TD Canada Trust Branch and ATM

Fast and quality service. A very nice Ukrainian girl works in this bank branch. I never have problems.

Tried to pay off an auto loan after selling a vehicle. I was paid in cash by the buyer and forwarded that cash on to this bank. Wow, this bank is scared to accept cash, guy must be a criminal if he has cash I guess. Took forever and had to answer too many questions. Next time I go there it will be to close the rest of my accounts.

Overall mediocre service with some over promising. Maggie, the Branch Manager, has been helpful.

I bank with TD, and this is the worst branch. I’ve been in multiple times, each having issues. I’ve began going to any other TD but this one.

I'd give this location zero stars if it was possible. I didn't use to mind td felt they where a decent bank, since moving to the south and having this as my closest branch my views have changed. Do your self a favor drive to the location farther away.

I wonder when these reviews will reach someone in charge, this branch brings the shame on TD brand.
My wife brought bank draft from TD bank to deposit in to her account, but what looks like a standard interrogation process in this branch she was denied service. It became very suspicious for staff that she opened her account online two days ago and dare to use the account right away for the sole purpose of what bank accounts are invented for. They also explained that even if they lower themselves to my wife’s level and mercifully accepted this bank draft it would still be on hold for 10 business days (which defeats the purpose of a bank draft and fulfills the purpose of overcharging and frustrating clients). Old lady “branch manager” obviously still operates based on 1921 procedures. This branch is screaming for a change!

Another bad experience with this branch today. Our first bad experience happened in March (2021), but the manager who was dealing with it sincerely apologized so I won't go into details about that anymore.
It's just frustrating that we had to go through another very inconvenient situation with this branch today, when this could've been a very simple transaction. It all started on Friday, June 18th when my daughter and I stopped by the bank to see if we can open another account for her. They said that no one is available to help us that day. So we were told to just walk-in the following day by 3 pm. We dropped by at 2 pm the following day (Saturday), but we were told to come back at 3 pm because the representative who is to help us is with another client. We said okay, no problem because we just live 2 minutes away.
We came back to the bank at 3 pm, but the person is still busy so we waited for 30 minutes. They finally called us and told us that they can just help us at the front counter (teller), but they'll be training while they do it and asked if we are okay with that. We said yes and no problem. So they asked me to enter my daughter's bank card to get access to her current account. Once they saw it they said that they need my daughter's ID. I said I don't have one with me. They said that they can't open another account for her without an ID because she's 14. They told me that it's better if I book an appointment and come back next time. I said "how about I go home and pick up my daughter's passport, we live only 2 minutes away from the branch". They said they are closing at 4 pm and they won't have enough time to help us. I said, "how about I ask my husband to take a picture of it and send it to me", they said they need the original. They could've asked us how old is my daughter at the beginning and ask us to bring an ID, or they could have asked that too while we were waiting and we would have had enough time to pick it up from our house. They could've also let us pick up the ID and still helped us even if it was already 3: 35 pm. They could've stayed a bit longer just to help us. If it was me I would be willing to stay longer especially if I have inconvenienced the clients. It wasn't our fault that we didn't have a piece of identification for my daughter. We don't carry our kids' passports/birth certificates with us everyday. Also, she already has an existing account. All we needed is to open another account for her. They already have most of her information, if not all, so it probably wouldn't take too long to open another account.
Because of this experience we wouldn't think twice anymore to move all our mortgages to a different institution (which is what we already have talked about after our first bad experience), now they just gave us more reason not to bank with them. We will also be opening another bank account for my daughter at another institution. We wouldn't want to deal with this branch anymore and TD in general with our mortgages. We will be moving to another institution as soon as both our mortgages are up for renewal. We will also plan on how we can transfer everything we have with TD. It's unfortunate how staff with lack of knowledge can make an institution lose some of their clients.

Not busy most of the time. I always have a great experience in this location. The female teller and female manager are very nice and accommodating. Clean and there’s always parking space available.

The Branch Manager (as he called himself) is the most arrogant person I have every meet. I dealt with TD Canada Trust for 35 years I don't have an account their anymore due to financial problems but my wife has a personal and business account. Refused to Cash my CERB cheque although I had 6 pieces of ID. He refused to except Alberta government issued ID. Now I have cashed all my CERB cheques at that branch and all other employees had no problem. To bad he's the bad apple. Feel bad for the rest of the staff

Ime-Abasi Ekong gave us a walk in appointment to open another account. This man was pleasant, thorough and explained all of our options clearly. This is exactly the type of employee banks need to represent them. Rest assured, TD, you hired a great team member!

Sadly had a similar experiences as others with rudeness and unwillingness to perform normal tasks that when you go to another branch, they do with a smile. Love TD but not this branch, they need a manager change and that might help change the attitudes of the staff.

Only had one teller on during the day on a Thursday. Got super conflicting information from the bank versus the contact centre. This is just another reason why I’ve pulled all my banking at TD and switched to ATB!

EVEN 1 STAR RATE IS TOO MUCH FOR THIS BRANCH. TD bank is good. However, I will never use this branch again.