Dr Aziz and the Strathcona Dental Team have been great, during all my visit. From transfers of care up until receiving my treatment for Invisalign! Super excited and felt very welcomed.the team is super helpful.
On the other hand, as for the financial concerns, not mentioning names, my experience have not been too pleasant. Not just once, but during all my visits.
I understand everyone has their off day, but I felt like I did something wrong to anger or annoy this individual. I feel scared to ask for clarification about my payments. I understand my part for billing but it always great to be heard which I felt was not there. I didn't feel welcomed and valued as a patient. I felt that my concerns were unheard, and felt like a inconvenience. I was spoken to in a condescending matter. It has been affecting me and weighing on me. I thought about it thoroughly before a review. I just want to let it out. I hope this review can be respectfully taken into consideration.
Working in patient care myself, I do my best to ensure that everyone feels comfortable and understood. I believe it is important to establish a good relationship between worker and client to make good connections. Unfortunately, I did not feel that I was treated in such manner regarding the financial concern. I hope that other patients do not have this same experience.
I have nothing but amazing things to say about Dr. Aziz and her team. They really do care about you and your comfort. The entire team helped me get the most beautiful smile for my wedding day. Very clean, organized and efficient. I hope anyone who is thinking about Strathcona Orthodontics, just do it.
The care here is so good. My son receives constant encouragement caring for his teeth.and the entire staff is friendly and accommodating. They even sent us elastics in the mail to save us the hour and a half drive to come get them. My Second Son is coming to the end of his orthodontic journey and we are again impressed with the care we get here from the front desk to the dental chair.
Was so happy with our experience. My son was comfortable and he kept telling me “how nice everyone is”. Very happy with the service we received. A year later and you guys are still fabulous. So clean and so friendly. Thank you
My experience has been outstanding. The entire team has been so accommodating to my family supporting my children and my wife and I. Seeing the difference in my smile is fantastic! Thanks so much for your fantastic service
A couple days ago, a picture popped up in my memories from when I got jaw surgery back in December of 2020. It reminded me of when I was a patient and how much everyone at Strathcona Ortho has really impacted me. I first came to Strathcona Orthodontics when I was around 17 years old and was struggling to figure out who I was and what I wanted to do with my life. I was closed off and didn’t talk to anybody. I never smiled or put in an effort to make conversation. Despite that, everyone welcomed me with open arms and really made a point to get to know me (even if the feeling wasn't reciprocal). It wasn't until just before my surgery when I met my (now fav dental assistant), Lynnsey. For the first time in 3 years, I talked to someone. She is compassionate, kind, caring and actually made me look forward to all of my appointments. Lynnsey, I am grateful to have met you when I did, because if it weren't for you, I don't think I'd be pursuing the career I hope to be in one day.
I am now 22 and it’s crazy looking back at old pictures because I barely recognize the old me. I am so much more confident, I love my “perfect” smile and now when I look in the mirror, I can finally say “wow, this is really me. ”
To the entire team at Strathcona Orthodontics but especially to Dr. Aziz, Thank you for always being so supportive and believing in me when I didn't believe in myself. I really appreciate all that you've done for me over the past 5 years.
~Amara (NAIT Dental Assisting graduating class of 2023)
Dr. Aziz is an amazing orthodontist- she is detail oriented and goes the extra mile for her patients. Her staff are extremely friendly and kind and very accommodating for appts. Thanks for everything!
Everyone at this clinic is kind, welcoming, and gentle with their approach to the orthodontic experience. Dr. Aziz is a fantastic orthodontist and extremely knowledgeable in her field. I had three other consultations with different orthodontists, and none listened to me and tried to get to the root of my jaw problem the way that Dr. Aziz did. You will be in good hands if you come here!
Best orthodontist in town with the most wonderfull staff ever! They are so kind and considerate to their patients and do amazing work! Dr. Aziz takes her time to explain all the treatment options to us, love the way she talks to my son and makes him understand things in simpler terms and in such a friendly manner! Can't recommend this place enough for all your orthodontics need!
My daughter Julia has been going here for more than five years and we have seen great improvement on her smile. She always comments on the welcoming reception and friendliness of the staff. Thanks so much!
After a horrible experience with a different Orthodontics we moved to Strathcona Orthodontics. I’ve had 3 kids now use the Invisiline system with huge success. The staff is amazing and welcoming and professional. Cannot say enough good things.
I saw Dr. Carlyle many years ago, about 20 years ago, he fixed my over bite and straightened my teeth. I keep getting many compliments from my dentists I have seen saying that my orthodontist did a wonderful job, my teeth are still in amazing shape, and the quality of the wires/retainers are amazing, I have had them for 14 years and they are in immaculate shape, so far has lasted half my life and hopefully more to come. My parents chose the best place and I'm very thankful for the wonderful team that has taken their time and ensuring the best quality. I highly recommend seeing them!
