Subway

They make the best subs here! Fresh ingredients and a lot of it. The staff is very friendly too.

The service we received tonight left us in disbelief. We came in at 9: 15 PM October 13th, to order and we were immediately greeted by an Indian lady at the counter. Right away she asked us what we wanted and my partner ordered first, then she asked me what I wanted and I said "Oh sorry I'm just deciding" she responded with "Hurry up we are closing. " We were shocked with the audacity of this woman as we have gone to this Subway for 5 years, since it's down the street from us. Once we had our sandwiches made, we asked to do a combo and when I asked if I could have soup, she made me repeat myself 3 times and each time offering cookies or chips, when she finally understood me she said "We don't have that here. " Pardon me? The combos offer soup, at the beginning of when you make your sandwich it showcases the soup of the day. I'd understand if she had said "Sorry we closed it for the night, but you can have chips or cookies. " Instead, she decided that Subway does not offer soup. At the end we felt so uncomfortable with her rude and unprofessional behaviour. It's an absolute joke that we were asked for a tip after being treated that way. One of our local stops has unfortunately become one that now we will avoid.

Staff was great with greeting and serving customers. The one thing I like to express is to store the breads another way to provide them from getting to dry. Another than that everything was great.

Not happy with subway at all I want a bag for my sandwich find out you have pay 10 cent now service not great at all and want Rice on my sandwich and they say no only for warps did not care that i want it

I order from here through Skip the Dishes sometimes and the food 99% of the time is delivered hot and fresh from this location. Only time there was a problem was when a driver wasn’t available and it sat for awhile before someone new finally got there to pick it up. Through skip too they always have a free cookie deal over $15 and free delivery over $20 so it’s a nice touch. The food is delicious and all the ingredients taste fresh. I’m not sure why there are all the negative reviews for this location but maybe it’s a different experience for those who physically go to the store rather then order online. Personally though I recommend this subway.

I order a sub to go at the deli counter. Then pay for my sub. I ask for a bag to take home and the attendant goes 10c for the bag. This is a cheap paper bag. The owner has lost their mind. Include the bag in the cost of the price. If a mistake is made and the customer is not asked if they want a bag at checkout do not suggest I debit 10c. Madness pure price gouging the customer.

Can you please explain to me why skip/door dash orders are prioritized over the customers standing in your store waiting? ! I waited for 10 min while she made 3 or 4 skip orders instead of helping the customers standing right in front of her. Maybe lets prioritize the people waiting in the store over making orders to sit on the side to get cold when the drivers are nowhere to be seen anyways! Service has been pretty spotty lately but this will definitely deter me from ever returning. -∞/5

I'm usually super chill when it comes to customer service (I work in food service, I know the job's torturous) but God the person who served us tonight was rude as all hell. Asked whether we could substitute the crispy chicken with another in a bowl (gluten sensitivity) the response was no. That was it. No other options, no suggestions, just 'no'. So we left. Anyway, I hate coming across as belligerent but I'm pretty astonished at this. The only thing I can think is that management can't keep decent staff, which makes me worry about the food. It's so stupid expensive now anyway, so I can't be bothered.

I've never had a bad experience here until today. I was just eating my sandwich when I found a piece of plastic inside. And my veggies were also very limp. I understand that there is a new trainee and I know that starting out is difficult so I can forgive the veggies but the plastic is a line you don't cross especially in the food industry. I'm just disappointed

Great service, friendly staff and always helpful! As a transit operator, eating healthy on the job is hard.but i can always count on Heritage Plaza Subway!
P. S. Thank you for making my favorite soup.creamy loaded bake potatoe! You guys are the best!