The Brick

Dhaval is friendly and the best staff i've encounter in Bricks downtown.all my question is being answered.i will recommend him with all my friend goin to bricks.

Bought a queen bed sept 19/23 at the brick it was very fast service. Ready for pick up with 1 hour…
Awesome sales rep… thanks

Great service from D (I can't remember your name: s) She was lovely and helped me pick out exactly what I wanted. Thanks again! Look forward to your help next time!
Ps sorry I forgot your name haha

Highly recommend Apple in helping you with any purchases. Apple is knowledgeable, professional and. I highly recommend Apple Joy Cruz in helping you with any purchases. Apple is knowledgeable, professional and extremely helpful. She never once pushed us. She guided us through this process in a easy going manner. We ended up buying three pieces of furniture. I would not hesitate to ask for her. Two thumbs up! Excellent customer service.

Where to start, I bought two couches (because the first one wouldn’t come until the end of March) along with a bunch of other furniture that was all supposed to be here by end of march. The last week of March arrives and I haven’t heard from them. I call them, all of the furniture is now delayed until June. I cancelled everything except one couch that was supposed to show up the end of April. Now I get a call to deliver some of the couch at the end of April, but pick up the last of it at an undermined date sometime in May (maybe?). I paid for delivery for a couch but nope, we’ll deliver half of it, you pick up the rest. Every experience I’ve ever had at the Brick Fort McMurray has been like this. Don’t buy from here unless you don’t mind waiting 6 months for your furniture and only get half of it delivered when you pay for delivery. I’ve never hated a business more, it boggles my mind how they have not folded their business here. I’ve heard good things about City Furniture, also Wayfair will deliver it to your door in a timely manner WITH updates on your delivery.

We’ve been double charged with $199 for flexiti processing last Dec. We already went back to the store 5 times but no action. Last visit, the “sales manager” told us that he will look into it and update us next day. But nothing happened. It’s been more then 3 months now.

Apple and also the other employees were definitely a great help for choosing the right furniture in our house. She was very accomodating and patient with all of our questions. She's very professional when dealing with customers.

Do NOT go to the downtown location.as soon as you show some interest in a piece of furniture, they follow you around the store like they are your shadow and dont leave you alone even if you tell them that you will come get them when you are ready. Aggressive sales - will never step in the downtown store again. Gregoire location is 100% better!

From the sales side, everything is so good. Dhaval helped me a lot to get the items I was looking for. But when it comes to delivery it is such don't trust them. They will give you a call, and send an email of the scheduled delivery (don't trust this). On that date, if you call them why the delivery was not done, they just say sorry it is canceled. The next available date is next week. Don't trust their email and call (even the manager talks to you). The customer care desk and manager know the word sorry and the next available date _. Just a single phone call to let the customer know not able to make delivery on time. But as a customer, we have to call them to get to know why it's not done.

My delivery was scheduled for the 1st stop. But still, they just say the sorry product didn't get loaded from Edmonton. If they know the product didn't load in the truck. Then they should let the customer know. So we don't wait for them all day, cancel all our plans. I wait for the 3-hour window they told me 8-11 am. They did not show up. I called them and asked, simply replied sorry it is not loaded in the truck so the next available delivery is next week.

Still, it's their mistake. They are not ready to deliver in the next couple of days. Right away next week. The operations department ruining the sales department effort I think. If you say I'll cancel my order, they just say ok and give you the cancellation paper. Finally, after 3-4 weeks of waiting, we ended up with nothing and go to another store for the product.

THE BRICK just say sorry. Still our next available date is next week.

Better train operations department to keep up the business.

Couch was supposed to be delivered December 23rd, no notice of delivery cancelation. Pushed off new delivery date to December 30th. Not impressed as I had already gotten rid of my old couch expecting this one to come on time. Claimed they had tried contacting me but there was no effort of contact on their behalf. They had mine and my wife's number for contact and neither one of us were notified.

Sales consultant Deepthi gave me wonderful service and had great knowledge of their products to help me make my purchase! I’ll be back!

Apple Joe was very helpful and knowledgeable about the appliance I purchased. She was a pleasure to deal with.

Princewill James was an awesome sales persons and attended to us very well and his well experienced.

Dhaval was amazing, he was very kind and patient with us while we dealt with issues with the finance company, Flexiti, who leaves a lot to be desired. I would have given a 5- star rating because the service at the store was exceptional but the finance company was atrocious to deal with

The worse customer service and sales commitment. They promised to give free installation at time of purchase and asked for additional money after having advance!

