TELUS

Just moved our corporate account over from Bell to Telus, so happy with the decision. Karan and Bri have been fantastic, excellent customer service, very friendly and helpful.

1. Phone purchase and new contract sign-up.
2. Issues surfaced on the 29th day.
3. Spent over 8 hours with customer service at various levels.
4. No resolution despite extensive efforts.
5. Visited the shop three times, issues persisting.
Misinformation from every channel.
Very disappointed.

Empty promises and scammers on a massive scale. It would simply be immoral to support this company.

Once we fell for their tricks, we saw the truth we pulled out immediately.

Their so called 'customer service' does not exist. You will get transferred from one to the other, and no one takes responsibility for the shirt they wear.

A gross experience had by myself and my partner. We are glad to have moved away.
. Currently supporting Koodo, cheaper plans, better support, promises kept.

Absolute scammers, full of lies. I will no longer support this immoral activity.

Switched provider, and having a much better experience. Cheaper too!

The experience was really great. @aman was very friendly.

Editing my review: I didn't know about the convenience fee waiver. Aman could have told me about that when we were there. At least I could have saved $60 when we bought online. All my friends got that convenience fee waived by their operator. @aman, is there anything you can do to waive my convenience fee?

Aman was very good at understanding what I wanted most from my phone. He explained all the options available and what they included and cost. He did not try upselling me on anything I didn’t need. His pleasant manners made the transition to a new phone very easy.
Thank you Aman!

Easy to deal with and really great service.

Aman was who I saw. He dealt with a lot of people coming in all at once but helped everyone all at the same time

Aman did a Fantastic job of switching my service now that phone is paid for. He is knowledgeable, polite & efficient! I highly recommend him. Thank you Aman!

Went to telus for new line and new phones, was greeted by Aman and the process was quick and seamless. Extremely clear on all the contracts, very happy with the experience

Awesome and patient service. Karan and Pritha were exceptional with service. They helped with everything and were polite.

Pritha and Karen helped myself and family with phones and we can't be happier than you so much

Great customer service. Super helpful and very efficient. I’ve been coming here for years and will continue to do so.

Aman helped me upgrade my phone today he was very professional and helpful getting it done quickly.

Pritha was extremely helpful and took the time to explain phone plans clearly. She listened to what I wanted and went above and beyond to help! The process was complicated and Aman came to help and was helpful and friendly as well! Many thanks!

Aman S.was very personable and patient when helping me set up my new device and renewing my contract with Telus.

I left Telus long time ago due to bad experience.
In May 2023 fela knocked on my door and was pleasant enough to make me consider switching back to Telus. Well, what a mistake on my part
Telus was bad and become even worse.
I highly advise to dodge them as you would dodge rattle snake

Karan was the employee that helped us get new phones quick and easy also saved us some money in the process highly recommended

Aman. S at the Beaconhill helps me amazing way. Big headache for my mobile has solved by his kind and patient manner of service. Preciated a lot! Thank you so very much!

Walk-in to Telus beacon hill, Aman is very patient and professional. He explains very clearly.

Walked-in to Telus Beacon Hill. Aman welcomed me warmly and asked in a very polite way what brought me in the store. From the start of our initial conversation I felt relaxed and knew that Aman will provide me the best options and plan for internet and home phone needs. I walked-in skeptic and walked-out a fulfilled and satisfied customer. Aman restored my faith with Telus and provided top of the line customer service! Thank you Aman!

Telus customer service directed us to Beacon Hill. Great service! Polite, friendly and so helpful. Would recommend to everyone. Thanks for making the process so easy, Aman.

I walked into Telus Beacon Hill, and Aman S attended to me. He was sweet, very calm and explained everything to me in detail. I even subscribed to more services because he has an excellent understanding of the product offerings. Thank you, Aman! Thank you, Telus.

Great experience. Sarbaz was very helpful, patient and overall we got a good deal. Happy with the service.

My experience with Abdullah was great. He was very knowledgeable and professional. I enjoyed my time with him and Telus is very lucky to have him as an employee. 10/10 I recommend him:)