The Dive Shop

A friend recommended the team at the Dive Shop. Arrive close to closing time, the staff were inviting and kind even though it was so close to end of day. I was walked through the best choices for what I believe my needs are and am very happy with my purchase. The Lady with glasses in the showroom is great!

The Dive Shop is amazing. I received my PADI certification and Dry Suit training here in October of 2020. My instructor, Jason Lockhart, was awesome. He is thorough, attentive, and good humoured. I felt like I was being trained to go all the way in recreational diving. He was very flexible and accommodating with training schedules. If you're looking to get certified, look no further than The Dive Shop and Jason.

Brad always does a fantastic and timely job with repairs and inspections. Knows everything there is to know about gear. Thanks Brad!

I would go elsewhere for any tech fills, however. I've purchased trimix fills for cheaper than their 50/50 fills - $40 for an AL40. That's $1.00 per cubic foot for a gas containing 50% nitrogen (assuming you get a perfect fill). Also, your nitrox card cannot be used to purchase 50/50 fills, even if you offer to use two prepaid AL80 nitrox fills for one AL40 50/50 fill.

The "Need a Clue 2023" event at Lake Chaparral was SO fun, and SO well run! I really appreciate being invited by staff when I stopped in to the shop, and am so glad I attended!

These guys have been visiting our charter for many many years and as the skipper I can tell you there is not a single dive shop we have ever had on our boat in 24 years that consistently brings this level of prepared divers. Often different instructors from TDS will teach courses while on board and I as a skipper, commercial diver supervisor and instructor am always blown away at the level of professionalism consistently exhibited. The team leader ‘SEPTEMBER’ has always been an inspiration. You can not anywhere find a more professional, patient and friendly group. 5 stars is simply not enough.

Teighan, September, Brad, and the rest of the team at The Dive Shop are top notch. They provide amazing customer service, and very knowledgeable instruction. Completed a number of courses with them, and will be back for more. Thank you, and keep up the excellent work!

Promised tank servicing for 2 years and 3 free fills on the 2 tanks I purchased. When I went back and got the girl to look into the notes on my file it all lined up with my expectations- but when I went in to pick up the tanks there was a large charge and the computer note was mysteriously gone. Such a petty thing to lose a long time customer.

In a world where good customer service is hard to come by, the Dive Shop is simply amazing. Brad helped us with all our gear purchases over many visits and is a wealth of knowledge. Can’t wait to take my rescue diver course next month!

I took a scuba refresher course on Feb 28,2023, and my instructor Darby was just amazing! I was a bit nervous as I haven't done this since before Covid, so it was a great experience. Thank you!

Absolutely fantastic, I did the intro to free diving with Teighan Wilkes as the teacher and she did such a fantastic job, I felt comfortable and she was patient as we all learned, it was really cool to see her excitement she put into the class and the sport!

My husband and I completed a Padi ReActive course with Stevie at the Dive Shop last night. It was fantastic! Stevie was supportive, encouraging, and went out of her way to ensure that we all understood the skills required. She even stayed late to make sure that we felt comfortable working in the water. Highly recommend

Wanted to replace the o rings in our Geo 2 dive computers. Were told by the manufacturer that the Dive Shop was a supplier of their products. Called the shop and was told they should have them. Live in NW Cal, went to the shop last Sat, assisted by Brad, he found a couple of o rings. Went home, o rings did not fit. Went back to the shop again this Sat, they could not find any o rings that fit. No apologies offered. No thanks for trying to do business with them. Will likely not access scuba dive support from them again.

Had a great time getting certified with Teighan, Sabrina, and September. They are great instructors - very supportive and personable. Keep being awesome and happy bubbles!

With a group of friends, I took The Dive Shop's Open Water Diver course. I cannot recommend them enough. September's instruction, along with Teighan, Jeff, and Luciano, impressed me from beginning to end. She is not only knowledgeable and passionate about her craft but she brings with her an uncommon respect for her students that made the whole experience really special for all of us. Thanks everyone at The Dive Shop!

I honestly love this place. Everyone is so nice, passionate and knowledgeable! I highly recommend anyone who is interested in Scuba diving to check this place out.

Their staff is amazing and genuinely wants you to succeed in the diving world!

They let us come in on a long weekend to get our pool dives for PADI certification. The owner was very nice when discussing gear.

My two daughters took their open water pool work course at the Dive Shop in January. They loved their weekend with September and they both had fun and learned a lot.

We just returned from our trip and the quality of September's teaching was reflected in their seamless transition to open water. They impressed their instructor with their skills and buoyancy and the ease of transition to open water made our family's trip that much better.

