The UPS Store

I don't often leave reviews but I must say that the service I received was beyond excellent. Not many business strive to know your name, the business you are in, and help you the best they can. This is a gem in the rough!

Tori provided exceptional customer service. The process of mailing my package was quick and efficient. I will definitely revisit this location to mail more packages.

What a great place. Winfield is #1. His printing is perfect, great colours and ready very quickly. Highly recommend this place as a printer.

Tori and Winfield are great! They’re both personable, extremely helpful, courteous and efficient. I’ve been a customer at this store for almost 2 years and haven’t had a problem shipping, collecting packages or printing. Location is great and love that the store is open on Saturday when I can’t make it during the week.

Shipped 4 boxes from this store to California. Went in to ask for advice on how to ship. Said make sure they’re light enough to lift and showed us how to tape. Brought the boxes in and Winfield looked them over and added some tape and that was it.
Nothing was said about the boxes being inferior Received the boxes and one was completely trashed. Had a huge hole in it and was missing items and had broken others. The delivery guy apologized and was shocked at the condition. Submitted claim that took 4 weeks to resolve and many pictures, explanations, forms, etc.
UPS finally denied the claim. Said the box was inferior. We bought it new at Staples in the shipping section. Don’t ship UPS!

Garbage customer service. I tried to call there for my delivery and they were incredibly rude.
Was not a fan of Ups and this was a cherry on top.

This business is the worse in Edmonton. They recruit other customers in line to bully a customer who has questions or issues that they are too lazy to resolve. Avoid this place.

Excellent service from the owner (Winfield)! When a package was supposed to be delivered here and accidentally went to the wrong facility he went the extra mile to call them up and ask how it could be brought here. Wish more staff were like him, the original lady agent (blonde hair, glasses) simply said the package was at another facility even though the door notice clearly stated it was sent here. Would recommend this location!

Most people mistakenly think that this place has anything to do wit the UPS shipping company. They do not. It looks like they stole the name and doing a good job at ruining their business and the UPS's. This business is terrible. They select bad people to but the locations. Avoid if you can. Go to Fed Ex or Canada post. They got better prices and better customer service. The UPS store on the 28th ave on the south side is the worse of all. Do not recommend going there.

The owner (Winfield) of the shop is very responsible. I got many problems trying to ship something to China. Although it was not successful due to the pandemic, I got a lot of help from the ower of the shop.

With all that has been going on around the world, many businesses have experienced delays and such and its under understandable. Yesterday, I experienced one of those days and got to the store to find no one. I left a review and store owner Winfield called me back the following day to follow up on the manner of the situation. Not many business owners take the time to do this, and to some of us "small" consumers, it goes a long way and truly appreciate the time taken to clear the air and the efforts are appreciated. Shout out to you Mr Winfield!

We go to Winfield for all of our printing needs! He has been nothing short of wonderful to work with. Quick, efficient, easy communicate and quality work!

Best UPS store in the area! Just pick up my parcel from the store, they provide very professional service with good communication to the customer, staff working here are friendly and helpful!

I recently had to ship a number of heavy boxes to the US. Mr Wong was kind enough to lift the boxes out of the vehicle and carry them inside to ready them for shipment. He provided prompt and honest information regarding the shipment. He has a very cheerful and relaxed attitude and it was a pleasure to deal with him and his staff. I would recommend his store to anyone needing to ship packages.

I have never received better service than from Winfield at this UPS location! I was in a bind and Winfield went out of his way to help me and get my shipment handled. To say he went above and beyond is an understatement! Plus, he was so attentive and was excellent at communicating with me every step of the way! I highly recommend Winfield and his UPS store for all of your shipping needs!

I’ve been a customer at this location for over 2 years - Winfield and his staff are super friendly they always great me by my name, they are amazing people.

Went there today to pick up a parcel for a friend everything was good the guy behind the counter was not a good customer service person he was growly grouchy didn’t answer numerous questions I had I will never go there again

Excellent service, highly recommend for sending parcels. They will go beyond their duties to make sure parcels get there on time.
Thank you!

