The Brick

We had excellent service provided by Dan today. Our main tv crapped out and we quickly ran to the brick to look, got a great deal and brought home our new tv today! The brick Ponoka will continue to be our first stop for local furniture and electronics

Very helpfull and easy to work with on prices and arranging delivery. Over all a good experience.

Purchased sofa and TV. All the staff were amazing including delivery. Only reason missing a Star was my TV was delayed by several weeks and communication got lost had I not called.

The information I received was very helpful in making my choice. The service was very friendly.

Went in 15 minutes before they closed because my dishwasher had caught fire and I needed to order a replacement while they were on sale. Dawn and the other staff were so helpful and understanding. They made a horrible day much brighter because of their kindness and humor. Definitely go visit them.

I went in on Black Friday and was able to purchase a sectional and a refrigerator. The sales associate Chris Laplante that helped me was very knowledgable and helpful

Chris and Ben were helpful and knowledgeable. Made the process of buying a new stove very easy.

Came in today to make a purchase and was met by a friendly staff. Chris really helped me figure out what I needed and got things rolling fast. I appreciate the kindness really good experience. Thanks a lot

Excellent customer service. Ron at the Ponoka branch was very helpful in choosing a mattress.

Wonderful experience! Logan systematically guided me through the process of identifying and buying the mattress that best suited me. Great Black Friday deal as well! Very happy customer!

I had a very nice, professional and understanding for personal allergy needs. Chris and Logan were very welcoming and easyto work with.

Ben and Logan were exceptional. Very professional and with the care and service of a small town. They knew the products in the store and helped me to find my perfect bed. Ben, thank you for knowing what I needed when I didn’t, and Logan for making all the logistics of the purchase to delivery absolutely seamless. Both of you are a credit to the Brick franchise.

Sales team worked to find us the best deal and were very patient as we selected appliances. We chose to have them delivered and installed. We highly recommend using their service people for installation. It was excellent!

Had a wonderful experience with Erica in the online chat! I couldn't get the payment section to work on the website so she helped me find what I was looking for and get my order processed for delivery. Thanks again!

Thanks to Erica. Helped me check for my purchase inquiry and help me with multiple questions. He is very patient and helpful. Solved my problems in minutes.

Had a wonderful experience with Erica in the online chat! I couldn't get the payment section to work on the website so she helped me out in creating my order and getting my items sent ASAP to my local (Fredericton) Brick. Thanks again!

Great place for appliances and furniture. It's really convenient to have a shop like this in a small town, saves a trip to the city and shopping is free of you pick up from the door yourself.

We just purchased a new bed and it was a great experience! Blane was super helpful with helping us pick out the right mattress and got us the best price possible.

ERICA VAN GYSSEL is the best Sales Associate in The Brick Ponoka. I have dealed with her two times with my purchased and she’s excellent. She is approachable. Good job

We've been to this location numerous times over the last two years. Each time, Blane Edwards was top notch. Professional, honest and courteous. Thanks Blane!

Got a super comfy recliner with a huge clearance discount. Serra helped us make a decision and made the whole process stress-free.

Had an issue with my bar stools not being the right height and they went over and beyond to rectify it. Serra was knowledgeable and extremely helpful. Great customer service!

Blane Edwards was a very awesome sales associate and helped us with what we were looking for and more and all other staff seemed friendly and welcoming.

Very accommodating staff in the Bricks Ponoka specially Erica who helped us with our purchase. She made us feel comfortable and welcome. Keep it up guys.

Blane was super helpful towards our purchase and was really friendly throughout the whole process which made us feel more comfortable using our money there!

ZERO customer service, zero satisfaction. It started with the pickup of my two beautiful leather chairs. There was no one to assist me in Ponoka to help me load them into my vehicle. The only reason I went to pick them up in the first place was because of the delayed delivery date. We order 90 % of our purchases from Amazon, and were reluctant to even give The Brick a try in the first place. We did, and that is what lead me to my opening statement. I placed these beautiful leather chairs in a room that gets very little traffic. No children sitting on them, no children reclining in them. They were more for show. No pets touching them. Cleaned regularly with leather cleaner.