We also bought them some masks from the Dive Shop and the service (finding properly fitting masks) was exceptional.

Great experiences all around. Would strongly recommend for both courses and retail.

Fantastic experience doing my confined dive with Luciano. Luciano is a wonderful teacher, very patient, and put me completely at ease. Thank you so much for a great day.

I came to the Dive Shop to just do my open water dives (they were supposed to happen in Mexico, but covid had other plans). Then I met the folks at the Dive Shop. I was hooked immediately, and now I'm a few dives away from certifying as a Master Scuba Diver. These guys are great - they know their stuff and they're a ton of fun. Definitely look them up if you're looking for dive training, gear, or just some fun dive trips.

All photos from fun dive outings organized by the Dive Shop.

I took the PADI Basic Freediver Course last weekend. Teighan is an excellent instructor. She is personable and a good communicator. Her knowledge and skills are solid. It was also good to have Sabrina assisting with the class.a second person to help us. Nice teacher to pupil ratio. Learned a lot and had a fun pool time.

10/10 experience from the start to the end. Sabrina was a HOOT and their staff was truly passionate in all things diving. I've never felt so inspired and I cant wait to venture into the sea! Thank you Dive Shop!

I just recently joined The Dive Shop’s trip to Cozumel. It was one of the best dive trips I have ever taken! The trip organization was thorough, the chosen resort was excellent and the other divers were a pleasure to meet and dive with. I especially would like to commend September for all her efforts in ensuring everyone was having a good time. She put an incredible amount of time and effort into planning and offering us interesting evening dining venues as well as short excursions into the local area after our dives. Throughout the trip she was constantly working to make our trip a success. That it was!
Thanks, September and Jeff, Chris and Michelle, her co-organizers, for putting on such an enjoyable trip.
I certainly would not hesitate to join them again, in future.

The premier dive shop in Calgary, Brad and September and great to work with. They will meet all your dive needs.

Awesome experience and can’t wait to complete the second part! Highly recommend Tieghan, she is knowledgeable, has the patience to teach a novice and made the whole experience so much fun! Thanks again Tieghan you’re awesome!

James and Chantel

My 13yo son recently completed the in pool portion of his PADI dive certification with Teighan, who was an awesome instructor! She is both knowledgeable and fun, as well as an excellent ambassador for her sport. My son had a lot of fun and can't wait to continue on with his certification. That alone, says it all! Thanks Teighan!

The costumer service is 10/10. They were friendly and informative. We learned at our own pace, in a supportive and educational environment. Would recommend any of my friends or family to attend their classes.

The Dive Shop always takes care of me and my gear. I had an issue this year that was of my own making as I forgot to get my gear serviced on time. This service was part of an annual requirement with the manufacturer that provided me with free parts for life. When I explained to September, she immediately contacted the manufacturer and got me taken care of. Great service and I appreciate how The Dive Shop has earned my business

I had originally taken an SDI online theory course, but was able to take my confined water through the dive shop without any problem. My instructor Teighan was great. I'm looking forward to be able to book my open water with these guys.

The Dive Shop is amazing. I received my PADI certification and Dry Suit training here in October of 2020. My instructor, Jason Lockhart, was awesome. He is thorough, attentive, and good humoured. I felt like I was being trained to go all the way in recreational diving. He was very flexible and accommodating with training schedules. If you're looking to get certified, look no further than The Dive Shop and Jason.

