The Cosmopolitan Hotel

Booked a room online and requested to pay at the hotel. Was charged prior to even checking in. Once I got there to check in, they had rented my room out and had to wait an hour for them to clean a new room. The room was far from clean with food on the headboard, stains on the pillows and dirt on the floor. I checked out the following day and have requested a refund twice. Which has not been given yet as of October 23rd. I checked out on September 7th. It's completely unacceptable.

Nice and clean in the pub. Nice, freindly, pretty ladies served me cold beer.
It was a good afternoon. What more can a man ask for?

Adequate facility but overpriced compared to other hotels because of lack of amenities, like no fridge in rooms, no coffee maker.

Worst service ever. Took forever to even check in and get keys as hotel front desk staff was out smoking and bar staff had to go find her. One of the keys didn't work. Room was NOT as advertised. Family room was supposed to have 2 double and 1 queen bed. It didn't. Instead it had 2 doubles and a small pullout sofa that was so old it was bowed in the centre and there were springs sticking through the mattress. There was NO bedding or pillows in the room for this "bed" and it took staff almost an hour to locate some. Their only family room is located directly over the bar so the whole night we listened to music so loud it shook the beds. My children were unable to sleep at all. A call to the front desk required me to use my cell phone as the room phone was broken and didn't work. There was a tile hanging from the bathroom ceiling, the counters and toilet were dirty, there was mold in the tub surround and on the ceiling. There was an open outlet with random stray cords just hanging from the wall, totally unsafe! There was also holes in the wall, the window wells, and paint chipping all over the room. The only reason we even stayed was because it was SO late when we arrived after traveling all day and the kids were tired. Never again! I asked that front desk staff have a manager call me in the morning, but no one ever did call me. There was no one even around to check out with in the morning; just an open, unlocked box on the desk that said 'put room keys here'. What an awful stay and horrible service. I sent an email requesting a refund as they will not answer their phone or return my calls. No answer so far. Avoid this place at all costs, especially if you are traveling with family/children.

Nicely upkept old hotel. The new restauranteer is doing a bang up job you should come in and try the food. Jalapeño poppers are made in house and are fantastic. Reubens awesome. Burgers house made. Mmmmmm

It was as we expected. Hotel room on top of the bar in a small town. Room was not clean. We slept with our clothes on.

Had a lovely time at the Cosmopolitan. From the moment we checked in, to the moment we checked out, we felt so welcome and were treated so kindly. A wonderful historic building with a lot of character and charm. Thank you.