TD Canada Trust Branch and ATM

Thanks to Justin - Branch Manager for helping our staff from our Restaurant in getting her money back - she had been complaining for 10 months (since February) about wrong debit in her account - no luck. When Justin took over the file in December, it was resolved in no time and she received credit in her account on December 27th.

Took in my deceased father's credit card bills, paid them and then wanted to have them canceled. They didn't cancel them. Totally useless. Thanks a lot.

If I didn't have so much payments and direct deposit to cancel. I would have left this gong show a while ago. Never efficient at thier jobs. NEVER

Super rude manager that talked to us in a condescending tone. Made it unnecessarily complicated to deposit money

Very bad Branch, I can't recommend anyone for it, I have bad experience with it, if you interested for reason read the below:

I have appointment at 6pm, i reached to branch 5: 55pm, I inform a one lady on the front desk about my appointment, she acknowledged that, and ask me to wait till the assigned person come, I wait around 30 min till 6: 30pm no one come to me, several time I tried to show myself in front of front desk person to remind him/her that there is a human setting and wait, but no reaction, finally I approach front desk and asked "till what date I shall waiting, I have appointment and no one show up", suddenly one lady she was there from 6pm setting behind desk she said "i will take him", later after 5 min, she came and said come with me i will take you, she didn't even present herself and she didn't said her mane, I am sure she is the assigned one from beginning to serve me, but she didn't even apologized about this delay.

Unresponsive management and staff. Im not happy being a td customer, they closed td location near my house, i had to book an appointment 2 week prior to find someone to help us out. This is ridiculous we have to drive 20 mins to find a branch, and find an appointment to get service.

Kudos to Customer Service Specialist, Kamya Bhatia for her great customer service. She truly wanted to help and it showed in her services. Thank you and keep the momentum going:)

We all know banks don't care about the people that give them their money! This branch takes it a step further to actively screw with people's money! The branch manager does not care even to get out of their chair to have a discussion nevermind try to help you

Years ago I was having troubles with this branch. Now It looks like the management chaged. A great bank. Competent team. Very efficient and very accommodating. Thank you so much to the Branch Manager wjo accomodated my request for me and my daughter.

These guys are complete A holes when it come to deposits. The young men that work here are ignorant misinformed and cannot do any reverse changes for their mistakes that they make. Do not deposit any cheques here. It's been my 6th time having problems

Unbelievable how bad this branch is. I have never had a good experience here. Now I need a new access card because of a "glitch in their system". Everytime I go there is something that goes wrong.

Wife and I are currently buying a house and have been trying to get our banking stuff done at this branch after work, we've showed up countless times about a hour before they close and waited on the barcode line and never even went in keeps saying there's someone ahead of us in line and no one is even in there. They say there hours are till 6 yet all the times we've went there other people and us are waiting to go in and all of us don't end up going in, if you're closed then put closed don't make people wait when especially they are in a time line or other business stuff, I only rate one star because of one older lady that works there she's awesome but this branch is horrible.

If there is a 0 star rating this would have been my choice. I have banked at this TD Windemere location for the past 4 years. The staff is lazy and not knowledgeable with the services that this bank offers. They are rude and disrespectful. They do not care about the client. I will never step foot at this branch again. Extremely disappointing and the staff - specifally the "mortgage advisors/ financial advisors" is the reason this bank will continue to loose clients. They are not fit to be advisors at a bank.
After reading the comments from other clients and their ratings, I am definitely not alone. I had the worst experience of my life from a staff at this branch and I will report this to TD. She is not capable of customer service and banking knowledge. Her inability is damaging to future clients and this branch.

Horrible service, terrible communication. Myself as business running with a td account. This is the worst branch in all of Edmonton. Avoid it all costs. Everyone has an attitude and absolutely rude. Will be taking my banking elsewhere. Save yourself the grief and go to a different branch

Very bad experience. They either need to get HR to hire new tellers and advisors or retrain them. A smile dosent cost a dime!

After a period of 2 years of going at a few branches to figure out why I was not able to access TD ATM machines with my debit card I was very pleased going for the first time to this branch and having them resolve my issue right away by giving me a new card then and there instead of telling me to call a number or to wait until I receive another card in the mail (which didn’t work either). Great service!

I booked an appointment over the phone on July 6th 2020 for July 13th 2020 I was told that I will receive a call back from the branch but nobody called. Later I called on July 10th to confirm the appointment I spoke to 2 agents in branch Tina and Kamal and they were both NO HELP. One of them told me she will call me back in 15 minutes but never called and the other simply answered my question by saying I DONT KNOW.worst customer service ever received from a bank. Total disappointment.

Wow. The place is literally empty. No customers. And I walk through the line and agent says if I read the sign outside. Customers are supposed to have a smart phone and scan a barcode and then you are notified to come inside and be served. Whoever thought of this idea needs to resign. The utter complications of a bank at its best. But if you see this location on maps, avoid it. They aren't interested in serving you. They want an empty bank to hang out and chat with coworkers and get paid. I'm totally beside myself. Who thought of this? ! Loool

Priyanka Chauhan, Personal Banking Associate, is very professional and efficient. Highly recommend to deal with her.

I am a 72 old woman with a serious back problem. I gave to go into bank with vivid I understand there will be lines.the lady who was at door allowing people to enter.noticed I was having trouble standing before I went in.she went out of her way to seat me in chair till I was called up to teller.it is one the most thoughtful things I have seen in a long time.very grateful to her.