I’ve had a number of experiences with The Dive Shop, some positive, but quite honestly most of them have been negative. Over the last few years I’ve thought that it wasn’t worth it to post a review but recently I’ve come to the decision that I should voice my experiences.
A couple years ago in December I thought since diving wasn’t a possibility that I’d get my nitrox certification, so I called and was told they’d put my name down and try to find some other people so they could have a class. By the end of January I still hadn’t heard anything so I called back and was told someone would get back to me. Nobody did. I figured it just wasn’t a popular class and they’d let me know when it was available. By MAY I still hadn’t heard from them so I called and was told that they’d had a few nitrox classes since I called and they had no idea why I wasn’t informed. Finally I got to take the class in June. Very disappointing for it to have taken six months to be in that class.
From there I wanted to finish up my advanced certification. The summer before I had started it while I was doing my dry suit certification but was unable to complete it due to ear problems. I had tried to complete the last couple dives a week or two later and had everything booked to go down to Waterton, and three days before I was told they’d switched the location to Minnewanka and because I lost the money for the hotel in Waterton I couldn’t afford to go to Banff to do it. So then when I tried to do it the summer I did my nitrox, I called THREE times to try to book it and was told each time that they had my number and someone would call me back. No one ever did. Eventually I went into the shop in person to try to talk to someone and was told nobody was there to talk to and they’d get someone to call me. No one did. I called again a couple weeks after that and was told someone would call me. Guess what.no one did. I eventually got a call back in SEPTEMBER but it was too late as a week or so later I was leaving the country for six months, so I didn’t have time to do it. Again, I don’t understand why it took three months for someone to contact me.
Now as of this summer I’ve been away and have gotten all the way to my instructor certification elsewhere, and my parents want to do their open water. They previously had a very traumatic DSD in addition to some fears in the water (claustrophobia, fear of open water) and are nervous, but want to overcome that fear. I called The Dive Shop to book their confined dives and the first person I spoke to (I’ve decided to leave their names out) was quite helpful, but I spoke to their course director afterwards and was not treated well. I felt as though they had no time for me and couldn’t wait to get me off the phone. I tried to explain my parents’ situation and was interrupted and cut off multiple times. I tried to offer a solution to my parents’ needs and was bluntly told “yeah we don’t do that” over and over. I understand that shops have their policies and things they can and cannot do, however there was no effort to talk to me about possible alternative options or ways that we could try to make it work so that they were able to have as comfortable a time as possible. Just “we don’t do that” and “I don’t think we’re being unreasonable”. I told them I believed they were being unreasonable but that was my opinion and we would have to then find somewhere else that would accommodate their needs. I am happy to say that we have in fact found another place that will accommodate those needs, so I guess everything happens for a reason.
Needless to say that after being forgotten about and treated so rudely for many years, will not be using The Dive Shop ever again.

I can only speak to their customer service which was mind blowing, and not in a good way. In short, absolutely terrible service, poorly trained employees who give incorrect information, and an owner who cares more about making a buck (stealing in my opinion) than having any integrity. I can't comment on their dive instructors so hopefully they are better than the staff I had contact with.

I want to share my experience so that this situation won't happen to anyone else. My husband called the shop to check availability for pool training as we had already completed the PADI e-learning on our own and we weren't sure if we could do the confined water dives along with our open water dives while we're away on holiday. The guy on the phone said that spots were booking up really fast for the only weekend we were available before our vacation (2 weeks out from the date we called) and suggested we book on the spot. It was going to cost $565 for just the pool portion of the training and I thought that was a bit pricey and wanted to see if it could be more cost effective to do it all together in Belize. My husband confirmed with employee that if we paid in full over the phone we could cancel before 5 days out for a full refund. I called a dive company in Belize and they told us they could do the confined water dives plus the open water dives for $625 so my husband immediately called the dive shop to cancel (7 days out). The employee he spoke with that day said we could only get a credit as it is clearly stated on their website that there is a no refund policy. We did not book through the website and the first employee explicitly said we could get our money back. After an extremely frustrating/long conversation my husband gave up. I called the next day and had a very similar experience, told it was a policy and there was nothing that could be done even though it was an error on their part that the employee told us we could get a refund. I asked to speak with the owner and was told he would be in shortly and would call me back. I waited 4 hours then decided to drive down to chat in person. I have never been treated with such disrespect in my life. I was so disappointed in the way we were spoken to, we were yelled at and told we were being unreasonable in still expecting a refund because it was told to us by mistake. It took 20 minutes of the owner making us feel guilty and yelling at us (he actually said he was getting mad and it wasn't worth his time to talk to us anymore). At the end of the day, we did get our refund. I just still can't believe that if we weren't persistent that we were going to be penalized for a mistake that was made on their part. Michelle was extremely rude and very insistent that we should AT LEAST be charged $100 even though, again, it was their error. I honestly felt a bit sick to my stomach after speaking with these two. I hope that this situation makes them look at their staff training a bit closer, and maybe take a step back and realize that in certain situations the customer experience is more important than a policy (that was not told to them). I think both need some work on anger management and how to deal with difficult situations.

So that's my experience, obviously would not recommend.

Great place. Amazing staff who genuinely want you to have the best experiences both with them and diving in general. Very helpful when purchasing equipment and all my instructors have been incredible.

I did my ReActivate Program at The Dive Shop and the staff there were amazing and friendly. Everyone is very experienced in diving, especially CJ, who's the instructor for the refresher classes. CJ is very friendly and he keeps you relaxed and calm under water. He explains all the material very thoroughly and he makes sure that everyone in the class understands before proceeding to the next skill. When under water, he was able to clearly demonstrate the skills required, and making sure we are clear on instructions before performing the skills ourselves.

I highly recommend anyone who wants to learn diving to go to The Dive Shop!

