TELUS

Carlos store 130th is amazing.we arrived here from PEI on Friday and I had to start work on Monday and there was no available appt to set up internet for 20 days and Carlos came through and got my internet and TV hooked up Sunday and I was able to start my new job via home on Monday. Thank you Carlos you are amazing.

I had absolutely amazing service regarding mobility, most recently being in November with Kenzie. I went back to transfer my tv and Internet to Telus as well and was with a different associate, and have had nothing but problems since. Leading me to have to call Telus and wait on hold now 4 times since my services were purchased and I still don’t have answers as to what went on when my account was created or why.

It was awesome, walked in looking for help with transferring data to a new phone, I can’t remember the sales clerks name, but he was very knowledgeable with the updates. And made it all work out in the end.

Ordered, they said so,
Camera's still a no-show,
Agent's words, hollow.

Update based on Telus response:

Impressed by YOUR rhyme,
DM me, discuss in due time,
Solving, line by line.

Already spent over a week working with Telus support through calls and their internal investigations. Not interested in phoning yet again. Will only speak to whomever wrote the haiku in response to my own as they've shown creativity in their customer service approach and should be properly commended.

Had a very nice experience with this place. Kash helped us to get a really good deal with Telus. Would highly recommend to visit this place

Demanding photo ID just to get them to unlock the door is a joke, since when did Telus become a VIP access store

I get the safety of employees. But having to fill out an appointment request for a store seems a little outrageous. Especially when there was no one in the store and it wanted me to wait 15 minutes….

I have been with Telus for decades. They have shady sales practices. Representatives phone you and tell you that features are included with services, then when you sign up, the features are not included. Cancel services, return hardware to store. Months later still being charged for services that were misrepresented and subsequently cancelled. The requirement to ID to enter the store is ridiculous. There is not requirement for anyone to carry ID and absolutely no logical reason to produce it to be able to enter a store. If they have too much theft, then lock the products up so they can't be stolen instead of treating everyone of your customers as criminals.

Crystal was amazing she is well spoken polite and super knowledgeable she is a valuable asset to your store we need more customer service people like her the store owner should be extremely grateful for having her!

Not a fan of this store. I was doing some shopping at Christmas time and when I was trying to get into the store, they wouldn't let me in until I showed them my ID. Once I was finally let in, I told the guy what I was looking for. He proceeded to ask for my phone number and when I told him, that's when he decided to grill me with question after question. He wanted to know why my TV package was with Shaw and not with Telus, after a few minutes of getting these stupid questions, I told him that all I want is a new case for an iPhone and that I'd like to be on my way.

Today I popped into this location (first time) to ask for help with switching over my old phone to my new iPhone I got in the mail. The two girls were very kind, professional, and helpful. They helped me get set up with my new cell phone no problem, and mentioned helpful tips. Was really impressed and definitely would drive to this location specifically because of how helpful they were.

This place is frustrating before you even open the door…have your ID ready as during regular business hours you have to show ID just to get access into the store, supposedly for robbery prevention. What a Sad way of having to do business. Thankful that this is the first store I have ever had to do this and hopefully it is the last.

Says open at 10 am and no one is there I’m waiting over 30 min still no one there to open the store horrible!

Terrible customer service. Went in to get my daughter a new iphone. Unfriendly. Will never go back to this store.

Zero customer service skills and want to charge 30$ to replace their faulty equipment. Save yourself the headache of dealing the Telus, they are a bunch of scam artists. The future is not friendly at Telus Shepard on 130th.

When did Telus have higher security than a bank? Had ring the door bell, wait then show my ID before entering.

Very helpful staff and great customer service. We dealt with Sabrina and she was terrific, we will be back.

Andreo was good through most of our experience. I have a special needs daughter and she takes a little longer to answer questions than a lot of people. He rushed us near the end and he even said "we have other customers waiting, so we need to finish this up". I was mad! How about the customer right in front of you? He handed us our phone and told us to go home and set it up. If we had questions, go to you tube.how about the company we set it up with? Bad service on that part! We switched from Android to Apple, would have been nice to have a mini tutorial or some kind of guidance. Sink or swim with this location, it is never consistent!

The associates there are very good people, they are nice and approachable, however I believe that better management and store support is needed to solve problems.we had very frustrating issues to solve which took all afternoon to work out, we had to call telus service ourselves because nobody at the store could fix the problem. At the end of the day the problem was fixed, but not to the credit of this location.