I had my package incorrectly delivered to Edmonton. Called the store and spoke with Tory, who was extremely pleasant and agreed to ship my package to my current address. Super impressed with the service and with the humble approach. Thank you!

Too Rude customer service.
It's better to pay more somewhere and get better service, rather than talking to unprofessional people, who pretend they are PRO-Professional.

Down the street. Massive worldwide company, but here they know me by name and treat me like family. Best location ever.been commercially shipping for 12+ years

I went to this UPS store on Wednesday October 13th, 2021 at 3: 45pm to send a package to BC. I approached a nice looking gentleman and asked him about rate of shipping. He asked me when I want it to be shipped, I misheard him as "what is shipping" and I replied. I got a response that is rude and unacceptable, the employee yelled at me rudely "when do you want it", instead of repeating the question nicely. I did not feel comfortable in store after that altercation as it gave me "PTSD from the stressful work I did when I was younger and getting screamed swear words at". I, as a customer, had to apologize to the employee for not hearing it correctly first time after a tiring day. I did manage to complete the shipping for pay huge money for it, but my experience could have been a lot better.

The ups never delivered my parcels to me, even I was at home. They just came and left a notice, never had phone calls. I guess their job is delivering a notice. I had to pick up my parcel every time. I don't recommend the ups delivery service

If I had the option I would have given Winfield and his team one more star. I have used many UPS stores but this place at Whyte Ave is the best. I got a equipment from shipper in a damaged state and shipper was not very cooperative in handling the insurance claim. The entire claim process took more than a month but Winfield pursued the matter in a very calm and patient way and kept me informed throughout this process. Best customer service for sure

Hey everyone! Indigenous artist Lance Cardinal here! I just love coming to this UPS store here on Whyte Avenue and 107th! The team here is so accommodating and make it so simple for me to ship anything anywhere. Especially if you're an artist they have all the greatest solutions for shipping fragile and unique shaped items! Not to mention they're printing services as well. One stop shop for all your artist needs!

Winfield and team run the best UPS store in the city. Great service! Shipping or mailbox rentals isn't all they offer, go check them out and see what they can do for you today.

I have a package to receive from there but he told me no thing for you and there is no wifi to track it lol. So I called the customer service told me my package is there so I went back again. They were so aggressive. I don't like that

Excellent staff and service. They can help you will all your needs. They do printing and shipping, and marketing materials.

The male associate was very dismissive. Based from other reviews it sounds like he is the owner. He didn’t even listen to my story on how I ended up there. I’m not a person who usually do reviews but I felt so unsupported. I wish I could give a -1 star for this.

Today I needed to ship packages and went to Store 278. They made my experience exceptionnal. The manager came out to help me with the staff they took care of my request in a qquick time and with professionalism. I stroongly recommand this loccation.

I have had a pleasure of working with Winfield of the UPS Store on White Ave recently. I was in rather an urgent need of some new business cards. Winfield has offered a quick, professional service that included advice on the choice of paper, coating, size of the order and even the design. Without breaking my bank I soon had a small batch of new cards printed up. I will be coming back to Winfield with my future printing needs. I appreciate a lot his professional approach that allows for making educated choices and speed of delivery along with affordability.

Amazing service, very helpful staff
And good pricing.
I really like dealing with this store.

Really professional service and super friendly staff! I'll be shipping all my packages from here!

BROKERAGE FEES! Avoid if you plan on using standard shipping on items from the US. $50 usd in addition to customs

I highly recommend this UPS location as the owner Winfield is so professional, friendly, and knows this business. I've been so worried about shipping my items to move, but he and his employee put me at ease. I came back the next day and he remembered my name and my situation.

I’ve had the pleasure of doing business with Winfield Wong the owner of The UPS store on Whyte, several times now. He has printed a variety of items including business cards, rack cards, coupons, coiled employee handbooks as well as checklist notepads for my commercial cleaning business. Every time the process has been extremely easy, fast and affordable. I appreciate being able to email The UPS store on Whyte with my project and have it quickly taken care of. I highly recommend this UPS store specifically because of its great customer service!

Always get amazing service here! I came here to ship my first package to the US, and was warmly greeted and helped through the entire process of shipping out of country!