I had an issue with making a warranty claim through the website. After speaking with Kayla from customer service, who definitely went above and beyond by going out of her way to assist in making the warranty claim on my behalf. Within 2 hrs she had got back to me that after the information I had given her and supplied the pictures for all 3 pieces of my sectional, the warranty inspection forms have all been completed and submitted separately.
Thank you Kayla!

Our experience with Deepthi was beyond amazing! She helped us at every interest we had. Very good customer service skills and above all so sweet to have a sale with. Thank you Deepthi!

After recently moving into a new furnished apartment, my husband and I needed a new mattress.

Dillon and Christine were incredibly helpful. They were able to assist me immediately in showing which mattresses suited my needs, were available immediately for pick-up, and showing appropriate accessories.

The overall shopping experience was incredibly pleasant and efficient.

Recently just purchased a new fridge for our home through the brick here in fort mcmurray, the fridge ending up taking a while to get here then got back ordered.usually dealing with the brick your left in the dark on when your item will show up but the saleman that sold me the fridge was nick and he was awesome to work with. He kept me updated through texts and calls even when he was not in the office he returned my texts.finally got my fridge and for the first time in a long time in fort mcmurray the customer service was above and beyond so if anyone going to look for a house hold items, go see NICK at the brick

Ordered furniture ahead of time (almost a month) so when we got the keys to our new place we would have furniture. Called a week ago to schedule a delivery time and they said it would be good to go then got a call a few days ago asking us to book a delivery time and that everything but 1 item is now back ordered when we were told for sure all of our stuff (besides the bar stools) would be ready for delivery since we ordered so far ahead of time. Upsetting as now we won’t have a mattress or a bed to sleep in.

You know we have had some bad experiences in the past but Dillon Kelso was supper nice super helpful in resolving our fridge dilemma and I am really happy he was able to help us:) Thanks Dillon!

This is the 2nd time in a year we have ordered an appliance (s) from The Brick and arranged delivery & installation in our home in Fort McMurray. The issue is we do not live there anymore so it is more of a challenge. Fortunately Deepthi Pokuri has been our sales person both times and we are very grateful she works there. She is always quick to respond, very knowledgeable about the product & and arranges delivery. She also keeps a close eye on the process, we are always well informed and then she follows up after delivery to ensure all went well. For these reasons and more, I highly recommend her and give her a 5 Star Review! Kudos to Deepthi & The Brick. Many Thanks

Our salesperson Arshdeep Singh was very helpful and have an excellent knowledge regarding the products. We went to buy mattress and we end up buying more stuffs and gave us a really good deal. We are happy with the deal. He is very friendly and have excellent customer service. Very satisfied customer here. Highly recommended.

We went into the store with an issue we had been trying to get resolved with another store for the last 5 months. Latonia in customer service at the Fort Mac Brick was able to help us resolve the issue within 20 minutes. Latonia was extremely helpful, as well as extremely personable. A true pleasure to deal with.

The senior customer service representative named Gaganpreet Kaur was amazing very helpful, kind and went far and beyond to help us with everything. I will be coming back because of professionalism in the her customer service.

We are so amazed how this guy helped us with everything. We were only looking for a mattress but He showed us everything and gave us a GREAT DEAL. We are grateful that He was there to help us and gave the Best Deal. You need something in BRICK look for Arshdeep Singh. He’s The Man

Arshdeep was great help. I enjoyed working with him while picking up some appliances. I highly recommend him to anyone shopping at the Brick. He went above and beyond to make sure I got exactly what i was looking for. I will be looking for him again 100%.

Its a hit or miss for service. Some salesman are great and others are to be desired. Great products tho.

Got a sweet brand new Tv today. Dylan Gushue knows his tv's! Very knowledgeable. Excellent @ explaining every tv we looked with great detail. Made my choice very easy. Highly recommend. 10 /10

Deepthi I just want to say how helpful and knowledgeable she was and answered all my questions.

Harneet K is amazing. She helped me to find what I was looking for. She was able to get me good price. Highly recommended.

Khals was helping me alot she was the she stayed with me. Khals was amazing
You are sweet kind and nice thanks for your help.

I recently bought a t.v from the brick and my sales person was dylan, he was very knowledgeable and helpful and got me exactly what i needed in a t.v, would 100 percent recommend to anyone.

I really enjoyed my experience with my salesperson Kim and managerial staff at The Brick in Fort McMurray. They were friendly, knowledgeable and willing to go above and beyond to find something I was happy with.