I have only good things to say about this place. Everyone is very kind and responsible, they always have answers to your questions and make you feel at home. The atmosphere is always calming and pleasant. Dr Aziz and the rest of the team always do fantastic and painless work. They helped me get through the worst parts of treatment with smiles on their faces. I would recommend to anyone who's looking for an Orthodontics.
All of the employees are extremely professional and experienced. They're very friendly and attentive. They answer questions quickly and very precisely so you're never confused or feeling left out regarding your treatment. It's been a very smooth experience so far and I'm seeing wonderful results with my invisalign!
I've been doing invisalign with Dr. Aziz for around a year and a half now. Its always a pleasure to see her and shes always been very informative and is always available to answer any questions i have to make sure my treatment goes as best is possible!
Amazing people! Everyone who works there made the process of Invisalign super easy. They are always kind and make sure to check in with you at every appointment.
A wonderful experience from the first day we walked through the doors, Jen and Dorothy at the desk are always very helpful & friendly. My son loves going here. Would highly recommend!
Great friendly service. Always on time. One child successful completed - happy with the results! 2nd child in middle of care - going well. They enjoy going there for their quick efficient appointments. Thank you Dr. Aziz team for your great ortho care.
Happy to find an excellent orthodontic team that provides excellent treatment and respects your time. Our consult with Jen and Dr. Aziz was thorough and not rushed. Answered all our questions. The team carefully scheduled around my daughter’s dental extraction. She’s had her Invisalign for 2 months and it is going great. She loves doing the weekly scans on her phone and the feedback has been specific and quick. Love that the weekly scans mean less in person visits. Highly recommend!
Dr Aziz is so caring and sweet. She is very thorough and her treatment coordinator Jen ensured I understood my treatment plan. The whole team is very personable, they made me feel welcome.
Very professional company starting at the reception and those involved in gathering input data to substantiate a currrent baseline state of your jaw/teeth etc, while subsequently deciphering the potential additional follow-ups based on the expert analysis of the X-rays conducted by the eyes of the radiologist coupled with the evaluation of other taken pictures in order to combined supplemental valid information to investigate the situation.
Overall a great orthodontic experience. Big thanks to Kathy for creating a memorable yet painless experience with my least favourite activity: impressions! You were wonderful. I am so grateful to have had you as part of my treatment today!
Thanks Dr Aziz and all of the lovely friendly staff at Strathcona Orthodontics: a well oiled machine that smiles
I love this place! Kathy and Robyn are so sweet and make my experience so much better! I look forward to seeing them and it is such as welcoming environment!
The ladies are kind, know their stuff, and remember small details about conversations we have had, which makes me feel great about the level of service. I've been happily coming here for my orthodontic treatment and will continue to recommend Dr Aziz's services for as long as I live!
I have two children that are currently receiving orthodontic treatments and the service is fantastic! Knowledgeable and caring staff make an amazing experience and we would not go anywhere else.
Very kinda staff! Whenever I come to get my braces adjusted I’m always greeted with smiles when I enter the building. I’ve been a patient for 2 years and nothing has changed or made me not want to come.
The staff had excellent customer service. They were respectful and very helpful in explaining what the best processes would be for my 6 year old. They were honest and provided the future options and plan to monitor him to see how the new teeth grow in each year. They advised of good routine practices that were alongside with what the dentist shared with my son. He has started flossing and said all the people were nice, especially the lady who was taking photos and explaining to him what he had to do so she could take the pictures for the orthodontist to see inside his mouth. She is very good with children. An excellent experience. I highly recommend for those wanting wise honest advice. Great with children and took the time to answer all our questions well.
I’ve been looking for an orthodontist for about 2 years and I can finally say that I found the best orthodontist ever at Strathcona. Dr. Aziz is very professional and knowledgeable, she tries to provide the best solution for you. I recommend her if you need good advice. Staff there very friendly and funny.
I am usually not one to write a review, but I was so impressed by the Strathcona Orthodontics team that I felt I needed to share my experience. Immediately when I walked through the doors, the staff were all very friendly and professional. The atmosphere and surrounding was very welcoming. The team members and Dr. Aziz are very knowledgeable and patient. They took the time to thoroughly explain the process and address my concerns. If you are looking to get orthodontic treatments, I would highly recommend Strathcona Orthodontics.
Our family experience at Strathcona orthodontics has been amazing. The attentiveness and care Dr. Aziz and staff offer us is outstanding. Appointments are always on time and pleasurable. I would recommend Strathcona Orthodontics to anyone at any age.
One of the best dental visits I have ever had! Dr. Aziz is very knowledge, professional and caring. All the staff are amazing and friendly! Would highly recommend this team!
