The Repaint Specialists Inc.

Flawless. Randy and his team were superb. Just had new flooring installed in my home, then realized we had to paint as well… Repaint Specialists came highly recommended from a friend in the trades. Able to fit us in and start the job within days of agreeing to quote (which was very competitive).
The friendly and courteous painters finished the job quick and to a high level.
Thanks guys.

Two years ago my husbands and I had the unfortunate experience of hiring The Repaint Specialist for a project, and the outcome was nothing short of a disappointment (please ref.to pictures).
We have a 1940's home and we had hired them to repaint our kitchen, including the cupboards, and the results were far from satisfactory.

At the beginning, the communication with the company was great, Randy showed up and we discussed the project and our expectations - shortly after a painter was in our home painting. Once the work began, it became apparent that the painter lacked the attention to detail and professionalism that one would expect from a reputable company.

The first round of painting left visible streaks, uneven coverage, and paint spills on surfaces that should have been protected. Paint chips within the complete project, areas not sanded or painted, the list could go on. Despite expressing my concerns, the company did little to address the issues immediately, leaving me with a poorly executed paint job that I had paid a significant amount for.

Fast forward to two years later, Randy did somewhat acknowledge their previous shortcomings, he offered to rectify the situation - the second round of interactions proved to be even more frustrating.

Scheduled appointments for the "fix" were repeatedly no showed for or postponed. Attempts to communicate these issues were met with indifference and unresponsiveness. It became evident that The Repaint Specialist fell short not only in their craftsmanship but also in their customer service, failing to address concerns in a timely and satisfactory manner.

I could go on with more details but my experience has been one of frustration, disappointment, and regret. I cannot recommend this company to others seeking a reliable and professional painting service. It is my hope that others can learn from my experience and choose a painting company that values both the quality of their work and the satisfaction of their customers.

I am actively working towards receiving the reimbursement as well as putting my complaint forward to The Better Business Bureau.

EDIT: Response to Owner's reply:

I would like to clarify a few points for accuracy.

Firstly, the job was scheduled for rectification more than twice, all documented. However, on all occasions, the appointments were either not honoured or postponed with short or no notice.
Secondly, it's important to note that the decision to seek a refund and cancel the job came 2 years after the lack of attention to detail and professionalism during the first round of painting, this along with 2 years of back and forth without a successful repaint prompted me to take alternative steps.

Regarding the issue of stated "no show, " I would like to clarify that there was no attempt to avoid the unscheduled appointments. We were unaware, as these attempts came after canceling the job. Which again, is documented.

I understand that it can be challenging to manage every customer's expectations, and I appreciate your prompt response today however, as I stated previously, we are no longer seeking completion of the job. My primary goal is to offer information so others seeking this service can make informed decisions. Transparency is key, and while my experience was challenging, it contributes to a balanced perspective.

From start to finish it was a great experience with The Repaint Specialists.

I requested an online quote & received a quick, thorough quote based on what I had provided. Randy then came by to confirm the quote and work to be done in person. He was very helpful in providing suggestions for the best overall look for the project (without trying to "upsell).

The work was then scheduled and done terrifically by Will who stayed in contact with me throughout and respected my home.

Would recommend!

Will did a great job on my commercial office painting! I was really happy with the results. They had competitive pricing, and Will came back to do touch-ups quickly. A very professional company. Thanks!

We repainted our cabinets May 2023.
We talked to several different companies but decided to go with repaint specialists due to promised quality even though I had received cheaper quotes. We started out okay but when the actual painting started everything went down hill. Painter would show up late, have young daughter doing work. I had to call painter at 9: 30 pm to pick up their daughter so I could go to bed. It went down hill from there. We had to get a hotel room because they wanted to work through the night.

After talking to the Owner Randy he said he’d make it right because it was a terrible job. After sending another more professional painter we were happy. Until a few months later. When the paint peeling off. It took MONTHS AND MONTHS of constantly reminding Randy that this was happening. He would schedule someone to come look and then they would not show up. After almost 6 months we had to get 17 cabinet doors repainted. I was told they would be completely sanded down and redone. That is not what happened. I can see where they just repainted over places the paint peeled. But whatever, at least it wasn’t bare wood. I could live with it.

Now a couple months later the peeling is starting again. What a waste of 6500$ dollars.

I now love my kitchen cabinets. It was so worth it. Got our fireplace sprayed also. Very happy customer! I would recommend repaint specialists 5*****

We've had Repaint Specialist do some interior painting and repaint our Cabinets. We had great experiences with both projects and would definitely use them again next time! I have included the before (brown) and after (white) pictures.

From estimate to finish this was a very stressless experience. Idris was very professional and did an amazing job.