Visited Brick on Saturday evening with my family and while looking for furniture met a really nice salesman Andrei. Though I told him we are not buying anything he was so nice and started having a conversation with me. Conversation went beyond my expectations and made really good connections. It was a great experience!

This place is really good and the service was amazing, I want thank Deepthi for her service, she was really nice

I’d like to take a second and say how pleasant my recent experience was with two particular sales people in general. Dylan G and Mona A were the salespeople who took unbelievable care of me when I purchased a wide variety of products back in November including a tv, sofa set and dining set. I drove down after nightshift to catch the black Friday sales. I was exhausted but they were unequivocally helpful from start to finish. I was there just about 5 hours, being picky & unsure but this didn’t stop them from assisting me in finding the best pieces for my situation. We worked together to find full sets that fit the vibe of my house & that were either in stock or would be back in stock promptly. The items arrived earlier than they promised and eveything looks fantastic for my first home. I can very truly recommend going down to the Brick and finding Dylan or Mona to take care or all your furniture needs. Signed a happy customer

Just bought a new tv at the brick downtown.
Andrei Valdez helped me out. He was very knowledgeable about the different options and models and gave me all the appropriate info to make us feel we made the right choice.
He has all the qualities a great salesperson should have, he was polite and friendly, knew the products and made us very satisfied with our in store experience.

I have been buying furniture here for the last 10 years with poor customer service.

Recently, we decided to furnish our basement and Mona was my sales associate. She turned my usual (poor) experience into an exceptional 5 star experience. Her honesty, patience and SMILE went a long way with myself and my family.

Even when there were issues with delivery dates, warranty etc she handled everything so professionally and efficiently. Mona is an incredible asset to The Brick, and her customer service has not gone unnoticed. Thank you Mona for an awesome experience; I look forward to working with you again!

I had an amazing experience with my sales associate Deepthi Pokuri. She was very helpful and educated me very well on my preferences. She was exceptionally patience and went above and beyond to assist me in the whole purchase.

When I walked into the brick was welcomed by Dylan who helped me a lot with my sons bed and my dining room table and chairs and right down to my washer and dryer and getting it shipped to prince alberta as well thank you for the help totally going back there again

I dealt with Andrei when purchasing our LG Dryer and at the time we first met I wasn’t ready to buy but I had to go back to him because our first initial interaction was just so awesome. Such a very polite and well dressed young man I’d recommend him anytime and I’ll always be looking out for him whenever I go back. Thanks.

Went into the store to see what they had to offer, immediately when I walk in as I do see staff around doing nothing I had 0 customer service help, I walked throughout the entire store without any help and knowledge of sales and deals. The floors look clustered of random items and the beds were not Presentable and made me feel they don’t follow covid Protocols. Definitely wished upon a better experience.

Just bought a new wall oven and tv from Nick in Fort Mac.
Absolutely amazing customer service.
I told Nick what I was looking for. He did all the leg work and found the perfect Items needed.
Great prices and customer service is a must nowadays and Nick at the Brick delivered top shelf.

Deepthi was amazing, she helped me select furniture for my new home. Very easy to work with and had good communication. I highly recommend her

Went to The Brick and had an amazing experience with Deepthi. If you need help with anything she’s your person! She made the experience so fun, easy and smooth! Will be back again!

The service provided by Elizabeth and Trish was smooth and satisfactory. They went above and beyond to ensure I found all the furnishings I needed for my new home! If you are shopping for furniture, go see Elizabeth and Trish they will not disappoint!

Andrei was great. Replied to a website enquiry. Beat the price on the website. Came in and closed the deal in about 30min.

I told them when I bought it that my disabled father would be the only one home and I made sure to ask if we needed to do anything. They said if I pay extra it would be 100% taken care of from start to finish. I made sure to double check because my father can’t go down stairs and they would have to take care of it without any guidance. I was told this would be fine.

Well it turns out the old washer and dryer have to be disconnected and sanitized before hand. Which I totally understand but it wasn’t mentioned so clearly not done. The delivery guys refused to install the new ones and take the old ones. They just dropped them off. Which is not what I paid for. My husband ended up installing the new ones and got the old ones ready to go. Even though the sales person told me this would hurt my warranty if it wasn’t “professionally” installed.

When I called the brick and asked for a refund on the install fee I paid and for them to come back. They said no to the refund and the guys will be back in 3 days for the new ones. Then when I asked to speak to a manager and I was told the manager would call me back later. Well I didn’t get a call so I called back two days later to confirm pick up of the old washer and dryer. The girl on the phone said her manager can give me $50 back for the inconvenience because they forgot to book the pick up for the next day and now it won’t be until the Friday which was two extra days. So I said okay. Friday comes and no one shows up. I call and I’m told no one knows what happened and why no one came and the drivers are done for the day and they will come the next day.

