Tim Hortons

Long wait times, but it’s tims so what am I supposed to do, just not have any Tim’s at all? That’s laughable.

They were very disorganized, and I was very disappointed to make it all the way back to my dorm to find they made my food wrong leaving out the LT in a literal bagel BELT I JUST GOT BE! For a bagel sandwich at that price I would expect they at least serve it with what comes on it! The younger lady at the till was awesome but obviously the kitchen staff seem to be lacking!

I went there early today and had a terrible experience, the manager was extremely rude and refused to even let me get a word in when I would explain what was the issue with my order. When I went it I ordered a medium French vanilla with whip topping, and when I received it it had no whip topping and had coffee mixed in? When I asked for a new one, it looked like they didn’t even attempt to fix it. So I went back again and simply asked for a refund, and the manger refused. So I left all my items on the counter and left. I’m actually extremely upset with how I was treated and don’t understand how they couldn’t simply give me a refund, something they got wrong.

They put items on the menu then don’t sell them.

Edit: they no longer give sleeves for your coffee. Good luck carrying your hot coffee down to Uhaul.

And don’t worry, they aren’t being rude- it’s just the policy

Ordered an ice coffee and a breakfast sandwich. It was not very busy. Waited for 17 min just for them to call me up and tell me they ran out of eggs, and ask if I would be okay with 2 sausage Pattie’s and no eggs. I said no. They check the back and say that they are completely out of eggs, so I would not even be able to wait until they cook more. I said okay, and asked if I could swap for something else on the menu. They said no, and suggested I get a refund instead. I got the refund, which took 3 different people to try to do, and finally the last staff member says “I don’t know how to work my new system, so I I have to refund you for the coffee as well as the sandwich. ” I said that’s okay, and she refunded me. But then she asked if she could charge me for the coffee again too. At this point I didn’t even want the coffee if I didn’t have anything to eat with it, so I told her she can take my untouched coffee back too. She told me that is wasteful and to leave.
This whole ordeal took like 20 min. No one knows what they are doing, or how to work the system. Waste of time.

I was at this establishment for coffee with a friend. I rarely complain about things but today I was at a breaking point. After I ordered a young man asked for a glass of ice water and he was told it would cost him money and that it was not free. I’m so shocked to see that this is happening, especially in the heat of the day. He couldn’t pay so I intervened and asked them to give him a glass of water and I paid the 30 cents for it. I can’t believe this is right.
Does this happen at all your Tim’s. Shame on you.
He did come back in to ask to have his glass refilled with water and the manager looked over at me and said yes. Thank you for that.
Is this truly what happens at your establishment? I have been at Starbucks and they are always happy to give someone water when asked.
Thank you

There’s a man (that I presume is the manager or supervisor since he’s always working) who appears nice enough while serving customers, but quite literally gaslit me about my allergies. He’s the one with glasses and a mask that he can’t even properly wear (at that point, just don’t wear it…). I had genuine questions related to my egg allergies (I can eat certain egg products but not others which means I am still cautious), but he was arrogant, unhelpful, and unbelievably rude.

The food is always a hit or miss. I love habanero chicken wraps, but more often than not they are half-filled with the actual chicken and sauce. They’ve forgotten a part of my order. Around busy times like lunch, they run out of bagels and potato wedges, a time when you should be prepared for a rush. My friends have ordered on the app, but it takes just as long as waiting in line and ordering in-person. I still come here because there aren’t that many affordable food options on campus, but is it really that hard to do the bare minimum?

Staff are nice and work hard but they are out of 60% of the food all the time, so it impossible to count on them having anything other then coffee

Horrible service, got a lemonade and an iced coffee. This place is notorious for not giving out refunds or taking responsibility at all. They gave me a lemonade with soda water in it and denied it having soda water at all- there were bubbles all around the cup as if it was a ginger ale and of course it tasted like lemon poured over a club soda. The regular iced coffee had no sweetener in it as well. I just threw both in the trash. Might as well leave the university to go to a different tims or get campus coffee instead. Despite this they did receive a large order before me and that could've made them rush my order- that should not happen though.

Mobile ordered a 6 pack of donuts. Store was sold out of donuts. Did not process a refund or offer any other possibilities. Horrible customer service. Will not visit again. The coffee company in the student union building is far better. My buddy also ordered through the boost app. They were sold out of ice Capps but had not marked it out at all. Offered us creamy chills and ice coffees instead. When I said I wanted a chocolate creamy chill, I was handed a vanilla chill instead.