Thornhill Aquatic & Recreation Centre

My boy has swimming lessons here, it is a 30 minutes class, we came on time but the instructor is not here, when she got here she admitted she is late, no sorry, n she didn't start right away, did some paper work, made her hair nicer, chatted with staff, then slowly she started. And they normally finish early, so a 30 minutes class, you normally only have 20-25 minutes.

The staff is very friendly, they are always on the lookout. The place in general is clean and tidy.

Extremely disappointed.
Water was cold. Edmonton recreation center pools have warm water.

Great recreational activities, my kids learn swimming here, affordable, city of Calgary subsidized. Booking online is very hard as spots fill up fast.

Swimming classes for kids sucks. The instructors are so relaxed and less focused. It’s just waste of time. I don’t think kids get to learn anything here and move to next level.

All the life guards are from same community and are biased. I can clearly see the ill treatment targeting specific people. Absolutely rude staff and almost threatens the visitors

I dont review community centers really because you dont really expect much, but do yourself a favor and avoid this one. Definitely the worst experience I have ever had at a community center. Service desk was worthless, everyone was extremely rude and there were not enough spray bottles to accommodate the gym which was not even half full. The equipment was nice and new but the experience overall was terrible. I'd recommend going somewhere else.

Management has clearly declined, the sauna stinks, the staff talk to each other for long periods of time, ask them questions and are very slack.

First time there. Felt like I went back in time to the 70s, very old delapidated facility that needs a much needed makeover. Took my son swimming, water was cold, not really anything positive to say about this place at all. City needs to invest in refurbs urgently.

I just went there to see if they had recreation program booklet but they didn't they told me go online.

This place has gone down over the years. Still a good facility for the pool, gym and fitness centre. But the cleanliness and vibe isn’t great and the gym equipment isn’t great to use. There is lots of parking and staff are helpful. But the place needs some maintenance and updating to keep up with competitors. Overall, for someone looking for a low commitment to start exercising or swimming this place can work. But not my first choice for fitness.

Great place for a swim. Be aware. In the AM there are a lot of people lining up but they don’t respect line etiquette. Very rude at times lol

Nice pool here, decent facilities and changing rooms for all. Great deal on swimming lessons for kids!

Mostly okay facility. Staff are good and the pool is decent. Only complaint is the weight room fills up quickly depending on the time of day and a lot of the younger kids have little to no gym etiquette.

The facility is not kept clean.gym equipment not cleaned regularly, the water fountain and shoe shelves in the hallway appear very very dirty. The floor needs more thorough and regular cleaning. I would have expected a city run facility to be a lot cleaner.

Reasonable city facility. It has a pool with an ice rink attached. I used the gym facility and it has a fair selection of machines but i notice the Bob Bahan facility has a few more. This facility has a lot more free weights than Bob Bahan and a separate room with cardio machines

Parking lot was busy but the users were well distributed. Allowed access to the workout I was looking for.

Swam in their swimming pool. The pool is clean and spacious. They have different lanes for people swimming at different speeds. They have small lockers for storing your phones and wallets which is free. In the change room, they have lockers where you can use your own lock or there are lockers which can be locked using quarters.

Good facility. Swim lessons are very affordable here.

Uses coin lockers and has a limited number of lockers where you can bring your own lock.

I've been a regular at Thornhill for decades with the exception of the time they were closed during the pandemic, of course. It's close and convenient but, unfortunately, they close early at 3: 30pm on weekends. Although it may not be economically feasible for them to stay open till 9pm as they do on weekdays. It would be great if they could stay open until at least 5: 30pm on Saturdays and Sundays.

Staff rude to older people, swimming pool and changing room dirty. An old woman with low mobility was yelled at because she was taking some time to get out of pool. If people try to complain, they are yelled at. I have been coming here for years, but after seeing band-aid, hair and other gross things floating in the pool, I will suggest everyone to avoid.

Bad culture in this pool compare with another pools. There have some swimmers like swimming side by side during public lane swimming period.
Only two persons in one lane, but the capacity is 6 persons.
I used to wait till one of the swimmer finish then can start.
Staffs didn't take any action.

I like Thornhill Aquatics is a great place to work out and the staff are really kind and friendly)

I just had the most wonderful Xmas gift. After our aqua fit class today a with an excellent baritone, (cleverly disguised as a life guard) sang Silent Night in Latin to all of us pool users. Most amazing experience and set the season right. Thank you mystery caroler! Thornhill pool