Synergy Medical Clinic

If I could rate 0 stars I would. The communication between staff is awful. The one receptionist my fiance dealt with cost us literally thousands of dollars due to their inability to communicate with each other. My fiance is going to her home country for a medical appointment but had a medical emergency here. She got it all sorted with the exception of a quick visit to see a nurse to get medication. She spoke to a nurse and despite the short notice was told she'd get a call back shortly if they could squeeze her in. The next day however the receptionist told her there was no way a nurse would say that and she would have to come at a later date. This delay cost her thousands of dollars to change her flight, hotel accommodations and move her surgery dates because she could not leave without that medication. In my opinion this is very negligent and very frustrating on our part cause there is no way we can get that money back.

I would give 0 stars if I could to Dr. Trouli, but would like to say the reception/nursing staff/doctors at the Women’s Wellness Clinic are great.

I have been with Dr Trouli for a total of 4 months, as I was referred to her by my family doctor. In the 4 months, she was late my first appt and I waited 45 minutes past my appt time. Then I was cancelled on twice, instead of trying to fit you in sooner as a “sorry we cancelled you the morning of” they book you 2-3 weeks out. Today I had my rescheduled appt with Dr. Trouli and instead of saying sorry for the cancellation, she argued with me for 5 minutes that she only cancelled me once not twice. That is irrelevant at this time, try being apologetic versus argumentative. Very unprofessional, I wouldn’t recommend booking with her unless you are ok with being continuously cancelled on and talked down to. Read her reviews on Rate my MD, they speak for themselves. Beware.

I am shocked to read all the negative reviews for this clinic. My husband and I have been patients of Dr. Coughlin in Pod 4 since 2012 or so and we are so pleased with our decision to be at this clinic - even when we lived in Stony Plain, we would make the drive to Sherwood Park for our doctor.

Dr. Coughlin is friendly, knowledgeable, and never makes us feel rushed. He has only been late for a couple of appointments, and only by minutes. While the nurses always seem to be changing, they are always friendly and the receptionists have remained the same and are always helpful.

My experience with Dr Ruth was very good. She addressed my issues and I was very happy. Sadly when I went to rebook for follow up they wanted $40 before I could return. When they sent an email to confirm for an appointment I made earlier it gave you a choice of saying yes to confirm. I did not confirm because my work schedule changed, I replied to the text saying I was unable to attend and would call to rebook. They said I missed my appointment. What is the use of the confirmation text if they don’t heed the non confirmation. If I did not confirm I’m not coming. She said I had to call. It does not state that in the text. When I called they said I had to pay missed appointment fee of $40 before coming back. I will follow up with my family Dr.

I am writing this review sitting it the waiting room for my 2: 10pm apt. It is now 3: 00pm. I have never seen longer wait time than this facility. They are consistent though I will give them that.

The doctors and nurses are good. However the weight times and service from the front staff is poor. I recently checked in 10 min before my appointment and didn’t see a doctor for over an hour. The front staff is usually pretty cold and unfriendly as well.

My Dr (T. Dejager) moved to the Medical Clinic here, I love how fast I'm in and out, and how much better the service is. They do over the phone consultations if you're unwell (during covid) so you can be helped sooner.

Be prepared to wait at least an hour from when your appointment is scheduled to start. Would give 0 stars if I could.

I've always felt this to be a professional, clean, well managed environment. Especially since Covid-19 the care and precautions have been top notch. My doctor and his team are very respectful, responsible and caring. Keep up the good work!

I've always received great experience here, it has everything you need regarding a medical center