TD Canada Trust Branch and ATM

They waste so much time. Even if you have to access your locker still you have to lined up it takes so much time to reach to teller then after accessing you have to wait again for someone to come and help you to lock your locker. I don’t understand why they don’t have someone at the welcome desk to help people with other queries and locker access. So only people who have tellers needs they can line up. This could save plenty of time for customers. I hope they make some changes. Otherwise it’s been worst experience to go to TD saddleridge

Staff is disrespectful and are not on the same page, all give out different information. Waited in line for someone to cut the line and be assisted without being sent to the back. Saddleridge circle TD is by far the worst TD branch. Each teller requires the assistance of 2 other tellers pulling them away from the clients they are helping. If they don’t feel like working they won’t help you. Recommend banking with a different TD branch. Also they should have a nice lounge and coffee machine it’s only fair if you have to wait this long with terrible customer service.

Kiran is so helpful and well knowledgeable. I really appreciate her help in account opening of my family and me. Her way of explaining the products is just mind blowing.

She went above and beyond in making the process smooth and easily understanding for us.

Highly recommend reaching out to her for booking an appointments to fulfill your banking needs. So happy with her assistance.

Thank you Kiran for your great service.

Highly unprofessional, disgusting!
I am asking for the 3 month statement for Rsp account, from which I started investing into mutual fund and for another mutual fund savings account. The advisor is telling me, no there are no monthly deposits. I told him that you should not say to customer this instead you can tell I am unsure why it is not showing or at the moment I cannot help you, or some reasonable reply but rudely denying to customer like, "show me where it is by pointing on screen and arguing no you didn't deposit" is completely unprofessional, rude, heartbreaking service from td advisor and reception. All our family accounts are with TD and mortgage is with TD. I am asking TD that when they tell they have earned 11 million customers, does this mean that they have also earned the right to treat their customers impolitely, ignorantly. Your cabins are empty why don't you hire more advisors since this the most busy location. I don't care if other people book an appointment for basic needs, that is not an excuse to the person who actually needs help BECAUSE WE CUSTOMERS FILL TD BANKS POCKETS WITH TONS OF MONEY THROUGH HIGH MORTGAGE INTEREST RATES AND LOANS AND MORE.
HIRE MORE ADVISORS AND REPS AT SADDLETOWNE BRANCH FROM THE MONEY EARNED THROUGH INTEREST RATES AS WE DO NOT NEED TO SEE HOW FANCY IS YOUR BUILDING AND FACE, WE REQUIRE KNOWLEDGEABLE AND RESPECTFUL CUSTOMER SERVICE!

Horrible customer service have never waited so long in the line at the bank before that’s is under staffed

We sent our lawyer to this location for a closing deposit, this branch cost us over $300 in interest because our lawyer waited in line for over 30 minutes, and sent us pictures of the line up. Not only did we pay interest on nearly $500K, we also had to pay our lawyer for his waiting time.

This location is absolute trash. They spend and waste time on things that people can easily do on their app, and make legitimate in person transactions wait. This is so they don’t have to do any real work and the line can be held up for people who can’t use an ATM machine. Whoever manages this location should be fired immediately.

Why is this branch even open? This has to be the most incompetent and truly worst managed branch in Canada. This branch truly has no interest in improving their conduct nor customer service. I think they’re proud of having. 1 star rating. I wish I could give them zero stars.

I and my wife recently went to this branch and had awesome experience there. I really like to thank Ramanjit Kaur Gosal, she went way above and beyond to help us. We had multiple needs with regards to our investment accounts, she helped us at every step and if something was outside of her expertise, she contacted the correct person/team on our behalf and booked appointments with them, helped us navigate through multiple complex processes and made sure that all our investments got taken care of in the best possible way. She made us feel welcome and very comfortable through out. She was like one stop shop for us when it came to our multiple requirments regarding our investment. She would have everything ready before the appointment so that when we went there, no time was wasted and things got done very quickly. All in all, amazing experience.

Staff is very polite and properly guide everything in simple ways specially thanks kiranjit kaur for best advice

Worst bank ever always big line up, too much waiting
And staff is always busy talking about ther personal stuff

Such a busy place m this management hasn't bother to have someone at Reception. Avoid this place. Even for query u wait 30 mnts in line. Dont even deserve a star.

