lids. All tags that were on objects on departure are no longer there and wrap jobs are all different. I could keep going, damage and missing items are extensive.

Items inside boxes have evidence of rummaging (black hand prints on prom dress, etc.)

The professionalism of the one mover was pitiful. I assisted in all of the moving when I didn't have to just because of the disgusting state their belongings were in. That one mover had the audacity to make mocking jokes towards me. After the truck was empty he approached me and grunted "washroom" at me 5 or 6 times before I realized he was asking to use our washroom after the state of our belongings and the manner in which he acted towards me. Couldn't even ask, acted like he was entitled to it after putting in mediocre handling and care in the unloading process. The other three guys though, none of this is directed to them. They were cordial, professional, went the extra mile, and even let us know every time they spotted damages to an item.

Bottom line, just move your own stuff. They reimburse by weight, not by broken item, so a broken TV worth "x" amount of money is actually only worth the weight it is. (So if you got to move at 70 cents a lb it's only worth about 5-10 bucks in reimbursement.) This came straight out of the driver's mouth.

You're basically donating money to a bunch of lowlives who steal your stuff.

Don’t choose this company! They are horrible! Before I signed the contract, they contacted me everyday and responded my email right way! But since I pay the deposit and signed the contract! My nightmare began! No one answered me phone, no one responded my email. They don’t even know where is my furniture the delivery day which we signed in the contract. Two weeks later they just let me pay money and told my stuffs will been delivered tomorrow. And no one tell you when and who to contact! The owner is worse! She told me the delivery people already there and I have to be there in 20 minutes if not I need extra charge! But where I been there, no body there, and she didn’t pick up my phone! Just text me they are on the way! Seriously!

They are really quick and nice till they get your money. Moved from Mississauga ON to Calgary AB with quite a few broken items from bad handling, some other customers items delivered to me and was quick to tell the driver not mine, even though my items were properly packed and labelled by me and the pick up crew, some were still not delivered, after notifying the company, they found it and I expected to deliver asap since it was negligence on their part. Had to wait for 3 weeks writing series of mails with the same response “ we will deliver at our next availability”, I eventually had to get a big vehicle to go pick them up myself, when I noticed they couldn’t be bothered.

Extremely poor customer service, showed up at 5pm on moving day with too small of a truck that didn’t fit all of our belongings. Broke several items, refused to pay for damages, movers are not actually movers, just random help they find. Truck they used was a rental truck. After not bringing right sized truck, requested we pay more for the items they left behind, after several weeks just gave up contact with them. Do not recommend them for any one, awful company. Negative star review

Do not, under any circumstances, use this company to move your belongings. As a process management consultant, I have never seen an organization so consistently put the customer experience below all else nor have I seen an organization so complacent with their mediocrity. The poor photoshop and minimal effort website should give you an idea of how their service will be. Below is a timeline of my experience.

Pre-sales: no cross-referencing in their information system (contacted twice with the sales pitch after I became a customer)

Pickup booking: Date and time was set a month in advance. Movers called to move the timeline up 1 day giving us less time to pack. Unprofessional, but not the end of the world as we made it work.

Pickup: All my items were pre-labeled with their code for "scratched", "dented", or "damaged" even though they were packed according to best-practices and many items were brand new (or even still in the original box). Assuming they do this so in case they further damage my items, I would not be able to initiate a claim.

Booking delivery: 12 ignored calls and voicemails, 6 ignored emails over the course of 2 weeks. 1 call even told us to get off the phone and send them an email after we asked to book a delivery date (assumption: poor training). Starway asked for 2 weeks heads up, we gave them one month even with the ignored messages.

They missed the delivery day with no prior notification. Of course, they cannot control factors such as weather, ferry schedules, or rail schedules. However, they make no attempt at optimizing factors in their control, such as communication, service standards, and transparency. They then further delayed twice for various reasons. They gave us a 2 week window in which our items would arrive (this is already 2 weeks after the requested delivery date).

Delivery: Starway never confirmed a delivery date or time. I got a call from the driver saying he was 2 hours away from my house on a random day. They expected us to drop everything with 2 hours notice. I was originally booked on a business trip, but it was luckily cancelled so I could successfully receive my belongings.

Claims: One lost car jack (so far, a week and a half of radio silence from Starway after submitting the claim). Also, this organization has no financial incentive to successfully deliver your goods. Not saying they would, but if they decided to dump your belongings, they would only have to pay 60c/lb after a $350 deductible. They could have theoretically "lost" all my items and still made $2000 profit.

