Terwillegar Car Wash

I have been using this car wash for almost 8 years, it was great till last year
Vacuum’s don’t work properly, they keep on adjusting the timer on the cars wash to make it more shorter, the other day vacuum wasn’t working well I put a toonie and the gentleman working there wouldn’t even bother returning the money back. Very poor service and this place needs new machines compared to Winderemere clean car wash

Great car wash, I take my car there to vacuum and clean the mats from all the winter mud and snow. The young kid is super helpful and nice to deal with.

If I could give less than 1 I would. My wife put a coin in and the machine was not taking it. The manager came up to her insulting and yelling at her. Another customer, had to come over and tell him to stop yelling at her. She came home very upset. Never ever will we use this car wash again and I have told the manager this.

Nice clean newer wash with latest tap and card reader. Water pressure is medium, but the water was cool (wash) and soap was weak. Barely washed any bugs off. Poor performing car wash.

Always clean, soap works, and the water is hot.
Today the guy squeegeed the windows of my car before I left in -26 weather. Very nice!
Been a solid place to go for the last year.

Went tonight at 6: 30 when it was -23 to get the salt off my car. Place was open and warm. After a quick rinse I was concerned about driving with water on my windows, the attendant on duty came over without me asking and squeegeed all windows for me! Very happy and love this place.

Idiots work here with no desire to satisfy customers - the coin slot failed and no accommodation made. I do not recommend this business, they deserve to experience the result of poor customer service - that is having none.

Large car wash. Bit fast on the billing timer. Can take up to 15 secs for the selection to kick in which is eating away your money. One of the nicer car washes in the city. But definitely pricing is a bit high

I went to Terwillegar car wash recently to use their service. It wrongly charged my card and when I asked for a refund the worker told me he would get his manager. This manager came and refused to refund me. He told me to “sort it out with Visa”, fully knowing that I will not get a refund through visa. When I pressed more he became argumentative and walked away after a while.

I called Visa and they told me my card was charged x 2. I am asking for a refund out of principal now. I also see that I am not the only person that have this experience. I strongly believe in supporting honest and local business especially in this climate. This is my expectation;

1. I would like for a call from the owner of this car wash to talk it over by the end of this week. To put an end to profiteering dishonestly and discuss how they can improve customer service.

2. I expect to be refunded fully.

3. If I do not receive either I am hoping for your support in Terwillegar area to boycott this car wash. How long I live it up to you. Why? Because I am tired of people taking advantage of others especially when they’re are in power or have an advantage over you. I am sure you also want to support your hardworking, honest, quality local business.

I arrived yesterday night at 9: 45pm, 15 minutes before closing, knowing that I could be done in 10 minutes top. The guy at the entranced stopped me and said that I could not use the car wash for more than 5 minutes because he needed to be done cleaning by closing at 10 pm. What is the point of showing 10pm as closing time if we cannot make it until 10pm as customer? If your staff need to finish at 10pm with a clean facility, don't say that you close at 10pm.

Did not know I had to advance to go through the automatic door, waited out side for 30 minutes with no help.

Went to the wash to spray bugs off of my bumper only and charged $4.95. Total time In the wash was about 2 minutes. Minimum charge is posted at $2.00. I would hate to see how much it would cost to wash my whole vehicle.

Since the Covid-19 lockdown the prices at this car wash have increased dramatically. I went on February 26,2020 and washed my car, it usually takes about 10 minutes on the meter. It came to $16. On April 18 I went and did the same wash and it was $33.84. Yikes, that is a huge increase for the same wash? Is this price gouging because of the Covid-19 crisis? Will management please respond to this?

I have been coming here the past couple years - ignore the hours posted because they close whenever “they feel like it”. I’m kicked out at a different time almost every week. Extremely unprofessional and the water here is awful.

Cold water, barely any soap - this place has gone downhill over the years - won’t return after today’s $7 cold, soapless car wash.

I always used this carwash but lately I noticed that water became barely warm, maybe thirty degrees, it just keep on freezing on your tire rims, no I don't recommend this carwash at least till summer.

There was a big chunk of ice stuck on the exit yet the employee did not even bother to give customers who are going in a warning or offer an alternative way to get out. When I called and let them know hopefully they could figure something, he clearly understood but said “no English, it’s your fault if the car is damaged”. That is such an irresponsible car wash, never go back again

Open time is posted on the driveway as 7 am-10 pm. I showed up at 7: 20 and no lights were on. I had a job to do and I had my plans killed in their tracks. It was -30 C, so if it was closed due to cold, a permanent sign saying closed due to cold at -30 C would have been nice. Next day it was -25C and they opened at around 10 am. They told me -30C = closed, -25 C to -30 C = open around 10 am. They also block their driveway at 9: 30 pm with an employees car when their hours posted on the building state 10 pm. Other nearby car washes that post 10 pm closing let you in until 10 and ask people to leave at 10: 15. They should update their hours, list their policies outside, and be more thoughtful. I like the place in general but they have inconvenienced me several times, hence the 1-star review will remain until they fix their signage or policies.

Horrible service. I asked one of the workers to help me but he said he was enable to because he worked “part-time”. It shouldn’t matter if you’re working full-time or part-time. One should be doing their job as an employee to help their customers out as much as they can.

A very clean and evening car wash. My first choice when needing to get all the grime off my car.

Pretty hard to wash your vehicle there when the card readers won’t read your card and you go into the office to get change, but the 2 people working there are standing outside together smoking, and the one facing you watches you walk in there but pretends they don’t see you.

The Terwillegar Car Wash is an excellent place to go to have your car washed. My only complaint is that the mat clamps need to be tightened a little more. About half of the mat clamps are not tight enough, resulting in the floor mats falling down when they are sprayed by the pressure washer.

I used to like this place but it's 9: 40pm and they've already put a barricade up at the entrance (they are supposed to close at 10). Asked the attendant and he wouldn't let me in. I just needed to rinse my car after the rain, wouldn't take 20 mins to do. I'll just go to Clean Car Wash in Windermere instead in the future.

Their machine wasn't working, when I asked for help, he got it going for me but then refused to refund me the time I had lost. 3 mins. Not the money nor the 3 mins I care about, it's the principle of it. I told him (Nicely) that he should probably put more time on the machine and he said no, just hurry. I won't be back.

Not impressed - we arrived at 9: 40 pm to wash our car and the car wash was already “closed”. Yet we saw a staff member inside and other cars as well. I thought closing time was 10 pm? It says so right on your door. We got the attention of the staff member and he just looked at us and walked away. Very poor customer service.

Bad customer service, rude staff, heating in counter goes faster than usual, staff are not able to communicate english and rude