Such a busy place m this management hasn't bother to have someone at Reception. Avoid this place. Even for query u wait 30 mnts in line. Dont even deserve a star.

Why I can’t give them 0 star, they don’t deserve it. Worst people ever, don’t have any banking knowledge

Yesterday I made an appointment on the phone to call me, but they did not call me, and when I went to them today, I told her why they did not call me.she told me that they did this, although I did not receive any call from them for 3 months and I waiting for my money back. Nothing the staff is not friendly and does not car about the customer. The worst experience with this branch

Today I went to TD bank to open my account and I met Mr Babar Bhatti. He guided us very politely and he is very humble.we are satisfied with his service.

Customer service rep misinformed, mislead and changed my account to a higher interest one. Do not visit this branch or accept their falsified offers. A very very sad experience at this branch!

The worst branch I’d bet Canada wise. Workers don’t know how to talk. Cut the phone on you unannounced.

Avoid this branch. Huge line up and no staff. Absolute waste of time. Business queue is closed most of the time.

Worst branch ever. I paid my bill for the credit card. The teller is so incompetent that she charged me $175,000 three times and then reversed the payments. This was just the day before of my flight and my credit card locked.
When I used the credit card for the antigen test couple hours before the flight it was declined because of suspicious activity done by their own Td teller at Saddletowne branch. The teller is like oh sir nothing is wrong everything thing will be fine. I called the credit card services they are like we can’t help you because the branch is closed and our fraudulent department is closed now as well. Ultimately end up using my debit card for everything. 10 years with TD and zero importance is given to the customer.

I came to the branch today morning to apply for a credit card and all the staff was so helpful…. Very thankful to Mr. Tarun who helped out of his way to apply for my cc application.

I had asked a person there to put money into my account, she constantly complained saying how much time it took for such a little amount of money even though she couldn't accurately count it. I asked 3 times for my money back, saying I'd flatten it and she refused to give it back. I have bad anxiety and I didn't want to start crying in the middle of the store so I took it and left. Pretty sure I lost a couple hundred dollars due to her mistake, complained about it after and all I got was a branch manager's card that didn't even call me back. If I could rate 0 I would. Do not trust them, don't even go there if you can avoid it.

The lines here are always very long. The service is very slow. Other branches are so much better

Very good place with nice and efficient people. Me and my mother were especially impressed with mr. Babar he is very friendly and gets the job done.

This branch special the manager of this branch she is so rude and disrespectful and she think she’s own the bank hopefully one day you will shut down this location.

This branch and its staff need to take courses on customer service. Anyone needing to visit a TD branch should avoid this location at all cost.

Even not a star this bank and bank services are so bad the whole system of the bank is terrible I suggest to all the people who have a account in this bank chose another good bank.

Long lines, untrained and unfriendly staff. I was told to take my mask off to match my face with my ID. I understand the reason behind this but at the same time, I'm fairly certain that's against the rules. If you have the option, go to a different branch.

Tarun was exceptionally professional and most efficient. Never before had I experienced such a fast service at this bank location. He was attentive, listened well and answered all my queries. It seems they are really working hard to accomodate their customers during COVID-19 situation and new employees like Tarun are a positive change. Thank you!

Worst experience with td branch I opened my account 2yrs ago still they put my cheque on hold when ever I mobile deposit my cheque and i got 55-60 cheque from the same person then also they kept on hold and when ever i go to branch they use to say call td and today I called td the said I can’t do anything only your branch can help you but no one is helping.

I don’t even wanna give one star

Staff is really need to change because they don't know how to take with people they don't respect customer please think about people stand in cold then enter bank

Bad customer service. These Indian ladies get this job here because they know how to speak punjabi. And they dont helpful. Poor people
I moved everything out of this bank

Me and my husband are very very greatful to Kenny Olofin who went above and beyond to accomodate his schedule to our banking needs. We want to ‘thank you’ for being exceptional to us. You were such a big help! THANK YOU

This brach is busy most of the time. Always get a good service. I Always come to this brach.there is Girl name Donika very helpful porson and very professional. I always recommend this brach

I always do my banking in this branch.best service and competent staff! Love deling with donika and sherin! This two understand what customer service is about.

