Structube Furniture Store

For our new home, we had been looking for furniture in giant stores such as Ashley, the Bricks, Leons, and Costco.

One of our friends told us we must visit a Structube store before buying from elsewhere. She said after an extensive research she had concluded that Structube sold good furniture at a reasonable price. So, we went to one of the locations to checkout.

The store is one of six stores at various locations in Calgary. In spite of not being a gigantic one, it had almost everything from contemporary, attractive, sturdy, and modern furniture to decorative items at competitive prices.

The salespersons Ash Khan and Shalmali, on two different days, were very friendly and helpful. They answered all our questions patiently and in great detail. Both of them demonstrated an excellent knowledge of the products by Structube. They also showed us lots of products on the website and told us that they do not display everything in the store, but we could find a great variety of products on line.

We have ordered two mattresses - a king and a queen - and a dining table with a bench and four chairs that will be delivered next month.

I will reevaluate after I get the items, but for now, my wife, son, and I are very pleased and satisfied with the price and quality of the products and the excellent customer service that exceeded our expectations.

After having a not so good experience at another furniture store i found a campairable sectional here at Signal Hill Structube. The staff were helpful but not pushy and patient while i made my decision about my purchase. Ash and the team that day helped answer all my questions clearly and i finalized my purchase. Shipping came in the time frame given and product was as described by the staff because they didnt have a model in the store. Overall i would come back again. I recommend checking out this store for furniture needs. Thanks guys!

Service was not from this store but structube deleted my review off the website.
Bought a sectional in 2021, Kinsey Blue L Sectional to be specific. One day I heard a pop after sitting. Called them, someone came and claimed he fixed it.
There is currently a sink in my couch with the visible spring bursting out below. They are blaming on wear and tear. This happened 6 7 months after purchase. I am the only one that uses the couch and most times I'm at my desk or in my bed.

They refuse to do anything to help. Very poor service. It didn't even reach the one year. I'm stuck with an couch I spent so much money on and it is of no use to me currently. To add to this a year later all the firmness seem to have evaporated from the couch. Instire quality feels great.

I'm not sure how much damage I could have done to cause this. Poor quality. Very poor after service terrible.

This is my first time shopping here & it was not a good experience.
I walked in and all staff were standing behind the counter. I was so excited to put my order in for the couch I wanted, asked how the ordering works as I need it for a certain date etc. The girl that helped me completely ruined my mood, looked at me with a blank stare when asking to order the couch, spoke to me in such a condescending tone. The other staff members (bald guy & the manager) stood behind her, not saying anything - (apparently this is nothing new) not helping her/or me & making me super uncomfortable as they just watched me stand there.

I don’t know if everyone in the store was in a bad mood or something, but it being my first time ordering furniture, this was a HORRIBLE experience. I most CERTAINLY was discriminated due to my age & they didn’t take me seriously because they asked me to put a certain amount down for my deposit but every other location told me i can put down any amount i’d like.
Even at the end when I paid my deposit, she just hands me the receipt and doesnt say a word.go to any other structube, this one is horrendous.

I have loved shopping at the store, until I made a complaint. Ash the manager listened to my complaint but did nothing. I called the company, they did nothing. I went to the store with the defective product, they did nothing. I called the store manger and they did nothing. If you purchase a perfect product you will never have a problem with this company. If you purchase a product that is defective you will never get answers from this company and you will certainly never get a refund.

Best customer service out of any furniture store in Calgary. I was assisted before I had even let go of the entry door handle. A rep suggested a matching bookshelf that was part of the same set that my tv stand was a part of. 10/10 coming back in the future.

I bought the Randall sectional from Structube a few months ago and I’ve had so many issues with it. I had issues with the joint connector always coming off. And then I had issues screwing the legs in. And now the legs are coming loose again. The couch just feels like it’s gonna breakdown. I tried reaching out to structube and they kept asking me to send more pictures. I just wish I never bought the couch. It’s been a nightmare.

Great place! Very helpful and positive staff, helped me choose the furniture within my budget and fit my needs! Special thanks to Aquila for her jokes and for making this fun:)

We went to Structube amongst many other stores in our search for a new couch for our apartment. We took a look at the offerings that other competitors such as IKEA, The Brick, Leon's, and Sofa Land had, but nothing really caught our eye there until we got to Structube. Our sales associate, Akvile, was super helpful from beginning to end. It never felt like she was trying to make a buck off commission, and was really focused on making sure that we were happy with whatever couch we ended up picking, regardless if it was one from Structube or not. The whole process was smooth from beginning to end - we couldn't be happier with our couch! Huge kudos to Akvile for making our first couch buying experience a great one!

Very bad instruction booklet, product does not assemble well. I used to complain about their competitor, it turned that their competitor is much better.lesson learned. Last time I buy from them.

Our salesperson, Daniel, asked us lots of questions to identify the best mattress to suit us, not necesarily the most expensive, but the one that would work for us. There was no pressure. We have had it for two nights now and it is the right one.
This is our second purchase from this Canadian company but it won't be our last.

I had a great experience at this location, Daria one of the sales had help me buy a rug for my new place and it looks great! She knew what she was talking about and knew exactly what I was thinking for the space, something neutral and modern.

Had got me in and out no problems, she also recommended items for me to accessorize in the future, showed me everything that can work with the rug.

Appreciated the great service and expertise!

Great location, lots to look at. Daniel was also very helpful and accommodating! Highly recommend

Chris at this location is the most helpful sales person ever! Definitely worth going with him even if you don’t live in the area. He will make your order so easy over the phone and give great recommendations. He’s the star of the show at that location!

Worst customer service experience I ahev ever had. Structube does not handle customer issues well. BUYER BEWARE. Read other bad reviews before purchasing from Structube as you will notice a theme. If you have any issue they WILL NOT resolve it for you. Here is my summarized (sorry, I know it's long lol) story.

We ordered a sofa Aug 7th to be delivered mid Sep. Called the store in late Sep to be told its been delayed and their system has not updated so it will be a couple extra weeks. Was told this same answer the next two times we called after more delays.

When I spoke with a store manager I was told this was a common issue and he deals with many customers with the same complaint. I was advised to contact head office through the website as they could do nothing from the store.

I contacted head office and was told to contact the store 9after explaining I was advised from the store to contact head office), then I was told they don't guarantee shipping and when I asked to speak with a manager I was told I was "not approved" because they don't guarantee shipping.

I called the store again and am not told there is a strike in the East. Apparently this has been going on for a while but head office informed their stores last week asking them to tell customers (which we were once again, never contacted).

The strike may be over soon and I may get my sofa in 5 weeks but they really don't know as again, they can't guarantee shipping. The store also was not able to put me in contact with a head office manager as they don't have two way communication with head office I guess.

Shipping issues aside, I have never received such poor customer service nor have I been told so many different stories. Companies make mistakes but what sets good from the bad is how they handle them. Not only is Structube not transparent with this customers they appear to have deep seeded customer service issues.

99% of the furniture in my new house came from there! Amazing place and amazing staff! Very resourceful and friendly, offer a variety of solutions and options. Easy pick up too! Have not returned a single item woohoo!

Shout-out to Daniel! Thanks for the great advice and helping us make a great decision. Appreciate it!

Daniel was patient, well-informed about the products and had some great suggestions. We will definitely be back!