Worst company ever, my internet 300 was so slow compared to Shaw, also got a tech 3 times to check and they kept saying the last technician messed up, on top of that I cancel it and they charged me a cancelation fee! Love how we just get ripped apart and there is nothing you can do during 2020. Never choose telus, support other companies, it's not like you are even going to have great service.

My husband I received a call from Telus a couple of weeks ago asking us to switch with them instead of using Roger's. They were willing to give us some deals, and so we decided we would pay out the remainder of the term with Roger's and move to Telus; we already have internet and TV services through them, so it made sense to keep it all together.
We were told that we would receive some Sim cards in 3-5 business day. After the 5 day mark, we called Telus to be told that its actually 5 to 7 days and to wait a bit longer. We wait yet again, another week passes and still nothing. We call Telus yet again, and this time get told that we can either continue to wait or go into a store and they will sell us the Sim cards, then they will reimburse the money as credits to our account. We stop at 130th ave location to pick up the Sim cards, as well as purchase new phones for the new plans. When we get to the door it is locked, a girl comes to tell us that only one person per family is allowed in at a time. The store was completely empty, other than the staff that were working. I cannot understand how two people from the same household cannot be in the store together, but yet strangers can shop together. It seemed as though the staff would rather entertain themselves in store doing nothing than actually help their customers. We will never return to this location again. Luckily Matthew at Market Mall was able to take care of us, shame that we had to travel so far to receive good service.

Very friendly people. Thoroughly helped me as I am not a techy person. Now I'm home and loving the service.

My new mobile developed issues and I went in to drop it for a repair on April 16. Off the bat and rather dismissively, I was told I won’t be getting a loaner so I might consider looking to go elsewhere. I had a spare phone and this store was close to me - so didn’t mind and still went ahead.

After dropping the phone and driving off but still within the parking lot, I remembered I didn’t take out my SD memory card so I called and spoke to the same Associate who took in my phone. I enquired if I should return to pick up the card, but was told not to worry and they’d hold that for me.

Fast forward April 22, I go in to collect the phone and my SDcard was missing. I tried to get an explanation and was given the run around. I figured they lost this.

As I speak no acknowledgement of this error, no apology or attempt to make up for this! I have been met with really shabby and dismissive treatment. Really poor and disappointing. Not to talk of the time spent in store. One would expect better from this provider.

Had a great experience. They had great covid precautions and Andreo was awesome! He was very polite, helpful, and got us the best deal possible!

Went to go ask if I could get a Telus account and add on TV to my boyfriends account but they wouldn’t let both of us into the EMPTY store. Not sure how I can sign up to his existing account if we both can’t be in the store to hear about the deal and sign a contract. I understand there are covid protocols but Telus is just turning away business with limiting one per household. If two people need a new contract shouldn’t both be let into the store to get the details?

I have had limited success in having my needs met at this location. Most recently, we went two days in a row to get an additional phone and plan added to our family plan. The first day we went to find out they closed at 5: 00 (Covid hours) then second day we rushed to be there as soon as we could after work. It was a rainy day, we arrived at 4: 00. We knew exactly what we wanted, and were met at the door by a man who said that they only had an hour left, and Telus was strict on assuring they were out by 5: 00, there was one person ahead of us, we could wait in our car (which was fine), but he was sure he couldn’t help us. We had to abandon this location for service. This is the second time in as many years where I have been declined service at this location.

For the past week I have rushed out of work to get to this store (that closes at 8) for the THIRD TIME- the first 2 times I got there for 7: 30 and they were closed, figured 30 minutes early is understandable if they had no customers for the past hour. Today, I left work early to get there for 7. Right as I was walking to the door I noticed they’ve already locked up shop. Unbelievable, change your hours If you are closing for 7 from now on.

Poor customer service. Arrived 45 minutes before closing time and they were sweeping and mopping the floor. Asked for help to continue service with them and was advised my request could be dealt with via self - service by calling cust.service. I asked for Store help to resolve the issue and was denied. I wanted to extend my service with them since the contract term had finished.
In other words, continue giving them my money. I just wanted a little help and I was met with the Worst. Service. Ever.

Went to the Telus on 130th for the first time today, and so glad I did! Konrad was a great human, and made the process of getting a new phone ezpz. Friendly, helpful and funny, appreciate you, Konrad!

Nikko and Marc was very helpful and pro about the screen protector they help me to put my screen protector even a bought it somewhere else. Best customer service

Customer service is great! I had to return my phone for warranty repairs and the process took only about two days! I was called immediately when it arrived from repair.