The North Face Store Owned and Operated by Highline Outdoors

Equipped with whatever you will need for a hike or going on a trail to a normal everyday shirt, short or pants. Nice to have this store in Banff.

Biggest Northface store I've seen. This store has a Textbook merchandising display setup. Staff was annoyed that I just wanted to browse and didn't want help. I just wanted to marvel at the quality of product displays.

Bought a futurelight shell pants and jacket. After carrying my skis several times I noticed rips on the sleeves. Also rips near on the pants near the boots. Been using goretex for 8 years and not a single rip. I contacted north face and apparently it’s my fault. Lost a loyal customer for life.

Amazing selections of raincoats and parkas! Definitely should check this store out. The staff was really helpful as well!

Today I had a very knowledgeable staff member set me up with a fantastic pair of shoes. My feet are hard to please, thank you very much!

Unfortunately I didn't see a name tag or I would have dropped their name.

Wonderful experience! North Face have always been my go-to for outdoor gear but this is the first time I've purchased boots from them too and quality is top notch. Store had a great selection, the staff members Avery and Emma were friendly, knowledgable and very accommodating running back and forth with sizes for me. I just wish there was a store closer to Calgary!

Do not shop here. Store was empty 10 stqff members just standinf around. Staff were rude, Self righteous and had no clue about their products. Tried on a jacket and quality has gone downhill

Expected better from a retail shop with expensive products, didn't realize it was alright for staff to stare at their phones rather than be ready to help the customers.you'll definitely feel a lot more welcomed at Atmosphere and Monods than you would here. I'd be embarrassed as an owner

Great products. Always.
Horrible staff. Every time.

Just order your stuff online and skip the store. Tried this store a bunch and it just gets worse each time. Be better.

The staff is amazing! Excellent advice and experience sharing from lady from Scotland, she understood my needs and proposed coats within my budget. Thanks a bunch!

My parents went in this evening and felt extremely out of place and unwelcomed by approximately 3 so called ‘gentlemen’ working there who were preoccupied chit chatting amongst themselves. Not a single greeting but glares. Upon reading a few reviews below, it’s a shame this seems to be a recurring matter. I question your management’s integrity for tolerating such arrogant and pretentious behaviour. Do better.

Very poor customer service. They treat you like you don't belong here. We said goodbye on our way out and the guy at the desk just looked at us and mumbled something. Never once asked if they could help us with anything. We felt very unwelcome.

I went to your Banff, AB location On Wednesday, September 23 just before noon and I was told quite rudely that I cannot enter the store as I have coffee in my hand. I asked the male at the door if I can leave the coffee there. Was told again rudely that I cannot, so walked out.
On another occasion (couple of months earlier), I went into your store (same location) as I had a TNF jacket and the feather was coming out. Asked if they can help me as it should be under warranty. The answer was “they will not do anything for you”.
On Wednesday, September 23 went into Monod Sports in Banff almost across TNF store and they were happy to help me with my coffee in my hand. Instead buying a TNF jacket I got an Arc'teryx jacket with an excellent customer service and the feather is not coming out.
I believe you should do something about arrogant young people who work in your store, they think because they work in Banff, they are above everybody. In summary, I will never ever buy a TNF product or enter your store.

I received really excellent service from this store. Sam, Khalifa and Morgan were all knowledgeable and super-helpful. All three went above and beyond to answer my questions and resolve my issues. I will shop here again.

Thanx for providing amazing customer service Aiden. He's the best - extremely helpful and patiently answers all your questions. If you ever go to North face in Banff ask for Aiden!

Great customer service here along with nice products with life time warranty. Jen was very helpful.

The staff there was great at helping find what I needed and when an issue arose with my equipment Lydia was wonderful in addressing my issues and solving my problem. Thank you again for the wonderful service during my short stay!

Lots of reliable stuff here for mountain and winter gear.place is clean and friendly staff. The only down side is a bit expensive very often they do sales or discounted items.

It's expensive but really good quality and have always found that the outerwear exceads my expectations. The staff are friendly and the store is well stocked and easy to look around in.

What an amazing store! Such a wide variety of products for many different needs. The staff were friendly and helpful with great product knowledge. Would recommend to anyone in Banff in need of outdoor equipment/apparel

Always make a trip to Banff to shop at this store. Great variety that you can't find in the city

Had to stop in to get some pants mid bike ride because I was woefully unprepared for sub zero weather. The pair recommended by the sales associate who helped me were perfect (thanks x 1000000 guy from Australia (?). My ride went from barely endurable to awesome immediately. I will now have to think of more things to do in the cold so I can wear them again. Thank you also girl with pony tail in charge of the change rooms for letting me rip the tag off and wear the pants to the cash. In summary, lots of great stuff. Friendly and knowledgeable staff. Great store! Yay!

The store is well equipped with clothing and accessories. The shoes are not at all like they used to be. I have found over the years, their shoes have taken a departure from rugged outdoor equipment to more of an everyday shoe store.

I'm using my last 1% on my battery life to say how amazing Seranna's customer service is. Such wow