We had our new build painted by different contractor and unfortunately they left us in a mess. Two coats was more like 1/2 a coat. Casing was sprayed but filling that wasn’t sanded or filled properly. Caulking was missed or poorly done.

Randy and his crew came in and did an excellent job fixing the mess that the other contractor left us with. Very responsive, professional and the crew did a great job.

Thanks for getting us back to where we should have been weeks ago.

Randy and his team were wonderful to work with. They do excellent work and Randy is very good at communicating. I have dealt with various contractors recently and he is one of the most professional that I have encountered. He was able to repaint my entire rental on very short notice and at a reasonable price. I highly recommend this business.

We had a great experience working with Randy and his team. They were professional and very responsive, and did a good job!

Joe and his crew did an amazing job transforming the look of the interior of my house. They did a great job through the entire process and the quality of work shows instantly looking at it. Randy was very easy to reach and get ahold of though out the entire project. I’d recommend this company looking for interior paint

We hired Randy and his team to repaint our 1950’s, plaster, smoke filled home. They did an absolutely excellent job! They were great at communication, worked quickly and efficiently, and very reasonably priced compared to their competitors. You can’t even tell our home was smoked in before. I would highly recommend them for your painting needs:)

My wife and I were looking for a company to paint our house exterior, The house is a rather large two story that we are very particular about. I got in contact with Randy and he scheduled an appointment to come and see the house the next day. We had a great conversation and I was familiar with some of the houses he had done in the west end. (And his experience) Randy had his quote out to me the next day. We had three quotes, Randy's was the most detailed and my wife and I just had the best feeling about his company so we went with him. Randy's team showed up exactly when he said they would, pressure washed the exterior, came and did some minor fix ups (pounded in some nails and sanded down some rough area's etc) I wanted to ensure we had an exact match of the stain before he started as this was very important to my wife, Randy's foreman came out did a small sample size for us to see and it was an exact match. From there things moved very quickly, his team showed up and went to work. In three days they had the entire house done, they masked all the windows, siding etc.cleaned up each and every night and were very accommodating even if it meant they had to remask certain areas so we could get out of the garage. I could go on for a while about what a great experience it was, but all you really need to know, is this is a reliable company that honours its quotes and does great work. I would highly recommend them to anyone that asks. Sorry for the late review it has been a busy summer.

Very happy with the work I’ve had done by the Repaint Specialists. It was easy to contact Randy and get a quick quote for the work. The work was done on time and looks great for quality afterwards. A great paint experience.

Shane

The Repaint Specialists Inc.completed a touch up on my garage door paint. Randy and his team were extremely responsive and were able to get to work right away and do a good job.

DO NOT HIRE THEM! They sent a written quote for a job after viewing the home. Then Randy visited last minute tried to change everything about the quote - making more money for himself. He tried to take advantage of retired people! The company is bad.

We have used them twice and both teams were very professional and efficient. They did an amazing job and I would definitely use them again.

Had my kitchen cabinets repainted. Lyn was meticulous and did a fantastic job. Very happy with the end result.

Would recommend and use them again in the future.

I badly needed a painter to work on ugly spot paints my husband created on our walls to paint over holes from removed curtain rods but the paint he used didn't match our wall. I have contacted several paint companies, either they are booked up or I have to provide quote online and didn't get a reply.

I called The Repaint Specialists Inc.and I spoke to Randy. He accommodated my request and the next day, their paint specialists came by to our house and was able to get the exact color match paint on our wall and repainted our 2 walls (part of our dining and living room walls).

They did awesome job in repainting my walls. All the positive reviews here are true which I relied on when I did my search looking for a professional painter.

I highly recommend them and they deserve my five stars. Their price is fair. Anywhere is expensive right now nothing is cheap but as long as the work is done properly and I could be happier.

They also have warranty as well.

Thank you The Repaint Specialists Inc.

R. A.

Randy was quick to respond and get me a quote. I had all my walls, trim, doors and ceilings repainted in a 1800sqf two story home prior to us moving in. We also had 2 bathroom vanities painted. We are very happy with the results and really appreciated the 2yr warranty. I also appreciate that Randy came to inspect the painting and assured us that after we move in he will make sure any missed spots will be corrected and if the movers cause any issue he will have those touched up too. After the painting was completed we had the carpets replaced which caused damage to our freshly painted trim & walls. Randy said he will also have his painter fix & touch up damage done by the carpet installers, this offer is what makes this a truly classy company! Having Randy & his team assurance that they would make sure we are completely satisfied with the outcome and going above and beyond is truly appreciated.

The service provided by this company was very good, prompt reply, reasonable quote, and the work was done quite well. Would use again for my painting needs.