I’m currently going through my Invisalign journey with Strathcona Orthodontics and have received the best care each and every visit. Every single staff member has always been very personable and extremely kind! They truly go above and beyond to make sure you are set up for success. My most recent appointment with Lynnsey was fantastic; very professional and efficient, yet attentive and super friendly! Would recommend in a heartbeat!
We are always greeted by friendly faces and have had nothing but pleasant experiences. They are very patient and understanding with youth patients that can be stubborn with taking care of their appliances.
Staff are amazing. Even with everything going on right know they have made my child feel safe and comfortable to be there. They are also very accommodating
I had an unbelievably positive experience with Strathcona Orthodontics. I had planned to do Invisalign with another provider, but on the advice of a friend, I decided to get a second opinion. From the very beginning, my experience with Strathcona Orthodontics was wildly different in a very positive way. They got me in quickly, everyone was friendly and explained things in detail, the pricing was better, and I left feeling way more confident in the treatment process. So glad they were able to get me in when they did!
Wonderful team, attentive, friendly, professional and happy to answer all our questions. I’d recommend this office to anyone needing orthodontist work.
I went for a consultation (1 of many) and have nothing but great things to say about the genuine and caring staff that work here. Customer service is phenomenal! Dr. Aziz and her staff are accommodating and ensure all patient needs are met and I didn't feel rushed in and out. Dr. Aziz is very thorough and I left feeling like I completely understood the reasoning for the suggested treatment plan. 5 stars all around, highly recommend visiting this office!
Very friendly and knowledgeable staff. Dr. Aziz and her staff were a pleasure to deal with. The consultation was very thorough and they made sure all our questions were answered.
We are a Strathcona Orthodontics family. Our youngest daughter recently had her first appointment. There is always such a welcoming family feel. I always know that we will receive good advice regarding what treatments are and are not necessary. Thank you Strathcona Orthodontics.
I was very pleased with the efficiency of my appointment. My wait time was extremely short and I felt like they were very thorough in their explanation of possible solutions. It was a wonderful experience!
My oldest daughter has had such a great experience at Strathcona orthodontics. They make such an effort to know her interests to put her at ease in each appointment. She says that "they do their best to make impressions easy. " Dr. Aziz has engaged us in making treatment decisions over 4 years of treatment and her progress has been amazing.
Well-run, excellent hygienists, Dr. Tehnia Aziz is wonderful. Very happy with the service. Do wish there was some black tea available (so nice to have the hot drinks while we wait for our kids).
From the moment we walked in, to the moment we walked out, the entire experience was positive. Friendly and welcoming staff! Answered all our questions and didn’t make us feel at all like we were bothersome! Highly recommend!
We’ve been going to Strathcona Orthodontics for at least 5yrs now. My daughter loves all of the staff that works there. They’re all great, and know how to make you feel super comfortable. The establishment is also very welcoming and clean. Thanks for everyone that’s helped us out in the past.
What a welcoming environment! A well designed waiting area for both adults and children. The staff are friendly and enthusiastic about helping their patients!
We have had several years of experience with Strathcona Orthodontics - three kids and myself all having had orthodontic treatment there. The office staff and the dental assistants are all friendly and welcoming, and happy to answer any questions. Both orthodontists who work there are delightful - they are great communicators as well as great at what they do. I always recommend Strathcona Orthodontics to friends and family!
Everyone is friendly and treat you with respect. They give you their honest recommendation for child’s oral health. They also have games for your kids to play while they wait and prizes at the end of their visit. I’d definitely recommend Strathcona Orthodontics.
Excellent staff across the board. Both my children currently in braces and all appoontments are scheduled together where possible. Texhnicians are gentle and always smiling. Orthodontists work so well together and it is always a treat to see Dr. Carlyle buzzing around. Front end staff very pleasant, love this place! Kids teeth are coming along nicely and we were able to avoid surgery with the great techniques they tried. Highly recommended.
The facility was impressive, very clean, and makes you feel relaxed and at home. The staff were extremely nice, knowledgeable, and made us feel cared for. There was no charge for our first visit. Would highly recommend.
Both my kids have had treatment here. The care of the staff is always amazing. Everyone truely Cares for us and takes the time to make sure everything is going well and I full understand what’s happening.
My dental assistant was very kind, asking about my school and personal life. It was a very enjoyable experience, plus she gave me a detailed description of the next stage of my treatment, which was very helpful!
Strathcona orthodontics is an amazing place. They are so good with kids when they are nervous, help you the parents and really good and getting you answers when you need one. Thank you for treating my kid so good.
Always a fun visit to Strathcona Orthodontics! My daughter loves the huge fish tank and surprise at the end of each visit! Staff are very professional and pleasant to deal with!
Mr. Cain loves the staff here. He may get his wish of a dental appliance for Christmas as his teeth have developed enough now. We will be stopping in a lot more over the next year for sure.