TD Bank Saddletowne Branch is our favourite branch. You will get great customer service and friendly staff. As soon as I entered i was greeted with smile by the staff member. Donika helped me for my last couple of trips to this branch. She is very friendly, professional and fast. Last week girl at business counter helped me I forgot her name but she is very friendly and quick. I was in and out from this branch within 5-7 mins.
I would recommend this branch for your financial needs.

This branch always go an extra mile to accommodate their customers. Thank you to Donika and her team, who is always there to help TD's customers!

Change my review from 1 star to 5 because of the new manager. She here to help what the costumer needs and wants.

I had appointment booked 10 days ahead by small business specialist and they booked with guy name Sachin sharma and the day of appointment an hour before the appointment this Schin sharma guy called and said I am working from home not from branch so you have to book another appointment really? Why the heck you didn't cancel my appointment 10 days earlier when they booked you called you and emailed you of appointment why you canceled the appointment only an hour before the appointment now I have to book another appointment and wait for almost another 10 days for my appointment

he thinks he is king in this branch that's he has no care about anything I am sure this Sachin sharma guy must be relative to branch manager of TD saddle Town circle thats he never care about TD loyal clients

Everyone please be aware of sachin sharma and never book any appointment with him he can cancel you 10 minutes before your appointment

First of all i have to say it's a very busy place and sometimes i feel like there is only one branch in NE. But kudos to the staff there, they always wear a smile even working non stop. And a special thanks to Donika, she definitely has a unique energy, I love her! Always willing to help & very professional. I know, with COVID nothing is easy now a days but thank you Donika and TD staff for hanging in there for us.

Great service Donika Kessaodjee are very nice person.she help me all time whenever I’m walk in bank.she very helpful. Appreciate

Very nice and experienced staff, managers are a pleasure to deal with.this one very nice girl always helps me when i go in and I really enjoy her service.the staff really knows what they are doing.wait times are a little long but I dont blame the branch, this branch just gets a lot of traffic

Great customer service provided by all the front staff, i had some issues with my hail damage cheque for my home, and they required some documents. They were super pleasant in providing me a list of the documents and flexible. Very nice and accommodating staff, the girl at business counter helped me i dont know her name but she is always there very nice. Overall, the managers of the front staff are also nice and called me when my cheque was released personally it was nice to hear

Horrible wait times. I always have to wait in line for so many hours and when I am finally being helped by a service representative, they seem to be very unexperienced. The bank really needs to hire more people and reduce waiting times.

Terribly long wait times, no social distancing and the staff is very rude! I wouldn't recommend this branch to anyone.

Great experience, and very helpful staff. I was assisted by Donika Kessaodjee, and she was very informative and helped me in my needs. Thank you!

Don’t waste your time going to this branch, Unprofessional, inexperienced staff. Rude behaviour and can’t solve your issues at all.

The worst bank ever and brach specially. Close this branch right away as the Staff and Manager wait to take single penny you have in the account without your authorization. I would give 0 star to this service. This branch has no rule and make their own to steal your money.

Never ever deposit any penny here. Specially if anyone of you have mortgage, line of credit to this bank and going to deposit your insurance money this guys will take full money first and will release a small amount which not their right.

Whoever is having this kind of issue please comment here so this kind of bank will close forever. Any issue with this bank Email me on [email protected] I will take it further.

All over bank staff is good just instead SAWAPNA I got very bad experience with her she is so rude definitely next time I will skip my turn if unfortunately face her

When it comes to the customer service, TD is best but what makes it best is few of their employees. Donika Jivan is always a great personality when it comes to any account related issues, intellectual guidance and a greqt customer service.

I was there is the first time I was a this location I forgot my mask the Manager was so rude, staff was good Special the one who is bringing the Customer inside,

I believe if I didn't have the Mask I deserved Service, just to let you know for next time,
A customer she was coming inside she hear wen the manager told me about the Mask she went back to the car an give one, I don't think I would have to come back here

Wow they gave us a list of promises didn't fall through with any of them luckily i have proof of the promises and a bunch of people who stream full time and really dislike this bank huh more fuel to the fire

Went to this branch and had a bad experience but Thanks to Sandeep and Shireen who took over and made everything very easy for me. Keep up the great work.