10 out of 10 would recommend. Just finished the pool and classroom portion of my training with our instructor Al who did a great job teaching and making sure everyone felt comfortable and confident in the water.

After owning a set of Poseidon regulators for 10yrs I figured it was time for a complete overhaul and service before heading to Mexico for 6 weeks (safety 1st), I took them to “The Dive Shop” on Macleod Trail. Upon arrival in Mexico and heading out on my 1st dive every area that could possibly leak definitely did. Lost 500psi in seconds. Called the Dive Shop to report what had happened and got a complete run around. I even sent a video proving that the service had gone horribly bad and something was not right with what they did to them.
Just to mention for 10 years prior there was never even the slightest of issues with these.
At 1st “The Dive Shop” said no refunds whatsoever. I argued about there level of customer service and in the end was told that I would receive a refund on all labour charges (minus the cost of parts) which did seem acceptable to me (even though they had to be completely rebuilt here in Mexico, which was done perfectly by a local repair shop).
The other day my wife called “The Dive Shop” to enquire on our refund and she was told that I would only be refunded $30 and that’s it.
DIVERS BEWARE!
This company does not promote good safety standards nor does it have any level of customer satisfaction whatsoever!
I would rather let the general public know about there unsafe and subpar customer service than receive a pathetic $30 refund on a $200 service that went beyond bad and unsafe.
“The Dive Shop” might be the only option in Calgary for Poseidon equipment servicing but you are much safer and better off using a shop at your destination rather than this complete joke of a company.
Sorry I forgot to mention that they used incorrect parts and that was the cause of all my problems.
Thanks for the $30 offer Dive Shop but I’ll pass.

My husband and I spent the weekend at The Dive Shop with Jai and Rob, doing the Open Water class/pool work! Jai and Rob are both so lovely and so supportive; it really felt like they were invested in our Scuba journey.

Jai took the time to hear what our goals were for diving and helped us roadmap our Scuba future.

Such a wonderful shop, an AMAZING experience, and an overall outstanding experience!

We had a great experience with the Dive Shop! My husband and I did the first part of our PADI dive certification (in class room and in pool) with French Jeff. He was a great instructor, with a wonderful sense of humour. We had a great time in the class and in the pool. The Dive Shop really feels like a family, and you know that they'll do everything they can to help you have a great experience - with them, and wherever you are going to do your scuba. It was great to have the pool right there, so it was easy to have the combination of class room and pool time. All of the staff we encountered were very knowledgeable and helpful. They were great to also talk to for helping plan our upcoming trip! We had a wonderful experience and would highly recommend them!

Very informative place. Was able to find what I need to get my PADI in Hawaii next month. The staff was very helpful and I will be back

My fiancé and I are going to get married in Hawaii, and going to Tahiti and Bora Bora for our honeymoon! My fiancé is a diver, so I am motivated to explore this activity, and to being able to dive with him in such beautiful place.

My diving experience at The Dive Shop was awesome! I first had the Discovery Scuba Diving course with the French Jeff. It was a small class of four, and his humor made it very interesting and fun!

Then I decided to plan my way to the PADI Diver certification. I took the e-learning, and had the weekend inpool dive with instructor Tony Schwengler, and his assistant instructor Michael. It was a 3 day weekend in-pool session with a class of 8 students. It was a full class, and I found it worked better for me as being a slow learner. After Tony showed us each skill, I got to watch the classmates doing it a few times, which allowed me to have enough time to observe and absorb, before going for my turn. Tony also gave alot of encouragement during the class. Pointing out the great things he observed from us during our practice.

Tony and Michael are very knowledgeful, patient, caring and helpful. They’re always aware of every student in the class, and ready to provide all kinds of help making sure everyone’s good. As I am a small built lady, they made sure there’s always someone help me with lifting the scuba tank.
They also took their time and helped us with any questions we had. For those students who are going away to do their open water dives like myself, Tony reminded each of us several times to check into everything with the local dive shop (such as if the PADI registration fee, and registration forms are included. If not, ask them how much). Making sure we are paying a reasonable cost on these items being away.

On the last day of the weekend class, they even prepared a pink lemonade birthday cake with candles for a student in our class who had her birthday the day before. It was very thoughtful and sweet of them! And of course, the cake became an awesome snack for everyone after the in-pool dives!
Before I left, Tony helped me looked around the shop for one gear and gave me a couple contacts in Calgary and Hawaii incase one place does not have them. He also gave me a sincerely warm wishes to my upcoming wedding and honeymoon.

My experience with The Dive Shop totally went beyond what I expected. All instructors and staffs are extremely friendly and welcoming. I am now all pumped up and looking forward to doing my 4 open water dives in Tahiti!