Thankfully the guys showed up and took them finally but this has to be the worst customer service I have ever received in this town. The manager couldn’t even take two seconds to listen to my concerns. And once they already have you’d money they don’t care. I was going to use them to refurnish my living room but I’ll be looking elsewhere. I had a bad experience with them a few years ago and I regret giving them a second chance. These are the kind of sales people that give sales people a bad name. Do better.

I am so happy i came to this location and didn't go to Edmonton. " Dina " was the one that helped me and she was amazing. Most of the items we wanted to order, we needed right away so Dina made sure they were in stock before we finalized the order so we'd be sure to get it right away. Thank you so much Dina.

After my sale was finalized " Micah " the best customer service rep i have ever had the pleasure of dealing with, was the one to schedule my delivery. She really went above and beyond to help me. There was a bit of a hiccup with my order and i called Micah, She fixed the issue with minutes. She also sent me an email so i have for confirmation. Any questions i had she would literally respond to ALL my emails within minutes. Best customer service i've ever experience, thanks to Micah.

Usually after the sale is finalized, you don't hear from anyone. The sale is done and it's on to the next one. But Micah was there when i had any questions or concerns after the fact and thats truly Great customer service.

I'm so glad Dina & Micah were the ones that helped me. I will definitely be back to the downtown location because of them. Thank you so much ladies, I appreciate all of your help.

Ghadeer Mujahid

5 star for Natasha. She was instrumental in all of our purchases. She helped us to get best prices available and did order amendments for us multiple times happily with free delivery (sometimes over phone). We are very impressed with her style of working, very easy! She was (and is) very responsive over phone.

I knocked off one star for items availability at this store. As per my experience so far, you pay for some products which were showing delivery date next month but eventually you will have to wait for more than 6 months for product to be available. The delivery dates will keep on changing every month, very frustrating! However Bricks is happy because you paid all the money and it will easily put all blame on supplier or something else! Ultimately you are stuck and you will have no option other than selecting other available (non-selling) product or ask (politely) for refund after waiting so many months!

Another star knocked off for my experience with some other management people working in there. They need to improve their rude behaviour.

I didn’t knock any star for Bricks credit card (it is provided by Desjardins, Quebec). My problem is there is NO transaction history available in online account (come on! This is digital world). I am totally blind how much I paid and did they account for my refunds/multiple purchase adjustments. It just shows total balances in weird way, that’s it! Now I avoid using it.

I like how she help me Nichol J.she is Operations supervisor.really she is Amazing how deal the customers. Thank so so much.

While shopping for a refrigerator a brick salesperson told me they would beat any competitors price by an extra 20 percent of the difference between prices. When I came back in with a price from Costco that included free delivery the salesman refused to match that price.

I then asked to speak with the manager, who would not even come speak to me. Instead he instructed his salesman that the only way they would match the price is if I purchased a $419 dollar warranty. Again I insisted to speak to the manager, who finally same to speak to me and proceeded to insist that he would not match the Costco price because they were not a competitor, and because he insisted they charged $300 dollar delivery.

I then went home and ordered from Costco. Surprise surprise, free delivery.

I am unsure what the point of having such a policy is if one is unwilling to actually follow it. Seems like a good way to needlessly alienate customers.

I just wanted to say to one of the workers out there, (her name is Deepthi by the way) that thank you so much for your help today! I am very happy to put 5 stars on this review because of the workers there! Big shoutout to them! Anyways, one of the workers I mentioned we’re very kind and welcoming!
Picking what furniture I want and purchasing was easy and not a problem at all!
Thanks! I really appreciated your guys work and time while visiting the brick!

Elisabeth was fantastic! Thank you for your knowledge and patience! Looking forward to our items being delivered!

Do NOT shop at this Brick (or any Brick)

This location, without notifying us, voided over $1000 worth of items and kept hundreds of dollars of ours. They did not inform us until almost 5 weeks later, on the delivery day, that the items to be delivered were voided (even though they were paid for). The Brick did not and has not returned our full sum of money.

Special mention of Nichol and Blake for having no customer relations skills and handling the situation poorly.

Feb 1 2021- Update
We still have not received our furniture or a return of funds. The manager, Blair, did not reply to my email. I replied to the customer service comment below which also has had no reply.