Best service
Rajni Ajay
Happy with their services so far. Had two visits here and both times was attended by Rajni She Was great in customer handling skills and knowledge she was dealing in. Deserves 5 stars

Please don't get the Mortgage from this branch. I am paying very high interest rate. Don't deal with AMAN SEHDEV. He has worst service. Once you will sign your application and try to ask any question, he will not pick your call and will not reply you. Don't get your Mortgage from TD.

Poor customer service, not really helpful especially their mortgage specialist! Won’t be goin to this branch anymore.

NEED More Professional staff, who knows how to help & solve problem, then making worst for people, especially when its someone health online.including, Manager and staff (Full off ego.)

I never go to that bank again.un professional staff, worst and rude I have ever seen. They act like a big boss. Even I don't want to give one star. Mostly I use Royal Oak Branch. They are very friendly and helpful. Not like this branch. Head Office needs to do something for this branch.

This bank has terrible stuff. Specially Shanil sharma is the worse mortgage broker. He doesn’t answer your calls and emails. I have been waiting for approval for 3 months.

The costumer representatives are not sure what can be done. Even for small things they go to ask from the bank manager. They ask for 2 government id’s or for your debit card for everything even for minor transactions. Very bad experience. Would not recommend going there.

Very bad experience.went there to get answers for some queries. The gentlemen on the information desk didn't even take a look at my account and didn't even explain anything or properly let me know the answer to my question. The moment i told him that i was an international student in Canada, his tone changed. Horrible customer service and very disrespectful.

The lineups was long but customer service guys taking to each other 2 by 2. Not clean environment and they never provide tea or cofffee at coffee table it is always empty! All couster service is Indian their Manner is like Indian not Conidain

Chetra provided very poor service. I was at the counter and asked her can I get my statement and she send me to the customer service and there was no one there to help

Very poor service and I have been with TD for 9 years

Probably.the worst Bank branch (any institution) in Canada (Not kidding). The customer service is in minus levels and the staff unfriendly, unwelcoming and inaccurate on every single visit.

This branch doesn't even deserve one star but since you cant post without it.here I am.
This branch, their staff and even both customer service manager as well as the branch manager are terrible. I came to this branch seeking services and I hoped in doing so that my request would be done correctly.i understand that human error happens but that is no explanation for 4 mistakes on a Loan. They do not go through anything with you as well as they sneak things in such as unwanted insurance. When trying to rectify this I went into the branch only to be spoken down to as if I was a child buy the very person whose job is in customer service (the customer service manager). I've Been with TD since I was a child and this experience alone has made me want to switch companies.

Please for your own peace of mind and sanity, avoid this branch at all costs! My confidence in banking is seriously shaken.

I went to this TD Canada today after just moving to the area, I had a cheque from boardwalk rental properties (my damage deposit) Boardwalk banks with TD so I asked to have my cheque verified I will pay the 25$ fee or whatever so the funds would be released to me right away! Anyways she took my cheque to the back to talk to the manager and signed it off & she came back and said nope we will have to put a 5 day hold on it. I said why if i get it verified there shouldn't be an issue, she said nope there will be a 5 day hold.

I said if they bank with you guys, you should be able to verify and give me the funds right away. Shes says you cannot wait the 5 days? And I said clearly not. I would like to speak to the manger please & she refused once again.

I called TD customer service after she had already deposited the cheque into my account with the hold. Gave them all the info & the supervisor told me to go back in and ask for a customer service manager. So I went back in asked once again to speak to a manager. They told me to have a seat I waited about 10 minutes while the manager sat back doing nothing. He grabber a card for the manager that wasnt there looked over at me & gave it to the customer service lady & told me to call this number if i had a problem.

I've never been so racially profiled in my life at this point.

I WILLL NEVER. Come back to this TD ever again. Judging by the reviews already this location should be shut down. Poor customer service, wouldn't let me pay to have my damage deposit verified which is my absolute right as a TD client.

Worst experience every with TD Canada.

All representatives are nice and good. I never had complain but there is a one lady.she don’t know how to handle customer and even don’t know how to explain the things.she should know what is customer service means.