In sum, the customer experience from Starway is the worst I've ever endured. Lastly, every complaint was politely relayed to them prior to writing this review to given them a fair chance to correct/explain their actions, but I received no reply. If you see my other reviews of other businesses, I am more than happy to give good reviews when the company is amazing. However, this company is a textbook case of how to put your customers last with end-to-end sketchy business practices.

Worse company period. We moved almost 4 weeks ago from Ontario to Alberta. We used an Alberta based moving company because they needed shipments to fill a container in Brampton, ON, heading to Calgary. They said about 10 days so we finished packing up and Starway loaded all of our belongings on June 08,2022.
We have been in our new house in Alberta now for over 3 weeks with belongings no where in sight. Starway won't pick up my calls won't answer emails or texts.
About a week or so, they sent me a message saying they made a mistake I price and wanted another 25% on top of the original price quoted. Oh and then, said they would not deliver our goods unless we paid the new amount in advance of arrival. Now going on 4 weeks, we are sleeping on air mattress, no chairs or cooking utensils, no table or pillow, no tools or blankets, no cloths or soap. We have had to buy a new TV, lawn chairs, cloths, food and cooking utensils because we are being held hostage to this unscrupulous company that could care less about our well being. We have also told them that we are seniors and need our belongings that they are holding
To be honest, I don't trust that our stuff us even in Alberta!
Please do not use this company regardless of their claims. Read the on line reviews and stay away from this company. Don't say I didn't warn you@

Please hire this company if you want them to break your possessions & loose them! If I could give zero stars I would this company is literally a joke run by some immature children.
Our stuff arrived with no labels or plastic wrap (the crew in Vancouver had tagged everything and wrapped it) in the back of a UHaul van, with footprints on the boxes, (they had been using our boxes as steps) and then only half of our stuff actually arrived, we were then promised our stuff would be delivered in a week… oh and they had also stolen our dolly as the crew that turned up didn’t have one and claimed it was there’s, it’s now over 5 weeks since then. Oh I tell a lie my bicycle arrived later that day in someone’s car.
Try and call them they block your number, email them they don’t reply.
Use a different number to call them and they do answer lol but you won’t get very far, they even hang up saying there too busy to help…
Please please please don’t use this company.

I moved from Ontario to Alberta, they are really quick and super nice until they get their full payment. They promised my stuff will get delivered in 2 weeks but it got delivered in exactly a month. The boxes were thrown around and had rips all over them, drinking glasses were broken, missing some boxes, that were packed with dishes, missing pictures, including my wedding picture, 65' in Samsung TV has a internal crack, coffee table has a broken leg, broken book shelve, 3 piece sofa set chair has a broken leg, BBQ has a big dent in it, furniture as scratches and knicks. I called the company and they told me to fill a claim form, which I did. It's been a well over a month since I ve been trying to follow up on my claim, and no contact, no one is answering or replying to emails. If you are going to use this company or any other, get insurance. FYI, they subcontract to uhaul to deliver to you home. So they take a full payment once stuff arrives at designation, and then hand it over to uhaul. The end.you never hear from Starway again! Little kids running the show

Be warned! Starway should be considered a pirate company instead of a moving company. They are rude, foul and unprofessional. They did not arrive on time, were not organized. No body knew what they were doing. They took so many breaks and smoked in the truck where all the furniture was. They yelled at each other and right infront of our eyes damaged property. They had put some items in the trash and recycling boxes ($200 fishing rods!) They also left items behind, that had to be picked up later.once they took my daughter and her husband's belongings, my daughter tried to contact starway with all her concerns, they would not reapond for weeks. She had to make contact through the business bureau to no resolve. Over a month late from the delivery they had promised they finally dropped off some of their belongings on the front lawn! Practically all their brand new baby furniture, Tv and belongings are shattered and broken! $9,000 dollars was the cost of having all their belongings destroyed and stolen. Unbelieveable! They will refund them $350 in totall for thousands of dollars in damages! My daughter and her husband are devestated. Please beware!

Good Evening everyone just got done with the Starway Moving and Transport Inc and they were awesome. Moved a 4 bedroom apartment efficiently with no problems whatsoever. All my stuff was nicely packed and my clothes were put in a wardrobe box like it should be. Wrapping was terrific. The time and effort they put to get your stuff safely moved is amazing. Would recommend them 100%.