After 2-3 more shipments, I was welcomed everytime I came into the store by name and service continued to be amazing.

Shipments have been on time, never damaged, and my customers have always been more than happy. I would highly recommend this UPS location for all your shipping needs!

I have had the opportunity to get to know Winfield Wong from the UPS Store on Whyte over the course of the last few years.

I have been able to count on Winfield for several things, including printing and shipping. My business moves fast and more often than not I need things done quickly, and I am always amazed at how fast Winfield and his team can accomplish this, and they all do it with an easy, affable manner, and a smile.

Recently I had to get something printed and shipped off to Vancouver, and of course had left the task later than I should have, so felt under pressure to get it done. Winfield was able to help me at the drop of a hat and even provided me with tracking so I could see where the package was.

It really is a pleasure visiting their store and feeling like a part of the family every time you do, and know that everything printing, shipping and mailboxes is well taken care of.

I am forever grateful for discovering the printing services of Winfield Wong and the UPS Store on Whyte. As a flooring store, we require scaled architectural blueprints on a regular basis. Far too often, we require them yesterday when we receive last minute bid requests. Time, and time again, Winfield has come through for me. I send blueprints by email and, as fast as I can get in my car and drive there, my blueprints are ready! I highly recommend Winfield Wong and his team at The UPS Store on Whyte for all your printing needs.

I would like to thank Winfield Wong from the UPS Store #278 for showing exemplary quality and customer service for all our business printing and mailing needs.
As the Client Services Coordinator at Innovative Communication Integration we found that we had an increased need to print marketing products, but we felt that our office copier and printer did not have the quality or consistency that we desired for our marketing materials. We needed someone who was reliable, flexible, and cared as much as we did about what we printed.
Winfield Wong offered us his printing and mailing services last year and we have not had any regrets since choosing UPS Store #278. From printing flyers to mailing out a mass marketing campaign, Winfield and his team consistently showed high quality printing and superior customer service. We will happily continue to use the UPS Store #278 thanks to their amazing team!
I highly recommend the UPS Store #278 and Winfield Wong for all your printing and mailing needs.

Winfield at The UPS Store truly cares about his customer and ALWAYS comes through. The pricing is unbeatable and the service is top notch. He has come through time and time again for me and met every deadline. For all your printing needs call Winfield at the UPS Store.

We had to go in to get pricing and after parking in the lot within 6 minutes we received a parking ticket because one of us went across the road. If you want customers to use your store for business you should have not have parking enforcement sitting there looking forward to jumping out and giving tickets to people without properly being aware of the situation.

Outstanding service by Mr Wong and his team. They will do everything to make you happy and help you save some dollars!

Susan and Winfield
You guys are outstanding
Very kind, friendly and smart people.
If you want to print something or ship. Strongly recommend.
This store is the best.
Both are very highly professional in their field.
Thanks guys been so nice
Dr. Muhieldin MM, MD, PhD

Amazing staff and customer service. We had an extremely tight schedule and Winfield and Susan went above and beyond to help us with that. The printing job was perfect and the service was fantastic. Would definitely recommend them!

Winfield is the owner and is so passionate about getting the right printing solutions in place for your business at the very best prices. Great location. He is extremely personable and you will be in excellent hands with him. You won’t regret it!

An amazing store, helpful staff and organized even when busy they made sure to have everyone, greeted looked at or started on paperwork they needed to do to keep the process going smoothly. A great experience.they assisted in every aspect and were understanding about all manners of shipping. Will totally go again!

The owner of this UPS store is nice and friendly, been dealing with him over a year and he is always helpful and understanding.

Is there a negative setting as they don't deserve 1 star. They say they are just an affiliate store and don't know where to lodge complaints. UPS driver just walked up to my door to put a note on the door stating he tried to deliver the package at 12: 38. Only footprints in the fresh snow are his to put the note on the door. I guess knocking is not in the job description.

Very friendly people works there, Winfield is super easy to deal with and very helpful, he helped me to ship my parcel in the most efficient and cost effective way. Highly recommended this store.

Fantastic service. Our company usually ships via FedEx but we had to use UPS as FedEx couldn't guarantee delivery in time. Winfield and his staff were very helpful!