Do Not Shop Here.

Feb 10 2021 - Update
The Brick has not replied to me personally. The BBB did get in contact with them. The Brick acknowledged it owes us hundreds but when we tried to go for our refund it was not available.

Customer service, the actual store, and Brick social media accounts have not been helpful or even replied.

Once again a reminder to NOT shop here.

Assisted by Deepthi this evening while looking for multiple pieces of furniture. Couldn’t be happier with the service I received. Deepthi was very knowledgeable on the inventory and current in-store sales. Overall an absolute pleasure to deal with. Will be returning for future purchases.

The Brick simply awesome. The service was wonderful, Marina had answers to all our questions and she gave a really good deal in accordance with workplace policies. We got the designs we could ask for.
I cannot think of a better place to go shopping for furniture and electronic appliances in Fort Mac.

We recently moved to Fort McMurray and bought all of our furniture at The Brick. My experience wasnt the greatest. But I never really had time to write my experince or my feedback.

My husband and I went there last night just to give this place another shot. We are the type of people that are very easy going. Almost to a fault. We went in there to buy a bed. When we walked in, straight away we went to go look at the beds. We had a sales person follow us, I cant remember her name but I think it was Anna or Annabelle. Which is understandable. She introduced herself and we told her we are just looking around but we will come find you once we are done. So we walked away to look at some more. Well, this is where everything went weird. She would follow us, literally breathing down our necks. We love our personal space, so I told my husband let's look at a couple more things (nightstands) and then we will come back to the beds. Well, we thought she had left only to turn around the corner to find her right there. So I said to my husband I know sales make comission and all but I dont understand following someone to the point you are stalking them. So I left it alone again. She just stood there and stared at us. We then went back over to the beds. She then I guess followed us all the way back over (keep in mind we were by the tv's). Then as we were standing there I just lean back to see around a shelf and she had poked her head around and was just staring at us. Not a word from her. I made a few comments, but to no avail, she still stood there. I mentioned to a guy who worked there having a smoke outside, what happened and to provide feedback. But I highly doubt the feedback was brought back.

To be honest. I have never felt so uncomfortable in my life. For my husband to even make a comment that it was creepy, said alot. We have spent so much money there, and after this situation, which made us feel like a criminal. I won't be going there anymore.

Super easy and fun to purchase furniture for my new place! Randy is the best! He’s courteous and helpful and super friendly! I only deal with him when I go to the Brick!

They are incredibly helpful and willing to answer any and all questions. Very professional and I am absolutely OBSESSED with their furniture!

Extremely disappointed in the service from the upper management at the brick store in downtown Fort McMurray. Myself and my family bought a house back in may and we purchased all of our furniture at the brick which cost over 10,000$ plus i have made several purchases from the brick since then as well. Our furniture isn't even 6 months old and it was falling apart on us, a rod busted through the back of the couch, causing major ripping and tearing to the cushions and fabric, and the rod is so dangerous that we can't even use the couch do to the hazard. We bought a dining room table and chairs from there and within the first week of having the table it needed to be returned do to a broken frame.the table was not even 6 months old and the top of it peeled so bad that it looks like its 10 years old. The bedroom night stand tables are all bubbled out. We submitted a claim back in early November and pictures were sent to the store manager which who then set up an appointment for an inspector to come and look at our furniture. The inspector came and seen it all and he told us that this furniture under no circumstance should have peeled or bubbled the way it did in just under 6 months. The table was un repairable, along with the bedroom night stands. We purchased the extended warrenty for the furniture but all this has happened in under 6 months. These are all manufacture defects. Myself and my girlfriend went into the store to talk to the store manager to proceeded to tell us there is nothing that he can do to help us out with the issue, and then proceeded to say that the inspector was wrong on what he told us. The manager then said he would let the lady who is the operations manager in-charge of these issues know and she would be in contact within a few days. 2 Weeks went by and we heard nothing back so i decided to go down and see if i could talk to someone about the issue. I received no call back. When i got to the brick i was greeted by another store employee who told me who to go and see about my issue, which was the same lady operations manager that the store manager told me would be in touch. When she came out of her office, i wanted to speak in private about the matter i was having with the furniture and the service. She sat down and brought up the inspection report and photos on the computer and reviewed it. I proceeded to tell her that a good family friend of ours had her table replaced 3 times in a short period due to a similar issue and her response to me was " I don't know who your friend is but we don't replace furniture 3 times". She proceeded to give me 2 options of what i can do, she said that i can keep my broken furniture and they will give me roughly a 250$ in store credit or she can send someone to repair the couch and replace the dining room table along with the night stands in the bedroom since they weren't repairable and then that would complete the extended warranty part for the replaced furniture and would no longer be valid after that is replaced. The furniture is only 6 months old and it fell apart due to manufacture defects. I told her that we have never once had any drinks on our night stand table and she said " well you need to control the humidity in your house". I am an extremely loyal customer to the brick and i don't feel we were being treated fairly at all, we are extremely disappointed with the upper in-store management.

