Great company to deal with. Product was as shown on their website and delivered on the date and time stated. Excellent customer service, would use this company again without hesitation.
I'm absolutely furious! I ordered 8 yards of top soil, laid out a tarp on my land for them to dump it. I asked for a heads up call so I could direct them while unloading. They didn't call. They didn't knock on the door. I heard the clanging of the truck as it was unloading and ran out find it dumped in the parking area of my driveway, making it absolutely useless. I now have to hire a skid steer to move it at my added cost. I gave them simple instructions and they failed miserably. The driver saw the tarp and said he couldn't get to it, and then I pointed out where he had to go and it was VERY easy to get to. He shook is head and said sorry, but by that time it was to late. The office girl DID put the instructions on the invoice as was my phone number, but the driver failed to even remotely try to contact me. I was home at the time. A simple knock would have solved this. I tried to call, but they're are closed and I can't even leave a message.
They have since contacted me and have said they will move it at their expense. If they follow through I will raise the rating.
The follow-up is that after they messed up the driveway, I cleaned up the dirt myself and then asked them to bring some gravel so I could cover over the dirt that was left that I couldn't separate from the driveway. They did so at their expense which I do appreciate. Because of their follow-through, I will give them four stars. I have to withhold one for the hassle that could have been avoided, but they do have the integrity to fix their mistakes, which is something a lot of companies don't do.
Came ahead of schedule to dump our road crush. The driver was accommodating when I asked him to wait a bit longer for me to meet him there and show him where to dump.
Exceptional customer service and great products and prices. Had 8 boulders delivered and placed. A few were in difficult to reach areas. Neil, the boulder guy, was fantastic and expertly placed them right where they needed to go and offered some good advice at the same time:). Top notch!
Ordered field stone boulders. Couldn't make it out to their yard because of my schedule, and they were able to accommodate. They picked out the boulders, and delivered at a better price than anyone else. Thank you!
Paid for 3 yards of topsoil and the operator was only filling the bucket half full. So only got half of what we had paid for. Not very good customer service in my opinion.
I've had rocks & wood chips delivered twice from Black dirt company. Always happy with the product and they dump it on the tarps I lay out for easy cleanup.
I visited The Black Dirt Company for the first time today, and clueless about what I needed. The lady in the office was so helpful and kind. Then out in the yard, Fred (I think, bad with names) and his crew of young lads worked so quickly, efficiently and all with a smile on their faces and jokes to tell, despite the awful smoky conditions. 10/10 a wonderful experience!
I am a long time customer of the Black Dirt Company. The quality of the products, customer service and delivery have always been above and beyond my expectations. These are amazing people to deal with.
I have to say that the premium garden mix is the worst I have bought from them ever and I have bought it for more than 10 years, it turns into concrete worst ever