Problem: one of the incorrectly welded arms snapped, making one of my chairs fit for the garbage. I called The Brick office in Ponoka, they told me they would see what they could do, and get the manager to call me ASAP. Four weeks later I decided to call back as I heard absolutely nothing from the manager. After a brief conversation he made it clear it was out of warranty and they couldn't help me. I then proceeded to call Head Office and leave a complaint with them. They had the same manager call me back, and tell me the same thing he had already told me, with no additional ideas as to creating some customer satisfaction. The second phone call, much like the first phone call, simply wasted my time. Now instead of 90% of my purchases coming from Amazon, it will be 98%.

P. S. My beautiful leather chair is on it's way to the dump today.

Came in for a TV, Blane helped me make it take less than 15 minutes and showed me some options that I would have overlooked.

Blane Edwards was knowledgeable about the products, very helpful and friendly. We have purchased products from him before and we will again. Excellent service!

Both of my daughters have had nothing but bad service from this place. Iam appalled buy the lack of desire to shine with this group. My daughter and son inlaw baught a new fridge that of course was late on arriving, then it shows up on their steps a week before it was scheduled. One would think that's awesome, but no.instead the delivery guys had issues getting the fridge in the door, and left them sitting there in-40 because they had other deliveries. All the smart delivery guys had to do was take the plastic transport rails off the bottom of the fridge and it would have fit. Instead they had to call around to find help to lift the fridge in. NEVER WILL I ORDER FROM THIS PLACE

Big shout out to Erica and Blaine! Needed a bed in a hurry and they made it happen! Very friendly and helpful! I will be back.

Once again left The Brick one happy customer! Always a pleasure and great service from Blane Edwards! He helped us find exactly what we were looking for, while saving us some money! Highly recommend him & The Brick in Ponoka for all your household needs! Ay hiy Blane!

Serra Hodges was able to answer our questions, and went the extra mile to give us what we asked about. Very helpful and willing to help.

I went to The Brick on the hunt for a sectional that would fit in my apartment and Brenna was super helpful in accommodating my many requests! She has made me a returning customer with her knowledge and friendliness! I am always hoping she is working when I pop in for something.

Blane wis an excellent salesman. He is kind and courteous but most importantly, very accommodating. Great sense of humour too!

We had 2 separate warranty issues, our main control panel on our range quit working and our furniture was peeling. BOTH issues were dealt with in a timely manner and the service we received from Brenna and Logan were OUTSTANDING! We thank them for everything and will definitely continue shopping from the Brick Ponoka in the future.

Was looking for a platform bed. Blane was really good to deal with and he helped us in deciding what was our best option. Thanks!

Blame was very knowledgeable about the mattresses and very helpful. No high pressure sales just friendly conversation! Wonderful experience!

Great place buy furniture.the nice worker Serra was very helpful and informative. I was in and out.in 10 mins tops. I would recommend this place

Great service. Shout out to Logan for helping me find a decent pillow. My neck is thanking you this morning!

I would have given the Brick itself "1 Star" but the staff at this location have been helpful to me. Took 5 months to remedy and repair an issue with my brand new sectional, but the staff at the ponoka location were very helpful through the process

Extremely poor service all the way around. Ensure you have the customers correct information. Don't just focus on collecting the money. Also ensure your delivery drivers show some respect and caution for people in their home we are in the middle of a pandemic. I would never spend here again and absolutely do not recommend this location. Terrible service.

Some sale go to buy 4 mattresses for the kids and the mattresses are twice as much now. Should have bought them when they were only $100

I was dreading going into a store to purchase a bed because we all know how stressful it is to find "YOUR BED". I walked in, told Blane what I wanted in a bed and he knew exactly which one to point me to. I was in and out within 20 minutes. Very impressed with the prices as well, the bed I bought was half price on sale and the mattress protector was a great deal. Great customer service as always in the small town shop with awesome selection.

Absolutely lovely staff and selection, however when I returned recently I was extremely upset and shocked to find none of the employees wearing masks. We are in the midst of a pandemic, and it is incredibly dangerous not only to the customers and their families, but the employees as well.

Unfortunately, I won't be returning until masks have been mandated. It's incredibly irresponsible to run a business in a pandemic without taking the necessary precautions, and I know there are other stores more mindful of that.

Good furniture.good places to sleep.would be a good hiding place in the event of the apocalypse.also many lamps