Thought I would try the brick again and what a mistake. Ordered a new range and microwave. Range was 2 weeks late and was told the microwave was in stock. When the range was delivered no microwave. Was told when I ordered the range the microwave was in stock. Turns out no one ordered it but they charged me for it. Now just waiting for microwave to show up sometime. Never again will I support the brick

This is probably the worst place to shop for anything in Fort McMurray. Every time we go in we have yet to be helped by anyone. Yet, the sales people are lounging around on the couches in the middle of the store. It's not my job to come and find you. I'd rather pay more elsewhere than support this business. We don't have a lot of options here, but I would definitely go out of my way to not buy anything here.

Fantastic salesman Bill. However, trying to get the product is a complete disaster. Told delivery for a day in January. Call to inquire about the delivery only to be told it is tentatively pushed until first week of February. Which then I am told can get pushed further back. How are you selling products that you cannot even deliver on? You have no issues taking our money right away but when it comes to delivery on your end it's really anyone's guess. Will be requesting a refund and taking my business elsewhere.

Amit in sales man was extremely friendly and courteous. Very articulate and efficient, he was assist me to find what i was looking and i Went there to purchase a bed, sofa, tv and was met by Amit who helped me out with all the questions I had, he offered a great discount and let me know all of my options. Excellent customer service!
Definitely will recommend anybody going there to see Amit

Reviewing the two delivery gentlemen that just dropped off our new oven/stove. Absolutely stellar guys, were on time, lightning fast delivery and customer service focused. We will be requesting they deliver our pending order. These guys deserve a tonne of kudos!

Is there a rating less than one star?
Ordered a mattress online, confirmed at time of purchase a pick up date of the 4th. Went to check on the status three days before pickup and it’s on back order until the 18th. No email, no phone call nothing. I’m not sleeping on the floor for two weeks so I try to cancel the order, of course you have to call the store. Call the store and of course, they can’t process a refund on the phone, you have to come in. Kind of defeats the purpose of shopping online doesn’t it?
Once someone finally was able to help me (the one lady was busy helping another customer with another delivery screw up) at the customer “care” centre, she was very polite and apologized but I am still on the hunt for another mattress aren’t I.
Won’t be trying to purchase it at the Brick I can promise you that.

Terrible. Not worth a month of headache and wasted time. What I ordered and paid for is not what they brought me. Since both items have the same name. They ordered the cheaper option, I will not accept this carboard. Delivery company mistake for one, making me wait all day, 2 by not having my item loaded, 3 for having to leave and retrieve this from timberlea. Reordered and now I wait till january for my item. Day of delivery, item is here but on a truck whoo claimed i wasnt home. I am getting a refund. Never again.

I noticed 2 Weakness & 2 strengths,
WEAKNESS is: 1st: Some of the furnitures in there have low quality but still very expensive.
And 2nd: Expensive Delivery fee no matter how big or how many our furnitures are.

STRENGTH is:
1st: Affordable buying Plans/Options available (Being able to pay it over a year or 2)

And 2nd: Friendly and Helpful Staff, I was looking for a spring box for my Dad's Bed and A lady named Elisabel went above and beyond to make sure we get what we needed on time

Dustin and Liam went above and beyond when delivering and even stayed to install our new kitchen table. Super friendly and helpful.

Premium delivery service is a complete joke. Paid for it. They dropped it in the living room and left. My 110 pound wife had to unwrap, position and put together a sectional that was far heavier then her then dispose of the wrappings. She even asked them to help her. She said they looked at each other and walked out. Well.that's two more customers you will never see again. Would be nice if someone answered the phone when I try to call.

Not sure what more details you need. I explained what happened. I paid for a service I never received. From the reviews I have read here doesnt seem like anything gets done about it as it is a common complaint.

This has been hands down the best sales experience I have had to date. Amit takes the time to ensure you get the best quality product at the lowest prices. He genuinely cares that the customer leaves happy, which is refreshing to say the least. I will be recommending this location and Amit to all of my friends and colleagues.